Deceptively Rated - Run down and disgusting
I am typically not one to write reviews unless an experience is AMAZING, but I was so disappointed in our stay at Mela that I felt I needed to dispel the myths of this being a 'Very Good' hotel. Our family is not pretentious, nor do we need anything 'fancy', but we at least expected our room (and the hallways...and the elevators) to be clean - which they most definitely were not. Our entire room was dusty or worse. The headboard looked like there was snot smeared on it, which I removed (so I could sleep) with a wad of tissues and some hand sanitizer I had in my purse. The walls were disgusting, the carpet was disgusting. The shower was so disgusting I almost didn't want to use it. The elevators looked like they haven't had so much as a wipe down in the last year, let alone had the broken tiled floors fixed. This was our first time taking our child to NYC, it was such a disappointing experience staying at Hotel Mela. The only thing good about this hotel was the friendly, helpful staff and its location. I do NOT recommend staying here, unless it gets a serious overhaul.
Comment from Hotel Management
19-Apr-2017 by Nick , Hotel Management
Hello, Please accept our sincere apology for managing to fall far below meeting your expectations. Our goal is to exceed all guest expectations and clearly this was not the case based on your feedback and experience.
We would kindly request that you do reconsider staying with Hotel Mela in the future and we will ensure your next experience with us is far different and much improved, than your last. Thank you for sharing your feedback with the online community and we do look forward to recovering you to be a loyal guest of Hotel Mela!