Ratings based on 608 Verified Reviews

4.2 out of 5
83% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Good hotel with very charming and helpful staff.

Posted 26-Jun-2017
Pros: The staff and the very comfortable beds
Cons: the blinds and loo seat need fixing properly.
Location: The hotel is close to some of the trendy shops and bars and is South of the busy tourist areas meaning that both Uptown and Downtown are accessible.
The hotel was a little out of the way (two blocks from the subway on the edge of Soho) which we thought was a good thing. The rooms were compact but very comfortable. The only downside was a dodgy loo seat and a blind that was hard to close completely at night. The roof bar was very popular if you like to be where its happening, but a peaceful drink or meal was available downstairs.
Comment from Hotel Management
27-Jun-2017 by General Manager, Hotel Management
Hello Susi, Thank you for staying with us! I'm so happy you loved our location and had a chance to explore the city. I would like to apologize if your room needed some updates. I'll be sure to check that every room is in perfect condition, and fix anything that needs fixing. Thank you again for the feedback. Sincerely, Pablo Migoya
4 out of 5
Recommended
for Everyone
by A verified traveller from montreal

Nice hotel in soho

Posted 04-Jun-2017
Close to restaurants and shops. Bar on top floor 16th . We were staying on the 6th floor did not hear the music . Beds too soft ....otherwise was fine . Overall good hotel but pricy.
Comment from Hotel Management
16-Jun-2017 by Maritza Reservations Manager, Hotel Management
We are thrilled you enjoyed our location,thanks so much for taking the time to share this review with future guests and us. We are really grateful for positive reviews like yours. We hope to see you again
4 out of 5
Recommended
for Families
by A verified traveller from Burbank, CA

The Hugo Always treats me well

Posted 19-Apr-2017
Pros: Staff, location, rooftop bar
Cons: Elevators are incredibly slow
Location: Short walk to Tribeca, West Village, a bit longer walk to East Village - great bars and restaurants all over the area
Very friendly and helpful staff. For NYC the rooms are a decent size with (for me) very comfortable beds, and with a bathroom that is not like a small closet common in NYC (nice shower, vanity/sink area).
Comment from Hotel Management
16-Jun-2017 by General Manager, Hotel Management
Dear Guest, Thanks for taking the time to write this review. We very much appreciate all the kind words. Apologies if the elevators slowed you down. That happens from time to time. We very much appreciate your patience and understanding. We hope to see you again on your next visit. Sincerely,  Pablo Migoya
5 out of 5
by Edwin

Cozy and Chic

Posted 19-Apr-2017 on Hotels
Really great hotel. The rooftop bar was amazing, and the staff was great. It's NYC, so the rooms are small. You will never be fully prepared for how small an NYC room will be. That being said, it was very comfortable. Heads up that there isn't a dresser, so be prepared to live out of your suitcase.
Comment from Hotel Management
16-Jun-2017 by George Kurth, Hotel Management
Hello Edwin Thanks for the great rating. We really appreciate the honest and thoughtful feedback. Apologies if the room was a little smaller than you prefer. But you seem to understand that's the nature of NYC hotels. Thank you for your understanding and we're very glad you enjoyed your stay with us! Come back and see us again soon. Sincerely,  Pablo Migoya
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 12-Apr-2017
excellent location. one f my favored hotels in the city.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel and customer service!

Posted 02-Apr-2017
Great location close to the subway, we arrived around 2 pm, check in was easy. The cafe is nice, the food is above average for a hotel. Lovely rooftop bar with great happy hour. The rooms are a good size for NYC standards. The staff is accomodating and cordial, and we got a free bottle of prosseco as an Expedia VIP perk!!! We will definitly be going back!
Comment from Hotel Management
16-Jun-2017 by General Manager, Hotel Management
Dear Guest, Thank you for staying with us and sharing about your stay. Our hotel is full of life and perfect for anyone looking for a good time. I'm happy to read that you enjoyed your bottle of Prosseco upon check in and the view from our rooftop bar. Features like this make our hotel very special. We really appreciate your feedback and hope to see you again very soon. Sincerely, Pablo Migoya
4 out of 5
Recommended
for Everyone
by A verified traveller from Baton Rouge, LA

Great location!

Posted 02-Apr-2017
Loved the proximity to Soho, West Village and downtown area. Rooftop bar is perfect for a drink after a long day of sightseeing. Awesome night view of the Hudson! Had a great deejay on Friday night and a Cuban band on Sunday. Go early or reserve a table with a view. Staff was friendly. Rooms very clean. Super comfy beds!
Comment from Hotel Management
16-Jun-2017 by General Manager, Hotel Management
Dear Guest, I'm so happy you had the chance to party with us on more than one occasion. A Friday night at our hotel is very lively, with locals and guests coming to the rooftop bar for the amazing views of the Hudson River. While our Sunday nights, are filled with dancing, drinking and pure fun. It's so nice that you had a chance to see two sides of our party scene. If you're ever in New York again and looking for a place to just have a great time, you know where to find us. Thank you for your feedback and we hope to see you again very soon. Sincerely, Pablo Migoya
2 out of 5
by A verified traveller from Panama

Not for the business traveler

Posted 27-Mar-2017
Pros: Staff was nice for the most part and they accepted packages delivered at no extra charge. The gym was small but you can get a good workout.
Stayed at this hotel due to proximity to SoHo. In reality this is misleading as SoHo is about a 20-25 minute walk. It is somewhat near the subway but it is not the most convenient line if you are trying to get to midtown or Brooklyn. Staff is friendly enough. My double room was very small but had a nice view. There is absolutely no drawer space. They do provide a small closet and a safe. Beds are not the most comfortable – definitely not what you expect by the hotel rating. The hotel is located by a UPS distribution facility and it can get very noisy especially at night-time. Even though they have thick windows the room was loud even at the 14th floor. My room had not been properly cleaned when I checked in. The hardwood floors are good in that they do not hide dirt well so it was easy to tell that it had not been properly cleaned. The room overall was dusty (blinds, window sill, night table). The bathroom seemed clean until I showered: there was hair in the drain trap which caused water to rise! Disgusting! The hotel overall seems to cater to a very young international crowd and it seems they do not have good control on the amount of guests per room. There was a fully stocked mini bar aside from the mini fridge on top of my desk which took over most of the desk so I had it removed. There were also 6 liquor bottles on top of the safe in the closet that I also had removed due to lack of space. Seems to be a party hotel which is not what I was looking for. I stayed 5 nights and
Comment from Hotel Management
16-Jun-2017 by General Manager, Hotel Management
Dear Guest, Clearly we let you down in a number of areas, and for that I am sorry. You are correct that our hotel is a lifestyle hotel and that we cater to guests looking to enjoy our multiple dining venues and rooftop experiences. However, that does not excuse any of the other items that you mentioned. We appreciate you bringing those issues to our attention and I will certainly look into it. Sincerely,  Pablo Migoya
5 out of 5
by Peter

Happy Hugoists

Posted 27-Mar-2017 on Hotels
Great location, friendly staff. We had a ball.
Comment from Hotel Management
16-Jun-2017 by George Kurth, Hotel Management
Dear Peter, The title of your review brings a smile each time I read it. So very thrilled to see you had such a wonderful time. Sincerely,  Pablo Migoya
4 out of 5
by Cassandra

Posted 17-Mar-2017 on Hotels
Comment from Hotel Management
16-Jun-2017 by George Kurth, Hotel Management
Thank you for the wonderful rating! Sincerely,  Pablo Migoya