Ratings based on 625 Verified Reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from panama city, panama

Great rooftop terrace and location

Posted 18-Sep-2017
Pros: The rooftop terrace. The location. The quiet room. The bathroom was nice.
Cons: Rooms too small. Furniture quite old and outdated. Include shower caps at the very least.
Location: Great location in The Village. Plenty to do and see within walking distance.
What you are paying for in this hotel is the rooftop terrace and its location. That's it. The rest is mediocre at best. The furniture was dated. The room was minuscule. There wasn't even a shower cap. The room is dark because it faces an area surrounded by tall buildings. The advantage of that is that the room was very quiet. For the price at least the breakfast should be included.
3 out of 5
by A verified traveller

Boutique hotel

Posted 10-Sep-2017
Small rooms. Elevator is very slow especially in the early evening when non residents line up to go to the roof top terrace. Staff are friendly and courteous.
4 out of 5
Recommended
for Everyone
by A verified traveller from New York

Good Location

Posted 04-Sep-2017
Pros: Location, rooftop bar
Cons: Larger rooms would be great if possible.
This hotel is in West SOHO. Corner of Greenwich Street & Spring. The hotel is nice, however the rooms are very small. The staff is friendly and they gave us a complimentary bottle of wine on our first night, which was quite nice. Tribeca is a few blocks away which is very quite and has some nice quaint restaurants. SOHO shopping is a ten minute walk and you are in the middle of everything. Greenwich Village is close by as well, which has a variety of restaurants and places to visit. Lovely streets for a quiet walk at night. You sometimes forget you are in Manhattan.
5 out of 5
Recommended
for Everyone
by A verified traveller from Georgia

Great hotel in a great location

Posted 01-Sep-2017
Hotel Hugo is amazing! We LOVED staying here and that it was on a more quiet street. The rooftop bars were amazing, when they weren't too crowded. A younger/louder crowd often filled them but our last night couldn't have been more perfect there. The cafe was delicious! The hotel staff was so pleasant and made it extremely welcoming. The room was spectacular but if I had one complaint it is the water pressure in the shower is very mild. Overall, we loved the hotel and will recommend to others. Thank you!
5 out of 5
by A verified traveller from St Petersburg, FL

We Love Hotel Hugo

Posted 24-Aug-2017
Pros: The location and the staff.
Cons: The rooftop bar gets too crowded. I think if you're a guest of the hotel you should be able to get a seat up there.
Location: There are plenty of restaurants & bars within a few blocks. We easily walked to the 9/11 Memorial.
This was our second visit to Hotel Hugo. The staff is friendly and helpful. The room is clean and well equipped. The size of the rooms are smaller than those you might find in a chain hotel but bigger than European hotels we've stayed in. The view from the rooftop bar is awesome!
5 out of 5
Recommended
for Everyone
by A verified traveller from seattle

Great rooftop bar

Posted 24-Aug-2017
Stylish comfortable hotel. Rooftop bar with fabulous views and great ambiance.
3 out of 5
Recommended
for Everyone
by A verified traveller

OK experience

Posted 23-Aug-2017
Experience here was just alright. The staff are not extremely friendly but they get the job done. When I was brought to my room, it was clear that my bathroom had not actually been cleaned. They gave me a new room but it was a bit of a hassle. They need to work on customer service and general cleanliness.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney, Australia

quiet location, handy to subway.

Posted 23-Aug-2017
Pros: clean and comfortable
Location: good restaurants, delis and subway
Staff were friendly and helpful. Bar on top was awesome and a chance to meet local New Yorkers, glad though I was staying on 8th floor not directly under the bar. Room was quiet and exceptionally clean and comfortable. I would stay there again, area was handy to Greenwhich village etc
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Good hotel with very charming and helpful staff.

Posted 26-Jun-2017
Pros: The staff and the very comfortable beds
Cons: the blinds and loo seat need fixing properly.
Location: The hotel is close to some of the trendy shops and bars and is South of the busy tourist areas meaning that both Uptown and Downtown are accessible.
The hotel was a little out of the way (two blocks from the subway on the edge of Soho) which we thought was a good thing. The rooms were compact but very comfortable. The only downside was a dodgy loo seat and a blind that was hard to close completely at night. The roof bar was very popular if you like to be where its happening, but a peaceful drink or meal was available downstairs.
Comment from Hotel Management
27-Jun-2017 by General Manager, Hotel Management
Hello Susi, Thank you for staying with us! I'm so happy you loved our location and had a chance to explore the city. I would like to apologize if your room needed some updates. I'll be sure to check that every room is in perfect condition, and fix anything that needs fixing. Thank you again for the feedback. Sincerely, Pablo Migoya
4 out of 5
by Cyrene

Quiet Neighborhood

Posted 11-Jun-2017 on Hotels
I love that's is in a quiet neighborhood and close to all the great restaurants in Soho and Greenwich village. I also had a chance to hang out on the rooftop bar and it had a lovely view of Jersey City
Comment from Hotel Management
16-Jun-2017 by George Kurth, Hotel Management
Hello Cyrene, It's always nice to read that one of our guests had a great time at our rooftop bar. The drinks are great, but the views from up there are absolutely amazing. Thank you so much for telling us about your stay and we hope to see you again very soon. Sincerely, Pablo Migoya