Ratings based on 491 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
83% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Roosendaal

Prettig hotel met uitstekende ligging.

Posted 29-Sep-2016
Pros: Ligging en vriendelijk en behulpzaam personeel.
Cons: Organisatie van onze reis was prima verzorgd.
Location: Zie boven
Hotel Hugo is een goed hotel. Voor een stadsbezoek uitstekend gelegen in rustige wijk. In de buurt van de Hudson en belangrijke bezienswaardigheden o.a. Onze Trade Center met 9/11 museum. Vriendelijk en behulpzaam personeel. Minpuntje de hotelkamer die te klein is of misschien wat onpraktisch ingericht met kingsize bed met uit-stekende scherpe hoeken waaraan we ons regelmatig bezeerden. Verder misten we een instructie voor de bediening van de verschillende apparatuur.
4out of 5
by A verified traveller

Zentral gelegenes schönes Hotel

Posted 18-Aug-2016
Das Hotel liegt zentral; 5-7 Minuten zur Metro. Die Zimmer sind geräumig für New Yorker Verhältnisse; das Bad ist super. Leider ist die Roof-Bar, mit der tollen Aussicht, für Hotelgäste kaum zu nutzen, da hier (sie ist öffentlich) täglich Partys, teils mit geschlossener Gesellschaft, stattfinden.
4out of 5
by A verified traveller from München

Cooles Hotel in SOHO mit toller Dachterrasse

Posted 16-Aug-2016
Pros: Die Dachterrasse - die scheinbar kein Touri-Plätzchen, sondern hipper In-Treffpunkt für New Yorker ist...!
Cons: Zimmer sehr klein, Schrank sehr sehr klein, keine Pflegeartikel im Badezimmer (Wattepads, Q-tipps)
Location: Das Hotel ist am Ende der Springstreet - und somit fußläufig vom netten Soho entfernt! U-Bahnen verschiedener Linien in ca. 5 Min. Fußweg!
War über ein langes WE mit einer Freundin in NY. Tolles Hotel, vor allem weil wirklich zentral gelegen (wenn man Soho mag). Mehrere U-Bahnen sind in ca. 5 Min Fußweg entfernt... Zimmer war sehr klein, und v.a. wenig Platz für KLamotten im Schrank. Topp: Die coole Dachterrasse!
5out of 5
by A verified traveller

Love the roof Top

Posted 15-Aug-2016
Sweet hotel in quite neighborhood. Enjoyed the rooftop and although room was small it was clean and comfortable
Comment from Hotel Management
17-Aug-2016 by Sincerely, Pablo Migoya, Hotel Management
Hello Guest, Thank you for taking the time to write us such a sweet review. We are pleased to hear that Hotel Hugo exceeded your expectations. Hope to see you again on your next visit to NYC.
4out of 5
by A verified traveller from Doylestown, PA

Great Hotel In a Great Part of the City

Posted 15-Aug-2016
Pros: Great views & staff. Comfortable bed. Cool roof top bar (excessively loud music when we went, yet worth going to for a drink just for the views alone)
Cons: Can really improve the room size, yet I suppose you could charge a little less for what you get.
Location: As noted about, it was very convenient for us to get to the City Winery. In addition, the next day we walked through TriBeca to the Freedom Tower.
My wife and I came into New York to see a concert at the City Winery. This hotel was less than two blocks away and I was able to get a deeply discounted rate using my Expedia points. We were treated very well by the hotel staff. Everyone was tremendously accommodating and the room was nice and clean. The room was small (pretty common for NYC), yet the bed was comfortable and the view over to the Hudson spectacular. I would be happy to stay here again, yet due to the room size alone, I'm not sure I would be willing to pay the "rack rate" in the future. I will be on the lookout for specials they may offer and hope that those specials line up with other shows I'd like to see at the City Winery.
Comment from Hotel Management
24-Aug-2016 by Sincerely, Pablo Migoya, Hotel Management
Hello Drew, - Thank you for taking the time to write us a review on Expedia.com. We are pleased to hear that you enjoyed our comfortable rooms and location. We look forward to seeing you in the future.
2out of 5
by A verified traveller

Posted 15-Aug-2016
A/C was awful and filled room with a smell. Bathroom door wouldn't shut.
Comment from Hotel Management
24-Aug-2016 by Sincerely, Pablo Migoya, Hotel Management
Hello Guest, -We are so sorry to hear the AC wasn't working 100% while you were here. Please accept our sincerest apologies. :-(
4out of 5
by A verified traveller

Posted 03-Aug-2016
Great location. So many good restaurants in walking distance. Staffs were very kind. The rooftop bar was nice.
Comment from Hotel Management
05-Aug-2016 by Sincerely, Pablo Migoya, Hotel Management
Hi Jen, - Thank you for your lovely review. We hope to see you again.
4out of 5
by A verified traveller

Great place to stay for a few nights!

Posted 25-Jul-2016
Cons: More comfortable mattresses!
My room was quiet with a great view and all the necessary amenities. It was a little small, though I expected that (no bathtub, just a shower). Also, the front desk staff and doormen were friendly and welcoming. On the negative side, I found the bed painfully uncomfortable as it was too soft, which may be personal preference. Also, the bouncer at the elevator door was somewhat unfriendly when the rooftop was busy with guests. Wifi was a bit slow at times as well. Despite these minor complaints, overall I really enjoyed my stay at Hotel Hugo.
Comment from Hotel Management
29-Jul-2016 by Sincerely, Pablo Migoya, Hotel Management
Hello guest, Thank out for taking the time to write us a kind review on Expedia.com. We are pleased to hear despite some minor complaints, overall you really enjoyed your stay. We loook forward to your next visit. Again, thanks for the review.
3out of 5
by A verified traveller

Posted 25-Jul-2016
quality not match the price..................................
Comment from Hotel Management
by Sincerely, Pablo Migoya, Hotel Management
Hello guest, Thanks for the feedback. We hope to see you again.
4out of 5
by A verified traveller from Nantucket, MA

Great Location. Modern. Hip. Friendly.

Posted 24-Jul-2016
Great Expedia rate, with upgrade. Very good location. Friendly staff. A bit of a 20-somethings scene weekends on rooftop, but otherwise great.
Comment from Hotel Management
29-Jul-2016 by Sincerely, Pablo Migoya, Hotel Management
Hello Jc, - Glad to hear you enjoyed your time at Hotel Hugo. Hope you will consider us again for your next stay. :-)