Ratings based on 4,653 Verified Reviews

4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Jan-2017
Great location - close to theatre, restaurants and shopping. Hotel staff is attentive and hotel room is clean and comfortable.
5out of 5
Recommended
for Everyone
by A verified traveller

Great location. Close to everything

Posted 16-Jan-2017
Great location. Great staff. Walkable to Tkme square, theatre district, Central Park, 5th ave shopping. Subway and grand central station. Would stay again for sure!
4out of 5
by A verified traveller

The frontdeskstaff is not nice, not helpful and th

Posted 14-Jan-2017
Pros: big room.
Cons: Staff Kindness and good disposition
Location: excellent options, restaurants, theaters.
Average. Nice room. Ugly and disgusting carpet, the elevator carpet is the worst!! The restaurant is so expensive, 1 basket of bread 26 dollars.
5out of 5
Recommended
for Everyone
by A verified traveller from Japan

素敵なホテル

Posted 14-Jan-2017
元旦から4泊させていただきました。 JFK近くのホテルから午前中にタクシーで移動… 着いたホテルの入り口はこじんまりしていて…ドアマンもベルボーイもいない?と少々不安な気持ちでホテルの中に… が、すぐにチェックインして部屋に案内していただけました。荷物だけ先に預けてサラベスに朝食をとりに行こうと思っていたので助かりました。 フロントのスタッフも気さくでした。 私があまり英語が話せないとわかると…Siriの機能を使って音声翻訳をしてくれました。 部屋は綺麗に清掃してあり、ベッドも快適でした。 事前にこちらのレビューで読んでいたので… 「お湯をお願いしたい。」と言うと…しばらくして電気ポットを部屋へ持って来てくれました。朝起きてスグにコーヒー、お風呂あがりにもコーヒーかお茶と…1日に6〜8回以上暖かい飲み物を飲みたい私には助かりました。 ロビーは広くはありませんが落ち着いていて素敵。ちょっと日本の桜とは種類が違いましたが活けてありました。 エレベーターホールや部屋には白黒のパリの写真がお洒落。 部屋のクローゼットのドア一面が鏡で綺麗。 部屋もほとんど他からの音が聞こえないので静かでした。 1月2日と3日が雨で思うように行動出来なかったので、NYの滞在を延ばしてソフティルに延泊してしまいました。(少々高くつきましたが…居心地が良かったので) ブロードウェイを見に行くにも徒歩圏内ですし、去年寄れなかった近代美術館にも近くて良かったです。 最後…チェックアウトする時に…声をかけられ(あ、ベルボーイ居たんだ。)荷物を出口まで運んでもらいました。 ドアマンも私がホテルに戻るたびに回転ドアを押してくれました。(ちゃんと仕事しています) 日本の高級ホテル並みのサービスを期待している人には不満かもしれませんが…私はこのくらいの緩さで良いかなと思います。
5out of 5
Recommended
for Everyone
by A verified traveller from Lafayette, LA

Fantastic facility and staff

Posted 13-Jan-2017
Excellent personal service from check in to check out. Especially Geoffrey and Guillaume.
5out of 5
Recommended
for Everyone
by A verified traveller from Baltimore

First class in the middle of Times Square

Posted 13-Jan-2017
Pros: Location and staff.
Cons: An on-site spa ... although the Red Door Spa (at the Chatwal) is just one block away.
Location: Times Square, the theatre district and Central Park.
This was our second time at this Sofitel. The staff are all very responsive and professional. The location is within walking distance of Times Square, the theatre district and Central Park.
4out of 5
Recommended
for Business Travellers
by A verified traveller from Richmond, VA

Posted 13-Jan-2017
Pros: It is a comfortable, first-class hotel
Cons: Wash the windows
Location: I lecture across the street at the Institute of Classical Architecture and Art in the Mechanics Institute building.
I needed a hotel in NYC for one night and Expedia points paid for it. I chose it mainly for its location.
4out of 5
Recommended
for Business Travellers
by A verified traveller from Boston

Parfait for Midtown

Posted 12-Jan-2017
Pros: Clean, efficient very good team
Cons: Rooms are little dated
Location: Very convenient to all the subways in Bryant Park
There's a lot to like about this hotel. The moment you walk in somebody speaks to you in French. It's very charming. They have very efficient staff at check-in. I felt everyone was really trying. My room was spacious and very clean. I don't think there are many views in this hotel so cleanliness is very important. My only complaint is that not a lot has been done to modernize the rooms. USB ports etc. I had a charming dinner and the French bistro. Nothing is cheap either on the room service menu or at the restaurant but by New York standards it was not outrageous either. For anyone that needs to be in midtown this hotel is perfect.
5out of 5
Recommended
for Everyone
by A verified traveller

great midtown location in theater district

Posted 10-Jan-2017
Pros: ambiance and quality
Location: great restaurants, broadway, rockefeller center
excellent hotel in heart of midtown beautiful lobby bar
5out of 5
Recommended
for Everyone
by A verified traveller from Nottingham

Posted 09-Jan-2017
Location: Ideally located for Times Square,Central park and most attractions
Very nice Hotel,well located and freindly helpful staff.Only gripe is very expensive for food and drink in the hotel bar.