Ratings based on 2,238 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Very central & convenient location

Posted 27-Aug-2015
Pros: Location , style, clean room , pleasant staff
Location: As above - absolutely in the heart of the city - best location
Excellent stay and would definitely return to this hotel. The 54 bar has a stunning view of Manhattan , the rooms are modern , stylish and of a high standard of cleanliness
5 out of 5
Recommended
for Everyone
by A verified traveller from Oregon

Nice hotel close to Times Square.

Posted 25-Aug-2015
Pros: The hotel is perfectly located near Times Square but set back enough to be peaceful at night. Nice cafe on the lobby level offering outdoor seating.
Cons: Wish that the hotel had more of a lobby. There really isn't much seating unless you go into the cafe.
Location: Great Times Square location in NYC. Endless access to restaurants, plays, shopping, and transportation.
We enjoyed our spacious room (deluxe). It was very modern and clean. Great that the room included a small fridge and free wi-fi!
4 out of 5
Recommended
for Everyone
by A verified traveller

Need better pillows

Posted 25-Aug-2015
The hotel and facilities were great. But my boyfriend and myself did not find the pillows too comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveller from Williamson, NY

Great hotel, close to everything!!!

Posted 24-Aug-2015
We loved this hotel. Walking distance to Broadway shows, Right on Times Square, and an awesome rooftop bar.
4 out of 5
Recommended
for Everyone
by A verified traveller from Long Island, New York

Great location

Posted 24-Aug-2015
Pros: The view, location, friendly male staff made us feel welcome and safe.
Cons: WIFI was intermittent, carpet needed just a light cleaning
Location: Close to Broadway shows, Carmines Restaurant & Dallas BBQ's, Times Square excitement...
Recently stayed at Hyatt Times Square with teen daughters on the 32nd floor. We arrived around 2 pm and was able to check in early with ease. This was very accommodating as we had an early dinner reservation at 3:30 pm and wanted to freshen up from traveling. We requested a room with a view which was pretty nice. The room was clean although I feel the carpet needed freshening. There were no stains but it didn't have a fresh look/feel to it. All the male staff was extremely friendly as they greeted us each day as we entered and left the hotel. We felt safe as they always checked everyone to make sure they had their room key before they were allowed to access the elevators up to the rooms. The wait time for the elevators was under a minute each time and the elevators were very fast. The location was great, close to Broadway shows, restaurants and entertainment. The Wifi was intermittent. Not sure if I have been charged for it yet or will be charged at all but we weren't able to stay connected to it so we didn't use it after the first hour of trying. I still have a pending charge (hold) on my credit card and I'm watching to make sure that will drop off within a few days. I believe this hold is standard for most hotels. This was our first experience overnight in Times Square and I'm glad I chose the Hyatt. I would recommend this hotel. I would have given an excellent rating if it weren't for the WIFI issue and the carpet needing a light cleaning but no hotel is perfect.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Aug-2015
Gutes Hotel in Nähe des Time Square. Restaurants in der näheren Umgebung viel zu teuer und teilweise sehr schlecht.
5 out of 5
Recommended
for Everyone
by A verified traveller from NY

Times Square Hyatt

Posted 23-Aug-2015
Top of the line, quality hotel. Would absolutely recommend to any person looking for an upscale hotel in the Times Square area. The rooms and bathrooms are elegant and modern, the workers are friendly and accommodating, the location is prime, and the overall experience was flawless.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Aug-2015
Belle expérience et très bien situé. Très silencieux la nuit.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Aug-2015
Fantastic. Staff were great. We were upgraded for our anniversary.
4 out of 5
Recommended
for Families
by A verified traveller from Vancouver

Right smack in the middle of it all

Posted 22-Aug-2015
Pros: Rooms were very clean and staff were first class.
Location: Starbucks right across the street. Subways within 2 blocks. Hell's Kitchen a minute walk for the widest choice of foods and restaurants
Lots of options around the hotel for food, beverage, entertainment (Broadway shows). Staff were terrific and very helpful, every time. Close to subway making every trip simple and easy. I fully recommend this hotel