Ratings based on 3,610 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Nice NYC hotel. Good location.

Posted 23-Aug-2016
The staff was great. Location was great. Convenient to Times Square, Broadway shows, and not too far to walk to Central Park, too. Our room view was rather blah, but we truly enjoyed our stay, appreciated the wonderful hotel staff, and the fab location. My daughter liked that she could hit 2 Pokémon stops while sitting in our hotel room. :)
Comment from Hotel Management
23-Aug-2016 by John S. , Hotel Management
Hello Janice, Thank you very much for your recent stay at Hotel Mela and for taking the time to share your experience with the online community. We are thrilled that we provided a PERFECT experience and exceeded your expectations in all areas. Your kind words about the terrific team members, our spectacular location are much appreciated and the staff will be humbled after reading your review. We are sorry that you felt your room assignment was "blah" but that clearly did not have too much of an impact on your experience! We do hope and trust this experience makes you a loyal guest of Hotel Mela whenever your travels bring you to NYC. Thanks again for your feedback and we wish you all the best!
4out of 5
by A verified traveller from New york

hôtel bien situé proche de times square et du métr

Posted 20-Aug-2016
Pros: Situation et accueil
Cons: Insonorisation
Location: Proche de times square et de la 5ème avenue, idéal pour les visites
La première chambre attribuée était très bruyante (groupe de climatisation). Elle a été remplacée le lendemain par une chambre donnant dur la rue dont le bruit était supportable.
Comment from Hotel Management
21-Aug-2016 by John S. , Hotel Management
Bonjour Christian, Je vous remercie pour votre récent séjour à l'Hôtel Mela, nous sommes ravis que vous ayez choisi de rester avec nous sur beaucoup, beaucoup hôtel dans le quartier de Times Square. En outre, je vous remercie d'avoir pris le temps de partager votre expérience très positive avec nous et la communauté en ligne. Nous sommes désolés que votre affectation de première chambre ne fonctionnait pas avec une unité de commande de climatisation trop bruyant. Nous sommes heureux d'apprendre que les membres de l'équipe ont agi rapidement et récupérer la situation. Nous ne nous réjouissons de vous accueillir de nouveau à l'Hôtel Mela dans un avenir proche et vous remercions à l'avance pour nous recommander à vos amis, famille et collègues. Merci encore et tout le meilleur!
5out of 5
by A verified traveller from Devon, England

Good location, comfortable

Posted 19-Aug-2016
Got a reasonable deal here, and booked before the new resort fees came into place so saved $25 a night. Pro's - very quiet despite location, rooms well equipped, friendly staff. Cons- new resort fee makes it more expensive, expensive mini bar.
Comment from Hotel Management
19-Aug-2016 by E. McCarthy, Hotel Management
Thank you very much for reaching out to us, and we are glad that you enjoyed your stay. I am extremely happy that our staff members were able to make a positive impression on you. Have a great day and please come back again!
5out of 5
by A verified traveller from Western NY

Times square hotel with friendly, attentive staff

Posted 17-Aug-2016
Pros: staff were all pleasant and gave terrific service, great location, clean
Cons: rooms need refrigerators
Location: near times square, a variety of shops such as disney store and sephora. Not far from largest Maceys, Rockefellor center and the empire state building.
We checked in around midnight but found two staff members waiting for us who cheerfully answered all our questions about our upcoming stay. The hotel is in a great location in very close proximity to times square and the port authority bus station. Staff members helped us plan activities and suggested appropriate transportation and routes to and from events, as we were unfamiliar with the layout of the city. Small downside was that there was no refrigerator in the room. We did request an ice bucket a couple of times during our stay to chill a drink. At these times we received a bucket at our room via a courteous staff member in 2 to 3 minutes. At the end of our stay there were a few hours between checkout and our departure from the city. We found that luggage storage for that period of time was free of charge at the hotel. When we returned several hours later with our claim check our bags were very promptly obtained. If we were staying in the same location and did not require a refrigerator in our room we would absolutely return to this wonderful hotel.
Comment from Hotel Management
18-Aug-2016 by John S. , Hotel Management
Hello Laura, Thank you so much for your recent stay at Hotel Mela and for taking the time to share your PERFECT experience with us and the online community. Being welcomed in a cheerful and genuine manner is critical and we're thrilled that we delivered here. We wish we had ice machines on all of the floors, but due to the physical layout of our property, this simply is not feasible. With this being said, we do our best to get ice promptly delivered for all guest requests. We look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for your recommendations to family and friends! Thanks again and all the best!
5out of 5
by A verified traveller

Hotel centro Times quare comodissimo

Posted 16-Aug-2016
Hotel posizione centralissima in Manhattan, personale qualificato e disponibile, camera piccola ma confortevole e molto pulita.consiglio vivamente. Voto 10+
Comment from Hotel Management
18-Aug-2016 by John S. , Hotel Management
Ciao, La ringrazio molto per il vostro recente soggiorno all'Hotel Mela e per il tempo dedicato a condividere la vostra esperienza con la comunità online. Siamo entusiasti che abbiamo fornito un'esperienza perfetta e ha superato le vostre aspettative in tutte le aree. Speriamo e confidiamo questa esperienza un ospite fedele di Hotel Mela rende ogni volta che il vostro viaggio vi porterà a New York. Grazie ancora per i tuoi commenti e ti auguriamo tutto il meglio!
4out of 5
by A verified traveller

Dichtbij Time Square en Bryant Park

Posted 15-Aug-2016
Pros: Lokatie
Prima hotel op prima lokatie. Wij hadden een kamer met 2 tweepersoonskamer, krap, maar in prima staat. Kleine badkamer, maar praktisch en prima.
Comment from Hotel Management
16-Aug-2016 by John S. , Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotel in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
5out of 5
by A verified traveller from NC

Nice hotel close to Times Square

Posted 14-Aug-2016
Room was small, but nice and clean. Excellent hotel.
Comment from Hotel Management
18-Aug-2016 by John S. , Hotel Management
Hello BT, Thank you for your recent stay at Hotel Mela and for sharing your PERFECT experience with us and the online community. We look forward to welcoming you back soon and providing another PERFECT experience. Thanks again and all the best!
4out of 5
by A verified traveller from Yorba Linda, CA

Good location for tourist

Posted 11-Aug-2016
Good location and convenient to Time Sq.and midtown. Room size is small but clean. Affordable rate in the area.
Comment from Hotel Management
11-Aug-2016 by John S. , Hotel Management
Hello Joe, Thank you so much for your recent stay at Hotel Mela and for taking the time to share your very positive experience with the online community. We are thrilled that you enjoyed the location and cleanliness of your room and the hotel. Should your travels bring you back to NYC, we would very much appreciate your business and a return visit to Hotel Mela. Thanks again and we wish you all the best!
4out of 5
by A verified traveller from Pawtucket RI

Great location

Posted 10-Aug-2016
The hotel was really close to times square, restaurants and parking.
Comment from Hotel Management
11-Aug-2016 by John S. , Hotel Management
Hello, Thank you for your recent stay at Hotel Mela and for taking the time to share your experience with the online community. We appreciate your kind words and are thrilled to learn that you had a very positive stay. Please do think of Hotel Mela when your travels bring you back to NYC and we kindly request your recommendations to friends and family to visit Hotel Mela as well. Thanks again and all the best!
2out of 5
by A verified traveller from Boston

Filthy hotel with a great location

Posted 09-Aug-2016
The only thing great about this hotel is the location. The staff were friendly, but it does not compensate for the disgusting rooms. We found long hair on the bathroom floor, bed, dust everywhere etc. Also they advertise self parking, but by this they mean driving the car yourself to the next door parking garage with very rude non-English speaking staff and offering only valet parking. The next they when I picked up my car it had damage on the rear bumper. Needless to say it was a process to fill out a damage report/claim with those very rude employees.
Comment from Hotel Management
12-Aug-2016 by John S. , Hotel Management
Hello Ed, Thank you for your recent stay at Hotel Mela and for your candid feedback. We are very sorry the cleanliness standards fell far below your expectations. In the short time that I have been with the organization, this is the 1st significant negative comment I've seen about cleanliness standards. With this being said, it certainly is an isolated scenario. We do our best to maintain the partnership with the 3rd party garage operation, but occasionally this is not 100% consistent. We do hope you provide Hotel Mela with a second opportunity to exceed your expectations as we remain confident we can achieve this. Thanks again and all the best!