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Reviews of 70 Park Avenue

4 out of 5
70 Park Avenue
70 Park Ave, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 599 out of 1004 reviews" "
Rating 8 - Good. 271 out of 1004 reviews" "
Rating 6 - Okay. 83 out of 1004 reviews" "
Rating 4 - Poor. 34 out of 1004 reviews" "
Rating 2 - Terrible. 17 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pierre, Ottawa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Gloria, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very near where i was meeting so it was very good
Stayed 3 nights in Apr 2024
Response from M on 15 Apr 2024
We ae pleased your visit with us met your expectations. We look forward to having you as our guest again whenever your travel bring you back to NYC.

10/10 Excellent

Gloria, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was only one block away from where i was meeting. That's very convenient
Stayed 5 nights in Apr 2024
Response from M on 12 Apr 2024
We are pleased your visit was comfortable and the location met your expectations thank you for sharing and we look forward to welcoming you back whenever your travels bring you back to the Big Apple.

6/10 Okay

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There are no inside locks on the door making it uneasy to rest knowing that anyone from the hotel that has a key can come in. When I got to my room, shortly after, housekeeping walked in unannounced to check on the cleanliness of the room as inspection for the housekeepers. I called for an alarm clock later that evening and engineering came to check the alarms in misunderstanding. He pushed his way past me to get in the room. He later came back with an alarm clock and when I said I could plug it in, he again pushed his way past me and wouldn’t let me keep talking. The complementary bottles of water were used. No cream was provided for the coffee other than the little packets that come with the sugar and they were hard as a rock and expired.
Stayed 1 night in Apr 2024
Response from Alfredo on 9 Apr 2024
Dear Guest, Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Callum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Staff really friendly, rooms good size and clean. Excellent location 2 minutes from grand central.
Stayed 3 nights in Mar 2024
Response from M on 4 Apr 2024
We are delighted your visit with us met your expectations and that our team provided a positive memorable experience. Thank you for staying and please come again soon.

4/10 Poor

James, Pittsburgh

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Relatively nice property for NYC. I would stay here again!
Stayed 4 nights in Mar 2024
Response from Brenda C on 25 Mar 2024
Thanks!

10/10 Excellent

Brandy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was prime. The staff were all very friendly and extremely helpful.
Stayed 3 nights in Jan 2024
Response from M on 20 Mar 2024
Our team will be so happy to see they have made a positive impact during you visit. We hope to have the opportunity to welcome you back whenever your travels bring you back.

6/10 Okay

Margaret

Travelled with family
Liked: Cleanliness, staff & service
Staff were great, v helpful. Room v small. Slight smell. Noisy pipes.
Stayed 2 nights in Mar 2024
Response from Brenda C on 20 Mar 2024
Thanks.

10/10 Excellent

Caroline

The room is great staff were great - asked for a kettle for our room they brought it and cups and tea right away. No other amenities but we had Starbucks and pret manager on the same block as well as resturants in walking distance
Stayed 3 nights in Mar 2024
Response from Brenda C on 20 Mar 2024
Dear Guest, we are glad to know that you have enjoyed your stay with us.Cordially,

6/10 Okay

Kevin, Chelmsford

Travelled with partner
Liked: Cleanliness
Wasn’t asked if we’d had a nice stay on checkout. Just felt like a number. Not very personable staff
Stayed 7 nights in Mar 2024
Response from Alfredo on 17 Mar 2024
I apologize for the lack of engagement from our staff. It will be addressed accordingly.

10/10 Excellent

Naama

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, buen servicio, lindos y cómodos cuartos.
Stayed 5 nights in Mar 2024
Response from M on 11 Mar 2024
Your feedback is integral and we are so happy that your stay with us met your expectations. We look forward to having the opportunity to welcome your back.

4/10 Poor

Lynda

Travelled with family
Disliked: Amenities, property conditions & facilities
Location was great
Stayed 5 nights in Feb 2024
Response from Kenneth Aponte on 1 Mar 2024
Thank you so much for your feedback. We hope to see you back again in the near future.

10/10 Excellent

Shessy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel to everyone. Was perfect my stayed at the hotel..
Stayed 2 nights in Feb 2024
Response from Brenda C on 19 Feb 2024
Thanks!

8/10 Good

Mikaela

Travelled with partner
Liked: Cleanliness, staff & service
The room was fine for the weekend. Pretty quiet building. Very small bathroom but functional. No coffee maker in the room which was a bummer. Also was supposed to get a bottle of wine for booking this room and did not receive one.
Stayed 2 nights in Feb 2024
Response from Alfredo on 13 Feb 2024
Thank you for taking time to leave us feedback. I apologize that we have missed to deliver the amenities that we are supposed to get. Please give us another chance to serve you again in the near future.

8/10 Good

Punam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great doorman, clean lobby, room was small but clean. I stayed for one night and it was comfortable.
Stayed 1 night in Feb 2024
Response from Kenneth Aponte on 10 Feb 2024
Thank you so much for your positive feedback. We are glad you enjoyed your stay and hope to see you back soon.

6/10 Okay

Nicole

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Decent sized room for Manhattan, close to Grand Central and relatively quiet area on Park Ave. However, staff is not well trained. Had to go to the desk on four different occasions to extend my reservation one night. Was told each time that it had been completed but that was always a lie. No internal communication as I had to speak to 4 different sets of people, all unaware of my request. Was also quoted 3 different room rates (higher each time) and given shoddy justifications for this. Wifi was shut down for an entire day and a half - unacceptable when you are in Midtown and serving business clientele. A plethora of options in the area that provide much better customer service.
Stayed 4 nights in Jan 2024
Response from M on 7 Feb 2024
Thank you for choosing Unbranded and for taking the time to provide feedback about your experience at Unbranded 70 PARK AVENUE HOTEL.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, competent staff at door, lobby and front desk. Great location. Clean and well-lit. Safe curbside Lyft Uber taxi pickup directly in front of hotel. Easy access to subway lines, Grand Central.
Stayed 2 nights in Jan 2024
Response from Kenneth Aponte on 4 Feb 2024
Thank you so much for your positive feedback. We are glad to know you had a good time and we hope to see you back soon.

2/10 Terrible

Phillip, San Antonio

Disliked: Staff & service, amenities
My stay ended before it even began. During the check-in process, the hotel ran my card for incidentals and the deposit amount was successfully authorized from my account and also reflected on my banking app ledger. The transaction did not populate to hotel’s system and the manager said he didn’t care about what I saw and the only thing he cared about was me providing a different card. The conversation became heated and as I walked away stating that it seemed to me that laziness that was the issue more than anything else, his response was, “You can get the f*ck out of my hotel you f*cking fa*got.” I don’t think I need to say much else.
Stayed 2 nights in Jan 2024
Response from Kenneth Aponte on 4 Feb 2024
Mr. Maldonado- unfortunately you were not able to provide us with any form of payment and any sort of credit or debit card with sufficient funds. Due to this you were not able to stay with us. Unfortunately, we had to escort you out of the property due to your rudeness and unprofessional attitude towards our hotel staff. Due to your behavior you have been blacklisted from coming back to the property. Thank you for understanding.

10/10 Excellent

Shaun

Stayed 4 nights in Jan 2024
Response from M on 20 Mar 2024
Thank you for taking the time to rate us. We are so happy your stay with us met your expectations. We look forward to welcoming your back.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from M on 20 Mar 2024
Thank you so much for staying with us. We are delighted your visit was great. Please allow us to be your hosts whenever your travels bring you to the Big Apple.

10/10 Excellent

Carlos Alain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kenneth Aponte on 27 Jan 2024
Thank you so much for your feedback. We are glad you had a good time. We hope to see you back soon.

8/10 Good

Jo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall the hotel was nice, in a good area. The staff was courteous and helpful. The hotel showed some signs of age, tub shower needs an upgrade as it was dangerous stepping over tub side and there were no grab bars. The doors slamming from neighbors was also a bit loud.
Stayed 2 nights in Jan 2024
Response from Kenneth Aponte on 24 Jan 2024
Thank you so much for your positive feedback. We are glad you enjoyed your stay and can't wait to see you back soon.

10/10 Excellent

K

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Great property and excellent service from the staff. They couldn't do enough to help. Room was big and well-equipped. Bathroom tiles could do with a little attention but did not detract from the stay.
Stayed 6 nights in Jan 2024
Response from MM on 20 Jan 2024
We are delighted your visit with us met your expectations. We will address the bathroom tiles with our team. Thank you for letting us know and thanks you for staying with us.

6/10 Okay

alberto

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from MM on 20 Jan 2024
Thank you for taking the time to rate us. We appreciate that your stay was comfortable but can't help it could have been better. We hope to have another opportunity to welcome you back in the future.

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kenneth Aponte on 19 Jan 2024
Thank you so much for your feedback. We are glad you enjoyed your stay. We hope to see you back soon.

8/10 Good

LAURA, RALEIGH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would absolutely try and stay at this hotel chain again.
Response from MM on 15 Jan 2024
Thank you for sharing. We look forward to welcoming you back whenever your travels bring you back to the Big Apple

10/10 Excellent

Danielle

Response from MM on 15 Jan 2024
Thank you for staying with us. Please come again.

8/10 Good

Bernard, Weston

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice, smaller property. Very convenient to Grand Central. Staff were very friendly and accommodating. Our room was decent. The bathroom was very ! small but workable.
Stayed 2 nights in Jan 2024
Response from Alfredo on 9 Jan 2024
We appreciate your feedback and hope to welcome you back again in the near future .

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Alfredo on 9 Jan 2024
We appreciate your taking time to leave us a good rating .We hope your enjoyed your stay and hope to see you again in the near future .

10/10 Excellent

Lori

Stayed 1 night in Jan 2024
Response from MM on 8 Jan 2024
We are delighted your visit with us met your expectations and look forward to welcoming you back in the future.

8/10 Good

Lawrence

Stayed 1 night in Jan 2024
Response from MM on 8 Jan 2024
Thank you for choosing to stay with us and taking the time to rate us.

8/10 Good

Jessie

Travelled with group
Liked: Cleanliness, staff & service
A great location, fantastic staff, wished there was a coffee maker or coffee on site!
Stayed 2 nights in Dec 2023
Response from MM on 8 Jan 2024
We appreciate you staying with us and happy that the team provided you a very positive experience. Please note we do have coffeemaker upon request. If you choose stay with us please do not hesitate to ask for a coffeemaker or tea kettle.

8/10 Good

Vincenzo, Maple

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Located in a quiet residential neighbourhood with easy access to Grand Central station and walkable neighbourhood.
Stayed 3 nights in Dec 2023
Response from MM on 8 Jan 2024
We are delighted that you found the area walkable and that your visit with us was pleasant. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Hellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Kind of small though.
Stayed 4 nights in Dec 2023
Response from Kenneth Aponte on 7 Jan 2024
Thank you so much for your feedback. We hope to see you back soon.

6/10 Okay

Lynette

Stayed 2 nights in Dec 2023
Response from MM on 8 Jan 2024
We appreciate you taking the time to rate us. We understand that your visit with us could have been better and we are sorry we did not deliver a p more pleasant stay. Thank you for staying with us.

10/10 Excellent

meghna, North York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful & welcomed us with smiles …. We were a little early for checkin but they gave us the room as soon as it was cleaned and ready …. Weren’t asked to wait till 3 and the area is great grand central right there
Stayed 2 nights in Dec 2023
Response from Kenneth Aponte on 7 Jan 2024
Thank you so much for choosing to stay with us. We appreciate your positive feedback and hope to see you back soon.

8/10 Good

Lisa

Liked: Property conditions & facilities
Nice property
Response from Kenneth Aponte on 7 Feb 2024
Thank you so much for your positive feedback. We are glad you enjoyed your stay and hope to see you back soon.

10/10 Excellent

Gerardo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to everything
Stayed 4 nights in Dec 2023
Response from M on 3 Feb 2024
We are delighted your visit with us met your expectations. We look forward to welcome you back!

10/10 Excellent

Amy E

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very comfortable
This hotel is an excellent option if you are visiting NYC. It’s well located, very comfortable with excellent wifi and a fabulous fitness center. This location doesn’t have any dining, but the neighborhood has plenty of great options. I highly recommend the rooftop bar at The Kitano across the street if you’re looking for small bites and a quality cocktail.
Stayed 2 nights in Dec 2023
Response from MM on 30 Dec 2023
Thank you for taking the time to share. We are delighted your visit me your expectations and we look forward to welcoming you back in the future.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from MM on 31 Dec 2023
We are so pleased your visit with us met your expectations. Thank you for sharing and please come again soon

10/10 Excellent

amanda

Stayed 4 nights in Dec 2023
Response from MM on 30 Dec 2023
We are so happy that your stay with us meet yours and our expectations. We look forward to welcoming you back whenever your travels bring you back to the Big Appl.

6/10 Okay

Eddie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beware of the toilet in 1105 you have no room.
Stayed 2 nights in Dec 2023
Response from MM on 30 Dec 2023
Thank you for sharing.

6/10 Okay

Thitima, Hallandale Beach

Stayed 2 nights in Dec 2023
Response from Brenda C on 15 Jan 2024
Thanks

10/10 Excellent

MariaCamila

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Brenda C on 26 Dec 2023
Thanks

10/10 Excellent

Shadi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a very nice lobby and the rooms are relatively bigger that what is commonly seen in NYC. What I liked the most is the staff friendliness and hospitality. I thank them for how nice and welcoming they are. We plan on staying at this hotel in the future.
Stayed 1 night in Dec 2023
Response from Brenda C on 26 Dec 2023
Thanks

8/10 Good

Salvatore

Travelled with family
Liked: Cleanliness, property conditions & facilities
2023 holiday trip
The hotel was nice and clean. Zero amenities. I'm sure at one time this was a very nice hotel.
Stayed 2 nights in Dec 2023
Response from Brenda C on 26 Dec 2023
Thanks

8/10 Good

Huiping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel but has a $27/day hidden charge
the location and conditions are pretty good. people at the front desk and service are friendly and helpful. We are happy during our 5 days stay. The only annoying thing was the imposed charge of $27/day of service fee, thought we did not use any additional service and only allowed house keeping once during 5 days.
Stayed 5 nights in Dec 2023
Response from Brenda C on 26 Dec 2023
Dear Guest, We do apologioze if our hotel did not met your expectations, at the time of the reservation the disclousre of the Fees is shown to avoid incidents later. Also reviewing your services you had on the 18th,20th & 21st the DND card so we can not serve your room.Cordially,

10/10 Excellent

Donnavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from MM on 23 Dec 2023
We are delighted your visit with us met your expectations. We look forward to having you as our guest in the future whenever your travels bring you back to the Big Apple. Happy Holidays!!

10/10 Excellent

Tina

Stayed 4 nights in Nov 2023
Response from Brenda C on 26 Dec 2023
Thanks