Ratings based on 4,435 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from SC

Middle of Manhattan

Posted 25-Aug-2016
Pros: Rooms are small. Well staffed
Cons: offer special deals on attractions to local events, Complimentary breakfast. Shuttle to and from airport. A pool
Location: Statue of Liberty, Time Square, Empire State Building
Close to all the attractions. Recommend using bus tour (Hop on Hop off).
4out of 5
by A verified traveller from New York

Extremely expensive for what they offer

Posted 23-Aug-2016
Though it's a nice hotel and very good location it does not worth the price they charge
5out of 5
by A verified traveller

Very nice hotel, walking distance to Broadway

Posted 23-Aug-2016
This is a very nice hotel in a very convenient location. Very friendly and attentive staff. It is a French hotel where most staff member speak French.
Comment from Hotel Management
23-Aug-2016 by Marie-Paule, Hotel Management
Dear Anonymous guest, Thank you very much for your comment on Expedia! I am very happy to know that you like our French Luxury Hotel in the heart of midtown! We hope to have the pleasure to welcome you again! Sincerely,
5out of 5
by A verified traveller from Crema

Tutto perfetto!

Posted 22-Aug-2016
Pros: posizione, personale, pulizia
Cons: per la mia esperienza nulla
Dopo 8 ore di volo, 2 ore per il controllo passaporti e un'ora per arrivare dal JFK arriviamo finalmente all'hotel. La Hall è molto curata e il concierge ci indica subito dopo poter fare il check-in: ci chiedono passaporto e una carta di credito. La carta serve per coprire una cauzione giornaliera che poi verrà restituita a fine vacanza. non possedendo una carta di credito proviamo con i bancomat non funzionano. Xavier, la persona che ci accoglie al check-in, è gentilissimo e trova una soluzione: pagare la prima notte in contanti e poi cercare di risolvere il problema l'indomani (useremo una carta prepagata) così da poter andare subito in camera visto il lungo viaggio. La camera è spaziosa e moderna, il bagno molto grande e tutto rivestito di marmo con vasca e doccia (bellissima): il tutto molto pulito!! Tutti i giorni la camera viene rifatta e ci vengono lasciate due bottigliette d'acqua in omaggio, cosa non da poco visto i prezzi di NY. Il personale è sempre gentile, sorridente e disponibile. Come posizione non c'è una metro vicinissima (forse è un bene visto il rumore, ma a 5/10 minuti di camino si possono raggiungere le metro di Times Square e Grand Central da cui partono numerose metro. La sera si può uscire tranquillamente a piedi e ci sono diversi posti per mangiare: molto positivo il vicino diner Red Flame anche per colazione (che nel mio caso non era compresa nella tariffa).
1out of 5
by A verified traveller

Unbelievably poor service

Posted 21-Aug-2016
Avoid this hotel - you are best off or booking here
4out of 5
by A verified traveller from Toronto, ON

Best location to all areas of Manhatten.

Posted 18-Aug-2016
Sofitel was recommended to me by a friend and, since then, we have stayed there four times. It is consistently a professional, polished and classy hotel. The staff are extremely friendly and helpful with any of your travel needs. It is so relaxing to sit in Gaby's bar and restaurant for drinks and snacks or a full meal. The location is perfect to access any area of Manhatten without being in the busy hustle of Time Square. You are within walking distance to the theatre, Central Park, shopping or Rockerfeller and steps away from the subways or cabs right outside the door. Love it here!!!
5out of 5
by A verified traveller from CA

great location,close enough to Times Square

Posted 16-Aug-2016
had a great time, Hotel Sofitel was perfect, friendly and helpful. great location to Times Square, close enough yet not in the middle of all the crowds. 911 memorial is a must, plan on staying no less than 3-4 hours. Loved Central Park. Only fown to trip, extremely hot and muggy, add that with crowds😁😁 would go back in spring or fall
Comment from Hotel Management
23-Aug-2016 by Marie-Paule, Hotel Management
Dear Frances, Thank you for taking the time to share your review with us! I am sincerely happy to know that you enjoyed the great location of the hotel and the you enjoyed your stay. We are looking forward to welcoming you back in fall or Spring! Have a wonderful summer!
4out of 5
by A verified traveller from Richmond Hill

Very nice, clean but NY-expensive

Posted 16-Aug-2016
The hotel has a luxurious feel about the lobby. It's bright and with lots of flowers. The whole building feels recently renovated or newish. The rooms are comfortable and clean. One concierge was excellent. The other gave us slightly bad directions. Staff overall were friendly. Food and drinks were outrageously expensive. We found a fabulous breakfast/lunch place called Delicacy just a block away between 5th and Madison on 4th with hot, cold, healthy and smoothies to order. Next to it were two bakeries. Parking was typically NY expensive. Public parking down the street was 2/3 the price. I'd certainly recommend the place.
Comment from Hotel Management
23-Aug-2016 by Marie-Paule, Hotel Management
Bonjour Lynn, Thank you very much for your comment on Expedia. I am very happy to know that you enjoyed the decoration in the lobby with the fresh flowers! I will make sure to share this comment with our housekeeping team. Sincerely,
4out of 5
by A verified traveller from G

In midtown, close to everything but not noisy

Posted 15-Aug-2016
Enjoyable, caring staff. Attentive. Room was a little warm but it was very hot outside .
Comment from Hotel Management
23-Aug-2016 by Marie-Paule, Hotel Management
Dear Bruce, Thank you very much for sharing your experience with the Expedia community! I am very happy to know that you enjoyed the friendliness and attentiveness of the staff. Indeed, New York has a very hot weather in August. Do not hesitate to put the A/C or ask us for a fan. We will be more than happy to install one in your room! Sincerely,
4out of 5
by A verified traveller from QUERETARO

La ubicación del hotel es de lo mejor.

Posted 15-Aug-2016
Pros: Su limpieza y comodidad de sus habitaciones.
Cons: En mucho su comida después de las 11 pm de room service. Me parece que es malo para la calidad del hotel
Location: A 4 min caminando todas las actividades de Broadway. El hotel entre la 5 av y la calle de las Americas. A 4 min caminando la Grand Estación.
Diversas actividades puedes realizar caminando del hotel. En verdad creo que es de lo mejor que existe en NY