Ratings based on 10,807 Verified Reviews

4.0 out of 5
86% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from p

Perfect location hotel Staff was so nice

Posted 25-Jun-2017
Loved everything about this hotel. Everyone was helpful. The location was perfect. The price was 😊
Comment from Hotel Management
26-Jun-2017 by anonymus, Hotel Management
thank you very much for your review
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Jun-2017
Wonderful location, very clean, staff friendly and very helpful, bed and pillows very uncomfortable
Comment from Hotel Management
26-Jun-2017 by anonymus, Hotel Management
thank you very much for your review
4 out of 5
Recommended
for Everyone
by A verified traveller from St. Lous MO

Nice hotel right in Times Square

Posted 24-Jun-2017
Pros: Location, location, location.
Cons: Two room amenities we would have loved to have had are a coffee maker and fridge.
Location: You are right in Times Square with all the theaters and bright lights. Bryant Park is about 3 blocks away and a great place to stroll.
... convenient to all theaters and sight seeing opportunities. The beds were very comfortable and being on the 35th floor meant no traffic noise so great for sleeping. I liked the pillows but my wife didn't care for them. The seating choices in the room left a lot to be desired. the arm chair seated you very low and there was really no back support. It does, however, make a fine clothes rack. The desk chair was marginally better but still something you are not going to lounge in. Storage was excellent; plenty of drawers and a goodly amount of closet space. Having an in room safe was also a plus. One thing we would like to have had was another towel bar in the bathroom other than the one in the shower. Dining was somewhat disappointing. They do a very nice (though expensive) breakfast but the menu for dinner was limited to Singapore cuisine and we did not dine there. Fortunately there are many other choices nearby. Right across 44th from the hotel are Virgil's BBQ which was fantastic and Times Deli which serves a very nice and inexpensive breakfast and lunch menu. The seating in the lobby is limited to benches along the wall. Okay for waiting for the shuttle but not good for settling in with the paper or a good book. Management posted a notice that the elevator system was being worked on but we found the service to be very good. We seldom waited more than a minute before the car arrived.
Comment from Hotel Management
26-Jun-2017 by Guest Relations Manager, Hotel Management
Thank you for your feedback Terry! Our fridges and coffee makers are available to our guests upon request only at this time. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location.

Posted 23-Jun-2017
Close to everything for Broadway and Time Square activities.
Comment from Hotel Management
23-Jun-2017 by anonymus, Hotel Management
thank you for your review
5 out of 5
Recommended
for Everyone
by A verified traveller from Florida

"Great" New York City Hotel

Posted 15-Jun-2017
Pros: Very clean and location.
Cons: Nothing, that we noticed.
Location: Fabulous location. This is New York City, there is everything to do near by.
We arrived late, long day travelling, tired, had easy check-in with very pleasant clerk, even got up-graded. Room was large and clean. (one of the nicest rooms that we've had in N. Y. C.). Very informative and friendly employees, who were there to help you with any question or problem. "Great' location, a few steps from Broadway and a couple blocks from Times Square. Wonderful stay, would book again in a minute.
Comment from Hotel Management
19-Jun-2017 by Niek, Hotel Management
thank you for your great review
4 out of 5
Recommended
for Everyone
by A verified traveller from Houston, Texas

Nice hotel at Time Square

Posted 06-Jun-2017
The staff was probably the best part of our stay. The cleaning crew, doormen & concierge were so friendly & helpful. Our room was on the corner with lots of windows and a view of Time Square. We had a great time and would stay there again & would definitely recommend the hotel to a friend.
Comment from Hotel Management
09-Jun-2017 by Guest Relations Manager, Hotel Management
Thank you Randy & Cheryl! We are thrilled you enjoyed your stay with us and we hope to welcome you both back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Always clean and presentable

Posted 06-Jun-2017
My husband and I have stayed here 3 times and have always found it very comfortable and spacious. Rooms are cleaned daily. Tea/coffee is available in rooms. Free guest wifi and we'll equipped gym. Our only issue during this stay was that maintenance work was being done on some of the lifts so sometimes we had quite a wait but would definitely stay here again
Comment from Hotel Management
09-Jun-2017 by Guest Relations Manager, Hotel Management
We appreciate your review and your continued loyalty Vicky! Please make sure to visit again soon as we're very excited for our guests to enjoy all the changes we have in store for them!
4 out of 5
Recommended
for Everyone
by A verified traveller from W

Hotel in Timesquare

Posted 05-Jun-2017
The hotel is right down the street from all the good stuff in time square, it's walking distance from the shops! It's off one of the side streets so it kind of hard to see with construction, you just have to remember what street your on. The room was nice, and far as comfort the pillows and bed were a little on the rough side! And in the middle of the night you can definitely hear the night life so beware if you don't like that! Other than that it was good.
Comment from Hotel Management
12-Jun-2017 by Guest Relations Manager, Hotel Management
Thank you Chynna for your review! It's wonderful to see you enjoyed your time with us and we hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from Lakeland, fl

Perfect location

Posted 05-Jun-2017
I loved everything but the bed. I expect hotel beds to be uncomfortable, but we could have slept better on the floor. Hard as rock covered in a thin padding. Still recovering from back pain.
Comment from Hotel Management
12-Jun-2017 by Guest Relations Manager, Hotel Management
Thank you Brandy for sharing your feedback. Please accept our apologies for the challenge you have faced with our bedding. We are in the process of updating our guest rooms and we hope you are able to return back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Lovely time

Posted 05-Jun-2017
Stayed in the Millenium Broadway from 1st June-4th June. Staff were very friendly and always helpful. We stayed on the 51st floor and the view across Times Square was worth price of the deluxe room. Would definitely stay there again.
Comment from Hotel Management
12-Jun-2017 by Guest Relations Manager, Hotel Management
We're delighted you enjoyed your stay Anthony! We hope it's not too long before we are able to welcome you back again!