Ratings based on 3,179 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from B

Posted 26-Jul-2016
The room was very clean. Hotel staff were very nice. The view of Times Square from the room was fantastic.
4out of 5
by A verified traveller

Airconditioner

Posted 19-Jul-2016
During our hottest weather in New York City, my room air conditioner was not working, getting the temperature up to 77°. In the middle of the night I went down to the desk to alert them to the problem and was told someone would be up. No one came so I turned the air conditioner off and just slept with the room temperature air. The next morning it was getting too hot and I again went down to the desk to say something but nothing was done. Then I called guest services and they sent someone up. It was a faulty/dirty filter, and the technician was wonderful in getting the air conditioner to start again. It stayed nice and cool for the remaining four hours of my stay. Otherwise this was an absolutely wonderful hotel. Of course, when I told the desk at check out the problem, they did not offer to reduce my rate but told me I should call management. So in these terms, it was overpriced for the room. Had the air-conditioner worked the price would have been fine.
4out of 5
by A verified traveller

Já foram mais atenciosos

Posted 17-Jul-2016
Pros: Limpeza e localização
Cons: Atenção dos funcionários do front desk
Location: Excelente localização, na esquina com a Broadway
Um bom hotel é aquele que tem equilíbrio. Tenha boas instalações, boa localização, limpeza e bom atendimento. Entre todas essas características, para mim um hotel se sobressai quando sua equipe é atenciosa. E essa é a parte mais fácil de ser modificada. Foi minha terceira vez no hotel e o que fez voltar foi exatamente a gentileza. Achei que teria a mesma experiência quando fomos atendidos pelo Cliford e Marem , EXCELENTES .Mas infelizmente os demais atendentes da recepção eram demasiadamente secos, à beira da falta de educação. Mau educados os suficiente para que eu dedicasse meu tempo para registrar. Se ficaria lá novamente? Não sei. Se indicaria? Acho que sim. Existem outras boas coisas no hotel, localização, limpeza, estrutura.
4out of 5
by A verified traveller

Great hotel

Posted 15-Jul-2016
Excellent hotel, outstanding staff who are very accommodating and flexible. Hotel is in excellent location within walking distance to all major areas. Cleanliness was second to none, the only thing I could note is the beds and pillows are not as comfortable as some of the other big name hotels. Other than that great hotel.
5out of 5
by A verified traveller from Miami, Florida

Best Location To Get The Times Square Experience

Posted 13-Jul-2016
Pros: The convenience and close proximity to everything in the city.The hotel staff was very patient and understanding.Shout out to MAREN at the front desk.
Location: TIMES SQUARE!!!! Need i say more?
We booked our room one day before arriving to New York via Miami. We were greeted at the hotel by the doorman who was very polite and courteous. After the formalities at the front desk we went up to our room on the 21st floor which was both very spacious and clean. The view from the window wasn't spectacular, but then again you're in the middle of times square surrounded by buildings. The king sized bed and 4 pillows were very comfortable and the bathroom was immaculate. Upon returning to our room after a night on the town, my wife felt as though the sheets smelled funny and weren't to the liking of her highness, so i went downstairs to inform the front desk. The issue was addressed in a quick and prompt manner in no time. The staff at the hotel was very pleasant and gave great information/suggestions for us to maximize our short stay in the city. Once you step outside of the hotel and make a right, you are literally half of a block from the middle of Times Square. For the price of the room, the service, and the amazing location; its IDEAL. Traveling via Taxi or Uber can be a little challenging because of the traffic in front of the hotel, but its NEW YORK CITY, take a walk a few blocks up and you can grab your taxi from there. If you are subway savy traveling will be even easier. I would not only recommend this hotel to others, but i will definitely book with them. Thanks Hyatt
4out of 5
by A verified traveller

Convenient location

Posted 06-Jul-2016
We had an incident when my son was the only person stopped by security. They asked to see his key but the people in front wasn't. They claim they request that from all guest after 4. I was never asked to see my key. Ever!!!!!
4out of 5
by A verified traveller

Top Hotel

Posted 04-Jul-2016
Super Hotel direkt im Geschehen!!! Der Service ist hervorragend und die Zimmer geräumig und sehr sauber!! Immer wieder gerne
4out of 5
by A verified traveller from singapore

Great location, clean and big room.

Posted 25-Jun-2016
Pros: Clean, neat, great location
Location: Times Square. Empire State Building. Macy's about 15 mins. Disney store, fifth avenue shopping
Hotel is located near Times Square, 2 min walk and you will be in the centre of activities. Stayed in a Low floor room and little view. Higher floor rooms should have some great view as the hotel has a roof TOP bar. Room is big (considering other USA hotels). Traffic in front of hotel is always jam.. Which makes travel to and from hotel by cab challenging and expensive.
5out of 5
by A verified traveller from israel

Just fantastic highly recommanded.

Posted 17-May-2016
Pros: Clean,comfortable , friendly staff, coffee maker in the room and more.
Cons: Nothing was just perfect.
Location: Great location, everything you need around the hotel.
Amazing, will go back defenetly.the room is big, clean with coffe maker, fridg, hair dryer.fantastic staff.
4out of 5
by A verified traveller

Great location

Posted 16-May-2016
Nice, clean hotel. Our room(deluxe queen) was plenty big for 4 people. Great location. Nice rooftop bar, awesome girls trip!