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Reviews of Hyatt Union Square New York

4 out of 5
Hyatt Union Square New York
134 Fourth Avenue, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 600 out of 1000 reviews" "
Rating 8 - Good. 275 out of 1000 reviews" "
Rating 6 - Okay. 63 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Tricia

Travelled with family
Great location. Room dirty, and outside terrace under construction. Asked for another water box and they said i had to pay for it.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 13 Apr 2024
Dear Tricia, Thank you for your feedback and for being our guest. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Hotel Management

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for our visit. It’s away from the very busy time square and within easy walk to Noho and SoHo which has lots of great shopping and restaurants. The room was on the smallish side, but par for NYC. The hotel was nice, clean, and the staff very helpful and friendly.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 6 Apr 2024
Dear Antonio, We want to thank you for choosing to stay with us at the Hyatt Union Square New York, and we agree our location does not get any better with the excellent shopping and dining right outside our doors. A clean and welcoming environment is essential for a great guest experience. We're thrilled that our efforts were noticed during your stay, as our team is dedicated to maintaining high standards. Your feedback is a beautiful validation of their hard work and dedication. Thank you again for your kind comments. We look forward to welcoming you back with us.Hotel Management

10/10 Excellent

Monica

Stayed 3 nights in Mar 2024
Response from Hotel Management on 23 Apr 2024
Dear Monica, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Hyatt Union Square New York. We look forward to your return and wish you all the best with your future travels.Hotel Management

10/10 Excellent

Stacey, Beacon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Modern rooms were very spacious for NYC. Would stay here again.
Stayed 1 night in Mar 2024
Response from Hotel Management on 2 Apr 2024
Dear Stacey, We are delighted to hear how pleased you were with our location. Your satisfaction is essential to us, so we are delighted to hear you enjoyed the comfort of your room. Thank you for sharing that you will be returning in the future. We will be pleased to host you again at the Hyatt Union Square New York.Hotel Management

8/10 Good

Christine

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Management on 30 Mar 2024
Dear Christine, We are happy you chose the Hyatt Union Square New York for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Hotel Management

10/10 Excellent

Jesus

Stayed 1 night in Mar 2024
Response from Hotel Management on 26 Mar 2024
Dear Jesus, Thank you for your kind rating! We are glad you had such a positive experience during your time at Hyatt Union Square, New York. We are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Hotel Management

10/10 Excellent

Tracie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy, staff was extremely friendly & professional, parking is easy to find, easy to get around the city
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Dear Tracie, We are delighted you had a seamless check-in experience at Hyatt Union Square, New York! Our friendly and professional staff strives to make every guest feel welcome. We are glad you found parking convenient and that our location made exploring the city easy. Thank you for your positive feedback, and we hope to welcome you back soon!Hotel Management

10/10 Excellent

Dalton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to some NYU buidings, which can be very convenient for some.
Stayed 1 night in Feb 2024
Response from Hotel Management on 16 Mar 2024
Dear Dalton, Thank you for your generous review of Hyatt Union Square New York. We get great feedback on our location, and we are happy this made your stay even more enjoyable. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Hotel Management

10/10 Excellent

JoBeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this property. Our room was comfortable and attractive, we liked the “Distillery Bar,” the gym, which offered plenty of good options, the complimentary sparkling wine each day, and particularly the staff. Donny is a very very strong asset to the property and I hope the managers realize how “at home” he makes each and every guest.
Stayed 3 nights in Feb 2024
Response from Hotel Management on 9 Mar 2024
Dear JoBeth, It is a pleasure to know that we exceeded your expectations; our amenities, service, and convenience make us a great place to call home when visiting New York! Thank you for choosing Hyatt Union Square New York and posting such a generous review of our hotel and staff. We enjoyed having you as our guest, and we hope to see you again on your next visit. Hotel Management

8/10 Good

Leonard, Wellesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 9 Mar 2024
Dear Leonard, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyatt Union Square New York. We look forward to your return and wish you all the best with your future travels.Hotel Management

10/10 Excellent

Ann Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management on 5 Mar 2024
Dear Ann Marie, We are thrilled you had an excellent stay at Hyatt Union Square New York, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Hotel Management

10/10 Excellent

Hassan

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on 29 Feb 2024
Dear Hassan, Thank you for the beautiful rating for Hyatt Union Square New York! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Hotel Management

8/10 Good

conor

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Response from Hotel Management on 22 Feb 2024
Dear conor, We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all our exciting city offers! Thank you for choosing Hyatt Union Square New York and sharing your lovely feedback. We hope to welcome you back soon.Hotel Management

10/10 Excellent

Wade

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully friendly and helpful staff! Great location and very nice rooms!
Stayed 2 nights in Feb 2024
Response from Hotel Management on 19 Feb 2024
Dear Wade, Thank you for being our guest at Hyatt Union Square, New York. We are glad our location was convenient for everything you wanted to do on this visit. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with your room. It is lovely to know that your interactions with our staff have been exceptional. We will certainly share your words of appreciation with them. We appreciate your feedback and look forward to your next visit!Hotel Management

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities
Every thing was gre at t
Stayed 1 night in Feb 2024
Response from Hotel Management on 18 Feb 2024
Dear Maria, Thank you for choosing Hyatt Union Square, New York. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We appreciate you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Hotel Management

10/10 Excellent

Maria

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Feb 2024
Response from Hotel Management on 16 Feb 2024
Dear Maria, Thank you for the generous review of Hyatt Union Square, New York. Your review is a pleasure to read, and we are delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a well-done job. We hope to welcome you back soon for another enjoyable stay.Hotel Management

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was in a great location. The rooms have hardwood floors that I thought I’d like but since it is winter and cold the floors were cold so that wasn’t optimal. Additionally, they need better pillows, bedding, and blankets. Their bedding was that of a low end motel. Other than that, the bar and restaurant were fantastic and is really quite and great location
Stayed 4 nights in Jan 2024
Response from Hotel Management on 7 Feb 2024
Dear Eric, We appreciate the time you've taken to share your comments with other travelers regarding your stay at Hyatt Union Square, New York. We are glad you enjoyed your visit and had a delightful experience at our hotel. It was a pleasure to read that you enjoyed our bar, restaurant, and excellent location. However, we apologize for not meeting your expectations with the comforts of the bed and appreciate you bringing these to our attention. We will address this with our respective teams for further improvements. We hope this did not overshadow your overall stay and that the rest of your visit was great. We look forward to seeing you again.Hotel Management

10/10 Excellent

Peter, Fort Worth

Travelled with family
Liked: Amenities
Great room and hotel, excellent service.
Stayed 3 nights in Jan 2024
Response from Hotel Management on 30 Jan 2024
Dear Peter, It is a pleasure to read your fantastic review of the Hyatt Union Square New York. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We hope to be your hotel of choice whenever you visit New York.Hotel Management

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on 23 Jan 2024
Dear Nicole, On behalf of our Hyatt Union Square, New York team, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and hope to continue being your hotel of choice whenever you return to New York.Hotel Management

10/10 Excellent

Dov

Stayed 1 night in Jan 2024
Response from Hotel Management on 24 Jan 2024
Dear Dov, We are delighted you enjoyed your stay at Hyatt Union Square New York. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to New York.Hotel Management

10/10 Excellent

Annmarie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely responsive and attentive to our needs !
Stayed 1 night in Dec 2023
Response from Hotel Management on 14 Jan 2024
Dear Annmarie, We're thrilled to hear that our attentive and responsive staff marked your experience at Hyatt Union Square New York! Providing exceptional service is our priority, and we're delighted that our team could enhance your stay. We look forward to welcoming you back for more memorable moments.Hotel Management

10/10 Excellent

Dakin

Stayed 2 nights in Jan 2024
Response from Hotel Management on 9 Jan 2024
Dear Dakin, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Hyatt Union Square New York. We'd love to host you again someday for yet another unforgettable visit.Hotel Management

8/10 Good

Min Kyoung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Management on 9 Jan 2024
Dear Min Kyoung, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Hyatt Union Square New York soon!Hotel Management

10/10 Excellent

Christine

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Hotel Management on 9 Jan 2024
Dear Christine, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Hyatt Union Square New York and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Hotel Management

10/10 Excellent

PETER J

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on 8 Jan 2024
Dear PETER J, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Hyatt Union Square, New York, and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Hotel Management

10/10 Excellent

Athena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on 3 Jan 2024
Dear Athena, Thanks for the outstanding rating! We are delighted your time at Hyatt Union Square New York was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Hotel Management

10/10 Excellent

Nicholas

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on 31 Jan 2024
Dear Nicholas, Please accept our gratitude for taking the time to review your stay at Hyatt Union Square New York. We are thrilled you had an excellent stay at the property, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Hotel Management

10/10 Excellent

Marjorie

Liked: Cleanliness, amenities
Friendly service
Stayed 2 nights in Dec 2023
Response from Hotel Management on 3 Jan 2024
Dear Marjorie, Thank you for choosing Hyatt Union Square New York! We're delighted you experienced friendly service during your stay. Our team takes pride in creating a welcoming atmosphere for our guests. Your positive feedback is much appreciated, and we hope to welcome you back for another enjoyable visit.Hotel Management

8/10 Good

Dayanna

Stayed 2 nights in Dec 2023
Response from Hotel Management on 3 Jan 2024
Dear Dayanna, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at Hyatt Union Square New York and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Hotel Management on 1 Jan 2024
Dear Anonymous, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Hyatt Union Square New York. We look forward to welcoming you back on your next visit!Hotel Management

10/10 Excellent

Verified traveller

Travelled with group
Stayed 2 nights in Dec 2023
Response from Hotel Management on 29 Dec 2023
Dear Guest, Thank you for staying at Hyatt Union Square New York, and for your excellent rating! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Hotel Management

10/10 Excellent

Karen

Stayed 1 night in Dec 2023
Response from Hotel Management on 14 Jan 2024
Dear Karen, Thank you for reviewing your stay at Hyatt Union Square New York. We appreciate your feedback and are delighted that your stay with us was great. We look forward to welcoming you back soon! Hotel Management

10/10 Excellent

Kiwamu

Stayed 1 night in Dec 2023
Response from Hotel Management on 23 Dec 2023
Dear Kiwamu, We are thrilled you had an excellent stay at Hyatt Union Square New York, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Hotel Management

8/10 Good

hillik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on 22 Dec 2023
Dear hillik, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Hyatt Union Square New York soon!Hotel Management

6/10 Okay

Richard

Disliked: Staff & service, property conditions & facilities
Lobby was loud, cold and drab looking.
Stayed 1 night in Dec 2023
Response from Hotel Management on 21 Dec 2023
Dear Richard, We appreciate your feedback regarding the lobby atmosphere. Our aim is to create a vibrant and comfortable environment for all guests. We apologize if your experience fell short of expectations. Your input is valuable, and we'll use it to enhance our offerings. Thank you for choosing us, and we hope to welcome you back for a more enjoyable stay.Hotel Management

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best customer service!!!!!
Stayed 3 nights in Dec 2023
Response from Hotel Management on 20 Dec 2023
Dear Mario, Thank you for your kind words! We're thrilled to hear you experienced the best customer service at Hyatt Union Square New York. Providing exceptional service is our priority, and we're delighted to have met your expectations. We appreciate your feedback and hope to welcome you back for another outstanding stay.Hotel Management

10/10 Excellent

George

Stayed 1 night in Dec 2023
Response from Hotel Management on 21 Dec 2023
Dear George, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hyatt Union Square New York. We hope to have the pleasure of doing so again on your next visit to the area.Hotel Management

8/10 Good

Gordon

Stayed 2 nights in Dec 2023
Response from Hotel Management on 8 Jan 2024
Dear Gordon, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hyatt Union Square, New York; we hope to see you again soon. Hotel Management

10/10 Excellent

Glenn

Stayed 1 night in Nov 2023
Response from Hotel Management on 19 Dec 2023
Dear Glenn, Thanks for the outstanding rating! We are delighted your time at Hyatt Union Square New York was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Hotel Management

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a great location, the rooms were in excellent condition, the front desk/ concierge staff were excellent as well. For what it was, the price was good as well.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 28 Nov 2023
Dear Peter, Thank you for the great review! It is wonderful you enjoyed your time at Hyatt Union Square New York, so much and that we were able to exceed your expectations all for a great price. We strive for excellence, so we are thrilled you appreciated not only our clean accommodation and hospitality but also our prime location! Your praise lets us know we're doing our job; we are delighted you included us in your travel plans and hope you will be back to see us again soon.Hotel Management

8/10 Good

F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Hotel Management on 18 Dec 2023
Dear F, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hyatt Union Square New York. We hope to have the pleasure of doing so again on your next visit to the area.Hotel Management

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Near everything. Staff super friendly.
Stayed 3 nights in Nov 2023
Response from Hotel Management on 28 Nov 2023
Dear Peter, Thank you for confirming how convenient our location is; we couldn't agree more! We appreciate all of your compliments and will be sure to share them with our team. We look forward to your next stay at Hyatt Union Square New York.Hotel Management

10/10 Excellent

Lauren, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Front Office Team on 27 Nov 2023
We are hoping to welcome you back soon!

10/10 Excellent

Jonathan, Irvine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Hotel Management on 21 Nov 2023
Dear Jonathan, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Hyatt Union Square New York, soon!Hotel Management

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Hotel Management on 15 Nov 2023
Dear Bryan, Thank you for choosing Hyatt Union Square New York. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Hotel Management

8/10 Good

SUSAN

Stayed 1 night in Nov 2023
Response from Hotel Management on 13 Nov 2023
Dear SUSAN, We appreciate you taking the time to leave your kind rating for Hyatt Union Square, New York. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Hotel Management

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, very clean and great location.
Stayed 4 nights in Nov 2023
Response from Hotel Management on 8 Nov 2023
Dear Emily, Thank you for selecting Hyatt Union Square New York and for your excellent rating. We are thrilled to learn that you loved our well-kept property along with the terrific location and courteous associates. It was a pleasure accommodating you and we all look forward to your return visit!Hotel Management

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Alarm went off for an hour from 10-11pm. The desk was not helpful about why this was happening and my room literally had no phone in it to ask about it.
Stayed 1 night in Nov 2023
Response from Hotel Management on 9 Nov 2023
Dear Guest, Thank you for the review and for choosing our hotel. We apologize for the inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration. We apologize if our team was not responsive to your needs. We strive to provide an outstanding experience to all our guests, and we are very disappointed for not meeting these expectations. We appreciate the valuable feedback and hope you will give us a second chance to make a better impression.Hotel Management

8/10 Good

Tonia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
The staff especially in the lobby were always pleasant, friendly and helpful. They seemed to genuinely enjoy interacting with one another and the hotel guest. They asked if they could be helpful if you seemed unsure about something
Stayed 3 nights in Oct 2023
Response from Hotel Management on 5 Nov 2023
Dear Tonia, Thank you for the fantastic review and for taking the time to recognize our dedication to exceptional hospitality. We are delighted the service we provided far exceeded your expectations, and we appreciate you sharing this experience with other travelers. We hope to welcome you back soon for another outstanding stay at Hyatt Union Square New York.Hotel Management

10/10 Excellent

Branko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Management on 24 Oct 2023
Dear Branko, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyatt Union Square New York. We look forward to your return and wish you all the best with your future travels. Hotel Management