Ratings based on 10,818 Verified Reviews

4.0 out of 5
86% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, CA

Great hotel in the heart of Time Square

Posted 28-Jun-2017
Loved the location of the hotel and the size of the room! Just steps from all that Time Square had to offer and very close to subway access that serves all of New York City. Although right in the middle of the action, it was very quiet in our room on the 21st floor. Elevators were super quick, which can be a problem in some of the larger hotels. We would definitely stay there again!
4 out of 5
Recommended
for Everyone
by A verified traveller from Lafayette, Indiana

Great location to everything!

Posted 28-Jun-2017
It was a mother/daughter vacation. We were there from a Thurs-Tues. The staff was friendly and helpful. Our room was clean and we had a great view of 44th St and Broadway. Times Square is just around the corner. You see all the lights and get to experience sounds of the city. There are many restaurants, shopping and sightseeing venues within walking distance. We enjoyed it very much and would definitely stay at the Millennium again.
Comment from Hotel Management
28-Jun-2017 by Benedict Ng, Hotel Management
Dear Jacqueline Thank you for staying with us and we are delighted to hear your kind words. If there is another opportunity that brings you back to NYC, we hope you will choose to stay with us again. Warm regards. Benedict Ng, GM
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 28-Jun-2017
Pros: staff is nice and helpful, rooms were clean, very centrally located
Cons: maybe elevators time can improve
very centrally located. Only thing elevators take looong time, despite having over 6 elevators - it took easily 4 minutes+ wait each time to get the elevator and a few times they came full so had to wait for the next one, But other then that staff is friendly and hotel looks nice and is very convinent
Comment from Hotel Management
28-Jun-2017 by Benedict Ng, Hotel Management
Dear valued guest Thank you for choosing to stay with us and pleased to hear you like your stay. We apologize for the slower than expected of our elevators due to our modernization program that is currently on the work. We hope to see you again. Benedict Ng, GM
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Jun-2017
Maybe add a smal breakfast area. But it is times sq. U won't go hungry
5 out of 5
Recommended
for Everyone
by A verified traveller from A

Nice hotel with great location

Posted 28-Jun-2017
Hotel was great, and checking in and out need to have more flexibility to allow peoble at least around 2pm, not 4pm.
Comment from Hotel Management
28-Jun-2017 by Benedict Ng, Hotel Management
Dear Valued Guest Thank you for your feedback. Rest assured if our occupancy permits, we will always offer early check-in. We hope to see you again. Warm regards, Benedict Ng GM
5 out of 5
Recommended
for Everyone
by A verified traveller from Milwaukee, WI

Great hotel in Time Square!

Posted 27-Jun-2017
Pros: Nice rooms, clean, great staff and service, excellent location.
Cons: I know the elevators are being updated, which I think is needed and we had to wait for elevators when 4 or 5 were available.
Location: Location is excellent and close to theatres and dining in Time Square. We walked to many of the sites since they were close enough.
Your staff was very friendly and helpful. They were very accommodating with our requests and gave us a great view. The rooms were clean with great service!
5 out of 5
Recommended
for Everyone
by A verified traveller from p

Perfect location hotel Staff was so nice

Posted 25-Jun-2017
Loved everything about this hotel. Everyone was helpful. The location was perfect. The price was 😊
Comment from Hotel Management
26-Jun-2017 by anonymus, Hotel Management
thank you very much for your review
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Jun-2017
Wonderful location, very clean, staff friendly and very helpful, bed and pillows very uncomfortable
Comment from Hotel Management
26-Jun-2017 by anonymus, Hotel Management
thank you very much for your review
4 out of 5
Recommended
for Everyone
by A verified traveller from St. Lous MO

Nice hotel right in Times Square

Posted 24-Jun-2017
Pros: Location, location, location.
Cons: Two room amenities we would have loved to have had are a coffee maker and fridge.
Location: You are right in Times Square with all the theaters and bright lights. Bryant Park is about 3 blocks away and a great place to stroll.
... convenient to all theaters and sight seeing opportunities. The beds were very comfortable and being on the 35th floor meant no traffic noise so great for sleeping. I liked the pillows but my wife didn't care for them. The seating choices in the room left a lot to be desired. the arm chair seated you very low and there was really no back support. It does, however, make a fine clothes rack. The desk chair was marginally better but still something you are not going to lounge in. Storage was excellent; plenty of drawers and a goodly amount of closet space. Having an in room safe was also a plus. One thing we would like to have had was another towel bar in the bathroom other than the one in the shower. Dining was somewhat disappointing. They do a very nice (though expensive) breakfast but the menu for dinner was limited to Singapore cuisine and we did not dine there. Fortunately there are many other choices nearby. Right across 44th from the hotel are Virgil's BBQ which was fantastic and Times Deli which serves a very nice and inexpensive breakfast and lunch menu. The seating in the lobby is limited to benches along the wall. Okay for waiting for the shuttle but not good for settling in with the paper or a good book. Management posted a notice that the elevator system was being worked on but we found the service to be very good. We seldom waited more than a minute before the car arrived.
Comment from Hotel Management
26-Jun-2017 by Guest Relations Manager, Hotel Management
Thank you for your feedback Terry! Our fridges and coffee makers are available to our guests upon request only at this time. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location.

Posted 23-Jun-2017
Close to everything for Broadway and Time Square activities.
Comment from Hotel Management
23-Jun-2017 by anonymus, Hotel Management
thank you for your review