Ratings based on 4,120 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Clean, convenient & reasonable

Posted 24-Apr-2017
Clean, convenient and reasonable. Close to broadwAy theaters, restaurants and shopping
Comment from Hotel Management
24-Apr-2017 by Edward M., Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We are very pleased that you found the cleanliness was up to your standards. Our team works very hard to make sure that our guests feel comfortable and at home during their stay. In addition, Times Square is a great area to visit because there is so much to do in addition to it being centrally located in the city. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
4out of 5
Recommended
for Everyone
by A verified traveller from Philadelphia, PA

Quality Times Square option

Posted 19-Apr-2017
The check-in process was easy and fast. It's a small hotel, so I wouldn't say I got a real sense of "service". It was pretty perfunctory but pleasant. My lower ratings on room cleanliness were a result of a stained towel. I went to towel off and there was a black burn-type mark on the white towel. Seems to me someone should've been able to spot it. And, the room was comfortable, except the TV felt like it was miles away from the bed, so not great viewing. All that said, I'd likely stay again if I needed an easy option near Times Square.
Comment from Hotel Management
24-Apr-2017 by Nick , Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
5out of 5
Recommended
for Everyone
by A verified traveller from Baton Rouge, Louisiana

Awesome Location - close to everything

Posted 18-Apr-2017
Pros: The convenience of being right in Times Square, shows, shopping, subway, and great restaurants. The room was clean and the staff very helpful.
Cons: Maybe update the furniture in the hotel lobby. It looks like its been there awhile but overall the hotel was great
Location: Hotel was right next to Times Square, shows, shopping, and great places to eat. We even walked to Central Park. Extremely pleased with the location.
This was my first trip to New York and I was hesitate about booking my room here but I'm so glad we did. It was close to everything; Times Square, Shows, shopping, subway, restaurants and Central Park. The staff was very friendly and helpful in explaining directions when needed. The rooms were very clean and the hotel was quiet considering how close it is to the hustle of Times Square. If I ever make it back to NY I would definitely stay here again or recommend it to others. It doesn't have a large lobby so groups may feel a little tight if checking in at the same time but the overall convenience is worth it. I had a awesome time in NY and my stay was pleasant at Hotel Mela.
Comment from Hotel Management
19-Apr-2017 by Nick , Hotel Management
Hello Tina, Thank you very much for your recent stay at Hotel Mela and for taking the time to share your experience with the online community. We are thrilled that we provided a PERFECT experience and exceeded your expectations in all areas. We do hope and trust this experience makes you a loyal guest of Hotel Mela whenever your travels bring you to NYC. Thanks again for your feedback and we wish you all the best!
2out of 5
by A verified traveller

Deceptively Rated - Run down and disgusting

Posted 17-Apr-2017
Pros: The location
Cons: Other than the staff and the location, everything about Hotel Mela could be significantly improved.
Location: Perfectly located, within walking distance of EVERYTHING Times Square has to offer.
I am typically not one to write reviews unless an experience is AMAZING, but I was so disappointed in our stay at Mela that I felt I needed to dispel the myths of this being a 'Very Good' hotel. Our family is not pretentious, nor do we need anything 'fancy', but we at least expected our room (and the hallways...and the elevators) to be clean - which they most definitely were not. Our entire room was dusty or worse. The headboard looked like there was snot smeared on it, which I removed (so I could sleep) with a wad of tissues and some hand sanitizer I had in my purse. The walls were disgusting, the carpet was disgusting. The shower was so disgusting I almost didn't want to use it. The elevators looked like they haven't had so much as a wipe down in the last year, let alone had the broken tiled floors fixed. This was our first time taking our child to NYC, it was such a disappointing experience staying at Hotel Mela. The only thing good about this hotel was the friendly, helpful staff and its location. I do NOT recommend staying here, unless it gets a serious overhaul.
Comment from Hotel Management
19-Apr-2017 by Nick , Hotel Management
Hello, Please accept our sincere apology for managing to fall far below meeting your expectations. Our goal is to exceed all guest expectations and clearly this was not the case based on your feedback and experience. We would kindly request that you do reconsider staying with Hotel Mela in the future and we will ensure your next experience with us is far different and much improved, than your last. Thank you for sharing your feedback with the online community and we do look forward to recovering you to be a loyal guest of Hotel Mela!
4out of 5
Recommended
for Everyone
by A verified traveller from Harrisburg PA

Nice hotel, perfect location,

Posted 11-Apr-2017
Staff very accomodating, location perfect, unfortunatelt a little loud at night but hey, its Times Square
Comment from Hotel Management
12-Apr-2017 by T. Thomas, Hotel Management
Hello, Please accept our apology for managing to ever-so-slightly meet your expectations. Our goal is to exceed all guest expectations and clearly this was not the case based on your feedback and experience. We would kindly request that you do consider staying with Hotel Mela in the future and we will ensure your next experience with us is far different and much improved, than your last. Thank you for sharing your feedback with the online community and we do look forward to recovering you to be a loyal guest of Hotel Mela!
4out of 5
Recommended
for Everyone
by A verified traveller from U.K.

By Times Square

Posted 10-Apr-2017
Pros: Very helpful staff, clean room, close to most tourist sights, theaters and metro. 15-20 minute walk to Central Park.
Cons: change the paper cups to real cups for coffee machine and have milk for tea instead of creamer
On and October city break for 8 days, very pleasant hotel, centrally located.
Comment from Hotel Management
12-Apr-2017 by T. Thomas, Hotel Management
Hello, Thanks so much for your recent stay at Hotel Mela and for sharing your experience with the online community. While we would have loved to receive your feedback and learning about a very good and/or perfect experience, we do understand that shortfalls made your experience only average. We do hope and trust that your future travel plans to NYC do include Hotel Mela so we can truly demonstrate what a great hotel this is! Thanks again and all the best!
5out of 5
Recommended
for Everyone
by A verified traveller

Perfect locatiin

Posted 07-Apr-2017
Hotel Mela is located in the heart of the theater district and just a few minutes walk to so many great restaurants. The staff go out of their way to accommodate you and everyone is incredibly friendly. Added this hotel to my short list of favorite stays.
Comment from Hotel Management
08-Apr-2017 by T. Thomas, Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
4out of 5
Recommended
for Everyone
by A verified traveller from Dover, DE

Great Location

Posted 07-Apr-2017
Pros: Location
Cons: Mandatory fees for conveniences we didn't use.
Location: So close to Times Square and theatres
This hotel is conveniently located to the Theatre District- we walked just a few blocks to our theatres each night. Very easy to miss if you are driving. The restaurants on either side of the hotel make the entrance a bit challenging to locate if you are following traffic- we had to circle the block and find it even with GPS. Nice restaurants surrounding the hotel. We had breakfast across the street twice- reasonably priced for NY and great crepes. The bistro located on one side of the hotel was perfect for drinks and appetizers before the performance. The bar on the other side was OK, too, high noise level and no atmosphere but good appetizers and drinks. We will definitely consider this hotel for our next trip.
Comment from Hotel Management
08-Apr-2017 by T. Thomas, Hotel Management
Hello, Thanks so much for your recent stay at Hotel Mela and for sharing your experience with the online community. While we would have loved to receive your feedback and learning about a very good and/or perfect experience, we do understand that shortfalls made your experience only average. We do hope and trust that your future travel plans to NYC do include Hotel Mela so we can truly demonstrate what a great hotel this is! Thanks again and all the best!
5out of 5
Recommended
for Everyone
by A verified traveller from Wyoming

nice hotel close to everything.

Posted 26-Mar-2017
Was a little scared because price seemed lower but was very pleased. Its not your big fancy hotels but it served its purpose. Was safe, clean & bed comfortable. There is also theater next door so we were able to see celebrities 2 nights. .
Comment from Hotel Management
28-Mar-2017 by Edward M, Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
4out of 5
Recommended
for Everyone
by A verified traveller from Canada

Seeing NY close up,

Posted 24-Mar-2017
Pros: Location
Cons: Windows very dirty , dated
Location: Times Square very close.Plenty of fine restaurants within walking distance.
Close to everything that we needed to do. Only stayed two nights but felt safe and secure there.
Comment from Hotel Management
25-Mar-2017 by Nick , Hotel Management
Hello, Thanks so much for your recent stay at Hotel Mela and for sharing your experience with the online community. While we would have loved to receive your feedback and learning about a very good and/or perfect experience, we do understand that shortfalls made your experience only average. We do hope and trust that your future travel plans to NYC do include Hotel Mela so we can truly demonstrate what a great hotel this is! Thanks again and all the best!