Lobby sitting area

Reviews of Mayfair New York

3 out of 5
Mayfair New York
242 W 49th St, New York, NY

Reviews

7.2

Good

Rating 10 - Excellent. 190 out of 1004 reviews" "
Rating 8 - Good. 410 out of 1004 reviews" "
Rating 6 - Okay. 241 out of 1004 reviews" "
Rating 4 - Poor. 103 out of 1004 reviews" "
Rating 2 - Terrible. 60 out of 1004 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 7 nights in Jul 2019

8/10 Good

Mike, Trowbridge, UK

Liked: Cleanliness, staff & service
Great location, just off Broadway and Times Square. Great staff, building a little bit run-down but my room was kept spotlessly clean - wonderfully comfortable bed. Good bolthole for an amazing city.
Stayed 5 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
A great location and very friendly front desk. Small but just fine
Stayed 4 nights in Feb 2020

8/10 Good

BigPhill, NYC

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were some of the friendliest and most helpful I have come across in a long time. Location is excellent. Rooms tired and dmall
Stayed 7 nights in Feb 2020

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, room comfort
Handy place to stay
Welcoming and friendly staff. Had a back room which was quiet. Very close to time square and major theatres, situated next to the book of mormon. Hotel itself is run down, threadbare carpet etc but its fine if you all you want is a bed for the night.
Stayed 3 nights in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
This wouldn't be for everybody. Elevators don't always stop on the floor, you had to have the front desk get ice from the restaurant....but I wanted a New York experience....and this was EXACTLY what I wanted. Loved it. Great staff. Room was small, but again... that's what I wanted!
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the design of the rooms. Beautiful wallpaper and bed spreads to match!
Stayed 1 night in Feb 2020

4/10 Poor

Couple

Travelled with partner
Disliked: Property conditions & facilities
Very small room.not properly insulated that we can feel the wind and very cold weather from outside through the windows. Definitely needs some updating..saw several permits for construction posted on the door. Few blocks from Times square and subway is a big plus.
Stayed 1 night in Feb 2020

8/10 Good

Allison

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

I knew it was an older hotel, but i like historic. However, wall paper was falling off in my room and TV was locked behind a glass enclosure. Felt a bit sketchy. Luckily the sheets were clean.
Stayed 1 night in Feb 2020

2/10 Terrible

Savannah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was beyond rude while checking in and the room is outdated and cold!!
Stayed 1 night in Feb 2020

8/10 Good

Bryan, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities
The location.. Fast check in and out.. Staff was friendly.. .
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very small and just looked worn. The doors to the entrance of the hotel had missing handles.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Very quaint. One elevator that is rickety enough to cause concern that it probably breaks down regularly enough. (Wasn't scary or a fear it would break down at anytime--just that it probably does happen.) Nice bathroom and good soap. Some room-specific disappointments show a potential overall lack-of-attention: clock wasn't plugged in and set (and the radio function broken); desk worklight inoperable; toilet seat did not stay up. Bed comfy and room, although tiny, is worth the tradeoff for location and price.
Stayed 3 nights in Jan 2020

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located and nice hotel.
Very well located and nice hotel. I recommend.
Stayed 4 nights in Jan 2020

4/10 Poor

Cheryl

Disliked: Property conditions & facilities, room comfort
Hot as Hades
The room was stifling hot and there was no temperature control. I spoke to the front desk and was told to turn on the air conditioner, which was several feet over my head, above the window. The remote for the AC did not work, so the desk gave me new batteries - which also didn’t work. I stood on the edge of the bed and tried punching buttons. They were barely in reach and I couldn’t read what each one did (they were both faded and above my eyeline even when I stood on the bed). On the first night, the AC unit rumbled and roared so loudly, I couldn’t sleep. So I turned it off and slept on top of the covers - in January! The second night, I managed to find a quieter setting so instead of two hours sleep, I managed four and a half. NYC was in the middle of a heat wave, so there was no reason to run the heat at all this weekend. I had been told after night one that they wouldn’t run it the following night. Well, they did. I expected the room to be basic as the building is old, but I couldn’t make it work for me.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2020

8/10 Good

Ed, Syracuse,NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room was small but the location and the price point for the area made up for it. Fit my needs. Room was comfortable.
Stayed 2 nights in Jan 2020

10/10 Excellent

charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely very homely fantastic location. Rooms dated but perfect Collin price range
Stayed 5 nights in Jan 2020

8/10 Good

Ed

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Much better quality than the price deserves, very good value for price, A lot more amenities included in room than expected.
Stayed 3 nights in Dec 2019

8/10 Good

Cathrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room but great location.
This hotel is in a great location — within walking distance of most of the touristy things and the subway. The room itself is small but mostly comfortable. I don’t know if the single is large enough for two people but it was perfect for a solo traveler. My only negative with the room was that there wasn’t a way to control the heat. A staff person advised that I would need to turn on the AC if I wanted to cool the room. However, the bed was comfortable and the room and bathroom were tidy, so I would recommend.
Stayed 2 nights in Dec 2019

8/10 Good

Imelda

Stayed 4 nights in Dec 2019

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel
We are very impressed with this hotel. It’s very comfortable, the bathroom is awesome.! Night shift in front desk (Lee and Mike) are very professional and very accommodating to our needs. The room was very clean all the time. Santos (lady who cleaned my room) was very friendly with us and made an excellent job all the time. Location is the best!!! We love this hotel and absolutely next times we return to NY of course we will be here!!! We recommend this amazing hotel to family, couples or business people!
Stayed 4 nights in Dec 2019

8/10 Good

Belinda

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019

6/10 Okay

Philip

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
OK based on location and price
Traveled alone to see shows and catch up with friends. The location is perfect and the price was great. Despite being near Times Square, the room was extremely quiet. The radiator heat was too much, so I slept with the window open. The bed was comfortable and the shower had good pressure with lots of hot water. But the decor is very dated and it’s a bit run down.
Stayed 5 nights in Dec 2019

10/10 Excellent

judithanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect location
it's NYC - so the room was small - but comfortable (loved the toile!) but the location was PERFECT - walkable to everything we were there to see for Christmas in NY
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
As I walked into my unit and set up all of my luggage and belongings, I noticed water dripping from the bathroom door. A few minutes later there is hot water streaming down from the ceiling, to the point where water was seeping into the carpet of the bedroom and the hallway. I understand that things like this can happen but the staff didn't offer to rectify my situation. I had to grab all of my belongings in a rush to go down to the lobby and ask to be placed into another room. They reluctantly agreed but I feel like things could have been handled much better.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistently Great
Always a pleasure staying here. The people at the front desk always remember me and it’s a very quaint hotel.
Stayed 1 night in Dec 2019

8/10 Good

Brian, Cleveland OH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, good value, dated décor but comfortable
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Trouble maintaining temperature. Was too hot and room notice said only ac was allowed which didn’t work. Had to open window which didn’t cool it down much.
Stayed 2 nights in Dec 2019

4/10 Poor

Marie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely recommend this hotel, in the middle of broadway and right on the doorstep of Times Square. Perfect location and perfect for the price. Rooms were clean and comfortable, bed sheets and towels could be changed on request and the room was made up each day.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip amazing staff and restaurant we will come again
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The Mayfair is central and cheap. The room was clean. That's all I can say good about it. The hotel is the definition of "shabby." The woman who staffs the front desk during the day is helpful, but the rest of the staff acts like they wish you weren't there. BTW, the bed isn't even a Queen-size; it might be a double, but may be smaller than that.
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Location is the only thing good about this hotel. Located in the heart of the Theater District. You can walk to any Broadway Theater in 10 minutes or less, most are less. This is a very tired hotel. All the finishes, carpet, paint, wallpaper need to be replaced. Staff at the front desk was efficient, but not very friendly. Restaurant next door was pretty good. The cheesecake was excellent.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Old property poorly maintained. Tried two different rooms. Could not control heat. Tub and sink did not drain properly.
Stayed 4 nights in Dec 2019

2/10 Terrible

Errol

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Large shower, comfy bed, excellent location, hotel is old and run down, window let cold air in
Stayed 5 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
Good location Run down, could do with a makeover, very old fashioned and dated .
Stayed 8 nights in Nov 2019

6/10 Okay

Dora

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Excellent location and friendly staff. The conditions of the building need to improve because even that is clean does not look that way. Especially need to put attention to the bed sheets and covers.
Stayed 5 nights in Nov 2019

10/10 Excellent

Nora

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2019

8/10 Good

Cathy, Windsor Canada

Liked: Cleanliness, staff & service
I stay at the Mayfair whenever I am in New York...an old hotel but quiet with great staff and close proximity to restaurants stores and subways
Stayed 5 nights in Nov 2019

6/10 Okay

Trekker’s, New york

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
When asked help, the staff were busy of playing game
Stayed 2 nights in Nov 2019

6/10 Okay

David

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
I liked it proximity to the theaters; I disliked that it lacked a gym, refrigerator, and microwave.
Stayed 3 nights in Nov 2019