Ratings based on 734 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Ogden, UT

Posted 28-Jul-2016
Pros: Great interior design, cool, clean, and comfortable. Good location for visiting the Times Square area.
Cons: The staff could be more personable. They gave the impression that they were annoyed when I spoke with them.
Location: Nearby access to the subway and every Broadway show. Art museums and parks are within walking or transit distance. It's easy to find restaurants.
Housekeeping was great; our room was always clean and the bed was very comfortable. We got excellent sleep in the dark, cool room. The staff was professional but not quite friendly. We were charged for items in the mini-fridge that we did not consume, but the staff was accepting when we spoke with them to clear up the issue. The location of the hotel is right next to Times Square, which is crowded but great if you're a tourist. Overall we had a pleasant stay and would consider staying here again.
4out of 5
by A verified traveller

Posted 25-Jul-2016
NY hotels can go either way. This was great deal for the price and last minute booking.
5out of 5
by A verified traveller

Great hotel, perfect location! No street noise

Posted 23-Jul-2016
Loved the hotel and the staff were super friendly and knew who you were even just after meeting them once. Highly recommend the hotel! The room was great and just enough room
4out of 5
by A verified traveller

Great Location , friendly staff

Posted 18-Jul-2016
Super convient location walking distance to most major locations. Nice but small rooms very goth chic.
5out of 5
by A verified traveller from Australia

Great Location

Posted 18-Jul-2016
Pros: Very dark curtains.
Cons: Lighting in the cupboard.
Location: Take your pick of Time Square, Empire State Building, Central Park, Museum and a few other things to see. All within walking distance.
Very helpful staff. Walking distance to a lot of NY attractions.
4out of 5
by A verified traveller from Madison WI

Nice hotel close to Time Square

Posted 18-Jul-2016
Pros: small and quiet
Cons: room size
Location: Many things within walking distance and very close to a lot of food and shopping
the hotel was small, fairly quiet, decent decor, very close to Time Square, Central Park, Broadway and many other area's to walk to.
4out of 5
by A verified traveller

location, location, location.

Posted 18-Jul-2016
Picked this hotel due to the location and we were not disappointed- it is literally 1 min from Times Square. After reading reviews I expected a small room but was actually happy with the space. Only improvement would be for the hotel to provide coffee and tea facilities in the room.
4out of 5
by A verified traveller from S.

Lovely decor, but not the best hotel.

Posted 13-Jul-2016
The decor is beautiful; very dark and peaceful. I just wasn't very impressed by the service. If you're ok paying almost $300 a night for white linens with dull stains on them, then this is the place for you. My white bathrobe had a stain by the seat of it, yuck! The washcloths had stains on them. Oh yeah and some of the floor shower tiles were broken. Once i spoke with the manager, we were brought a complimentary bottle of champagne, more cloths with stains, and the bathrobe was never replaced. The maintenance staff just doesn't seem to care, which sucks because the hotel is beautiful. The only reason I'm giving them this many stars is because of the decor. Beautiful to visit, not to stay.
5out of 5
by A verified traveller from kansas city

great hotel

Posted 09-Jul-2016
Pros: Everything! Location was great, staff was outstanding and room was clean and very comfortable.
Cons: Coffee pot on the room
Location: Location was perfect. Right in the center of the action, yet quite enough.
Hotel staff was wonderful! Went out of their way to make sure we had everything we needed. Location was great! Rooms were clean and had everything we needed. Thanks Patrick donnelly best customer service experience! Will definitely stay again.
5out of 5
by A verified traveller

Near Times Square and restaurant.

Posted 08-Jul-2016
Room was small, but nicely decorated. Very dark and quiet. Got much needed rest.