Ratings based on 11,295 Verified Reviews

4.0 out of 5
85% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Good location and an ok base - but not special!

Posted 19-Nov-2017
Pros: Location
Cons: Facilities
Was ok, but not notable. The location was Good, but the room was not the cleanest and offered nothing more than a bed and shower - no other facilities, not even tea or a fridge.
4 out of 5
Recommended
for Everyone
by A verified traveller

I'll be back

Posted 19-Nov-2017
Pros: Located right in the heart
Cons: Elevators are slow.
Location: Everything close to hotel, Times Square, street Vendors and good eating.
Great Hotel, steps away from Time Square. No problems with check in and the staff was friendly and very helpful.
3 out of 5
by A verified traveller

Excellent location

Posted 18-Nov-2017
Pros: Location location location
Cons: Urgently needs updating
Location: Shopping, Broadway Shows, All Manhattan Attractions, Restaurants, Subway, Bus
Staff are great but the hotel is quite tired and run down with stained carpets and wallpaper pealing off the walls. For the price we paid it was really quite disappointing.
4 out of 5
by A verified traveller

Lousy Executive Business Center

Posted 17-Nov-2017
Cons: business center
Location: excellent
It was difficult accessing the computers because the credit card reader was not operating properly. The computers were very slow (i.e., old). The scanner didn't work. I don't understand why, in NYC, a hotel has tens of thousands of gym equipment but skimps on the business center?
2 out of 5
by A verified traveller

Never come back again

Posted 17-Nov-2017
The hotel room is very old. The blanket and bedsheet smells.
2 out of 5
by A verified traveller

Posted 16-Nov-2017
The rooms are very dated. Our heating/cooling was broken and our room was very hot. Tried reaching the front desk via the telephone in the room but it just kept disconnecting. Had to call the front desk by searching for the hotel number on google. Hotel said they would send someone right up. Waiting an hour and still no one came.
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Fantastic location

Posted 14-Nov-2017
The hotel stay was enjoyable. Right next to Time Square. Wished we had a fridge. Yet overall, loved it. Thank you!
Comment from Hotel Management
15-Nov-2017 by Niek, Hotel Management
thank you for your review
4 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location in Times Square!

Posted 13-Nov-2017
Pros: Location!
Cons: Need all elevators in working order
Great location near Times Square at a reasonable price. Not all elevators were in working order, which would help with crowds at certain times, but overall a great stay!
Comment from Hotel Management
13-Nov-2017 by Niek, Hotel Management
thank you for your review
4 out of 5
by A verified traveller from uk

Good position but too expensive for the state

Posted 13-Nov-2017
The Staff were great, the location ideal and the bed amazing. However my friends had their toilet blocked and had to use mine, there was a leak in my bathroom, the tissue box stayed empty. This were not major inconvenience but I would expect a higher standard given the price of the hotel.
Comment from Hotel Management
16-Nov-2017 by Niek, Hotel Management
thank you for your review
3 out of 5
by A verified traveller from rochester, ny

27th floor without good elevator service

Posted 13-Nov-2017
Great location. Room was good, beds very hard which worked for 1/3 of our party. Bathroom had several dark spots in the cracks of the tiles, and the baseboard looked very dusty. The biggest negative was the elevator. Fortunately we could always get one up from the lobby. But impossible on the 27th floor to get one down. It either never came, or one time it arrived...already jam packed. Three times of walking down the stairs and myself being the “senior “ member of the party, was feeling the pain for the rest of the day ‘. Not good for a $400 plus room!
Comment from Hotel Management
15-Nov-2017 by Niek, Hotel Management
thank you for your review