Ratings based on 3,547 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Quebec

Très bien situé et propre.

Posted 20-Jul-2016
Pros: Localisation. Chambre très propre.
Cons: WiFi dans les chambres
Location: Très bien situé. À proximité de Times Square et à distance de marche des arrêt de transport en commun en provenance et en direction des aéroports.
C'est mon troisième séjour au Mela. L'hôtel est très bien situé à moins d'une minute de Times Square. tu peux faire beaucoup de chose à pied. De plus, les arrêts d'autobus pour les aéroports sont à distance de marche. La chambre n'est pas trop grande, mais j'ai déjà vu plus petit à New-York. Je recommande.
Comment from Hotel Management
20-Jul-2016 by John S, Hotel Management
Hello Luc, Thank you very much for rewarding us with your loyalty and staying with us for a 3rd time! We certainly appreciate it and for you taking the time for sharing your experience in a public online forum. Our service and location is 2nd to none and we look forward to maintaining this reputation on an indefinite basis. Thanks again and we're already looking forward to your 4th arrival and stay at Hotel Mela!
5out of 5
by A verified traveller from Pacifica, CA

GREAT hotel near BROADWAY shows!

Posted 20-Jul-2016
Pros: Close to the Richard Rogers Theater!
I was able to book this hotel only a day before we needed it. My daughter made a last minute decision to go to NYC to see the original Hamilton cast on their second to last show. The Hotel Mela was close to the Richard Rogers Theatre, and the room was small but clean and perfect for her needs. The hotel staff was very accommodating when I called with a few last minute concerns.
Comment from Hotel Management
20-Jul-2016 by John S, Hotel Management
Hello Fer, Thank you very much for choosing Hotel Mela for your last minute trip to NYC. Such an exciting trip for you to see the Broadway show that is currently the "toughest ticket in town"! Based on your kind comments, we look forward to welcoming you back the next time your travels bring you back to NYC. Thanks again and all the best!
5out of 5
by A verified traveller from New York.

Perfect location, great staff!

Posted 16-Jul-2016
Lovely hotel run by very friendly, knowledgeable staff - always willing to help. Only slight issue, the noise of the air conditioning, which is a must in N.Y. in July.
Comment from Hotel Management
17-Jul-2016 by John S, Hotel Management
Hello Peter, thank you so very much for your kind review, specifically about the great associates here at Hotel Mela. We are sorry about the noisy HVAC unit, we do hope maintenance was able to assist in a prompt and efficient manner. We do hope to welcome you back in the very near future!
3out of 5
by A verified traveller

Too many other better choices

Posted 16-Jul-2016
Great location and nice quality toiletries. Poor housekeeping service. EXTREMELY small room even by New York standards. Room is the size of a queen bed with one foot of walking space around the bed. No place to put luggage except in front of entry door which blocks exit to room.
Comment from Hotel Management
19-Jul-2016 by John S., Hotel Management
Hello Traveler, the Hotel Mela is sorry to learn about your poor experience, specifically as it relates to the Housekeeping service. While day to day, we cannot control the square footage of guest rooms, we do take all guest feedback very seriously.
4out of 5
by A verified traveller from Marbella

Situación excelente, personal atento y servicial

Posted 15-Jul-2016
Pros: La ubicación y el personal
Cons: La limpieza de la habitación. Más variedad de te y café gratuitos dentro de la habitación y que el sistema del minibar no fuera automático.
La situación es muy buen, a tan solo unos metros de Times Square. El personal siempre nos ayudó bastante en todo lo que nos hizo falta. En las habitaciones nos gustó mucho que hubiera cafetera/tetera. En el cuarto baño había secador y los amenities eran buenos. También había plancha y caja fuerte gratuita. El tamaño de la habitación justito pero suficiente para una pareja. La cama muy cómoda.
Comment from Hotel Management
17-Jul-2016 by John, Hotel Management
Hello Javier, thank you for sharing your very good Hotel Mela with us. We appreciate your feedback and thrilled to learn that you had a great experience. We do hope to have the chance to welcome you back in the near future. Thank you!
4out of 5
by A verified traveller from Eindhoven

Goed hotel, Times Square op 300 meter!

Posted 12-Jul-2016
Pros: Ligging en vriendelijkheid van het personeel
Location: Centraal tov veel activiteiten en bezienswaardigheden. Veel is binnen een kwartier te lopen. Metro station is vlak bij.
Een zeer gunstig gelegen hotel met personeel wat oprecht bereid is om service te verlenen. Gelegen aan 44th street zijn veel "must do's" binnen een kwartier te belopen. Het hotel is van alle gemakken voorzien. Ik was samen met mijn dochter van 16 en bij binnenkomst werd ons meteen een grotere kamer aangeboden zonder extra kosten. Geen uitzicht, want we keken uit op een muur (binnenplaats) maar dat vond ik geen probleem. Daardoor was het 's nachts ook rustig en hadden we totaal geen last van het lawaai van New York. Er stond 1 bed in en op mijn verzoek werd er een bed bij geplaatst, zonder extra kosten. Bedden zijn prima en het hotel is schoon. Ik ga hier zeker terug bij een volgend bezoek aan New York. Prijs kwaliteit verhouding is prima!
Comment from Hotel Management
17-Jul-2016 by John, Hotel Management
Hello Bert en Noor, thank you for sharing your very good Hotel Mela experience with the Expedia review community. Our location certainly is amazing and our goal is to match our service with that. Please do join us again soon when your travels bring you back to NYC.
4out of 5
by A verified traveller from South Carolina

Great location for theatre lovers.

Posted 11-Jul-2016
Located just half a block from Times Square and within easy walking distance of most theatres. Plenty of restaurants to choose from close by. The room was a bit small and the bed was uncomfortable, but it was sufficient for a week. We were in a great midtown location that made it easy to get to the rest of the city by bus or subway. The staff was always very courteous and helpful.
Comment from Hotel Management
20-Jul-2016 by John S, Hotel Management
Hello Amanda, thank you so much for choosing to stay with Hotel Mela recently, we most certainly appreciate it and for sharing your experience with the Expedia online community. Our location and personal service is what sets Hotel Mela apart from the typical Times Square experience and we pride ourselves on being a quiet and quaint escape from the "madness" of the TS crowds. We do look forward to welcoming you back in the near future; thanks again and all the best!
4out of 5
by A verified traveller from Puerto Rico

Mela

Posted 06-Jul-2016
Nice hotel, even that room was small. Excellent location and good price.
Comment from Hotel Management
17-Jul-2016 by John, Hotel Management
Hello Rad, Thank you for your recent stay at Hotel Mela and for sharing your very good experience with us! We do look forward to welcoming you back when your travels bring you back to NYC. Thanks again and all the best!
4out of 5
by A verified traveller from NY

Very close to Times Square

Posted 27-Jun-2016
Room much smaller than what I expected compared to the picture I saw before booking, noise air condition.Staff was friendly.
5out of 5
by A verified traveller from Texarkana, TX

Wonderful boutique hotel steps from Times Square.

Posted 26-Jun-2016
Pros: Location and price.
Cons: A desk or dressing table would be a welcome addition.
Location: Times Sqaure is just steps away. The theater district is right there. You are in the heart of Manhattan!
This was our second stay at Hotel Mela. We love it's location right off Times Square. The rooms are small, but we are there to see the beautiful city, so not much time is spent in our room. We were on the 12th floor with a wonderful view of 4th Street below us. The rooms are clean and quiet. The staff is exceptional! Very welcoming and eager to assist.