Ratings based on 693 Verified Reviews

4.2 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Atlanta

Great hotel; however, it's the little details.

Posted 10-Apr-2018
Pros: I love the location and atmosphere.
Cons: Pulling everything together for a cohesive look and this hotel will be a bad ass in the Tribecca/SoHo area.
I thoroughly enjoyed my stay at Hotel Hugo. The rooms were clean and very well maintain through out my stay. The front desk staff were very pleasant and accommodating. Now with that said, there were few things that did not go over well with me. First of all I was placed on the second floor right over the front entrance with a horrible view of the top of the marquee/ logo. The hallways for the stairs were filled with mattresses and I found this out by taking the stairs over the elevator many days because it was extremely slow. The security for the entrance to the rooftop deck was completely and utterly rude to me and treated me as if I was an attendee to a club and I was a guest, I showed him my room key 5 times in the course of the day and he still could not remember i was a guest. He was very night club bouncer "ish" without the height and build. It was somewhat humorous after a certain point. Overall great stay with those two minor infractions.
Comment from Hotel Management
11-Apr-2018 by Pablo Migoya, Hotel Management
Hello Vincent, We really appreciate that you took the time to tell us about your most recent stay. We are glad that you enjoyed our location as well as the atmosphere. I would like to take this opportunity to apologize for the items that were in the hallways of the stairwell as well as the service that you received at our rooftop bar. Security is a bit tricky here, but that is no excuse. We want to make sure that each and every guest enjoys their stay with us. We will use your feedback to make improvements for future guests. Thank you again for sharing your experience.   Sincerely, Pablo Migoya
2 out of 5
by A verified traveller from Clarksville, MD

Wasn’t good..

Posted 01-Apr-2018
I was not pleased with the bathroom at all due to slow draining bathroom sink, weak water pressure in shower.
Comment from Hotel Management
05-Apr-2018 by Pablo Migoya, Hotel Management
Hello Kiho, We really appreciate that you took the time to tell us about your most recent stay. I would like to take this opportunity to apologize for the issues in the bathroom. We want to make sure that each and every guest enjoys their stay with us, and not worry about the bathroom. We will use your feedback to make improvements for future guests. Thank you again for sharing your experience. Sincerely, Pablo Migoya
5 out of 5
Recommended
for Everyone
by A verified traveller

Chic, cozy, cool boutique hotel

Posted 24-Mar-2018
Friendly service, easy check in, cool rooftop bar with a spectacular view and my room was perfectly accomodating, the bed was super comfortable, the decor was sleek but warm. Will definitely stay here again. And again.
Comment from Hotel Management
26-Mar-2018 by Pablo Migoya, Hotel Management
Hello, We are so happy that you enjoyed your stay. It is our goal to ensure that each of our guests feels comfortable and welcome. We take pride in our rooftop bar and customer service. Thank you so much for all the positive feedback and we hope you have the chance to stay with us again in the future.   Sincerely, Pablo Migoya
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Mar-2018
Staff was very helpful, room very comfortable and clean
Comment from Hotel Management
26-Mar-2018 by Pablo Migoya, Hotel Management
Hello, Thank you so much for all the positive feedback and we hope you have the chance to stay with us again in the future.   Sincerely, Pablo Migoya
5 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Modern and Chic hotel nestled near Hudson River

Posted 19-Mar-2018
Pros: The rooms are built efficiently and with all the comforts of home, the shower was amazing and our room had a cool river view.
Cons: The scent in the lobby is a bit strong, everything else is perfect.
Location: Convenient location near the 1-2-3 and A C E trains and walking distance to Soho, Tribeca, Battery Park and West Village.
This hotel is a hidden gem, its modern, chic, comfortable, and I would recommend it to anyone. I had family visiting in town and I wanted them to be comfortable so I had booked them an evening in Hotel Hugo and they absolutely loved it.
Comment from Hotel Management
23-Mar-2018 by Pablo Migoya, Hotel Management
Hello Mr. M, We are so happy to read that you enjoyed your stay and the view of the river. We are so glad to hear that you would recommend our hotel. We apologize for the strong scent in the lobby. Thank you so much for all the positive feedback and we hope you have the chance to stay with us again in the future.   Sincerely, Pablo Migoya
1 out of 5
by A verified traveller

Beware - Do Not Stay

Posted 19-Mar-2018
We had numerous issues with the heat at this hotel as well as non-working power outlets and a non-working phone. Even after the heat situation was looked into by 2 maintenance technicians at the hotel, the heat still did not operate properly. The first morning of our stay there was another hotel patron complaining about the heat. The last morning of our stay at 7am there was very loud drilling occurring throughout the building. There are so many better properties than this one. Beware and stay somewhere else.
Comment from Hotel Management
23-Mar-2018 by Pablo Migoya, Hotel Management
Hello Zactye, We really appreciate that you took the time to tell us about your most recent stay. I would like to take this opportunity to apologize for the issues with the heat, power outlets, drilling, and phone. We want to make sure that each and every guest enjoys their stay with us, and not worry about issues with the heat or noise. We will use your feedback to make improvements for future guests. Thank you again for sharing your experience.   Sincerely, Pablo Migoya
2 out of 5
by A verified traveller from New York

Decent hotel next to a very loud construction site

Posted 20-Feb-2018
The hotel is nice - well appointed and clean rooms, but there’s a large construction site next door that becomes active on weekdays at 7am. If you’ll be there during the week and sleeping in is part of your plan, I’d skip this hotel until the construction is done.
Comment from Hotel Management
21-Feb-2018 by Pablo Migoya, Hotel Management
HI Dave, Thank you for taking the time to leave a review about your recent stay. I'm sorry about the construction next door, we hope it will end soon. I'm happy to hear that you liked our rooms. I hope you will stay with us again soon. Sincerely, Pablo Migoya Sincerely, Pablo Migoya
5 out of 5
Recommended
for Everyone
by A verified traveller from katonah

Love it! Jose, the valet, is awesome!

Posted 19-Feb-2018
Location: City Winery
We love Hotel Hugo. Great location. Love the roof top bar. Fabulous views! Love the location!
Comment from Hotel Management
23-Feb-2018 by Pablo Migoya, Hotel Management
Hello Robin, We are so happy to read that you enjoyed the rooftop bar and views from the hotel. Thank you so much for all the positive feedback and we hope you have the chance to stay with us again in the future. Sincerely, Pablo Migoya
5 out of 5
Recommended
for Everyone
by A verified traveller from vancouver BC

Amazing hotel !

Posted 10-Feb-2018
This is my third stay at Hotel Hugo and it’s amazing! Jose at the front door is so accommodating and it always feels like coming home at the end of our day.
Comment from Hotel Management
19-Feb-2018 by Sincerely, Pablo Migoya, Hotel Management
Hello rashell- Thank you for sharing this lovely review with us on Expedia. It is so pleasing to know that you continue to enjoy your stays at Hotel Hugo. Jose is one of our guest's favorite. We are happy to hear he continues to be an asset to us. Thanks again for this review and we look forward to seeing your 4th stay
4 out of 5
Recommended
for Couples
by A verified traveller from Sydney

Spacious luxury hotel

Posted 04-Feb-2018
Pros: The king bed and nice bathroom
Cons: The cleanliness of the bathroom, a few hairs from the previous occupant.
Location: Quieter area (besides the construction site) and a short walk to Soho CBD.
A really modern hotel, with spacious rooms for New York and not too far to walk to the thick of Soho. The hotel staff were so lovely, great customer service. We had a few problems with the noise of the construction site, it didn't bother us too much but the hotel still took some money off our stay. The rooms were quite luxurious with a king bed and large shower head.
Comment from Hotel Management
05-Feb-2018 by Pablo Migoya, Hotel Management
Hi Jess, Thank you for staying with us and for taking the time to leave a review. I am happy to hear that you enjoyed your room and our location! I'm sorry for the construction, we hope it will end soon. I hope you will be back with us again soon. Sincerely, Pablo Migoya