Ratings based on 4,880 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller from Emerald Isle, NC

Spring Break get away

Posted 29-Apr-2016
Pros: Location
Cons: Our windows were very dirty and there should be free wifi in the rooms ( with the cost of the rooms it should be included)
Location: Take a bus tour you really see a lot and can hop on and off.
Had a great shopping trip with my daughter from Soho to 5th Ave. we did it all. Saw Chicago had dinner at Carmine's, any meal at Juniors don't pass up the egg creams. Just grab a coffee and sit in Time Square it's the best entertainment and it's free.
4 out of 5
by A verified traveller from Los Angeles

A very decent place for NY trips

Posted 28-Apr-2016
The hotel is right at Time Squares, which is perfect for tourists because it's near everything. That saves a lot of money and time for taxi or subway. I expected a hotel around this area would be terrible for the affordable price but it turned out to be a nice surprise. The room was clean and included a sofa bed beside the two beds we had. There was also a chair/trunk and an office table and chair. It's very convenient. It's a big hotel but it has a very cool system for elevators that we never had to wait ever for the elevators although I understood the rooms were almost sold out. The hotel staffs that we dealt with were very nice and efficient. I was happy that I picked this hotel.
4 out of 5
by A verified traveller from anonymous

Nice hotel on Times Square

Posted 27-Apr-2016
Hotel was very nice and staff were very friendly. Great for walking access to alot of restaurants and shops.
4 out of 5
by A verified traveller from Auburn, NY

Nice hotel in the middle of Times Square

Posted 27-Apr-2016
Pros: Location and cleanliness
Cons: The quality of the food in the View restaurant could actually be better. For a $300 dinner for two I would expect more than just a view.
Location: Juniors, great place for breakfast, inexpensive by NYC standards much better than Brooklyn Diner. St. James theater "Something Rotten" is a must see.
Room was clean. Customized elevators were quick with minimal wait. Almost like having a private elevator. Considering proximity to Times Square rooms were very quiet. Rooms were clean and facilities well kept. Walking distance to subway on 42nd street and to St. James Theater for Something Rotten!
4 out of 5
by A verified traveller from WV

Posted 24-Apr-2016
the hotel is located right in the middle of times square which is very convenient. the staff were extremely helpful. my only criticism is that because I booked through a third party (such as expedia), they won't give you Marriott points for your stay.
5 out of 5
by A verified traveller from france

fantastique ! Au coeur de Times Square

Posted 22-Apr-2016
Hallucinant ! Times Square Broadway .... theatre dans l'hotel,bar, resto, lounge au 48ème avec vue de fou ! petit dej extra, personnel ultra sympa ascenseurs futuristes :-) magasin d'appoint a l'intérieur (cher mais pour un dépannage c'est top) que du bon !!! seul point à revoir rapidement propreté de la chambre... pas top .... Super bien équipé pour le business !
3 out of 5
by A verified traveller from Honolulu

Over-rated hotel

Posted 22-Apr-2016
Pros: Conveniently located in Time Square; lobby access to Starbucks and close to eateries and shops.
Cons: Upgrade rooms and improve customer service.
Location: Broadway shows, restaurants, shopping.
Front desk female check-in clerk was very rude and lacked the necessary customer service skills. The rooms were quite stuffy and old. The bathroom tub & shower tiles were old with noticeable mildew stains. The hotel rooms definitely need to be renovated.
Comment from Hotel Management
22-Apr-2016 by Molly S, Hotel Management
Thank you for your feedback. We will review your concerns with our management to ensure our guest rooms are properly maintained. We are glad you enjoyed our convenient location!
5 out of 5
by A verified traveller

Posted 21-Apr-2016
Excellent location and the room was quiet. All facilities available and working well.
5 out of 5
by A verified traveller

Posted 20-Apr-2016
very good hotel the best in time sqwer
4 out of 5
by A verified traveller

Posted 20-Apr-2016
Everything was great except there was always tons of dirty dishes left over from room service in the halls. One dish with moldy strawberries stated in the hallway for a few days. Other than that, it was great!