Ratings based on 3,631 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-May-2017
it was a good experience in general i really enjoyed staying in this hotel , location wise , stuff and life style
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-May-2017
the veiw was amazing.....near time square awesome location...... room was excellent
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel..pretty spacious

Posted 19-May-2017
Great hotel, just 0.1 miles from times square.the staff and the hotel was great!! The room is pretty spacious for times square and its clean.
5 out of 5
Recommended
for Families
by A verified traveller

Very nice hotel in great location.

Posted 19-May-2017
Pros: The location, design and condition of the hotel along with its helpful staff.
Cons: We thought drink prices on 54th floor rooftop lounge were high even for New York.
Check in was quick and easy. We were fortunate to be upgraded to a two room suite on a corner. The room was very comfortable with everything necessary for a good stay experience. Even though we were on the 41st floor, the elevators were readily available and quick. We highly recommend this hotel if you want to be in the Times Square/Rockefeller Center/Bryant Park area. Staff was very helpful and anticipated needs. Great stay!
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Higher floors quiet - close to times square

Posted 15-May-2017
Great hotel staff, clean and nice hotel, higher floors really quiet, fantastic rooftop bar with great bartenders (thanks Melissa!) and great ground floor restaurant with fantastic bar. Very nice gym. Close to everything.
5 out of 5
Recommended
for Everyone
by A verified traveller

Terrific stay in great hotel option

Posted 03-May-2017
I stay in NYC frequently on business. Most hotels I've encountered are old and, even if renovated, are frequently dated. Not Hyatt Centric! New, fresh, friendly staff. A great choice.
5 out of 5
Recommended
for Everyone
by A verified traveller from Manchester UK

The right choice.

Posted 30-Apr-2017
Pros: close to times square.
Cons: nothing
Location: near shops and some good bars and restaurants.
The right choice close to time square, shops and restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveller from Edmonton

Fantastic location. We were close to everything.

Posted 24-Apr-2017
Pros: Everything was great.
Cons: Nothing
Location: Close to all amenities.
We enjoyed our stay. This hotel is in the heart of Time Square.
5 out of 5
Recommended
for Everyone
by A verified traveller from las vegas

Nice hotel close to Time Square

Posted 25-Mar-2017
We had a great experience staying at the Hyatt. Food was great in the restaurant helpful staff. Would stay with them again.
5 out of 5
Recommended
for Everyone
by A verified traveller from australia

Great location!

Posted 22-Mar-2017
Great location to time square, room was clean and tastefully decorated. The staff were friendly and helpful The only negative was the pillows - the feather ones had clumps from being washed & the foam ones were the old fashion ones filled with foam pieces. If they changed the pillows the stay would have been 10/10! Will definitely recommend hotel to friends.