Exterior detail

Reviews of Millennium Hotel Broadway Times Square

4 out of 5
Millennium Hotel Broadway Times Square
145 W 44th St, New York, NY

Reviews

7.2

Good

Rating 10 - Excellent. 2306 out of 6490 reviews" "
Rating 8 - Good. 1485 out of 6490 reviews" "
Rating 6 - Okay. 1080 out of 6490 reviews" "
Rating 4 - Poor. 798 out of 6490 reviews" "
Rating 2 - Terrible. 821 out of 6490 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

marcella

Travelled with family
Liked: Cleanliness, staff & service, amenities
Older property, but clean and close to everything we needed.
Stayed 2 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Marcella, it's terrific to hear that you found the historic charm of Millennium Broadway Times Square appealing while enjoying the cleanliness, and convenient location. We're always dedicated to offering an excellent experience, so we're thrilled that you found everything you needed close by. We look forward to hosting you again soon.

8/10 Good

Gloria

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Gloria, thank you for choosing Millennium Broadway Times Square for your stay. It's wonderful to see that you had a good experience with us. Your feedback is valuable to us and we're glad you took the time to rate your stay. We hope there'll be another opportunity to welcome you back soon.

4/10 Poor

William

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very bad no coffee and the cabinets they are very old I paid a lot of money for room that is no worst the money so I’m no satisfied
Stayed 3 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
William, we're truly sorry to hear that certain aspects of your recent stay did not meet expectations. We understand how essential amenities like a coffee setup in the room are, as well as the overall quality of our furnishing. We're always evaluating our services based on feedback, and will certainly take yours into consideration. Despite your dissatisfaction, we hope to regain your trust in the future.

10/10 Excellent

Paul David, Muskogee

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay there every year in March. Last year, we didn't have a very good room. This year, the manager, George, who we had met last year over that room, took excellent care of us. He greeted us at the hotel and was a superb host of the Millenium. He impressed us so much by his kindness, and we are even coming back for a short trip in October. We have already booked to stay at the hotel again. We are grateful for his kind and courteous attitude toward us. He is certainly an asset to the hotel. Thank you for all the wonderful memories we get to make in NYC, and thanks for the great hotel accommodations.
Stayed 6 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Paul, Millennium Broadway Times Square is always delighted to have you as our guest. We are so glad to hear that our manager, George, surpassed your expectations and provided an exceptional experience. His dedication to service is appreciated and we're thrilled he made your stay memorable. We are excited to welcome you back in October and hope that future visits will be as enjoyable as this one. Thank you for allowing us to be a part of your New York City memories!

10/10 Excellent

Ubong

Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Ubong, thank you for choosing Millennium Broadway Times Square and sharing your excellent rating. We believe the score speaks volumes about your experience and we're thrilled to have exceeded your expectations. We look forward to your next visit when your travels bring you back to the area. Safe travels until then.

10/10 Excellent

Zhilo A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just loved my hotel
Stayed 3 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Zhilo A, we're elated to hear you had such a fantastic experience at Millennium Broadway Times Square. Our mission is to provide an exceptional stay for our guests, and we're glad we achieved that for you. Please consider coming back to visit us the next time your travels take you to New York.

10/10 Excellent

Gail, Billings

Liked: Cleanliness, staff & service
Easy access to Time Square. Staff were friendly and helpful. Rooms are old and very outdated.
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Gail, it's great to see that you found the Millennium Broadway Times Square's location to be ideal and appreciated the warm hospitality of our team members. While we respect the charm of our uniquely styled rooms, we understand they may not align with everyone's taste. We appreciate your feedback and look forward to welcoming you back for your next visit to Times Square.

6/10 Okay

Edward

Travelled with partner
Liked: Cleanliness, staff & service
The bed was so hard and uncomfortable I got a horrible nights sleep. Will never stay there again for that reason alone.
Stayed 1 night in Jan 2024
Response from Customer Service on 25 Mar 2024
Edward, we are truly sorry to hear about your recent experience involving discomfort with the bed in your room. Our aim is always to provide a relaxing environment for all of our guests. We deeply regret that your visit did not meet this standard. Your observations are important to us and they will certainly be addressed accordingly. We hope for the chance to have you as our guest again to ensure a much better experience.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very clean.
Stayed 3 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Jim, thank you for your wonderful remarks about the Millennium Broadway Times Square! We're thrilled to hear you loved our prime location and appreciated the cleanliness of our facilities. We hope to welcome you back soon!

10/10 Excellent

Douglas E.

Liked: Cleanliness, staff & service, property conditions & facilities
Location, Location, Location!!!
Stayed 6 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Douglas E., thank you for highlighting the superb location of Millennium Broadway Times Square. We're delighted that this added to the enjoyment of your stay and hope to welcome you back soon!

6/10 Okay

John, Barnegat

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The location was great but the condition of the hotel was not great. It is very dated and needs to be upgraded. The furniture in the room is worn and scratched. And there was a lot of noise at night.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
John, it's evident that the location was a highlight for you but you had some concerns about certain aspects like interior decor and noise levels. Please know the team is consistently looking into modernizing our amenities and addressing disturbances to ensure a peaceful environment for all our guests. Your comments will be valuable in these improvements.

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room had no refrigerator or coffee maker. You could tell there was a space that had one.
Stayed 4 nights in Mar 2024
Response from Customer Service on 23 Mar 2024
David, we appreciate your feedback. We understand you noticed an absence of certain amenities during your stay. We strive to make room features clear and accessible to our guests. Our team members are readily available to address such concerns. Thank you for bringing this to our attention, we'll take note for the future.

10/10 Excellent

Marlon, beverly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view, highly recommend!!!
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Marlon, thank you so much for your wonderful review. We're thrilled to hear how much you appreciated the view at Millennium Broadway Times Square. Your recommendation means a lot to us. We look forward to your next visit.

8/10 Good

Mathew

Business traveller
Liked: Cleanliness, staff & service, amenities
Good value, needs updating.
Stayed 1 night in Mar 2024
Response from Customer Service on 21 Mar 2024
Mathew, thank you for sharing your thoughts. It's heartening to know that you found the Millennium Broadway Times Square to offer good value. On another note, we constantly aim to enhance our facilities and your feedback will be valuable in our ongoing efforts. We hope to host you again in the future, offering an even better experience.

4/10 Poor

alhor

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel not really clean and very old from inside
Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Mar 2024
Alhor, we regret to hear that your stay didn't meet your expectations. We take pride in maintaining our facilities, ensuring cleanliness, and offering a comfortable experience for our guests. Your feedback will be shared with the relevant teams to help us better in the future. We hope you'll give us the opportunity to provide a more improved experience on your next visit.

6/10 Okay

Mirna

Liked: Staff & service
Bathroom and carpet looked old
Stayed 4 nights in Mar 2024
Response from Customer Service on 21 Mar 2024
Mirna, we're sorry to hear about your experiences concerning the state of certain areas during your visit. Our upkeep and modernization are constant priorities and we'll take your feedback into account. We hope we'll have another opportunity to impress you in the future.

2/10 Terrible

Lakeicha

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property was in horrible condition not at all what was advertised on the website. Some of the amenities weren’t even available. My room was not clean dresser was broken and it was extremely hot.
Stayed 2 nights in Mar 2024
Response from Customer Service on 21 Mar 2024
Lakeicha, we regret to hear about your recent experience, particularly regarding the discrepancies between your expectations and the conditions you found on arrival. We understand your disappointment with the amenities and the state of cleanliness in your room, as well as the issues with room temperature control. Please rest assured, we take all feedback seriously and will aim to make necessary improvements where possible. Thank you for bringing these matters to our attention.

6/10 Okay

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pictures were deceiving of the room looked highend on the picture site however the staff was lovely, rooms were clean and the bed was very comfortable. Hairdryer in room which was great. Would happily stay again.
Stayed 5 nights in Mar 2024
Response from Customer Service on 21 Mar 2024
Dean, we're glad that our team members were able to make your stay at the Millennium Broadway Times Square memorable and that you found the rooms to be spotless and the beds comfortable. We understand that room expectations can sometimes vary, and we continually strive to present accurate images of our accommodations. It's uplifting to know you found the in-room hairdryer beneficial and that you're open to returning for another pleasant stay with us.

10/10 Excellent

Claudia da

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Claudia da, it's energizing to hear that you found your stay at Millennium Broadway Times Square to be satisfactory. Feel free to return anytime you're planning another visit to New York City or need another pleasant stay.

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, less than minute to Times Square and right on broadway. I found the staff very helpful and friendly. The hotel was immaculate during my stay and I would definitely book here again.
Stayed 4 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Luke, thank you for sharing your wonderful experience at the Millennium Broadway Times Square. We're thrilled to read your remarks about our prime location and approachable team members. It's equally gratifying to know you found our hotel perfectly clean. Your positive feedback encourages us, and we anticipate your next stay with us.

8/10 Good

Travis

Business traveller
Liked: Cleanliness, staff & service, amenities
Friendly staff - fantastic doorman service - awesome location. We had a good stay.
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
Travis, it's wonderful to read your positive feedback. At Millennium Broadway Times Square, our dedicated team members and prime location are just two aspects we take pride in. Your commendations on the doorman service are sincerely appreciated. We'd certainly love to continue offering you good stays in the future.

8/10 Good

Mirna

Travelled with group
Liked: Staff & service
Bathroom and carpets look old not so clean.
Stayed 5 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Mirna, we appreciate your feedback about your recent experience. We continuously work to present our hotel in its best condition and your comments help direct our attention. We are committed to maintaining a high standard of cleanliness and we strive to ensure that all areas, including the carpets and bathrooms, meet this standard. We're glad you chose our hotel and we hope that any concerns will not deter you from considering a future visit.

10/10 Excellent

Benigno

Liked: Cleanliness, staff & service, property conditions & facilities
It is perfect place, good attention and near to Time Squarer and Broadway
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
Benigno, it's wonderful to hear you found the Millennium Broadway Times Square to be an excellent location with close proximity to iconic attractions. We're also delighted that you appreciated our attentive service. Looking forward to being your choice of accommodation in the future.

8/10 Good

Erica

Travelled with partner
Liked: Staff & service
The person who checked us in was kind, funny, and welcoming. The lobby is gorgeous and you are 300 feet to 7th Ave- phenomenal location. The rooms are terribly outdated with the nightstand being leveled with cardboard, a small drug pipe found in the drawer and makeup on the rug but it did the job, the bed seemed clean and we were only there for sleep!
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Erica, thank you for noting the warm check-in experience and appreciating the great location and the appealing lobby of Millennium Broadway Times Square. We truly value your comments regarding room aspects and please rest assured that we constantly strive to provide excellent accommodations for our guests. Your feedback will assist us in our ongoing improvements. We sincerely hope the convenience of our service and prime location will entice you back in the future.

4/10 Poor

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Brittany, it's concerning to learn that your stay didn't completely meet your expectations. We value all guest feedback and would sincerely appreciate any specific details you could share regarding your experience. This information would greatly aid us in making necessary improvements for future guests.

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Great views and quiet, also comfortable beds
Stayed 14 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Maya, it's delightful to hear that you enjoyed your stay at Millennium Broadway Times Square. The tranquility, breathtaking views, and cozy bed conditions you experienced are what we aim to offer all our guests. We look forward to welcoming you back so you can continue to enjoy the comforts of our hotel.

10/10 Excellent

Miriam L.

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to time square and many attractions
Stayed 2 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Miriam, thank you for sharing your experience at Millennium Broadway Times Square. It's delightful to know you appreciated our prime location close to Times Square and numerous attractions. We look forward to welcoming you back on your next visit to the city.

10/10 Excellent

Jodi

Travelled with family and small children
Liked: Cleanliness
Located right off of Times Square. It was a super convenient spot for our trip. The room was clean and pretty good sized for a NYC hotel room. We were in the 40th floor and could see the New Year's ball, so that was fun. Every day when we left, the maids asked us if we wanted our room cleaned and what we needed. My only complaint would be the elevator. I'm not sure if some were out of order, but more than once we had to wait a good while for the elevator. Other than that, it was a great stay and we would return to this property in the future.
Stayed 4 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Jodi, it's fantastic to hear that the Millennium Broadway Times Square's location made your visit convenient. We're glad to know you enjoyed the unique view of the New Year's ball from your room and appreciated our diligent team. We take note of your comments regarding the elevator wait time and will take it into consideration for improvement. Your positive feedback reaffirms our commitment to delivering exceptional experiences and we look forward to welcoming you back in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Thanks for the perfect rating, Michael!We're pleased to hear that you have fully enjoyed your stay at Millennium Broadway Times Square, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

4/10 Poor

Jonathan

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Thanks for the feedback, Jonathan.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

6/10 Okay

Dave

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Pros: Superb location with only steps to Time Square with paid public parking directly across the street opposite from hotel. Cons: Rooms were not cleaned very well, windows were never cleaned in bedroom with previous occupants name written on window in dust and carpets were outdated and dirty around bed head. First night, we found a bug crawling on bed sheets. Shower tub did not drain properly and often backed up when used. Sheets were only changed once after first night of three night stay and bed was not made after the second night.
Stayed 3 nights in Mar 2024
Response from Customer Service on 15 Mar 2024
Dave, your feedback is highly appreciated. It's encouraging to note that you found the proximity to Time Square valuable. We regret any issues encountered with housekeeping and cleanliness, and we apologize for the inconvenience. We will use your feedback to reinforce our commitment to the highest quality standards with our cleaning teams. As a valued guest, please know that the comfort and satisfaction of guests remains a high priority. We hope you consider giving us another chance to fulfil your expectations in the future.

6/10 Okay

Justin, Bassendean

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is dated, run down and has no amenities. There is no ability to control your own room temperature. With low temperatures outside our room was 80F / 32C and no way to bring the temperature down. We were told to open a window if we wanted the room to cool down which it didn’t help. Staff were friendly enough and it’s in a good location if you want to be in the center of Time Square.
Stayed 5 nights in Mar 2024
Response from Customer Service on 15 Mar 2024
Justin, it's unfortunate to hear about your experience with the room temperature controls. We appreciate your feedback and have taken note for potential improvements. It's gratifying to know that you found our team members pleasant and appreciated the hotel's central location. Thanks for sharing your insights.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
I had Black Mold in 2 Guest Rooms, Original and the one I was moved to, plus Hotel Manager on Duty lied to me no Fridge and defective Outlets in both Rooms. I will never recommend Millennium to anyone and I want a night Free from the Hotel.
Stayed 3 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
David, we regret to hear about the issues you experienced during your recent visit. We strive to maintain the highest standards of cleanliness and comfort for our guests, so it's disheartening that this was not reflected in your experience. Furthermore, truthful and clear communication from our team members is a cornerstone of our service ethos and it's disappointing you felt this wasn't upheld. We advise you to contact our guest relations team directly to discuss your compensation request and further concerns. Your feedback has been taken onboard for further review and appropriate actions.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Customer Service on 14 Mar 2024
Steven, thank you for sharing your positive experience at the Millennium Broadway Times Square. We're glad to hear that you had an enjoyable stay with us. We look forward to welcoming you back.

10/10 Excellent

Nurit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 14 Mar 2024
Thank you for sharing your perfect rating with us, Nurit!It's wonderful to see how much you appreciated your time at Millennium Broadway Times Square! We want everyone to feel right at home at Millennium Broadway Times Square. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
It was located in a great spot, easy to walk to all our events
Stayed 3 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Jennifer, it's pleasing to hear that the location of the hotel suited your needs well, making it easy for you to reach all your events. Your feedback is valuable and we appreciate you choosing us for your stay. Should you decide to visit us again, we look forward to providing you with an even better experience.

6/10 Okay

Adrienne

Stayed 3 nights in Jan 2024
Response from Customer Service on 13 Mar 2024
Adrienne, it appears your experience at our hotel was a balanced one. We're always striving for excellence at the Millennium Broadway Times Square and encourage all feedback that can help us achieve this. We would be grateful if you could provide some more details about your stay, as your insights are valuable to us in order to enhance our levels of service. Wishing you a good day!

6/10 Okay

Zahava

Stayed 1 night in Feb 2024
Response from Customer Service on 13 Mar 2024
Zahava, thank you for taking the time to rate your stay. It would be genuinely useful to understand more details of your experience at Millennium Broadway Times Square so that we can strive to enhance the aspects for future guests. Please feel free to share more information about your stay. We appreciate your feedback.

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was convenient for the overnight stay
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Mar 2024
Neil, we're thrilled to hear that Millennium Broadway Times Square served as a convenient location for your overnight stay. We value your feedback and are looking forward to your next visit.

10/10 Excellent

Kathia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent work and great place
Stayed 3 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Kathia, thank you for sharing your experience at Millennium Broadway Times Square. We're thrilled that you appreciated our team's efforts and found our location ideal. We're looking forward to hosting you again in the future.

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location Location Location!!! We wanted somewhere close to Times Square, and a hotel that was nice enough but without the huge price tag that came with most of the good hotels in this area, and I reckon we got exactly what we wanted. Being from far away we were a little nervous going to New York, so didn't want some small unknown place that could potentially have turned out badly, as per the reputation of this city (perhaps unfairly) so chose a big hotel that's part of a chain of hotels. We had a great view over the city and most importantly, were able to easily walk to so many of the places visitors like to see, and easily able to access food, entertainment and the subway.
Stayed 4 nights in Jan 2024
Response from Customer Service on 9 Mar 2024
Ian, it's wonderful to know that the Millennium Broadway Times Square delivered the perfect mix of comfort and convenience for your stay in New York. Your acknowledgement of our ideal location and the stunning city views is great to hear. It sounds like our reputation and connection to a larger hotel chain comforted you and put any nerves at ease. We appreciate your positive feedback and are thrilled that our proximity to popular city attractions enhanced your visit. Whenever you decide to return, know that the same warm hospitality awaits.

10/10 Excellent

Emily

Stayed 2 nights in Mar 2024

10/10 Excellent

R C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff was excellent! Very friendly and helpful. Had a fabulous view of the city. We have stayed here many times and have never been disappointed. Just wish the old bar was still there.
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar 2024
R C, thank you for your steadfast loyalty to Millennium Broadway Times Square. It's heartening to hear that our front team members continue to impress with their hospitality. We're glad you enjoyed the stunning city view. As to the bar, while changes may occur, we hope our current facilities serve you to your satisfaction. We anticipate welcoming you back for many more enjoyable stays.

2/10 Terrible

Yeishaliz

Liked: Staff & service
Disliked: Cleanliness
I like the location but I don’t like the rooms because they are antique and cant the adjust the temperature in the rooms “so hot”. Price to high, not recommended.
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar 2024
Yeishaliz, we're regretful to hear that your stay didn't meet your expectations. It's disappointing for us that the room's decor and temperature control were not to your liking. We strive to provide a pleasant experience and it seems this time we didn't manage to do so. We appreciate your feedback and will take it into consideration for future improvements. Thank you.

10/10 Excellent

Maria

Stayed 4 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Maria, thank you for choosing the Millennium Broadway Times Square for your stay. We're thrilled to know you had an excellent experience. We hope to see you again soon!

6/10 Okay

Shaniya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
didn't get the view I paid for but the room was clean. It was soooooo hot tho. but overall, I enjoyed.
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Mar 2024
Shaniya, thank you for sharing your feedback. We appreciate any mention of a clean room, which is a high priority for us. However, we regret that you experienced discomfort regarding the room temperature and the view. Our team strives to ensure guests' preferences are addressed and have taken note to improve on this aspect. It's comforting to hear you overall had a pleasing stay and, we hope to give you a completely delightful experience on your next visit.

10/10 Excellent

Gregori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Feb 2024
Response from Customer Service on 5 Mar 2024
Gregori, it's wonderful to hear that you had a strong impression of the Millennium Broadway Times Square. We strive to make every stay an unforgettable experience. Thanks for leaving a review with us!

6/10 Okay

Jessika

Stayed 1 night in Mar 2024
Response from Customer Service on 6 Mar 2024
We appreciate you leaving your feedback with us, Jessika.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

6/10 Okay

Dustin

Travelled with family, Travelled with partner
We loved Daniel and his magical beard!! The fan came in clutch not knowing we couldn’t AC in March as we are from FL. The concierge was awesome with directions and explaining the map and subway to us and the upgrade was much appreciated!!
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
Dustin, it's great to learn that Daniel and our concierge were able to enhance your experience with their warm assistance. We're also happy to hear that you found the fan and room upgrade beneficial during your stay. However, we understand from your rating that there may have been some aspects which did not entirely meet your expectations. We are continuously striving to further improve our services and we would appreciate your insights for improvements. We hope to welcome you back for an even better experience.

6/10 Okay

Ayana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was GREAT!!!! But the hotel need a lot of work!! We had no towels in the room and no one brought any after calling 5 times. The bathroom had water (I hope) on the toilet seat when we arrived and they already had trash in the trash can. It don’t look like the room was cleaned at all and the tin was dirty! Love the location but don’t think I’ll stay again!
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Mar 2024
Ayana, acknowledging your comments regarding your recent stay, it's disheartening to hear about the readiness of your room. Your experience is not reflective of the high standards we strive for. Our team members aim to provide impeccable service, and it's regrettable that this wasn't the case for you. Your observations will benefit our continuous improvement efforts. Despite the issues, it's encouraging to know you appreciated our prime location. We're optimistic that we can provide a much better experience should you decide to return in the future.