Ratings based on 3,858 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from o

Nice hotel a two minute walk to Times Square great

Posted 10-Dec-2016
Enjoyed our stay there very close to all the shopping and sites of Times Square and 5th Avenue , concierge very helpful and informative. Cleaning staff lovely, helpful and curtious
Comment from Hotel Management
10-Dec-2016 by John S. , Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
3out of 5
by A verified traveller from wash d.c.

Posted 10-Dec-2016
Pros: Location
Cons: Front desk,check in.
This hotel has a lot going on, location to the theaters & shopping. The rooms were small but well appointed, but don't expect much rest because your trying to sleep with a freight train running through. Noice is to be expected in N.Y. but not from an old heating unit.
Comment from Hotel Management
10-Dec-2016 by John S. , Hotel Management
Hello, Thanks so much for your recent stay at Hotel Mela and for sharing your experience with the online community. While we would have loved to receive your feedback and learning about a very good and/or perfect experience, we do understand the shortfalls that made your experience average. We take this very seriously and are committed to resolving all challenges and opportunities in an efficient manner in an effort to ensure they do not reoccur. We truly do apologize about the noisy environment you experienced with the climate control unit. Hopefully our maintenance team was alerted about your dissatisfaction and addressed it quickly. We do hope and trust that your future travel plans to NYC do include Hotel Mela so we can truly demonstrate what a great hotel this is! Thanks again and all the best!
4out of 5
by A verified traveller

Two in from Colorado

Posted 09-Dec-2016
We decided to spend our 30th Anniversary in NYC! My husband booked the Hotel Mela - what a great hotel! The check-in person was easy to work with & very friendly - even offered us use of the hotel's umbrella's if needed. Our room (junior suite) was a nice size for two. The sink in the bathroom is fairly small and one of the heater's (only cold air blowing out of it) were our only complaints. The elevators are very small which did cause some delays due to high volume but nothing we couldn't work with. The hotel was close to Time Square which made it easy to find our way around. We were running late getting out of our room by about 15 minutes. The maid was very accommodating and wished us a great rest of our trip as we were leaving. One of the front desk gentlemen helped set up an Uber ride for us to take to the airport! Very friendly & helpful staff - would definitely stay there again!!
Comment from Hotel Management
09-Dec-2016 by John S. , Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. Happy 30th wedding anniversary and we're very pleased here at the property that you chose Hotel Mela to be included in your special occasion. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
4out of 5
by A verified traveller from Esparreguera

Hotel Perfecto para estancia en NY

Posted 09-Dec-2016
Pros: Habitaciones amplias
Cons: Si ofrecieran desayuno mejor
Location: ubicacion perfecta
Muy centrico y proximo a los mejores sitios de la ciudad. Lo unico malo es la tasa turistica que hacen pagar y no esta incluida en el precio.
4out of 5
by A verified traveller from 千葉

ロケーション最高! 総合85点⁉︎

Posted 06-Dec-2016
駅から近い 入口の両サイドに美味しいビストロ パブがあり良い 近くにもレストラン多数 デリもありとても便利 ホテルスタッフは良い ホテル部屋清潔感ある。日本語放送良い 料金があまり変わらないのでジュニアスイートかな31㎡の部屋にしたが、ELVの脇 音は気にならないが、窓から壁しか見えず 日中でも暗い お湯の温度が時々上がらない 総合的は良いです。また利用したいです
Comment from Hotel Management
08-Dec-2016 by John S., Hotel Management
こんにちはmotoba、 我々はあなたがタイムズスクエア周辺に多く、多くのホテルの上に私たちと一緒に滞在することを選んだ興奮して、ホテルメラであなたの最近の滞在をいただき、ありがとうございます。また、私たちとオンラインコミュニティであなたの非常に肯定的な経験を共有するために時間を割いていただきありがとうございます。 私たちは、近い将来に戻ってホテルメラへのお越しをお待ちしておりますし、お友達、家族、同僚に私たちを推薦するために、事前にあなたに感謝します。おかげで再び、すべてのベスト!
4out of 5
by A verified traveller from V

Great Location

Posted 06-Dec-2016
Great location, right on time square. Comfortable. Hotel staff Very nice and helpful. I would stay here again.
Comment from Hotel Management
07-Dec-2016 by tthomas@hotelmela.com, Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
5out of 5
by A verified traveller from Ontario

Great place to stay!

Posted 05-Dec-2016
I have stayed at this hotel four times. The staff is friendly and helpful. The location is perfect if you want to be close to the action of Time Square and the Theatres.
Comment from Hotel Management
06-Dec-2016 by John S. , Hotel Management
Hello MM, Thank you very much for your recent stay at Hotel Mela and for taking the time to share your experience with the online community. We are thrilled that we provided a PERFECT experience and exceeded your expectations in all areas. We do hope and trust this experience makes you a loyal guest of Hotel Mela whenever your travels bring you to NYC. Thanks again for your feedback and we wish you all the best!
3out of 5
by A verified traveller

Hotel is convenient but not good facilities.

Posted 03-Dec-2016
The good point is this hotel is so close to Times Square and subway. The staffs are so nice. Anyway, there are some bad points. It's so difficult to adjust a hot water from shower. The room doesn't have refrigerator.
Comment from Hotel Management
05-Dec-2016 by John S. , Hotel Management
Hello, Thanks so much for your recent stay at Hotel Mela and for sharing your experience with the online community. While we would have loved to receive your feedback and learning about a very good and/or perfect experience, we do understand the shortfalls that made your experience average. We take this very seriously and are committed to resolving all challenges and opportunities in an efficient manner in an effort to ensure they do not reoccur. We are very sorry to hear that you were unable to immediately receive hot water upon turning on your faucet and/or shower; this is 100% unacceptable. Secondly, our rooms do not have refrigerators for guest use but we offer them as a request item and will deliver immediately! We do hope and trust that your future travel plans to NYC do include Hotel Mela so we can truly demonstrate what a great hotel this is! Thanks again and all the best!
4out of 5
by A verified traveller from heidelberg

Super Hotel in guter Lage

Posted 03-Dec-2016
2 min zu Fuß zum Times Square. Schöne Zimmer mit Flachbild Fernseher und bequemen Bett. sauberes Bad mit Dusche. Laute Lüftungsanlage am Haus gegenüber. Ansonsten super ruhig in Seitenstraße. Gutes Restaurant, welches zum Hotel gehört
Comment from Hotel Management
06-Dec-2016 by John S. , Hotel Management
Hallo m & k, Ursprünglich bei www.tripadvisor.com auf Englisch eingereicht. Sehen Sie sich das Original an. Automatische Übersetzung Diese Bewertung wurde automatisch ins Deutsche übersetzt, um Ihnen so viele Tipps von anderen Reisenden zu bieten, wie möglich und ist wahrscheinlich keine perfekte Kopie des Originals. Darüber hinaus danken Ihnen für die Zeit nehmen, um Ihre sehr positive Erfahrung mit uns und der Online-Community zu teilen. Ursprünglich bei www.tripadvisor.com auf Englisch eingereicht. Sehen Sie sich das Original an. Automatische Übersetzung Diese Bewertung wurde automatisch ins Deutsche übersetzt, um Ihnen so viele Tipps von anderen Reisenden zu bieten, wie möglich und ist wahrscheinlich keine perfekte Kopie des Originals. Nochmals vielen Dank und alles Gute!
5out of 5
by A verified traveller from US

Location to theater district NYC

Posted 01-Dec-2016
Pros: Cleanliness and location
Cons: nothing for what we needed
Location: Broadway theaters, ready access to subways and mass transportation. Easy walking distance to Rockefeller Center, NYC public library, museums, etc.
We like to see plays and stay close to Broadway theaters. Compared with other hotels we got a conveniently located clean hotel with a pleasant staff. It was perfect for us.
Comment from Hotel Management
01-Dec-2016 by Edward M, Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We are thrilled that you enjoyed both the staff and the location. We are also extremely pleased that the cleanliness of our hotel was up to your standards. Our team works very hard to ensure that every guest has a pleasant stay, and when we hear positive feedback such as this it really motivates us to continue to work hard and provide the best service possible! We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!