Ratings based on 3,948 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

great location

Posted 19-Jan-2017
Pros: staff, position
Cons: radiator unit
Location: times square - great location for transfers, shopping, eating - for everything
perfect hotel on times square (just 2 minutes), very friendly and helpful staff every time said "hello", clean room, lot of space. First we get room on 3rd floor near industrial blowers - very noisy, they changed us next day. New room was on 9th floor, clean and great for us. Just one thing was little bit disturbing -radior unit was little bit noisy when started (every 15 minutes - it was very cold), but we were so tired that wasn't big problem. we lie down into bed and fell asleep :) I recommend for all travelers
Comment from Hotel Management
20-Jan-2017 by tthomas@hotelmela.com, Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
5out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

3 minute walk to Time Square!!!

Posted 17-Jan-2017
This Hotel is perfectly located. It is 3 minutes from Time Square and about 10-15 minutes from Rockerfeller. It is a cute, hole-in-the-wall hotel. It was clean and comfy and the staff was friendly and held our bags when we checked out. Great price. Recommend!!
Comment from Hotel Management
17-Jan-2017 by John S. , Hotel Management
Hello Abbey, Thank you very much for your recent stay at Hotel Mela and for taking the time to share your experience with the online community. We are thrilled that we provided a PERFECT experience and exceeded your expectations in all areas. We do hope and trust this experience makes you a loyal guest of Hotel Mela whenever your travels bring you to NYC. Thanks again for your feedback and we wish you all the best!
3out of 5
Recommended
for Everyone
by A verified traveller from Germany

Right on Times Square.

Posted 13-Jan-2017
Pros: Location.
Cons: Delete the facilities fee or add it to the original price so it's not a hidden cost!
Location: Theater theater theater!
Small room but great location. Was surprised by an extra 27 dollars a day for a facilities fee. Basically it's a hotel tax that was not explained as I reserved the room.
Comment from Hotel Management
15-Jan-2017 by Nick , Hotel Management
Hello, Thanks so much for your recent stay at Hotel Mela and for sharing your experience with the online community. While we would have loved to receive your feedback and learning about a very good and/or perfect experience, we do understand that shortfalls made your experience only average. Please note that we implemented facility fee starting August 1st which includes the following perks: Internet, unlimited local and international phone calls and 24 hours access to our fitness center. We do hope and trust that your future travel plans to NYC do include Hotel Mela so we can truly demonstrate what a great hotel this is! Thanks again and all the best!
4out of 5
Recommended
for Everyone
by A verified traveller from Miami, FL

Too expensive for a little hotel

Posted 03-Jan-2017
Thought the room is nice the bathroom is too little and uncomfortable. Elevators are little boxes as well the lobby. It's a little hotel with prices as big one. However, it's nicely located near to Times Square and the staff is very courteous.
Comment from Hotel Management
03-Jan-2017 by Edward M., Hotel Management
Hello, Please accept our apology for managing to ever-so-slightly meet your expectations. Our goal is to exceed all guest expectations and clearly this was not the case based on your feedback and experience. We are very sorry that the size of the room, elevators and lobby were not up to your standards. Were you able to inquire about an upgrade? We do have bigger rooms and we would have loved to show you a few. We are however happy that you enjoyed the location and found our staff to be courteous. I will be sure to pass that note along to our team members! We would kindly request that you do consider staying with Hotel Mela in the future and we will ensure your next experience with us is far different and much improved, than your last. Thank you for sharing your feedback with the online community and we do look forward to recovering you to be a loyal guest of Hotel Mela!
4out of 5
Recommended
for Everyone
by A verified traveller from H. Indiana

Close to Times Square

Posted 01-Jan-2017
Close to Times Square, clean, friendly staff. Would stay again
Comment from Hotel Management
01-Jan-2017 by Nick , Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
3out of 5
Recommended
for Everyone
by A verified traveller from Bonn

Für NYer Verhältnisse sicher ok, aber...

Posted 31-Dec-2016
Pros: Eindeutig die Lage direkt am Times Square, wo man auch spät abends noch einkaufen kann.
Cons: Aufhängmöglichkeiten für Handtücher, mehr Ablagefläche im Zimmer schaffen, Teppich und Badbeleuchtung reinigen.
Location: Phänomenal ist, das man wirklich nur wenige Meter vom Times Square entfernt ist und in 2 Minuten mitten drauf steht!
ein wenig mehr Sauberkeit hätten wir uns schon gewünscht. Nach einer Woche Aufenthalt, was in NY heißt, abends nur noch müde ins Bett zu kriechen, waren unsere Koffer mit einer dicken Staubschicht belegt. Der Teppich hatte mehrere Brandflecken, der Duschvorhang war flammneu - aber das ganze Zimmer stank entsetzlich nach Chemie. Wir hatten einen Raum mit zwei Betten - und mehr passte dort auch nicht rein. Der Kleiderschrank ist mit zwei Winterjacken gut belegt und für Hosen, Shirts etc. sind nur 2 Mini-Schubladen vorhanden. Man nutzt also den Nachttisch oder lebt aus dem Koffer. Eigentlich war das Zimmer an sich schön abgestimmt - nur ein wenig in die Jahre gekommen und extrem eng. Im Bad mussten alle Handtücher nach Gebrauch irgendwie auf die schmale Stange über der Toilette passen. Aber irgendwie war trotzdem alles da, was man so braucht... Das Personal ist sehr freundlich - was uns jedoch ein wenig geärgert hat war, dass nach der Abreise unsere Kreditkarte belastet wurde und man uns vorher gesagt hat, es kämen keine weiteren Kosten auf uns zu. Die Rechnnung für die Service Fee (25$/Tag+Tax) habe ich erst auf Nachfrage zugeschickt bekommen. Die Fee ist aber durchaus üblich in NY - und vielleicht war es einfach ein Missverständnis. Alles in allem sicher ein gutes Hotel, das aber in Deutschland so bei max. 3 Sternen liegen würde. Das Frühstück haben wir aufgrund des sehr hohen Preises nicht getestet.
Comment from Hotel Management
04-Jan-2017 by John S., Hotel Management
Hallo Amira, Danke soviel für Ihren letzten Aufenthalt im Hotel Mela und für Ihre Erfahrungen mit der Online-Community. Während wir Ihr Feedback und lernen über eine sehr gute bzw. perfekte Erfahrung gerne würden, verstehen wir, dass Defizite Ihrer Erfahrung nur durchschnittliche gemacht. Wir hoffen und Vertrauen, dass Ihre Zukunft Reisepläne nach New York beinhalten Hotel Mela also können wir wirklich zeigen, was für ein tolles Hotel das ist! Nochmals vielen Dank und alles gute!
4out of 5
Recommended
for Everyone
by A verified traveller from Annapolis, MD

Quiet yet in Times Square

Posted 30-Dec-2016
Pros: The hotel staff was courteous. Though small, (it IS NYC after all) the rooms were clean and serviceable. Beds were comfortable.
Cons: Request a 2nd floor rooms. The elevators were tiny and took forever. I don't know if there is anything to be done about that though.
If you blink you will miss the hotel on the street! We wanted to stay right in Times Square and this was the perfect location for that. I was worried that it would be noisy but it was perfectly quiet at night. It was walking distance to everything we wanted to see on this trip.
Comment from Hotel Management
30-Dec-2016 by John S. , Hotel Management
Hello Jen, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
5out of 5
Recommended
for Everyone
by A verified traveller

Great hotel!

Posted 30-Dec-2016
If you don't require tons of frills and want a nice sized, clean, modern room in a fantastic location, stay here. We really enjoyed our stay and will choose this hotel again for a future trip. The room provided all the usual amenities and we had a lovely street view. The subway station is right around the corner and there are great restaurants and bars just steps away (although it is not a noisy street at all).
Comment from Hotel Management
30-Dec-2016 by tthomas@hotelmela.com, Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
5out of 5
Recommended
for Everyone
by A verified traveller from Fayetteville, NC

Times Square Treasure

Posted 29-Dec-2016
Pros: Location, location, location
Cons: Well, the rooms are not huge, but we didn't expect them to be
Location: Tons of restaurants nearby, as well as attractions. For places that weren't in walking distance, the subway station is just a few steps away.
It is so difficult to select a hotel when you know little about any of them, but other reviewers were very helpful for our recent trip to NYC. Hotel Mela's location was perfect for our family. So many things were just a short walk away, from the bright lights of Times Square and Broadway to Central Park and the Empire State Building. The staff is very cheerful and helpful.
Comment from Hotel Management
30-Dec-2016 by tthomas@hotelmela.com, Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
4out of 5
Recommended
for Everyone
by A verified traveller from Montréal

Hôtel très bien situé

Posted 29-Dec-2016
À un coin de rue de Times Square donc tranquille dans la rue de l'hôtel mais à deux pas de l'action. Bons restaurants à proximité.
Comment from Hotel Management
30-Dec-2016 by tthomas@hotelmela.com, Hotel Management
Hello, Thanks so much for your recent stay at Hotel Mela and for sharing your experience with the online community. While we would have loved to receive your feedback and learning about a very good and/or perfect experience, we do understand that shortfalls made your experience only average. We do hope and trust that your future travel plans to NYC do include Hotel Mela so we can truly demonstrate what a great hotel this is! Thanks again and all the best!