Ratings based on 11,599 Verified Reviews

4.0 out of 5
84% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Great Hotel near everything but needs redecorating

Posted 19-Feb-2018
Great Hotel great ataff very friendly and everything should be as it is. Unfortunately the hotel is now tired with peeling wallpaper and broken light fixtures it really needs updating as it would be one of the best in NY if they did. Rooms are very clean and staff efficient.
2 out of 5
by A verified traveller from FLORIDA

VERY DISAPPOINTED

Posted 18-Feb-2018
Pros: CHRISTMAS TREE
Cons: EVERYTHING
Location: THE LOCATION IS PERFECT. GO TO EAT ACROSS THE STREET TO THE FRENCH BISTRO, VERY CHARMING AND THE STUFF IS SUPER KIND. HAVE A DRINK IN THE IRICH BAR!
I STAYED IN THE HOTEL WITH MY GIRLFRIEND ON HER BIRTHDAY. WE WENT TO SEE A BRODWAY SHOW FOR THE FIRST TIME AND WE REALLY ENJOYED IT. THE HOTEL WAS OK, NEEDS SOME SERIOUS UPDATES. I WAS VERY DISAPPOINTED AFTER MY BRAND NEW BOOTS DISAPPEARED. I LEFT THEM IN A POUCH ON THE FLOOR IN THE CLOSET. I REALIZED IT AT THE AIRPORT AND CALLED THE HOTEL IMMEDIATELY WHEN LANDED IN FORT LAUDERDALE. NO BOOTS. IN ADDITION THE MAN I TALKED TO FROM SECURITY DEPARTMENT/LOST-FOUND, WAS RUDE. THEN I SPOKE TO THE MANAGER, HE WAS NICE BUT NO BOOTS. NO BOOTS TO THIS DAY. SOMEONE FROM THE STUFF HAD TO FIND THEM. THEY WERE NEVER WORN AND I DO NOT THINK SOMEONE COULD CONSIDER THEM TO BE A TRASH. I WILL NEVER STAY IN THIS HOTEL AGAIN. I FORGOT STUFF IN DIFFERENT HOTEL DURING MY TRAVELS AND I ALWAYS GOT MY PIECE BACK. NOT THIS TIME. PLEASE DO NOT FORGET ANYTHING IT THIS PLACE BEFORE YOU CHECK OUT. YOU WILL NEVER SEE IT AGAIN!
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel with a nice view

Posted 18-Feb-2018
Nice and quiet. Great for a romantic getaway for two
5 out of 5
Recommended
for Everyone
by A verified traveller from Lexington, KY

Great hotel, great location

Posted 16-Feb-2018
Pros: Location, room size
Cons: Would LOVE it if there were a coffee pot in the room.
My wife and I really enjoyed the hotel. It was a great location and a great price, very clean, and the room was spacious. Thanks we'll be back.
5 out of 5
Recommended
for Everyone
by A verified traveller from NJ

Short stay, very convenient location.

Posted 12-Feb-2018
Pros: location.
Location: heart of theater district; met friends for dinner at Carmines across the street.
Food and beverages over priced; comfortable bed, clean bathroom; quiet. booked almost two months ahead, got a good deal.
4 out of 5
Recommended
for Everyone
by A verified traveller from new york

Perfect location

Posted 11-Feb-2018
Perfect location next to Times square , not noisy at all. Near 5 th ave , central park within walking distance as well as Rockefeller & empire state. Would go back here . Staff very helpful with directions and attractions .
4 out of 5
Recommended
for Everyone
by A verified traveller from New York

Close to Times Square

Posted 07-Feb-2018
Nice view and the customer service is awesome! They are pretty nice and patient cuz I checked views of 3 rooms and then decided which I wanted to stay. Simon helped me a lot with it.
3 out of 5
Recommended
for Everyone
by A verified traveller from New York

Great location

Posted 03-Feb-2018
Central to the whole of Manhattan with helpful staff and service was good.
Comment from Hotel Management
04-Feb-2018 by Niek, Hotel Management
Thank you for your review
4 out of 5
Recommended
for Everyone
by A verified traveller from Yorks

Great midtown location.

Posted 03-Feb-2018
Good hotel. Room ready for update but overall clean. No tea or coffee facilities in room.
Comment from Hotel Management
15-Feb-2018 by Niek, Hotel Management
Thank you for your review
5 out of 5
Recommended
for Everyone
by A verified traveller from Austin, TX

Surprise good!

Posted 31-Jan-2018
Pros: Location, staff and clean
Cons: nothing
Location: At Broadway, easy to be on the heart of Manhattan.
The hotel is well located and the staff is very friend. The room has a good size and clean. Really good decision to stay here.
Comment from Hotel Management
04-Feb-2018 by Niek, Hotel Management
Thank you for your review