Ratings based on 3,692 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Harderwijk

Goed hotel 200m van Times Square

Posted 28-Sep-2016
Pros: Goed, netjes, vriendelijk, centraal hotel.
Location: Locatie goed, wel elke dag over Times Square. Op een gegeven moment loop je gewoon door. Ontbijt bij Ellen Diner, zingende serveersters.
Fijn hotel, vriendelijk personeel die de tijd nemen om iets uit te leggen. Schone kamers fijn bed. Eerst hadden we een kamer op de 14e verdieping (kleine kamer maar normaal voor newyorkse begrippen!), gevraagd om een upgrade en naar de 15e verdieping verhuist. Lekkere ruime kamer aan de straat kant. Af en toe een sirene met raam open, raam dicht nergens last van. Ontbijt buiten de deur gedaan. 2 straten lopen en bij metro station, heel centraal.
Comment from Hotel Management
30-Sep-2016 by John S. , Hotel Management
Hallo Mirjam, Hartelijk dank voor uw recente verblijf in Hotel Mela, we zijn blij dat u hebt gekozen bij ons te blijven over de vele hotels, in de buurt van Times Square. Bovendien, ik dank u voor de tijd neemt om uw zeer positieve ervaring met ons te delen en de online community. We kijken uit naar verwelkomen u terug naar Hotel Mela in de nabije toekomst en danken u bij voorbaat voor ons aanbevelen aan uw vrienden, familie en collega's. Nogmaals bedankt en het allerbeste!
4out of 5
by A verified traveller

Delivers value, won't disappoint

Posted 28-Sep-2016
Pros: location, staff, amenities
Location: perfect to visit Times Square day or night, Rockerfeller Center, and near subway station.
Great hotel, excellent location and staff ready to accommodate you. I asked for a room change to avoid the generator noise, and I was given a better room.
Comment from Hotel Management
28-Sep-2016 by John S. , Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
5out of 5
by A verified traveller

bathroom shower

Posted 26-Sep-2016
Pros: very comfortable, clean, central'
Cons: please fix the ability to change the water temperature in the shower.
we were unable to select the temperature of the shower. The dial only made the water stronger or weaker, the temp stayed the same which was a little too hot.
Comment from Hotel Management
27-Sep-2016 by John S. , Hotel Management
Hello, Thank you very much for your recent stay at Hotel Mela and for taking the time to share your experience with the online community. We are thrilled that we provided a PERFECT experience and exceeded your expectations in all areas. Thank you for your feedback about the shower, it;s quite clear the mixing valve needs to be replaced. We do apologize for any and all inconvenienced this caused. We do hope and trust this experience makes you a loyal guest of Hotel Mela whenever your travels bring you to NYC. Thanks again for your feedback and we wish you all the best!
3out of 5
by A verified traveller from New York

Ce qui fait sa force est l'emplacement

Posted 26-Sep-2016
Cons: WIFI
Très bel hotêl, propre et personnel aux petits soins. Chambre petite mais suffisante quand ça n'est qu'un dortoir, on y est très peu au final (sur un voyage de 5 nuits). Gros point noir, la WIFI qui ne fonctionne pas au 7 ième étage, donc problème pour planifier, avoir des adresses, des horaires.... Attention au bar à ne pas toucher ce que vous ne consommez pas car détecteur relié à un ordinateur qui facture automatiquement et ATTENTION les prix.
Comment from Hotel Management
29-Sep-2016 by John S. , Hotel Management
Bonjour Guillaume, Merci beaucoup pour votre récent séjour à l'Hôtel Mela et de partager votre expérience avec la communauté en ligne. Bien que nous aurions aimé recevoir vos commentaires et l'apprentissage d'un très bon et / ou parfait expérience, nous ne comprenons les lacunes qui ont fait la moyenne de votre expérience. Nous prenons cela très au sérieux et nous sommes déterminés à résoudre tous les défis et les possibilités d'une manière efficace dans un effort pour veiller à ce qu'ils ne se reproduisent plus. Nous faisons l'espoir et la confiance que vos projets de voyage à NYC ne comprennent Hôtel Mela afin que nous puissions vraiment démontrer ce qu'est un grand hôtel cela est! Merci encore et tout le meilleur!
5out of 5
by A verified traveller from Milano

Ottimo hotel a due passi da Times Square

Posted 26-Sep-2016
Hotel in ottima posizione per visitare NY, a 100 m da Times Square e dalla metropolitana. Ottima zona ricca di ristoranti e locali. Personale hotel gentile e disponibile,stanza sufficientemente grande per un soggiorno di 2 persone per 7 notti, letto comodo e pulizia ottima. Consigliato per un'ottima vacanza a NYC.
Comment from Hotel Management
27-Sep-2016 by John S. , Hotel Management
Ciao Riccardo, Grazie per il vostro recente soggiorno presso Hotel Mela, siamo entusiasti del fatto che si è scelto di rimanere con noi nel corso dei molti molti hotel vicino a Times Square,. Inoltre, grazie per il tempo dedicato a condividere la vostra esperienza molto positiva con noi e la comunità online. Noi non vediamo l'ora di darvi il benvenuto di nuovo a Hotel Mela in un prossimo futuro e vi ringraziamo in anticipo per noi raccomandare ai tuoi amici, familiari e colleghi. Grazie ancora e tutto il meglio!
4out of 5
by A verified traveller from S

Close to Times Square

Posted 25-Sep-2016
We choose Mela hotel due its location. It is close to Times Square and the theater district. The subway is only a block away as well as bus stops. The Good Morning America studio is on the corner and you can see celebrities as they leave the studio. The downside is that there is no ice machine and you need to call the desk for that service which has a hefty fee. Also you cannot use the refrigerated mini bar for your own personal use. I was going to put a yogurt in it for the next morning, but if you move anything, you will be charged as it is computerized. All in all it is a nice hotel.
Comment from Hotel Management
26-Sep-2016 by John S. , Hotel Management
Hello Judy, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. The Hotel Mela building was erected in 1933, not as a hotel, so retro-fitting ice machines would be a cost-prohibitive project, nor do we have the square footage to accommodate this. We would like to correct you, there is absolutely NO fees associated with having ice delivered to your room. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
4out of 5
by A verified traveller from novara

Hotel in posizione comoda per Midtown e metro

Posted 25-Sep-2016
Pros: Personale ben disposto ad accogliere le tue richieste
All'arrivo ci avevano data una stanza poco spaziosa e rumorosa per via dei condizionatori, ma alla mia rimostranza mi è stata cambiata senza difficoltà con una decisamente migliore di nostro gradimento con un bel lettone King size.
Comment from Hotel Management
27-Sep-2016 by John S., Hotel Management
Ciao Riccardo, Grazie per il vostro recente soggiorno presso Hotel Mela, siamo entusiasti del fatto che si è scelto di rimanere con noi nel corso dei molti molti hotel vicino a Times Square,. Inoltre, grazie per il tempo dedicato a condividere la vostra esperienza molto positiva con noi e la comunità online. Noi non vediamo l'ora di darvi il benvenuto di nuovo a Hotel Mela in un prossimo futuro e vi ringraziamo in anticipo per noi raccomandare ai tuoi amici, familiari e colleghi. Grazie ancora e tutto il meglio!
4out of 5
by A verified traveller

Great

Posted 25-Sep-2016
It was a great location, we picked the best hotel for us. We walked everywhere plus took the subway for places that were a further distance and had no problem at all
Comment from Hotel Management
25-Sep-2016 by John S. , Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. Thank you as well for your very generous comments about our location; hopefully the service delivery and the comfort and cleanliness of the hotel was just as positive! We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
5out of 5
by A verified traveller from new york

Nice hotel, really close to times square

Posted 25-Sep-2016
The hotel was lovely, a great price for such a good location! The staff were very helpful.
Comment from Hotel Management
25-Sep-2016 by John S. , Hotel Management
Hello, Thank you very much for your recent stay at Hotel Mela and for taking the time to share your experience with the online community. We are thrilled that we provided a PERFECT experience and exceeded your expectations in all areas. Your additional comments about the great location and service delivery by our team members is much appreciated! We do hope and trust this experience makes you a loyal guest of Hotel Mela whenever your travels bring you to NYC. Thanks again for your feedback and we wish you all the best!
4out of 5
by A verified traveller from m

Great location

Posted 24-Sep-2016
Nice hotel. Very close to Times Square and 5th avenue.
Comment from Hotel Management
25-Sep-2016 by Edward M, Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!