Ratings based on 10,524 Verified Reviews

4.0 out of 5
86% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller from Long Island

Perfect for Broadway accessibility

Posted 25-Mar-2017
Room was nothing special. Just a hotel room. Only stayed a night. However, check in was a breeze and we arrived a half hour early. No problem. Access to Broadway could not have been more convenient.
4out of 5
Recommended
for Everyone
by A verified traveller from Florida

hotel gets my vote for location and service.

Posted 24-Mar-2017
Location is key on a visit to the Big Apple!!!! Clean and the room was ready for us early which was great. We wanted to get an early start so we were able to get our room early and everyone was so helpful. Will be returning to this hotel!!!
4out of 5
Recommended
for Everyone
by A verified traveller from Mckinney, TX

Great midtown location

Posted 24-Mar-2017
I've stayed here a few times over the past 10 years and is one of my go to hotels when traveling for business. Its in a central location in midtown. Easy walking and subway access. Always great about accommodating my request for a higher floor for a quieter room.
5out of 5
Recommended
for Everyone
by A verified traveller from St.Louis

Great hotel close to everything

Posted 24-Mar-2017
Love it and would stay again. Close to Times Square and subways. Nice rooms.
3out of 5
Recommended
for Everyone
by A verified traveller

Good location, Close to Times Square

Posted 23-Mar-2017
Pros: The location and the breakfast was great. Customer service at breakfast was outstanding.
Location: Half a block to Times Square. Across street from Good Morning America.
Hotel Check-in disappointing, room not ready and no call as promised when room ready. Long waits at elevators. 5 elevators only 1 was working. Beds small and uncomfortable. No coffee pot in room. I hotel employee at check in argued with me about elevators.
4out of 5
Recommended
for Everyone
by A verified traveller from Houston

Spring Break

Posted 20-Mar-2017
Close to restaurant row and Hell's Kitchen, beds are small and rooms are tiny, for one person it's fine for an adult and 2 kids it's way too small, not the hotels fault, just know it's too small for kids. Restaurant room service is ridiculously high priced and fridges are not in the room, you have to ask for one and they will plug it into wall taking up even more precious space
Comment from Hotel Management
20-Mar-2017 by Guest Relations Manager, Hotel Management
Thank you for sharing your feedback! With the upcoming changes we are preparing for our guests, we hope to welcome you back again in the future.
5out of 5
Recommended
for Everyone
by A verified traveller from Washington State

All that plus a cup of coffee

Posted 16-Mar-2017
Pros: Practically everything.
Cons: Like many Times Square area hotels, there is quite a bit of chaos in the lobby mid-afternoon as people wait for check in. Give them somewhere to sit.
Location: Everything you might need or want - or a subway connection to it - is nearby.
I've stayed at the Millennium Broadway before and had good experiences. The rate for this stay was so excellent, and I was so delighted to find a Keurig in my room this time that I felt compelled to tell others to stay here. Truly, giving me coffee as I get ready to leave the hotel each day improves my outlook so much - thank you for adding this! The location is perfection for business and tourist activities. The rooms are nice and big and clean. The hotel is quiet and the beds are comfortable. The elevators run in a timely manner. A box that was mailed ahead of my stay was delivered to my room and waiting for me. A problem with the TV was resolved quickly. With the addition of the coffee (did I say how important this is to me?), I wanted for nothing and was very pleased with my stay.
Comment from Hotel Management
20-Mar-2017 by Guest Relations Manager, Hotel Management
We are thrilled you enjoyed your stay with us Mara! Please visit us again soon.
1out of 5
by A verified traveller

6 Elevators and 3 were broken.

Posted 16-Mar-2017
Complete mess with half of their elevators down. They offered a 20% reduced rate but then informed that would have to be done by Expedia since this was pre-paid. What do you need from me to facilitate a credit? Please advise.
Comment from Hotel Management
20-Mar-2017 by Guest Relations Manager, Hotel Management
We sincerely apologize for the inconveniences you have experienced. Expedia will be able to assist in the credit owed to you by contacting them directly via phone. If there is anything further you may need assistance with please let us know.
4out of 5
Recommended
for Everyone
by A verified traveller

Good hotel

Posted 16-Mar-2017
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Comment from Hotel Management
20-Mar-2017 by Guest Relations Manager, Hotel Management
We are delighted you enjoyed your stay! Thank you for sharing your feedback.
4out of 5
Recommended
for Everyone
by A verified traveller

Conveniently located hotel with great city views

Posted 15-Mar-2017
Pros: Good experience with courteous staff.
Cons: Rooms could do with a mini fridge, hot water kettle and tea/coffee station as these facilities are the norm in comparable hotel
Location: Located half a block from Times Square. There is nothing you can't do around here!
Good experience with courteous staff. A hiccup was poor front desk printing services because their staff member took the day off and nobody else was able to assist. I was redirected to use a self-service printer with much steeper pricing that felt like a rip-off for my 1 page printout. Rooms could do with a mini fridge, hot water kettle and tea/coffee station as these facilities are the norm in comparable hotels.
Comment from Hotel Management
20-Mar-2017 by Guest Relations Manager, Hotel Management
We sincerely appreciate your feedback! At this time our fridges, kettles and coffee makers are only available to our guests upon request. We hope to see you back again soon!