We arrived at midnight. The clerk at the front desk apologized that they did not have a room with a bath and offered to move us the next day. To our surprise they upgraded us to an elegant suite for the remainder of our four day stay. Needless to say, we were very satisfied with this treatment.
Comment from Hotel Management
14-Jul-2016 by Marie-Paule, Hotel Management
Thank you so much for taking the time to write your review on Expedia! I am very happy to know that you had a wonderful time, that you like the lobby and the rooms and the great location of the hotel. I am also very happy that our night ambassadors were able to upgraded you to a suite. We really hope to have the pleasure to welcome you back!
Have a wonderful summer!
Sofitel New York