Ratings based on 711 Verified Reviews

4.2 out of 5
80% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 12-Jun-2018
Bed pillows uncomfortable, would have liked to have better selection to choose from. Beverage cooler never cooled drinks. Toilet seat needed fixing. Overall good stay, quiet room, loved decor, good bathroom size. Staff friendly. Roof top amazing.
Comment from Hotel Management
13-Jun-2018 by Pablo Migoya, Hotel Management
Hello, We are so happy to read that you enjoyed your stay and had a great interaction with the staff. Our staff works tirelessly to ensure that each guest is having a great time. We apologize for the uncomfortable pillows, toilet seat, and beverage cooler. Thank you so much for all the positive feedback and we hope you have the chance to stay with us again in the future.   Sincerely, Pablo Migoya
5 out of 5
by a verified traveller from Philadelphia

Posted 28-May-2018
Great Hotel, perfect location, spectacular roof top
Comment from Hotel Management
01-Jun-2018 by Richard, Hotel Management
Thank you for your review. We are excited that you did enjoy your self here at Hotel Hugo. We hope to see you again!
5 out of 5
by a verified traveller from Houston, Texas

Posted 24-May-2018
The doormen in the mornings (Jose-excellent!!!, John and Juan-were very helpful). Their excellent customer service was the best. The hotel was very nice. In a great location. The views from the bar area on top of the hotel were breath-taking. I would recommend this hotel in a New York minute. I will be back!!
Comment from Hotel Management
24-May-2018 by Pablo Migoya, Hotel Management
Hello Sandra, We are so glad to hear that enjoyed your stay and experiences with our staff. We take pride in our location and customer service. Thank you so much for all the positive feedback!  Sincerely, Pablo Migoya
5 out of 5
by a verified traveller

Posted 15-May-2018
Comment from Hotel Management
17-May-2018 by Pablo Migoya, Hotel Management
Hello, Thank you so much for all the positive feedback! Sincerely, Pablo Migoya
5 out of 5
by a verified traveller from Pittsburgh, PA

Posted 07-May-2018
Nice size room for nyc hotel rooms. Great neighborhood west village location. Walk up to Hudson street which is behind the hotel and runs parallel to Greenwich Street for great restaurants and coffee shops.
Comment from Hotel Management
08-May-2018 by Pablo Migoya, Hotel Management
Hello Evelynk57, We are so glad to hear that you enjoyed your stay and our location. Thank you so much for all the positive feedback and we hope you have the chance to stay with us again in the future. Sincerely, Pablo Migoya
4 out of 5
Recommended
for Everyone
by a verified traveller from Atlanta

Great hotel; however, it's the little details.

Posted 10-Apr-2018
Pros: I love the location and atmosphere.
Cons: Pulling everything together for a cohesive look and this hotel will be a bad ass in the Tribecca/SoHo area.
I thoroughly enjoyed my stay at Hotel Hugo. The rooms were clean and very well maintain through out my stay. The front desk staff were very pleasant and accommodating. Now with that said, there were few things that did not go over well with me. First of all I was placed on the second floor right over the front entrance with a horrible view of the top of the marquee/ logo. The hallways for the stairs were filled with mattresses and I found this out by taking the stairs over the elevator many days because it was extremely slow. The security for the entrance to the rooftop deck was completely and utterly rude to me and treated me as if I was an attendee to a club and I was a guest, I showed him my room key 5 times in the course of the day and he still could not remember i was a guest. He was very night club bouncer "ish" without the height and build. It was somewhat humorous after a certain point. Overall great stay with those two minor infractions.
Comment from Hotel Management
11-Apr-2018 by Pablo Migoya, Hotel Management
Hello Vincent, We really appreciate that you took the time to tell us about your most recent stay. We are glad that you enjoyed our location as well as the atmosphere. I would like to take this opportunity to apologize for the items that were in the hallways of the stairwell as well as the service that you received at our rooftop bar. Security is a bit tricky here, but that is no excuse. We want to make sure that each and every guest enjoys their stay with us. We will use your feedback to make improvements for future guests. Thank you again for sharing your experience.   Sincerely, Pablo Migoya
2 out of 5
by a verified traveller from Clarksville, MD

Wasn’t good..

Posted 01-Apr-2018
I was not pleased with the bathroom at all due to slow draining bathroom sink, weak water pressure in shower.
Comment from Hotel Management
05-Apr-2018 by Pablo Migoya, Hotel Management
Hello Kiho, We really appreciate that you took the time to tell us about your most recent stay. I would like to take this opportunity to apologize for the issues in the bathroom. We want to make sure that each and every guest enjoys their stay with us, and not worry about the bathroom. We will use your feedback to make improvements for future guests. Thank you again for sharing your experience. Sincerely, Pablo Migoya
5 out of 5
by a verified traveller

Awesome

Posted 24-Mar-2018 on Hotels
Awesome customer service from Josh and Katherine from reception, they put us on a VIP list after finding out it was our anniversary and send a bottle of prosecco to our room. Thanks guys.
Comment from Hotel Management
26-Mar-2018 by Pablo Migoya, Hotel Management
Hello Sidney, We are so happy to read that you enjoyed your stay with us. Customer service is our priority and we work tirelessly to ensure that each guest is having a great time. Thank you so much for all the positive feedback and we hope you have the chance to stay with us again in the future.   Sincerely, Pablo Migoya
5 out of 5
Recommended
for Everyone
by a verified traveller

Chic, cozy, cool boutique hotel

Posted 24-Mar-2018
Friendly service, easy check in, cool rooftop bar with a spectacular view and my room was perfectly accomodating, the bed was super comfortable, the decor was sleek but warm. Will definitely stay here again. And again.
Comment from Hotel Management
26-Mar-2018 by Pablo Migoya, Hotel Management
Hello, We are so happy that you enjoyed your stay. It is our goal to ensure that each of our guests feels comfortable and welcome. We take pride in our rooftop bar and customer service. Thank you so much for all the positive feedback and we hope you have the chance to stay with us again in the future.   Sincerely, Pablo Migoya
4 out of 5
Recommended
for Everyone
by a verified traveller

Posted 23-Mar-2018
Staff was very helpful, room very comfortable and clean
Comment from Hotel Management
26-Mar-2018 by Pablo Migoya, Hotel Management
Hello, Thank you so much for all the positive feedback and we hope you have the chance to stay with us again in the future.   Sincerely, Pablo Migoya