Ratings based on 11,509 Verified Reviews

4.0 out of 5
84% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

very well located to Broadway area

Posted 17-Jan-2018
Pros: location and rates are reasonable
Cons: furniture remodeled
Location: no comments
It was a short stay and weather was so cold and snowing , cannot evaluate so much
Comment from Hotel Management
17-Jan-2018 by Niek, Hotel Management
thank you for your review
5 out of 5
Recommended
for Everyone
by A verified traveller from NY, NY

Posted 16-Jan-2018
Just steps from Times Square and Broadway- great location and wonderful staff!!
Comment from Hotel Management
17-Jan-2018 by Niek, Hotel Management
thank you for your review
2 out of 5
by A verified traveller

Dated but central

Posted 14-Jan-2018
Pros: Not much.
Cons: The entire hotel - needs significant investment. The owners are clearly complacent with its location and obvious attraction for tourists
Location: Central location - on times square
The hotel is just terrible. Extremely dated, can do with much needed investment. The rooms are mediocre and staff could be more friendly! The hotel doesnt have a lobby - its used as a walk through between 44th and 45th. The lifts are just terrible - wondered several times if we would ever make it! They are noisy and jittery, making the experience somewhat nervous. If its first time in New York, you will likely want to stay in Times Square...however, we have been several times and can honestly say you will soon get bored of the area. Over priced and busy, not much really to offer. Look around. There are some nice boutique hotels.
Comment from Hotel Management
17-Jan-2018 by anonymus, Hotel Management
thank you for your review and please accept our sincere apologies for the inconvenience encountered during your stay
1 out of 5
by A verified traveller

Cheap hotel

Posted 12-Jan-2018
So cheap hotel and so unclean, wont recommend to anyone
Comment from Hotel Management
17-Jan-2018 by anonymus, Hotel Management
thank you for your review
5 out of 5
Recommended
for Everyone
by A verified traveller from Miami

nice hotel at times square

Posted 11-Jan-2018
Good Hotel, nice view, good location, close to everything
Comment from Hotel Management
17-Jan-2018 by Niek, Hotel Management
thank you for your review
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston, Texas

Feet from Time Square

Posted 11-Jan-2018
Nice hotel, great location. Walking distance to everything. Staff very helpful with suggestions on restaurants . We were able to print our Show tickets in the hotel business area. There is a deli/ grocery store across the street . Pub across the street. On day of departure, bell boy recommended to take hotel car to airport, worked out perfect.
Comment from Hotel Management
17-Jan-2018 by anonymus, Hotel Management
thank you for your review
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Jan-2018
location is the best the hotel was in times square
Comment from Hotel Management
16-Jan-2018 by Niek, Hotel Management
thank you for your review
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel very close to Times Square

Posted 10-Jan-2018
Pros: see above
Cons: heat should come from lower on the wall (for drying wet shoes and boots) and the "air conditioning should come from above. Logical and an easy fix.
Overall this is a very nice hotel. You DO have to ask for a coffee maker for your room at no additional charge. Just a couple of blocks to Times Square. Restaurants are very close and very good! even the little ones close by. The restaurant located in the hotel is a bit pricey. The only complaint is that they don't always have all the elevators running all the time. With that being said it was very inconvenient during the "busy" times of the day. One time we had to wait for 10 minutes. Rooms were very clean and the shower was hot and the water flow nice and strong. I do feel that some updating is in order. Overall I would stay here again.
Comment from Hotel Management
10-Jan-2018 by Niek, Hotel Management
thank you for your review
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Posted 09-Jan-2018
Hotel was great and location was very convenient for taking in a few broadway shows over the weekend, Would definitely stay here again.
Comment from Hotel Management
10-Jan-2018 by Niek, Hotel Management
thank you for your review
2 out of 5
by A verified traveller

Good Location

Posted 08-Jan-2018
Bad experience, paid full in advance and they placed a $1,300 hold in my account supposed with a computer mal function. Still waiting for the hold to clear. Problems with the elevators on New Year’s Eve.
Comment from Hotel Management
17-Jan-2018 by Niek, Hotel Management
Please accept our sincere apologies for the inconvenience experienced