Ratings based on 11,906 Verified Reviews

4.0 out of 5
83% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 23-May-2018
3 out of 5
by A verified traveller from Nottingham

Posted 23-May-2018
we were not given the times square view we booked. there were no tea and coffee facilities. The light by the bed did not work. the receptionist could not be bothered to tell us there was a restaurant on site a theater or a gym.
5 out of 5
by A verified traveller from Wisconsin

Posted 23-May-2018
The room we had was nice, clean, roomy and very comfortable. The view wasn't great, but we weren't there to look out the window. Loved that it was so close to Times Square, The Broadway theater we had tickets for. It was very close to a subway station which was great for traveling around the city. We have stayed there before and will stay there again. Check in was quick and we were able to get into our room right away. We were able to store our luggage safely before we left for the airport.
Comment from Hotel Management
23-May-2018 by Niek, Hotel Management
thank you for your review
3 out of 5
by A verified traveller

Needs improvement

Posted 22-May-2018
Did not meet my expectations. Hotel requires lots of work to improve structural condition. Staff were very good and helpful. Hotel location is excellent but overall, the experience was underwhelming.
Comment from Hotel Management
23-May-2018 by Niek, Hotel Management
thank you for your review
4 out of 5
by A verified traveller

Posted 22-May-2018
The bed was a little hard, but overall best room I’ve ever stayed in in NYC
Comment from Hotel Management
23-May-2018 by anonymus, Hotel Management
thank you for your review
4 out of 5
by A verified traveller

Posted 22-May-2018
Best staff EVER! Everyone was so helpful and very friendly. Special shout out to Suellen for her outstanding customer service, positive demeanor and professionalism. The facility was in an excellent location (Time Square) and convenient to everything! Although the hotel itself needs modernizing (the elevators were being worked on during our stay), there is little to complain about it. What it lacked in modern aesthetics, it made up for with staff superiority!
Comment from Hotel Management
23-May-2018 by Niek, Hotel Management
thank you for your review
2 out of 5
by A verified traveller from Georgia

HORRIBLE Customer Service -- Mediocre Hotel

Posted 21-May-2018
We recently spent several days at this location. Room was very basic; however it was close to Times Square. I had to call housekeeping twice in one day to come make our bed, they apparently forgot. One our last day we received an invoice under the door which indicated a charge in the amount of $21.00 for a long distance call. I immediately contacted the front desk because neither I nor my guest made a call using the hotel phone. I spoke with the front desk manager who could not assist me and connected me with a representative who was supped to look up the information for me. After an exhausting 20 minute hold, I was greeted very rudely by a representative who stated the call came from my room, however he would not tell me the number, the time nor the duration of the call. I advised the man that we had not made any call during our stay. The employee was very nasty towards me and actually hung up the phone on me when I was trying to explain to him. I immediately called back to the manager and expressed my frustration. The manager took care of the charges but was very nonchalant concerning the rude employee. This was the poorest customer service I have ever received and I will never step foot into one of these hotels again. Save your time, do NOT stay here. Room is mediocre and service is horrible!
4 out of 5
by A verified traveller from Leeds

Posted 21-May-2018
Excellent placed in the centre of times square, just off Broadway.
Comment from Hotel Management
23-May-2018 by Niek, Hotel Management
thank you for your review
4 out of 5
Recommended
for Everyone
by A verified traveller from Charlotte

Great Hotel. Great location

Posted 21-May-2018
Thoroughly enjoyed our stay here. Location convenient to all of the things we wanted to do. Hotel is very nice. Staff was also very nice
Comment from Hotel Management
23-May-2018 by Niek, Hotel Management
thank you for your review
5 out of 5
by A verified traveller from Pittsfield, MA.

Posted 21-May-2018
This hotel is very close to theaters. They took our luggage in early and secured it prior to our check in time. The room was quiet and had a great shower, soft bed linens and mattresses. In the morning there was a convenient buffet or quick ordering for a different breakfast. Very nice waiters, check in people, and accommodations. We were very happy and would love to return.
Comment from Hotel Management
23-May-2018 by Niek, Hotel Management
thank you for your review