Surprise facility fee makes this a bad value
This is a decent hotel in the middle of Times Square, but the location is the only perk. We got our room for a decent price, or so we thought, until we received a conformation email with our reservation stating that there was a nightly facility fee over 1/3 of the night rate. For our four night stay, this meant having to pay equal to an entire additional night. Once I saw the extra charge (for high speed internet and an onsite gym), I called Expedia to cancel the reservation. Expedia called the hotel but the manager refused to refund my money and said that even if I didn't use the facilities, the fee was still mandatory. I didn't use the gym, but I did use the "high speed internet" since I was forced to pay for it. My videos lagged, not surprising considering the network didn't even have a password. If the price had been as advertised it would have been an good value, but with the additional fees, I suggest going else where. The room is so small my friend and I had nowhere to put our small luggage. There were tiny hairs in the bathroom where the previous guest had been shaving. The view from our window looked into a tiny courtyard/wall which allowed us to look directly into other peoples rooms. To make matters worse the curtains did not span the window, so could not be closed. We were forced to show everything we were doing to the neighbors across the way. And, the hallways had a strong smell of marijuana. There have to be better options in Times Square.
Comment from Hotel Management
19-Mar-2017 by tthomas, Hotel Management
Hello, Please accept our sincere apology for managing to fall far below meeting your expectations. Our goal is to exceed all guest expectations and clearly this was not the case based on your feedback and experience.
We would kindly request that you do reconsider staying with Hotel Mela in the future and we will ensure your next experience with us is far different and much improved, than your last. Thank you for sharing your feedback with the online community and we do look forward to recovering you to be a loyal guest of Hotel Mela!