Ratings based on 466 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
83% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Great place to stay for a few nights!

Posted 25-Jul-2016
Cons: More comfortable mattresses!
My room was quiet with a great view and all the necessary amenities. It was a little small, though I expected that (no bathtub, just a shower). Also, the front desk staff and doormen were friendly and welcoming. On the negative side, I found the bed painfully uncomfortable as it was too soft, which may be personal preference. Also, the bouncer at the elevator door was somewhat unfriendly when the rooftop was busy with guests. Wifi was a bit slow at times as well. Despite these minor complaints, overall I really enjoyed my stay at Hotel Hugo.
3out of 5
by A verified traveller

Posted 25-Jul-2016
quality not match the price..................................
4out of 5
by A verified traveller from Nantucket, MA

Great Location. Modern. Hip. Friendly.

Posted 24-Jul-2016
Great Expedia rate, with upgrade. Very good location. Friendly staff. A bit of a 20-somethings scene weekends on rooftop, but otherwise great.
4out of 5
by A verified traveller from cancun , quintana roo

hotel nueva york

Posted 27-Apr-2016
Pros: me ecanto el estilo, muy italianao elegante
Cons: solamente más personal de noche, ya que muy tarde habia poca gente en la planta principal de loby
Location: yo fui a trabajar, pero me gusto que estubo cerca de soho y aun que sea tuve un tiempo para salir a unas compras
hotel hugo un gran hotel en nueva york cerca del museo del niño y del area oeste de soho. muy limpio, bien sitiado a pocas cuadras del metro, estilo italiano, cuartos muy buenos, luminosos, baño impecable. muy útil el bussines center ya que fui de trabajo y necesite tanto de internet como computadoras e impresoras, personal capacitado.
2out of 5
by A verified traveller

Bra Läge för just vår- Men urusel service/städning

Posted 25-Apr-2016 on Hotels
Hotel Hugo låg bra till gällande vårt syfte med resan. Incheckningsdagen fick vi vänta i två timmar för att få rummen, och då pratar vi om att vi anlände långt efter normal incheckning, inge bra. Lång resa = Trött. Nystädat på ett halvbra sätt vid entree i rummet. Sedan blev det bara sämre och sämre, en dag fick vi be om städning kl 16:00 på eftermiddagen. Saknadse saker på rummet hela tiden. 1 flaska shampoo en dag ( nästa dag kanske fem flaskor), allt tillhörande badrummet saknades kontinuerligt. Slöa och slapp vid incheckningen, lyssnade på våra åsikter, men log bara. Jag är en mkt van resenär, och jag klagar väldigt sällan. Detta hotellet tog "svart bälte" i slarv. Vi mötte ett par när vi anlände och vi passade förstås på att fråga om hotellet. Deras åsikt var : urusel städning. Min kompensation för detta tjat om renlighet och fylla på varor blev: " Du behöver inte betala för tagen vatten + chipspåsen", skrattretande. Nääää, trist att Hotels.com presenterar detta hotellet. Jag kommer INTE rekommendera detta till någon annan.
5out of 5
by A verified traveller from Philadelphia

Great location

Posted 22-Apr-2016
The hotel is in a great location, has a nice roof top, very clean, friendly staff.
Comment from Hotel Management
28-Apr-2016 by Sincerely, Pablo Migoya, Hotel Management
Hi, - Thank you for leaving us such a nice review. I am happy that you enjoyed our location, roof top bar and friendly staff. I do hope you visit us again!
5out of 5
by A verified traveller from Manchester

great hotel,

Posted 18-Apr-2016
Pros: relaxed atmosphere, friendliness of staff ,location
Cons: Can 't think of anything
Location: Walking distance from Chelsea, High Line, Little Italy,Chinatown,Freedom Tower, Brooklyn Bridge,Battery Park,SoHo,Tribeca. A&C line underground .
This is our second consecutive stay at Hotel Hugo,the situation of the hotel just suited our six night stay.We love wandering around SoHo, Greenwich and Tribeca. We were made to feel comfortable and most welcome,staff remembered us from the previous Spring.Sean one of the owners came over at breakfast today hello and asked if he could do anything to make our stay more comfortable? We said not a thing!!
Comment from Hotel Management
28-Apr-2016 by Sincerely, Pablo Migoya, Hotel Management
Hi Steve, - Thank you for leaving us such a nice review. I am happy to read that you felt very welcomed and comfortable during your second stay with us! We do hope you visit for a third!
3out of 5
by A verified traveller from Springboro, OH

Ok but...

Posted 17-Apr-2016
I probably will not return there. Customer service in the restaurant could be better. Check in for this exhausted traveler was sub-par. I had to wander around from 12-3p, then waited another 1.5hrs for my room. Not impressed
Comment from Hotel Management
29-Apr-2016 by Sincerely, Pablo Migoya, Hotel Management
Hello Lily, - I am so sorry to read that you didn't enjoy your time with us. This is very unusual for our hotel and I am shocked to be reading this. I sincerely apologize that we dropped the ball during your time with us. This is unusual for us. My sincerest apologies! I do hope you visit us again to give us a chance to show you a better Hugo experience.
4out of 5
by Soufian

This traveller left a rating score only Posted 15-Apr-2016 on Hotels
2out of 5
by A verified traveller

Posted 12-Apr-2016
Pros: Rooftop view was beautiful.
Cons: It was not clean. Tissue from previous guest on floor, hair in bathroom, hair in bed, wrapper on the floor. Need to clean better & inspected.
Location: The location was nice, no complaints about that.
Our room (for 3 of us) was not ready at check in time & not clean although we were told it had been cleaned & inspected. After complaining we were given a complimentary continental breakfast which consisted of either a bagel, yogurt or fresh fruit with coffee or orange juice. That bill was $42 which was free to us but very pricey if we had to pay for that in the hotel restaurant. Our sink wouldn't drain the water and our 2nd day the maid never came to clean. We were disappointed that it did not live up to our expectations. I thought the room itself was modern looking and comfortable. The beds were smaller than I was expecting 2 queens and they were more like full size. If I go back to New York, I'm going to check around
Comment from Hotel Management
19-Apr-2016 by Sincerely, Pablo Migoya, Hotel Management
Hello Brenda,- It seems as if we failed you in a number of areas and for this I am truly sorry. Thank you for sharing your concerns with us via Expedia. I will definitely pass your review to our housekeeping manager. Again, I am truly sorry.