Ratings based on 10,342 Verified Reviews

4.0 out of 5
86% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Great! Reasonable $$$, right near x sq

Posted 22-Jan-2017
Great room, staff, clean, steps away from times sq, decent price for prime manhattan location, let me check in a bit early
5out of 5
Recommended
for Everyone
by A verified traveller from Reading Pa

Posted 22-Jan-2017
Celebrated our daughter's 21st birthday and couldn't have asked for a better hotel. Staff was friendly, location is fantastic! Right in the heart of everything. Would definitely stay there again.
5out of 5
Recommended
for Everyone
by A verified traveller from PR

Nice hotel close to everything

Posted 21-Jan-2017
Pros: Location. Clean, big room.
Cons: There was no coffee maker or mini fridge in room.
Location: You can walk to Rockefeller Center, Bryant Park, etc. Close to Subway Station, we went to and from airport using the subway for less than $10 each.
The location of the hotel is perfect, so close to Times Square. The hotel room was clean, comfortable, spacious. Staff was friendly. Stayed in 32nd floor, nice and quiet. Would stay again.
4out of 5
Recommended
for Everyone
by A verified traveller from mm

Nice hotel

Posted 20-Jan-2017
My experience there was amazing, I stayed for 2 days and the staff was so awesome and the rooms really spacious.
Comment from Hotel Management
20-Jan-2017 by Guest Relations Manager, Hotel Management
We are thrilled you enjoyed your stay with us! Please visit us again soon!
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Jan-2017
Right in the heart of time square. I got the corner unit with awesome view of time square from my windows.
Comment from Hotel Management
18-Jan-2017 by Guest Relations Manager, Hotel Management
We are delighted you enjoyed your stay! Come visit us again soon!
3out of 5
Recommended
for Couples
by A verified traveller from Brooklyn, NY

A nice place to stay for the night.

Posted 17-Jan-2017
Pros: Location.
This hotel is right by all of the action on Times Square. It is pretty decent.
Comment from Hotel Management
18-Jan-2017 by Guest Relations Manager, Hotel Management
Thank you for sharing your feedback with us. With the upcoming changes we have in store for our guests, we hope to see you again soon.
1out of 5
by A verified traveller

Location was the only thing nice about this hotel.

Posted 16-Jan-2017
Complained to the night manager about an incident that happened. Her tone and her response was very condenscending.
4out of 5
Recommended
for Everyone
by A verified traveller

Heart of Broadway

Posted 15-Jan-2017
Location: Broadway!
Very helpful staff - helped us get last minute tickets for a show, and provided all we requested quickly and efficiently. Room was clean and nice, but would have been good to have an extra blanket in the room. Great location!
Comment from Hotel Management
18-Jan-2017 by Guest Relations Manager, Hotel Management
We are delighted to see you enjoyed your stay! Please come back and visit us again soon!
3out of 5
by A verified traveller

Posted 15-Jan-2017
Pros: The hotel was in a good central location.
Location: Lots to do in Times Square.
The bathroom was not clean, taps were lose, the shower curtain was dirty and the sink and taps didn't look like they had been cleaned ever. There was dirt on the walls in the bedroom. When we opened drawers to put our clothes in we found rubbish from the previous occupant. There was a mix up with check out times that were unclear and nearly resulted in us being charged a fee. We wouldn't stay at this hotel again.
Comment from Hotel Management
18-Jan-2017 by Guest Relations Manager, Hotel Management
We sincerely apologize for the inconveniences you have experienced during your stay here with us. This is not a true showcase of the standards we set forth for our guests to experience. We hope to have the opportunity to redeem ourselves to you in the future.
5out of 5
Recommended
for Everyone
by A verified traveller from New York

Great Times Square location

Posted 14-Jan-2017
Cons: The perfume scent in the lobby was a bit too strong.
Location: A block or two walking distance to TKTS and all the major theaters. There are delis close to either entrance for a quick breakfast, snacks and drinks
Hotel is conveniently located in the heart of Times Square. I had a room with a king size bed which was roomy, clean and nicely appointed.
Comment from Hotel Management
18-Jan-2017 by Guest Relations Manager, Hotel Management
We are thrilled you enjoyed your stay here with us! Please visit again soon!