Mediocre with a chance for really good Posted 07-Sep-2015
Location and price guided our decision . At 400 dollars a night it's a reasonable price for soho . The site looked good and the rooftop was a draw . Rooms were well appointed but incerdiably small ( my husband and i were not able to pass each other ) All this is okay . But that's we're it ends . This was a strange little hotel there was zero ambience , no buzz no vibe . The restraunt was nearly always empty and the staff seemed somewhat suprises if you did show up . There was a rooftop ... Lets put it that way . Not sure who ran it or if it was affiliated with the hotel but we arrived back one night to a bouncer screaming at a group of young men while we tried to get in the elevator blocking our way . We went upstairs to the rooftop it was about eight o'clock and the music was insanely loud just cranking . Ps were not old . Groups of young 20 something guys screaming drunk , the hotel elevator was the only way for them to exit out hotel . I'm not sure how to leave this review the hotel Hugo has a chance ( if it isn't to late ) I think it's a family run thing ( just my guess ) and that is probably where the issues start . Good location , good views and the potential for more .... But I don't think I will be checking in again to check on progress ... Couple of bucks more a night and I will stay in a boutique hotel that knows its identity !
Comment from Hotel Management
16-Sep-2015 by Hotel Hugo, Hotel Management
Hello Traveler, - I'm very sorry to hear that you were so displeased with your stay. As you know, many hotels in NYC suffer from very similar space constraints. Hotel Hugo is no exception. I also wanted to comment on your feedback that our hotel lacks ambience and vibe. This comes as a huge surprise to me as nearly all of our reviews rave about the ambience and vibe of the Hugo. A quick scan of our review and you will see. Once again, I apologize that you felt your experience was not first rate. I wish we could have left a better impression with you. -Sincerely, Pablo Migoya