Ratings based on 3,765 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Great hotel for Times Square

Posted 31-Aug-2015
I would highly recommend this hotel. The only downside was the room smelled a little musty and damp.
4 out of 5
Recommended
for Everyone
by A verified traveller

Best location and service. Rooms are dated.

Posted 31-Aug-2015
Should provide Internet. Great location and service. I might look for a room that is more up to date next time. With queen beds.
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location but can feel very mechanical

Posted 30-Aug-2015
The hotel is amazingly centrally located and obviously is very busy. The customer service and check in staff are more mechanical in their approach as compared to a traditional hotel. We had some issues which were resolved and were looked after well once concerns were raised. Overall an excellent choice for quality of room view of Times Square and central location
5 out of 5
Recommended
for Everyone
by A verified traveller

Right in the centre of times square.

Posted 29-Aug-2015
Pros: location
Cons: better free wifi (not restricted to lobby
Location: as subway close, all major NY attrations are easy to find
great location to explore NY . short walk to subway on 42nd street. staff very friendly.
3 out of 5
Recommended
for Everyone
by A verified traveller from London

Very good location

Posted 29-Aug-2015
Pros: Fantastic location - this is the main reason for recommending this hotel
Cons: Standards of hygiene and organisation and choice at breakfast
The location of the hotel is excellent, as everything is so central. Most of the staff that we dealt with were courteous and polite. However, the standard of hygiene in our room, restaurant and gymnasium was disappointing. In the gym, I saw a staff member wipe the floor, trash bin and water fountain with the same towel - in that order. The hygiene in the restaurant was okay, but there were times it was difficult to find clean cutlery. We stayed in the hotel for 4 nights from Thursday to Monday and had breakfast included as part of the deal. On the Saturday and Sunday, breakfast was an organised affair and we were allocated a table. However, on the Friday and Monday it was like a cattle market. There was no organisation whatsoever and we were told find a seat / table wherever you can. The choice was limited (compared to the weekend), and overall breakfast was not a pleasant experience on these days.
4 out of 5
Recommended
for Everyone
by A verified traveller

タイムズスクエアのど真ん中

Posted 29-Aug-2015
Pros: ロケーション
中学生の子供を連れて、久しぶりのNY。 観光バス利用やミュージカル鑑賞を予定していたため、迷ったあげくこのホテルに決めました。部屋の広さは充分、新しくはないけれど空調も調節ができ快適で清潔です。冷蔵庫がないため、買ってきた飲み物やヨーグルトはフロアにある氷を入れて冷やしましたが、フルーツは常温でおくしかありませんでした。 全てにおいて便利でした。 ただ、タイムズスクエア前、TICKETS前ということで、常に人でごった返していますので、大人なら申し分ありませんが、 子供が小さい時なら選ばなかったかもしれません。
5 out of 5
Recommended
for Everyone
by A verified traveller

Right in heart of Times Square

Posted 28-Aug-2015
Pros: Position, bed comfort, view from room.
Cons: As a tea drinker I apreciated the tea bags in room but real milk not powdered creamer could be provided.
Location: Times Square near by so many of New York,s attractions within walking distance- theatres,Rockerfellar building, Empire State building etc.
Very quick check in and lovely room overlooking Times Square. This was our first visit to New York and the hotel staff couldn.t have been more helpful. They answered all queries brilliantly. We did have an issue with the bathroom door when it locked itself. After reporting the problem, this was fixed within ten minutes.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Aug-2015
Cons: Ja, machen Sie keine Versprechungen zur Zimmerausstattung , ohne diese vorher mit dem Hotel abzuklären.
Location: mitten am Times Square
Leider gab es Probleme beim einchecken und die von Expedia gemachten Versprechungen zur Zimmerausstattung mit Internet und inbegriffenem Frühstück wurden erst nach langen Diskussionen mit den Hotelmitarbeitern gewährt. Das war sehr nervig. Internet gab es nur an der Lobby, nicht aber im Zimmer, obwohl das so von Expedia versprochen war. Sehr enttäuschend.
4 out of 5
Recommended
for Everyone
by A verified traveller

GREAT FOR NYC!!!

Posted 28-Aug-2015
Stayed in lots of tiny New York hotels. This was not one of them. Somehow between Expedia and the hotel my reservation was made a day to soon and canceled before my arrival, a lot of finger pointing between hotel and Expedia who actually charged my card for $400 cancelation fee and then I obviously had to bay another $350 to stay a extra night due to mistake.
5 out of 5
Recommended
for Everyone
by A verified traveller from Upstate, NY

Highly recommend

Posted 28-Aug-2015
Location: Right in the heart of times square
Great location, quick check in, nice size room, clean, beds are very comfortable, power shower, great staff!