Ratings based on 402 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

Great location very nice accommodations.

Posted 07-Feb-2016
Location: Great area for going to restaurants / cafes. Raouls, Balthazar, Odeon all in walking distance. The New Museum is nearby and great shopping.
This hotel was better than expected. The only complaint I have is the roof area is not that welcoming and the bartenders were very inattentive and argued the point with me that I hadn't informed them I'm a guest (when I clearly did) when handing me the bill after being less than attentive. Very comfortable bed and beautiful bathroom. The rooms are small but that is nothing un usual for NYC.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice relaxing stay

Posted 06-Feb-2016
Hotel hugo is a great little boutique hotel in soho. Great location walking distance to restaurants. Make sure to check out the rooftop bar.
5 out of 5
Recommended
for Everyone
by A verified traveller from Easton Pa

Very nice night in the city!

Posted 30-Jan-2016
We loved this hotel. Everyone was wonderful. The room were Fabulous. We would love to stay here again. In a great spot we walked all over. Thank you for a great night.
Comment from Hotel Management
03-Feb-2016 by Sincerely, Pablo Migoya, Hotel Management
Hello Teva, - We are so happy to hear Hotel Hugo exceeded your expectations. Thank you for sharing your experience with us on Expedia as well as for providing us with beautiful photos. We hope to host you again the next time you're in NYC.
5 out of 5
Recommended
for Everyone
by A verified traveller

Hotel dans le quartier tribeca

Posted 24-Jan-2016
L'hôtel est très bien décoré, avec beaucoup de bois mais en style moderne. Le personnel très gentil et la chambre confortable. Très silencieux
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jan-2016
The room was very nice and comfortable, the entire staff was very friendly.
Comment from Hotel Management
26-Jan-2016 by Sincerely, Pablo Migoya, Hotel Management
Hello guest, - We are so happy to hear you enjoyed your stay at Hotel Hugo along with our friendly staff. Thank you for taking the time to rate and review us. We hope to see you again.
3 out of 5
Recommended
for Everyone
by A verified traveller from NY

Good location

Posted 22-Jan-2016
Alarm turned on for a test at 11am which was super scary
Comment from Hotel Management
03-Feb-2016 by Sincerely, Pablo Migoya, Hotel Management
Hello MS, - Thanks so much for writing us a review. Hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice modern hotel with a great rooftop bar.

Posted 18-Jan-2016
Pros: Modern hotel and helpful staff
Cons: Nothing. The rooms could be bigger but this is the nature of NY hotels
Location: Near heart of Greenwich village.
Very good service from check in to departure. Staff friendly and helpful and room was clean and well appointed. As is the problem with all hotels in big cities there is a shortage of space in the room with there Being insufficient space for two people to walk around in the room at the same time. Fully recommend a stay there
Comment from Hotel Management
25-Jan-2016 by Sincerely, Pablo Migoya, Hotel Management
Hello tom, - We are thrilled to hear how much you enjoyed your stay at Hotel Hugo. Thank you for taking the time to rate and review us via Expedia. Also, thank you for the wonderful compliments regarding our staffs. I will be sure to share your review with them. Again, thanks for the review and we look forward to seeing you soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from Cleveland

Great designer hotel, close to the buzz

Posted 18-Jan-2016
Pros: Staff, location, everything
Location: The location is great. Tucked away yet close enough to the buzz. All the cool SoHo shopping streets nearby
Nice and friendly place, very nice rooms. Liked the design a lot
Comment from Hotel Management
25-Jan-2016 by Sincerely, Pablo Migoya, Hotel Management
Hello AK, - We cannot thank you enough for such a lovely review and rating. We feel so pleased knowing Hotel Hugo did not disappoint. We hope to host you soon and again thanks for the review.
5 out of 5
Recommended
for Everyone
by A verified traveller from Pacifica, CA

Nice Hotel West SoHo

Posted 05-Jan-2016
Pros: It was clean and good quality bed. The staff were helpful.
Cons: The Keurig in our room didn't work. Other than that, we were happy.
Location: See above.
My husband and I stayed 2 nights at Hotel Hugo traveling from the SF Bay Area. It was the weekend before Christmas and we stopped in NYC for a couple days before going down to Jersey to family. We had a great stay. The Hotel is somewhat out of the way, but we are walkers and found great restaurants nearby. We walked to SoHo and the village and to the 911 Memorial. We took the train easily to go to the Tenement Museum, which was great. If you love being in the middle of everything, this may not be for you but it was great for us. Very nice and clean. The staff were helpful with directions, etc.
Comment from Hotel Management
12-Jan-2016 by Sincerely, Pablo Migoya, Hotel Management
Hello Debbie, - We are so happy to hear you enjoyed your stay at Hotel Hugo. Thank you for the wonderful 5 star review. We hope to see you again for future stays.
3 out of 5
by A verified traveller

good location between soho and hudson river

Posted 16-Dec-2015
attractive hotel close to the hudson river walkway to ground zero the reason why i would not recommend this hotel is that the rooms are way to small to be comfortable and the value for money spent is not there on the plus side francois the doorman was awesome and the hotel is clean