Reception
Check availability

Reviews of Hotel Vetiver

3.5 out of 5
Hotel Vetiver
29-11 39th Avenue, Long Island City, NY

Reviews

7.2

Good

Rating 10 - Excellent. 209 out of 999 reviews" "
Rating 8 - Good. 404 out of 999 reviews" "
Rating 6 - Okay. 225 out of 999 reviews" "
Rating 4 - Poor. 83 out of 999 reviews" "
Rating 2 - Terrible. 78 out of 999 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff were very kind and ready to help you if you need anything I would definitely recommend this hotel and will stay here again.
Stayed 1 night in Mar 2020

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The Website said Breakfast included. Thats a lie. Theres a Kitchen on floor CR, which means at one point it was up & running. Also there is No Bar/Restaurant at this place. They need to Update the Website. Besides that, everything else is Ok.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2020

10/10 Excellent

Talisha, New york

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing for the price! Only downside was the elevator did not work.
Stayed 1 night in Mar 2020

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awsome Boutique Hotel in LIC
I have had multiple stays in this hotel. I always book the 9th floor rooms with balcony. The view of queena is oleasant and room was ALWAYS CLEAN AND SANITIZED DURING THW CURRENT CORONAVIRUS OUTBREAK!! She this was pleasant to see. They have a very dark (not veru clean) area in the basement where the microwaves and ice machine are which i assume the staff uses but they allow guests to use as well. Otherwish other hotels are nearby and the holiday inn allows you to use their restaurant which i tried once and the food was expensive but very good. The hotel is literally less than a 3 minute walk to the 39th avenue subway station and in 2 stops u are in manhattan. I highly recommend this hotel for short or even long stays.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Convenient area and nice staff. The hotel is in bad shape and the elevator is seriously out of date. It feels unsafe just riding it on my own, much less with many people. Easy checkout. The pillows are SUPER small and the bed is extremely uncomfortable for some reason. The heater worked well, however it hadn’t been cleaned in a while and was filled with dust and I have allergies so I had to bundle up at night instead of turn it on. I’ve stayed at the Sheraton a few blocks away for about 10 dollars more, it was well worth the extra 10. I would not stay again at this site unfortunately.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
They don’t allow you to control the heat in your room. Stay somewhere else. Most of the staff is nice. However there is one girl that works at the front desk At night that’s extremely rude and not helpful. One of the maintenance guys was polite. It would be better if she was polite.
Stayed 2 nights in Feb 2020

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020

4/10 Poor

Lisa

Disliked: Cleanliness, property conditions & facilities
I have stayed here before but this time the room was dirty with ripped pillow cases, a bandaid on the light switch and what i assume was blood stains on the floor rug outside me door!
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Disliked: Amenities
The balcony with a city view was nice! Check in was ok but very strict on the no early check-in without paying an additional fee. For the price we paid we were happy.
Stayed 2 nights in Feb 2020

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As we arrived I thought it would be nice and it was for the rate we paid the first night I got bit by a bed bug the room had stands of hair all over the room on the towels in and on the bed random strands of hair I told the desk a out it and they said they will have someone clean the room while we were gone for the day and later when we returned MORE HAIR !
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

2/10 Terrible

Baano, Atlanta

Business traveller
Disliked: Cleanliness, staff & service
The bed was clean but the bathrooms and table is very dirty bath towels are not enough clean
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Terrible hotel. Not very accommodating. Don't stay here
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to manhattan, restaurants and much more definitely great location if u wanna be close to everything in NYC
Stayed 1 night in Jan 2020

10/10 Excellent

MikeB, NYC

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasantly surprised with several things during my recent five night stay. 1) staff was fantastic: genuinely kind and very helpful. Naz (works daytime) and Tony (works late night) were both stars. 2) Housekeeping staff is amazing. Place was immaculate and they were also very helpful when I needed a couple of things. 3) Neighborhood is very charming, in a funky off-beat way. Felt like the best part of the old East Village. Loved my room and love my time there. They provide a great room and staff and location. Does not have high grade amenities (exercise room, free breakfast, premium tv channels) but that's not what many of us are looking for. If you want a safe, clean space run by a hard working, sincere staff and to be in a true New York neighborhood full of families instead of hipsters, then this is your place. I have already recommended this hotel to many of my co-workers and neighbors.
Stayed 5 nights in Jan 2020

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020

4/10 Poor

T., Washington DC

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
First, the studio was not ready by the time we checked in. They gave another studio. It's very very small. Hardly have a space to walk. The worst part, they don't provide a remote control for AC/heater. So to adjust the temperature, had to call reception every time!! Finally, after multiple calls, they gave a remote control. Second, there is not a single closet. So literally, no space to keep your luggage. Third, there was just one plug point available to use, which was extreme! Fourth, there are no hangers, so had to call again. Fifth, the bathroom is designed very badly, so when you take a shower, water comes out on the entire bathroom floor, of course, no rugs! I understand that there are some ways for cost-cutting and increasing your profit margin, but to this level wasn't expected. Buying a plug or a set of hangers cost the same whether you are rich or poor.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

2/10 Terrible

Florida

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is not friendly. I walk in my room someone used the bathroom and fill with paper. I’m a visitor from another state try to ask the receptionist a question regarding the parking she do not know anything about the parking I came to find out there is meter in front of the hotel to buy a ticket to park my vehicle end up get a $115 ticket for not knowing. How come you work somewhere and you know anything surround the place you know at. The toilet was leaking water they put a cup to pick up the water. I ended up book another hotel room somewhere else which a lot better.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was good very nice environment the staff very helpful the room very nice the bed was amazing
Stayed 1 night in Jan 2020

2/10 Terrible

Rikiya

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
COOL!
It was a nice place, large room, balcony room was a bad idea during a winter stay because it was drafts. The place was cool literally and cool figuratively. I enjoyed my stay there.
Stayed 1 night in Jan 2020

6/10 Okay

Nicholas

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Eh
Went to room & it was as cold as a refrigerator. Called desk & they sent a guy up with a remote to turn on heat.He would not give me the remote(the only way to adjust the wall heating unit) but i insisted & he politely gave it to me.It took almst an hour to heat up the small room.The bathroom was cold also--so i ran hot shower to warm it up.No cup for wayer in room.Many hotels in this area--will leave this one off my list
Stayed 1 night in Jan 2020

4/10 Poor

Habib

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Did not allow visitors. Visitors have to pay extra
Stayed 1 night in Jan 2020

8/10 Good

J

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fairly priced, nice room, bed and bedding were clean, furniture was stained.
Stayed 1 night in Jan 2020

10/10 Excellent

Kaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Attractive, reasonably spacious, and chic decor, but HVAC was dated (apparently stuck on full heat despite 60 degree setting) and strong residue from acrid cleaning products. Would avoid if you have any sensitivities.
Stayed 2 nights in Dec 2019

8/10 Good

Ed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great price
This is a basic, clean room at a great price. We had a room on the first floor and it was a bit noisy because of the proximity to the front desk. There is a nearby brick oven pizza place called Beebe's that is excellent.
Stayed 1 night in Dec 2019

8/10 Good

Beth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Small but quaint
Friendly at check in. Green hotel Room was small but quaint Nice shower but low water pressure Lacking outlets for computr use or charging phone No.closet but hzd 4 coat hooks Desk room had a safe on it taking up half the desk Room was hot. Front desk sent someone with a remote to lower the temp. TV channel selection minimal Queen bed and modern looking night srand Balcony with 2 chairs and table. Nice view of Manhattan. Close to public transportation Parking is tight in area
Stayed 1 night in Nov 2019

6/10 Okay

Ribeiro, Chicago, IL

Disliked: Property conditions & facilities
There was a lot of damage to some of the furniture in the room, there were no pillow-size pillowcases, the bathroom rug was torn. The floor had a product that looked like glue, causing discomfort when walking around the room. On the website it said breakfast was included. They don't even serve breakfast. The hotel does not even have a map of the area to give to guests. The hotel said it would not provide the receipt of the stay and that Expedia would give it to me, I found that very strange. Anyway, it was not a pleasant experience. This is the second time I have problems with hotel reservations made through Expedia.
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

6/10 Okay

JT

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I checked in after working all day. I was only staying one night and I wanted to explore the neighborhood. The front desk clerk was a cute young Asian woman. And then she said there is a $100 room deposit to be held on my Visa card. I told her that was double what hotels usually charge - I should have known at that moment that something was amiss here. She condescendingly scolded me claiming that. $100 deposit was normal. But she was cute. I took my key card and went to my room. I spent a few minutes trying to open my room door without success. I again went back down to front desk and she reprogrammed the card key. She gave me the desk number in case the key still didn't work. I then went back upstairs and again couldn't open my room door. I called the front desk and she said housekeeping would come open the door for me, good thing I know enough Spanish to compliment the housekeeper. I showered and changed for dinner. I went back down to lobby and told cute Asian woman I still need a new room key. She was less cute now. She made a new key and I left for dinner. I returned to my room about 10pm and was looking forward to a good night's sleep. I should mention that this hotel markets itself as smoke-free, has no smoking sign everywhere. I guess it's partially true, because the smell of weed is everywhere once I get to my floor - I don't have to smoke - all I have to do is breathe in order to catch a buzz. I lie down to sleep, the bed is quite comfortable. I fall asleep.
Stayed 1 night in Nov 2019

8/10 Good

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid choice, no major problems.
Hotel Vetiver is a good hotel, for sure. It was clean, relatively nice, and comfortable. Staff were all nice on my interactions with 'em. Some of the aspects of the hotel are a tad lacking, IE: no coffee maker in my room, but that's pretty negligible considering there's coffee in the lobby. Be sure to stop in at the Cafe just down 39th St, it's delicious and a great experience!
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
no staff when I got in, no smiling, couldn't get any information when I asked. too noisy from the next door at the midnight. never back there again
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
The only really good thing about this hotel was that it is 2 block walk to subway station & the rate per night. Staff was disinterested, very little in area other than Dunkin. Beds ok , would not call this a "Boutique " hotel. - that to me implies better than average chain property-which it IS NOT.
Stayed 2 nights in Oct 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a night or two
The hotel was good for a night or two. The lobby was unorganized and not that clean. The room was a nice size but a little outdated. The location is in a heavy traffic area but close to the train.
Stayed 1 night in Oct 2019

4/10 Poor

AP, Houston

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
This was cheap & I understand why. The reviews were split, so I knew it wouldn't be the best hotel ever. Still, I was very disappointed. These are things that I wish had been clearer before I booked: This property looked horrible as we walked in, & it didn't get better. The elevator was broken between the ground floor & 1st floor, so we had to lug our 50+ pound suitcases up a stairway to get to use the elevator. The room was very sparse. Not even coffee in the room. There are no amenities to speak of. Motel 6 properties feel more luxurious. The bed wasn't particularly comfortable, but not terrible. The pillows are small, but not the worst pillows ever. Still, I would prefer standard pillow sizes. I was sharing a room with people who prefer the room very cold, so I froze since the comforter wasn't heavy enough to keep me warm. There is no room to store anything in the bathroom. There's a 4" wide shelf above the sink and a cabinet the same width above the toilet. If you have any toiletry bags, you will either use the back of the toilet or have to store the bag out of the room. The idea that the rooms have hard floors was great - much easier to keep clean. Sadly, it was not clean and our feet turned black while walking barefoot in the room. The shower was not "nice" looking but that could be forgiven if the water pressure were sufficient. Unfortunately, there was barely enough water pressure to get the shampoo and conditioner out of my hair. I will never stay here again.
Stayed 2 nights in Oct 2019

4/10 Poor

BillyP, Chicago

Business traveller
Disliked: Amenities, property conditions & facilities
Barely above a Hostel. They may have a few rooms that look like the picture but not the one I was given....and it was not a cheap option either. King bed which took up most of the room. Small TV. No closet, but a tony bar that had 3 hangers. No vanity of counter space for toiletries. No coffee in the room or breakfast/coffee provided by the hotel as part of their overly expensive rate. Paper thin walls that allowed you to hear people in the hall, in the rooms around you and even in the elevator.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are clean and comfortable. The little porches are unique.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Oct 2019