Ratings based on 11,304 Verified Reviews

4.0 out of 5
85% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from london

Excellent location, a little dated

Posted 20-Nov-2017
Great location, not the most polished hotel in the city but our room had a great view. It was clean and tidy but we had booked 1 room for 4 adults and assumed it would be king beds but they were queen so we had to buy another room. The concierge staff were amazing, they knew everything you need to know... and we worked them hard. The bell boys and hall staff were very friendly and funny. In fact New York as a whole turned out to be one of the friendliest city’s I’ve ever been to.
Comment from Hotel Management
20-Nov-2017 by Niek, Hotel Management
thank you for your review
4 out of 5
Recommended
for Everyone
by A verified traveller from CT

Great location

Posted 20-Nov-2017
We came to NY to see a play. This is the perfect location. Most theaters are a short walk away Our room was on a corner so we had a great view of Broadway. We would definitely come back.
Comment from Hotel Management
20-Nov-2017 by Niek, Hotel Management
thank you for your review
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston, MA

Right in Times Square - and parking

Posted 20-Nov-2017
Pros: Location
Cons: Nothing - perfect
Location: Broadway and Time Square
Booked this hotel last minute and was concerned with the lower price point. Wow, what a surprise. Nice big room for NY - staff extremely friendly and helpful. Would definitely stay here again. 10 Min walk to Broadway - 2 min to Times Square.
Comment from Hotel Management
20-Nov-2017 by Niek, Hotel Management
thank you for your review
3 out of 5
by A verified traveller from hudson, ny

Good location. Needed a renovation 20yrs ago.

Posted 20-Nov-2017
Was ok. Hotel badly in need of renovation. Hotel was well located in times square but is in desperate need of a renovation.
Comment from Hotel Management
20-Nov-2017 by anonymus, Hotel Management
thank you for your review
5 out of 5
Recommended
for Everyone
by A verified traveller from pennsylvania

Great location and accommodations

Posted 20-Nov-2017
We reserved a king size room and everything was perfect. We will definitely stay at this hotel again
Comment from Hotel Management
20-Nov-2017 by Niek, Hotel Management
thank you for your review
3 out of 5
by A verified traveller

Good location and an ok base - but not special!

Posted 19-Nov-2017
Pros: Location
Cons: Facilities
Was ok, but not notable. The location was Good, but the room was not the cleanest and offered nothing more than a bed and shower - no other facilities, not even tea or a fridge.
Comment from Hotel Management
20-Nov-2017 by Niek, Hotel Management
thank you for your review
4 out of 5
Recommended
for Everyone
by A verified traveller from NJ

Posted 19-Nov-2017
Standard room it too small but stunning views of Times Square :)
4 out of 5
Recommended
for Everyone
by A verified traveller

I'll be back

Posted 19-Nov-2017
Pros: Located right in the heart
Cons: Elevators are slow.
Location: Everything close to hotel, Times Square, street Vendors and good eating.
Great Hotel, steps away from Time Square. No problems with check in and the staff was friendly and very helpful.
Comment from Hotel Management
20-Nov-2017 by Niek, Hotel Management
thank you for your review
4 out of 5
by A verified traveller

Lousy Executive Business Center

Posted 17-Nov-2017
Cons: business center
Location: excellent
It was difficult accessing the computers because the credit card reader was not operating properly. The computers were very slow (i.e., old). The scanner didn't work. I don't understand why, in NYC, a hotel has tens of thousands of gym equipment but skimps on the business center?
Comment from Hotel Management
20-Nov-2017 by anonymus, Hotel Management
thank you for your review
2 out of 5
by A verified traveller

Never come back again

Posted 17-Nov-2017
The hotel room is very old. The blanket and bedsheet smells.