Ratings based on 564 Verified Reviews

4.2 out of 5
82% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller

Very small rooms

Posted 27-Feb-2017
The smallest rooms i ever seen in hotel One side of the bed is too narrow I wouldn't recommend on this hotel In that's price you can get hotel with a bigger rooms
5out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Never been treated better than this adorable hotel

Posted 06-Feb-2017
Cons: The rooms are on the small side, but its NYC not much can be done about that. They did make the most of the limited space.
The staff was amazing. The front desk made a number of calls to local restaurants to accommodate our large last minute group. The rooftop bar had amazing views. The rooms were cute, 5/5 would recommend.
Comment from Hotel Management
09-Feb-2017 by Sincerely, Pablo Migoya, Hotel Management
Hello Tony, - We are thrilled to hear you enjoyed your stay so much at Hotel Hugo. Thank you for sharing all of these lovely compliments and we hope to see you again soon.
5out of 5
Recommended
for Couples
by A verified traveller

Posted 06-Feb-2017
Had a great stay. Rooms were affordable. Easy access to subway and Holland Tunnel. We would stay here again!
5out of 5
Recommended
for Everyone
by A verified traveller from Philadelphia, PA

Excellent hotel

Posted 13-Jan-2017
Excellent hotel, great staff, great location highly recommend for biz and leisure visits
Comment from Hotel Management
19-Jan-2017 by Sincerely, Pablo Migoya, Hotel Management
Hello Kb, Thank you for all of your compliments regarding your stay. We hope to see you again! :-)
5out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Truly a New York Gem!!

Posted 29-Dec-2016
Great location far enough from the noise, traffic, crowds of people but close enough to it if thats where you want to be everyday. Safe neighborhood plenty of FREE street parking if you need. The hotenots self is very trendy, upscale, beautifully decorated. It took me less than 3 minutes to check in and less than 3 minutes to check out. Staff is on their toes ready to provide their gues with service. The room was tastefully decorated, and had everything and anything you could think of from TOP SHELF alcoholic beverages to charging stations for international travelers. The bes was large and comfortable fits two perfectly well. The bathroom was very nice spacious enough for comfort. I travel alot and do alot of weekend getaways and by far this has been the nicest boutique hotel I have ever stayed in. If you plan on hangging out in the Village/Greenwich, Soho, TriBeCa or any other surrounding neighborhood I would stay here hands down. I cannot find one negative thing to say about Hotel Hugo.
Comment from Hotel Management
03-Jan-2017 by Sincerely, Pablo Migoya, Hotel Management
Hello traveller, - We would like to take this time to thank you for all of your lovely compliments on Expedia.com. I don't believe we could have described Hotel Hugo better ourselves. It is wonderful to know you appreciated our location and wonderful staff. In addition, we would like to thank you for the 5 star rating. We hope to see you again. :-)
5out of 5
Recommended
for Everyone
by A verified traveller from Madison, WI

Great location, fairly quiet!

Posted 27-Dec-2016
Pros: The location is outstanding and relative to many other hotels, this one is reasonably quiet.
Cons: one night, loud music wafted up to our room on the 5th floor until after 11:30pm, probably coming from the cafe. Have a 11pm quiet time on week nights
Location: SoHo has lots of restaurants and shops - this hotel is perfectly situated!
I stayed here with my sister for a girl's week in NYC celebrating her 50th birthday. The location was perfect - we could walk most places we wanted to go, or a subway station was only 3 blocks away. The room was small but clean and comfortable. We could have used a few more hangers ( probably could have asked the front desk for them) and wished there was room under the beds to stow our suitcases but these would be minor nitpicks, to be fair, from two women with plenty of clothes ;-) The hotel staff was helpful and pleasant whenever I needed anything at all. I would happily stay here again and intend to do that whenever I next visit New York. Thank you for a wonderful week, Hotel Hugo!
Comment from Hotel Management
28-Dec-2016 by Sincerely, Pablo Migoya, Hotel Management
Hello Claudia, - We are really thrilled to hear you enjoyed your stay at Hotel Hugo. Thank you for all the lovely compliments and we look forward to your next stay.
3out of 5
by A verified traveller

Trendy and tiny

Posted 21-Dec-2016
This hotel is decorated in a very current style. The room appeared to have been recently updated, the fixtures have a very clean, modern look to them. Finishes are nice. But, the room we had was so tiny, there wasn't enough space for the luggage we brought. Granted, we had a lot of luggage because we're starting for a month trip in cold climates. But, things would have been cramped if there had been no luggage at all. The "closet" was a cabinet that was filled with a safe, a shelf, and an ironing board, I think. There was only about 4" of rod upon which a full length coat could hang. The rest of the rod, perhaps another 16", could accommodate nothing longer than a shirt. My husband said his side of the bed was so tight, he had to maneuver out of bed, and he's skinny and athletic. It was claustrophobic. Not enough light, either. Staff was very gracious.
Comment from Hotel Management
23-Dec-2016 by Sincerely, Pablo Migoya, Hotel Management
Hello traveller, - Thank you for sharing some feedback regarding your recent stay at Hotel Hugo. We are sorry to hear you were disappointed with the size of your room. Unfortunately, all NYC boutique hotels are space restricted. We feel, and so do many of our guests that our beautiful decor makes up for the lack of space. On another note, we would like to thank you for the lovely compliments regarding our staff members and the cleanliness of our rooms. Again, thanks for the feedback. :-)
5out of 5
Recommended
for Everyone
by A verified traveller

Different from your typical NY hotel

Posted 19-Dec-2016
Pros: The wooden appointments in the room. Large bar. Coffee machine.
Cons: Restaurant.
Location: You need to walk to do anything.
No doubt an up and coming area. For the moment you can enjoy the quiet of this part of Manhattan.
Comment from Hotel Management
21-Dec-2016 by Sincerely, Pablo Migoya, Hotel Management
Hello Lance -Thank you for your very gracious review that complements our hotel and it's location. We are happy to hear how much you enjoyed your stay with us and hope to see you again. :-)
5out of 5
Recommended
for Everyone
by A verified traveller

NYC in December

Posted 13-Dec-2016
Pros: small, away from hustle bustle of all tourist, clean and comfortable bed
Location: location was great if you want away from tourist. It was close to Canal, little Italy,Chelsea Market and hudson River across the street.
The Staff at Hotel Hugo was very friendly and helpful. The hotel/room was very clean and comfortable. The hotel hugo restaurant served a great breakfast and we even ordered in room service one night. Great food. Overall our exp at the hotel hugo was very pleasant and I would highly recommend it and would stay here again.
Comment from Hotel Management
13-Dec-2016 by Sincerely, Pablo Migoya, Hotel Management
Hello Traveller, - Thank you for taking the time to rate us 5 stars. We really appreciate all of your kind words and hope to have the chance to host you again. :-)
3out of 5
by A verified traveller

Ok

Posted 12-Dec-2016
Pros: Location is convenient to the shops and restaurants.
Cons: Train the front desk staff better. Change the thermostats or include instructions in the room for how to use.
Location: Close to the shops and restaurants in Soho.
Check-in was easy, but I can't say the same for checking out. At check-in, I mentioned we would be paying on an alternate card at check-out (we were splitting the charge). When we went to check-out, the woman just printed out the bill having already charged my card. Typically they ask, "Would you like us to charge the card we have on file?" or give us the bill to review before charging the card. They also typically ask, "How was your stay?", but not here. The woman seemed to be struggling with the whole process and had to ask her colleague (who was very helpful and who was the one who checked us in) for assistance. The other comment I have is that their thermostat situation is awful. We encountered this the last time we stayed, but it was when they first opened and I had hoped this would be resolved now that they've been in business for a couple of years. We called the front desk because we had cold air blowing out on us and couldn't change the temp. They told us they'd send someone up because it's easier to do that than try to explain over the phone. Maybe replace the thermostats with something more user friendly? In any event, the thermostat was an issue all night as it was impossible to use. I froze all night and woke up with a stuffy nose and sore throat. I wish I could say I would go back again, but it's highly unlikely.
Comment from Hotel Management
14-Dec-2016 by Sincerely, Pablo Migoya, Hotel Management
Hello Traveller, - Thank you for taking the time to write us a review. We would like to take this time to apologize for our front desk staff as well as our thermostat. I can assure you will give our staff a little extra training so that this does not occur in the future. Again, thank you for the feedback and we do apologize.