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Reviews of INNSiDE by Meliá New York Nomad

4.5 out of 5
INNSiDE by Meliá New York Nomad
132 West 27th Street, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1349 out of 1961 reviews" "
Rating 8 - Good. 345 out of 1961 reviews" "
Rating 6 - Okay. 158 out of 1961 reviews" "
Rating 4 - Poor. 62 out of 1961 reviews" "
Rating 2 - Terrible. 47 out of 1961 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location. Staff was super friendly and accommodating
Stayed 3 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Alissa, it's wonderful to hear that you appreciated the prime setting of INNSIDE New York NoMad. We're happy you found our team members to be cordial and accommodating. Thank you for choosing our hotel, and we hope to welcome you back in the future.Mauricio Patino, General Manager

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel conveniently located in Chelsea. Rooms were decent size compared to other NYC hotels. Walkable distance to great restaurants & shopping! Enjoyed our stay and will come back on our next trip back.
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Susan, it's wonderful to hear you appreciated the advantageous location of INNSIDE New York NoMad with easy access to fabulous dining and shopping options. We're thrilled you found our rooms to be spacious in comparison to other accommodations in the city. It brings us great joy that you enjoyed your stay and we're eagerly awaiting your return for another exceptional experience. Safe travels until then!Mauricio Patino, General Manager

10/10 Excellent

Nicole

Liked: Amenities, property conditions & facilities
Goos sized room and free drinks and a bottle of wine
Stayed 3 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Nicole, we truly appreciate your delightful feedback. At INNSIDE New York NoMad, we take pride in our spacious rooms and complimentary beverage offerings. We're thrilled to hear that you enjoyed them. We hope your travels bring you back for another splendid stay soon.Mauricio Patino, General Manager

8/10 Good

Lois

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Terrace was fantastic!
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Lois, we're thrilled to hear you had an enjoyable experience at INNSIDE New York NoMad, especially that you found our terrace to be fantastic. We look forward to welcoming you back for another positive stay.Mauricio Patino, General Manager

10/10 Excellent

Michaela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot
Stayed 4 nights in Mar 2024
Response from Customer Service on 21 Apr 2024
Michaela, we're thrilled that you enjoyed your experience at INNSIDE New York NoMad. Our location certainly has its perks! We look forward to welcoming you back in the future.Mauricio Patino, General Manager

8/10 Good

Julianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My main complaint is soundproofing. I expected it would be better considering the building is new.
Stayed 3 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Julianna, thank you for taking the time to post your review. We're glad you chose INNSIDE New York NoMad for your stay. We appreciate your remarks about the need for better soundproofing, despite the recent construction. Your comfort is important to us and we'll be sure to keep your feedback in mind as we continually aim for improvements. We hope to welcome you back in the future where we can demonstrate our commitment to your satisfaction.Mauricio Patino, General Manager

10/10 Excellent

KARLA

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 17 Apr 2024
Karla, we're absolutely thrilled you had a great stay at INNSIDE New York NoMad. It's wonderful to see the top rating score you've given us. We hope to have the pleasure of welcoming you back for another superb visit in the future.Mauricio Patino, General Manager

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, we loved our experience. Would definitely book again in the future.
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Sarah, it's wonderful to hear how much you enjoyed your stay at INNSIDE New York NoMad. We're thrilled that we could craft such an enjoyable experience for you. Thank you for the confidence in choosing to stay with us again in the future. It will be a pleasure to welcome you back.Mauricio Patino, General Manager

10/10 Excellent

Xiaoning

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice check in and checkout experience, upgraded to higher floor and extended checkout time to 2pm. One thing a bit annoying is Expedia did not mention there is a resort fee at the hotel which is 45 dollars. On top of the prepaid amount.
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Xiaoning, it's uplifting to hear that your check-in and checkout experience at INNSIDE New York NoMad was wonderful and that you appreciated the upgrade alongside an extended checkout time. We understand the surprise about the resort fee and we'll work closely with third-party booking partners like Expedia to enhance the clarity regarding additional costs. We appreciate your patience and thank you for your feedback. We're excited to welcome you back for another splendid stay.Mauricio Patino, General Manager

8/10 Good

Trace Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place friendly staff- great live music. Easy access to Times Square and more.
Stayed 2 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Trace, thank you for your praise of the INNSIDE New York NoMad. We're so glad you appreciated our warm team members, vibrant live music, and our convenience to popular landmarks such as Times Square. We look forward to hosting you again soon, ensuring more memorable experiences.Mauricio Patino, General Manager

10/10 Excellent

liza nova

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time in New York and the hotel played a big role. Clean, comfortable and friendly staff!
Stayed 3 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Liza, it is delightful to hear that INNSIDE New York NoMad made your New York experience even better. We appreciate your recognition of our cleanliness, comfort and our warm team members. We look forward to your next visit.Mauricio Patino, General Manager

8/10 Good

Pauline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very friendly and helpful! Property had nice atmosphere and rooms were spacious and clean! Restaurant staff member went out her way to be awakened and authoritative.
Stayed 3 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Pauline, it's a delight to hear that you enjoyed the welcoming atmosphere at INNSIDE New York NoMad. We appreciate your feedback about the spacious rooms and cleanliness. We're also glad you recognized our front desk team's friendliness and helpfulness.Regarding your experience in the restaurant, we value all our guest's viewpoints and will take your comments as a chance for improvement. We and our team members aim to provide a pleasing experience for all guests, and we're sorry if this was not always reflected in your interaction. We believe in ongoing training and will ensure the details of your comment are addressed. Thank you once again for your feedback, and we hope to welcome you back soon to showcase improvements made.Mauricio Patino, General Manager

10/10 Excellent

Jen-Francois

Travelled with family
Liked: Property conditions & facilities
Great place to stay ,wifi was hectic
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Jen-Francois, it's fantastic to know you found our INNSIDE New York NoMad to be an excellent location for your stay! We're sorry to hear that your WiFi experience was a bit up and down but please feel free to ask any of our team members for assistance, should any issue arise in the future. Looking forward to welcoming you back in the future.Mauricio Patino, General Manager

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a bit dark otherwise great.
Stayed 3 nights in Apr 2024
Response from Customer Service on 7 Apr 2024
Mark, we're thrilled you had an excellent stay at INNSIDE New York NoMad. Though we recognize your comment on the room's lighting, we are pleased you found the overall experience to be wonderful. Looking forward to making your next visit even more pleasurable.Mauricio Patino, General Manager

10/10 Excellent

Starsha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were welcomed with waters & a friendly staff. We had. Family suite & it was cleaned everyday when we were out. Highly recommend and would absolutely stay again. Also, random- but the lobby & elevators smelled amazing- I wish they sold the scent so I could take it home.
Stayed 4 nights in Apr 2024
Response from Customer Service on 7 Apr 2024
Starsha, it's delightful to hear that you enjoyed your stay at the INNSIDE New York NoMad. It seems our refreshing welcome and diligent team members made a strong impression, not to mention the cleanliness of your family suite. Your comment on our alluring lobby and elevator aromas is truly appreciated, and we love the idea of sharing these scents with our guests in a new way. We're eager for your return, promising an enjoyable experience once again.Mauricio Patino, General Manager

10/10 Excellent

Toan

Stayed 3 nights in Mar 2024

10/10 Excellent

Odalys

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love it
Stayed 2 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Thank you for the wonderful rating, Odalys!It's fantastic you enjoyed your time at INNSIDE New York NoMad so much! We look forward to hosting you again soon for another amazing experience!Mauricio Patino, General Manager

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was very friendly and accommodated to all of our needs.
Stayed 4 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Daniela, it's wonderful to hear that you felt well taken care of by the INNSIDE New York NoMad team members. Ensuring our guests' comfort is their priority so your feedback is appreciated. We look forward to welcoming you back for another memorable stay.Mauricio Patino, General Manager

10/10 Excellent

Juan Manuel

Stayed 3 nights in Mar 2024
Response from Customer Service on 22 Apr 2024
Juan Manuel, thank you for choosing INNSIDE New York NoMad. It's wonderful to know that your stay was impeccable, living up to your expectations. We hope to serve you again in the future, maintaining the high-quality experience you've come to appreciate. Safe travels!Mauricio Patino, General Manager

8/10 Good

Alexis, DISTRITO NACIONAL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect, I have no complaint overall, but it is important to notice that breakfast usually requires a 10 to 15 minute wait
Stayed 3 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Alexis, it's pleasing to hear that you found INNSIDE New York NoMad to be perfect for your needs. We appreciate your observation about the breakfast arrangement. We're always working towards improving our services and ensuring timely delivery. We look forward to making your next visit even smoother.Mauricio Patino, General Manager

10/10 Excellent

Madina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 22 Apr 2024
Madina, it's great to hear that you had a stellar experience at INNSIDE New York NoMad! Your feedback is highly appreciated and we can't wait to welcome you back soon. It's always a pleasure to serve delighted guests such as yourself.Mauricio Patino, General Manager

10/10 Excellent

Kyoung, Duluth

Stayed 1 night in Mar 2024
Response from Customer Service on 21 Apr 2024
Kyoung, it's wonderful to see your five-star rating for the INNSIDE New York NoMad. We sincerely appreciate your support and hope to welcome you back soon. Thanks for making us your choice hotel in New York.Mauricio Patino, General Manager

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Angel, thank you for taking the time to rate your stay at INNSIDE New York NoMad. We're thrilled to see that you had such a positive experience. We sincerely hope to have the pleasure of welcoming you back in the future.Mauricio Patino, General Manager

10/10 Excellent

Karen Louise

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay from start to finish.
Stayed 4 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Karen, thank you for sharing your experience at INNSIDE New York NoMad. It's heartening to hear that you had an excellent stay with us from beginning to end. Your satisfaction is paramount to us. We eagerly look forward to hosting you again.Mauricio Patino, General Manager

6/10 Okay

Yingju, milpitas

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Customer Service on 21 Apr 2024
We appreciate the feedback, Yingju.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.Mauricio Patino, General Manager

2/10 Terrible

ANDREW, Whittier

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Staff was not friendly no toilet paper was left in my room not enough towels had to constantly be calling them for more service barely any hot water.
Stayed 3 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Andrew, we regret to hear about the issues encountered during your visit, specifically related to amenities and our team's service reach. We aim to maintain high standards of hospitality and it's clear we missed the mark on this occasion. Your comments are valuable and will aid in our efforts to continually enhance our service. We hope you'll consider giving us another chance to prove our commitment to your comfort.Mauricio Patino, General Manager

10/10 Excellent

Meaghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, and welcoming
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Meaghan, thank you for taking the time to share your positive experience. We're thrilled to know that INNSIDE New York NoMad lived up to your expectations in terms of cleanliness, contemporary style, and an inviting atmosphere. We truly appreciate your wonderful feedback and look forward to welcoming you back in the future.Mauricio Patino, General Manager

10/10 Excellent

Kim A

Stayed 2 nights in Mar 2024
Response from Customer Service on 20 Apr 2024
Kim, thank you for your stellar rating of the INNSIDE New York NoMad. We're delighted to hear that your stay was enjoyable and look forward to welcoming you back in the future.Mauricio Patino, General Manager

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Apr 2024
Michaela, we're delighted to see your perfect rating for INNSIDE New York NoMad. Thank you for choosing us and sharing your experience. We hope to welcome you back for another memorable visit soon.Mauricio Patino, General Manager

10/10 Excellent

EUN AH

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Thanks for the outstanding rating, EunAh!We're delighted your time at INNSIDE New York NoMad was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.Mauricio Patino, General Manager

8/10 Good

Shelley L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathrooms are too small. Shower door will not stay closed. Need more areas with mirrors for females to apply makeup.
Stayed 4 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Shelley, thank you for sharing this feedback. It's regrettable to hear your encounter with certain aspects of the bathroom, and we do understand the importance of mirrors for personal grooming. Your suggestions are helpful, and we will certainly consider your comments as we continually strive to enhance our guest experience at INNSIDE New York NoMad. We hope to welcome you back soon.Mauricio Patino, General Manager

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrival was dealt with politely & promptly. Room was quite clinical, modern, sleek … and that was we expected. Room was very clean and was serviced every day - there wasn’t loads of clothes storage, but sufficient for our 4 nights. There was a section to store an open case and all that you needed. Housekeeping staff were friendly and did a great job for our room. The umbrella in the room was very helpful - with tear off bags in the foyer to take out and use when retreating indoors out of the rain, to cover the wet brolly while in and out of shops, restaurants. The staff in Wilson hotel eatery were very obliging - very friendly and made us feel at home. Rachel was very helpful, taking time for answering some questions we posed about using the subway and at our request she also confirmed how to deal with receipts and actioning tips appropriately. She was such a big help and understood some questions that some staff struggled with at reception (some have English as their 2nd language and it was maybe difficult for them to grasp our accent). PLEASE NOTE: The hotel has pics of a beautiful lower dining area and an area at the back of the hotel covered in bright decorative umbrellas - these were not open during our stay. We ate in more relaxed surroundings at the front of the hotel - we were happy with this and the food was all delicious. Highly recommend the French toast. Tiffany arranged a smart taxi for us to JFK. A very good stay thank you.
Stayed 4 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Julie, it's always a pleasure to hear of guests enjoying their stay at INNSIDE New York NoMad. The hotel was thrilled to provide you with a sleek, modern room that was diligently maintained by the housekeeping team. We're also delighted to hear the in-room umbrella came in handy for those rainy days, and that Rachel at Wilson's was able to provide helpful advice and support. Your mention of the closed areas of the hotel has been noted. We apologize for any confusion caused and appreciate your understanding on the matter. Our team also loved that you found comfort in the alternative spaces and enjoyed your meals, especially the French toast! Thank you for your high recommendation. We are eagerly awaiting your next stay.Mauricio Patino, General Manager

6/10 Okay

Natalie

Stayed 3 nights in Mar 2024
Response from Customer Service on 15 Apr 2024
Dear Natalie,I hope this email finds you well.I wanted to take a moment to personally thank you for choosing to stay at INNSiDE NY and for taking the time to provide feedback on your recent experience with us. Your insights are invaluable to us as we continually strive to enhance the quality of our services and ensure that each guest enjoys a memorable stay.While we always aim to exceed our guests' expectations, I was disheartened to learn that your experience did not meet the standards we strive to uphold. Your feedback is incredibly important to us, and I would greatly appreciate the opportunity to further understand the specific details of your stay. Your input will help us identify areas for improvement and take corrective measures to prevent similar occurrences in the future.Please feel free to share any details or concerns you may have regarding your stay. Whether it's related to our accommodations, amenities, or services, rest assured that your feedback will be thoroughly reviewed by our team, and we will take the necessary steps to address any shortcomings.In addition, I encourage you to reach out to our Guest Experience Manager, Isaac Zarama, who is dedicated to ensuring that every guest has a seamless and enjoyable stay at INNSiDE NY. Our Guest Experience Manager will be more than happy to assist you with any further inquiries or feedback you may have.Once again, I apologize for any inconvenience or dissatisfaction you may have experienced during your time with us. We genuinely value your feedback and hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience you deserve.Thank you for your attention to this matter, and I look forward to hearing from you soon.

10/10 Excellent

Carlos E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the hotel and the service are excellent I definitely will return in my next trip to New York
Stayed 3 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Carlos, it's wonderful to hear you enjoyed your stay at the INNSIDE New York NoMad and found our services to be excellent. Our team members will be delighted with your feedback. We can't wait to welcome you back on your next trip to New York. Safe travels until then.Mauricio Patino, General Manager

10/10 Excellent

Heather Vanden, Brooklyn Park

Stayed 5 nights in Mar 2024
Response from Customer Service on 14 Apr 2024
Thank you for the excellent rating, Heather!Our goal is to go above and beyond to ensure our guests have a memorable experience at INNSIDE New York NoMad! We look forward to hosting you again soon.Mauricio Patino, General Manager

8/10 Good

JENNIFER, brooklyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean hotel. The maintenance staff was great. Excellent area in NYC close to all. The check in was a little wonky as we didn’t get our room until 5pm. Other than that, it was a great stay!
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Mar 2024
Jennifer, it's pleasing to hear you enjoyed your stay at the INNSIDE New York NoMad. We're delighted you appreciated our well-kept environment and accessible location. It's also great to know that our maintenance team members were appreciated for their effort. Regarding the slight delay in check-in, we aim to make all our guest experiences seamless and we take your feedback seriously. We're thrilled your overall experience was enjoyable. Looking forward to welcoming you back on your future trips to New York.Mauricio Patino, General Manager

10/10 Excellent

emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really friendly and helpful. Bartender was great and made awesome cocktails!
Stayed 3 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Emily, thank you for your wonderful feedback. It's heartening to hear that you found our team members at INNSIDE New York NoMad to be friendly and helpful. We're also glad to know that our bartender impressed you with their mixology skills. We hope your next visit is just around the corner.Mauricio Patino, General Manager

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very quiet on the 14th floor. My only complaint is no mirror in the room. Only mirror was in the bathroom. I had to blow dry my hair whilst looking into a small vanity mirror propped up. I need a mirror to fix my hair in the morning, so do most ladies I imagine.
Stayed 5 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Caroline, we're delighted to know that you appreciated the prime location and tranquillity at INNSIDE New York NoMad. We're sorry you found some inconveniences with the mirror arrangement, and we appreciate your valuable feedback. We'll certainly consider this to ensure a more comfortable stay for our guests. We hope to have you back with us soon and promise a more convenient experience.Mauricio Patino, General Manager

10/10 Excellent

Tom

Stayed 4 nights in Mar 2024
Response from Customer Service on 7 Apr 2024
Tom, it's wonderful to hear that you had a fantastic experience at INNSIDE New York NoMad. Our team members work hard to provide the best service, so your high rating is deeply appreciated. We look forward to hosting you again in the future!Mauricio Patino, General Manager

10/10 Excellent

Romeris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel! They offered unlimited beverages such a juices and water. Very closed to The Empire state and Time Square. The staff were very friendly and their restaurant offered delicious and healthy food options. Will be back again
Stayed 3 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Romeris, it is a delight to hear that you enjoyed your stay at INNSIDE New York NoMad. We pride ourselves on our central location and bountiful amenities. We're glad to know our team members' warmth and the enticing food options in our restaurant added to your experience. We're definitely eager to welcome you back for another enjoyable stay. Safe travels!Mauricio Patino, General Manager

10/10 Excellent

Dan

Stayed 1 night in Mar 2024
Response from Customer Service on 5 Apr 2024
Dan, thank you for choosing INNSIDE New York NoMad. It's wonderful to hear that you had such a positive experience. Your feedback is much appreciated, and we hope to host your stay again in the future.Mauricio Patino, General Manager

8/10 Good

Pascali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bon hôtel
Stayed 6 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Pascali, merci pour ton commentaire. Nous sommes heureux d'apprendre que vous avez vécu une expérience agréable chez INNSIDE New York NoMad. Nous nous efforçons de fournir un service et un hébergement de premier ordre et sommes impatients de vous accueillir à nouveau dans un avenir proche.Mauricio Patino, General Manager

8/10 Good

Riley J

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Customer Service on 7 Mar 2024
Riley, thank you for choosing INNSIDE New York NoMad. We're glad to see your stay was enjoyable overall. We hope to welcome you back soon.Mauricio Patino, General Manager

8/10 Good

stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities
We had the balcony room. The size was wonderful and the balcony was spacious. Better than any other hotel balconies. Our shower didn’t get hot and the shower head was a leaking but overall great hotel. Clean, extremely friendly and prompt.
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
Stephanie, thank you for sharing your experience at INNSIDE New York NoMad. We're overjoyed that you appreciated the generous size of our balcony rooms, favorably comparing them to other establishments. We apologize for the inconvenience you faced with the bathroom facilities. Rest assured, it is always our priority to deliver a seamless stay. Your praise for our cleanliness and our prompt, extremely amicable team members is greatly appreciated. We look forward to your next visit.Mauricio Patino, General Manager

10/10 Excellent

Bartolome

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, I brought my dog and they provided dog and food bowls for him. Everyone was very nice and professional.
Stayed 2 nights in Mar 2024
Response from Customer Service on 5 Mar 2024
Bartolome, it's wonderful to know that you had a great experience at INNSIDE New York NoMad. We're delighted that your furry companion was well-accommodated, too. Thank you for mentioning the professionalism and kindness of our team members. Looking forward to your next stay with us, perhaps with your dog again.Mauricio Patino, General Manager

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this cute boutique hotel that won’t break the bank! Great location! Staff at front desk was amazing!
Stayed 1 night in Feb 2024
Response from Customer Service on 3 Mar 2024
Anne, thank you for your glowing review! We're thrilled to hear that you found INNSIDE New York NoMad both affordable and well-situated. It's equally pleasing to know our front desk team members made a positive impact on your stay. We look forward to welcoming you back in the future!Mauricio Patino, General Manager

8/10 Good

Charlette

Stayed 1 night in Feb 2024
Response from Customer Service on 22 Mar 2024
Charlette, it's great to hear that you had a positive experience at INNSIDE New York NoMad. We appreciate your rating and we hope it's the first of many visits. Thank you for choosing us and we look forward to your return.Mauricio Patino, General Manager

10/10 Excellent

Grecia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful in anything that was needed at all times. We got there a little before our check-in time and a room was not available yet and they let us leave our luggage at the hotel, so we could get ahead on exploring the city.
Response from Customer Service on 2 Mar 2024
Grecia, thank you for sharing your experience at INNSIDE New York NoMad. We're thrilled to hear our team members were able to assist and make your stay easier from the moment you arrived. Being able to explore the city luggage-free certainly adds to the enjoyment. Thank you once again for your warm words, we look forward to welcoming you back.Mauricio Patino, General Manager

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 2 Mar 2024
Claudia, thank you for choosing to stay at INNSIDE New York NoMad and for your fantastic rating. We're delighted to know you enjoyed your stay and we hope to welcome you back in the near future!Mauricio Patino, General Manager

10/10 Excellent

Thomas

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Thomas, we're delighted to know you had a wonderful experience at INNSIDE New York NoMad. We sincerely hope to have the privilege of hosting you again in the future. It will be an absolute joy for our team members to serve you.Mauricio Patino, General Manager