Ratings based on 660 Verified Reviews

4.2 out of 5
80% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Jan-2018
Friendly hotel staff, and comfortable rooms. Stayed in a double room, and was spacious enough for 2 people. Walkable to subway stops and shops. Awkward layout of the shower and shower door. Overall, would recommend.
Comment from Hotel Management
19-Jan-2018 by Pablo Migoya, Hotel Management
Dear Guest, Thank you for staying with us and for taking the time to leave a review about your recent stay. I'm happy to hear that you enjoyed your room and that you would recommend us. I hope you will be staying with us again soon! Sincerely, Pablo Migoya
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Jan-2018
Fast check in. Small rooms, but nice! Had dinner downstairs. Good food, decent prices!
Comment from Hotel Management
11-Jan-2018 by Pablo Migoya, Hotel Management
Hi Guest, Thank you staying with us and for taking the time to leave a review! I'm happy to hear that you enjoyed your stay, I hope you will be back again soon. Sincerely, Pablo Migoya
2 out of 5
by A verified traveller

Not worth your money.

Posted 08-Jan-2018
It's unfortunate that people actually pay the amount they do for this hotel. I was able to get two nights free (excluding resort fees). Let's start off with staff... Front desk were snobby and selectively nice. They seemed to be more hospitable towards those who look wealthier. But everyone else were nice. Now the room. It's extremely small. There may be many people out there that fine small rooms cozy, but I found it suffocating. What was worse is that the view was a building, so when we open the blinds we felt even more closed in. But the room was clean, and nice. Service... We asked for toothbrush, didn't have any... toothpaste, didn't have any.. cotton swabs, they gave 4 at a time.. Make sure you dont forget any hygiene stuff. Last... location. It's in a beautiful location, unfortunately everything is a 20 minute walk. Perfect for the fall, horrible during winter.
Comment from Hotel Management
11-Jan-2018 by Pablo Migoya, Hotel Management
Hello Guest, Thank you for staying with us and for taking the time to leave a review. We really appreciate feedback from our guests. I'm very sorry that we did not maintain our usual standard of service during your stay. It was a pleasure hosting you and again we do apologize for the inconvenience. Sincerely, Pablo Migoya
4 out of 5
Recommended
for Everyone
by A verified traveller from Flemington nj

Nice find

Posted 07-Jan-2018
Good price for Nyc Great view at bar Cafe tasty
Comment from Hotel Management
08-Jan-2018 by Pablo Migoya, Hotel Management
Hi Lorraine, Thank you for staying with us and leaving a review. I'm happy to hear that you enjoyed our cafe and bar. I hope you will stay with us again soon. Sincerely, Pablo Migoya
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

short stay

Posted 18-Dec-2017
construction going on next door.. expect some noise
Comment from Hotel Management
19-Dec-2017 by Pablo Migoya, Hotel Management
Hi JP, Thank you for staying with us and for leaving a review. We are sorry for the construction, we hope it will end soon. Thank you again and we hope that we will see you again next weekend! Sincerely, Pablo Migoya
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Dec-2017
Great hotel and great location. Awesome rooftop deck bar. Highly recommend.
Comment from Hotel Management
12-Dec-2017 by Sincerely, Pablo Migoya, Hotel Management
Hello Traveler, - Thank you for taking time to share your experience at Hotel Hugo. We really appreciate it and hope to see you again.
1 out of 5
by A verified traveller from San Francisco

Night Club not a hotel

Posted 09-Dec-2017
Pros: The rooftop bar has great views.
Cons: Don't book private parties in the restaurant on weeknights when you have guests in rooms right above it. Fix broken tiles, outlets, and sinks!
Worst hotel experience ever. Broken floor tiles with sharp edges in the bathroom. Outlets that don't work. Sink backs up after running the water for 15 seconds. Hot and cold water are reversed in the shower. Hotel bar plays music so loud the room vibrates at 1:00 am on a weeknight. Hotel staff supposedly sent facilities up to fix some of the issues but they are not fixed as of tonight. 6:30 am wake up call was the jackhammering at the adjacent construction site. And you are charged a "resort fee" of $15 a day that is supposed to cover wifi except you have to log in to the wifi every few minutes, it doesn't stay logged in for even a half hour. This is my second stay here. I knew the rooms were postage stamp sized and I was ok with that. But this is ridiculous and complaints about noise were met with "it is a private party, I'll ask the dj to turn it down" except there was no change in the noise level. It's a hotel, not a club! I was here for business. We had an event for our NY office and had at least 6 people staying in the hotel and none of us were able to get a good night's sleep. We are removing this hotel from one of our recommended hotels.
Comment from Hotel Management
12-Dec-2017 by Sincerely, Pablo Migoya, Hotel Management
Hello Shannon, - Thank you for sharing some feedback with us. I am sorry to hear you were disappointed with your stay and that we fell short in a few areas. I will bring all of your concerns to our management team's attention. Please reach out directly as we would like to discuss your stay further.
4 out of 5
Recommended
for Everyone
by A verified traveller

Clean hotel at a great downtown location

Posted 16-Nov-2017
Pros: Location, helpful staff
Cons: Heat was too loud. Cannot sleep with that noise! Must add some amenities like cutips, slippers, toothpaste etc.
Enjoyed very much staying at Hotel Hugo. The rooms are quite small (though very clean), but the location is really good. If you enjoy downtown, everything is 10-min walking distance. Staff was very helpful. The heat is VERY loud! And for such a hotel, i'd expect to see some amenities like toothpaste, cutips, hotel slippers etc. Overall quite happy with the experience, definitely worth the pay, would definitely stay again.
Comment from Hotel Management
17-Nov-2017 by General Manager , Hotel Management
Dear Yasmin, Thank you so much for taking the time to tell us about your experience. I'm glad that you had an overall great time and you're even thinking of staying with us again. We really appreciate the kind words and hope to welcome you back very soon! - Sincerely, Pablo Migoya
3 out of 5
by A verified traveller from San Diego, CA

Posted 13-Nov-2017
Very expensive. Room was nice, but very small. Customer Service was less-than-ideal. Bugs in room.
Comment from Hotel Management
16-Nov-2017 by Sincerely, Pablo Migoya, Hotel Management
Hello KMG, - We are sorry to hear of your stay. We would like to discuss your stay in detail. Please reach out to us directly.
3 out of 5
Recommended
for Couples
by A verified traveller

Nice hotel close to great walking neighbourhood

Posted 13-Nov-2017
Pros: Neighbourhood
Cons: Smell in lobby- a pleasant smell by way too strong
Location: Great restaurants, shops and café and great running/walking/biking path by water
Small room but clean. On a factory lined street but very close to great restaurants and café and small shops. Very close to water where there is a great path for walking.
Comment from Hotel Management
14-Nov-2017 by Sincerely, Pablo Migoya, Hotel Management
Hello Traveler, - Thank you for sharing your review with us. We are pleased to hear you enjoyed your stay. We hope to see you again when you are back in NYC.