Ratings based on 668 Verified Reviews

4.2 out of 5
80% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from katonah

Love it! Jose, the valet, is awesome!

Posted 19-Feb-2018
Location: City Winery
We love Hotel Hugo. Great location. Love the roof top bar. Fabulous views! Love the location!
5 out of 5
Recommended
for Everyone
by A verified traveller from vancouver BC

Amazing hotel !

Posted 10-Feb-2018
This is my third stay at Hotel Hugo and it’s amazing! Jose at the front door is so accommodating and it always feels like coming home at the end of our day.
4 out of 5
Recommended
for Couples
by A verified traveller from Sydney

Spacious luxury hotel

Posted 04-Feb-2018
Pros: The king bed and nice bathroom
Cons: The cleanliness of the bathroom, a few hairs from the previous occupant.
Location: Quieter area (besides the construction site) and a short walk to Soho CBD.
A really modern hotel, with spacious rooms for New York and not too far to walk to the thick of Soho. The hotel staff were so lovely, great customer service. We had a few problems with the noise of the construction site, it didn't bother us too much but the hotel still took some money off our stay. The rooms were quite luxurious with a king bed and large shower head.
Comment from Hotel Management
05-Feb-2018 by Pablo Migoya, Hotel Management
Hi Jess, Thank you for staying with us and for taking the time to leave a review. I am happy to hear that you enjoyed your room and our location! I'm sorry for the construction, we hope it will end soon. I hope you will be back with us again soon. Sincerely, Pablo Migoya
5 out of 5
Recommended
for Everyone
by A verified traveller from canada

Posted 27-Jan-2018
Friendly staff here and good amenities. The location is quiet, just a few blocks from soho shops and restaurants and a 15 min walk to Greenwich.
Comment from Hotel Management
29-Jan-2018 by Pablo Migoya, Hotel Management
Hi Aaron, Thank you for staying with us and for taking the time to leave a review of your stay. I'm glad to hear that our staff was so helpful during your stay and that you enjoyed our location. I hope you will be again soon! Sincerely, Pablo Migoya
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Jan-2018
Great rooftop bar with amazing views. Hotel is on a quiet street with not a lot around but at the same time it’s still in walking distance to many attractions
Comment from Hotel Management
29-Jan-2018 by Pablo Migoya, Hotel Management
Hello Guest, Thank you for leaving such a kind review! I'm thrilled to hear that you loved rooftop views of the city. Thank you for the picture and I hope you will stay with us again soon! Sincerely, Pablo Migoya
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Jan-2018
Only had an overnight stay but everything was great. Staff are very helpful and friendly. The room was clean, comfy beds, great bath products. Would definitely stay here again.
Comment from Hotel Management
22-Jan-2018 by Pablo Migoya, Hotel Management
Dear Guest, Thank you for staying with us and for taking the time to leave such a kind review. I hope you will be back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Jan-2018
Friendly hotel staff, and comfortable rooms. Stayed in a double room, and was spacious enough for 2 people. Walkable to subway stops and shops. Awkward layout of the shower and shower door. Overall, would recommend.
Comment from Hotel Management
19-Jan-2018 by Pablo Migoya, Hotel Management
Dear Guest, Thank you for staying with us and for taking the time to leave a review about your recent stay. I'm happy to hear that you enjoyed your room and that you would recommend us. I hope you will be staying with us again soon! Sincerely, Pablo Migoya
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Jan-2018
Fast check in. Small rooms, but nice! Had dinner downstairs. Good food, decent prices!
Comment from Hotel Management
11-Jan-2018 by Pablo Migoya, Hotel Management
Hi Guest, Thank you staying with us and for taking the time to leave a review! I'm happy to hear that you enjoyed your stay, I hope you will be back again soon. Sincerely, Pablo Migoya
2 out of 5
by A verified traveller

Not worth your money.

Posted 08-Jan-2018
It's unfortunate that people actually pay the amount they do for this hotel. I was able to get two nights free (excluding resort fees). Let's start off with staff... Front desk were snobby and selectively nice. They seemed to be more hospitable towards those who look wealthier. But everyone else were nice. Now the room. It's extremely small. There may be many people out there that fine small rooms cozy, but I found it suffocating. What was worse is that the view was a building, so when we open the blinds we felt even more closed in. But the room was clean, and nice. Service... We asked for toothbrush, didn't have any... toothpaste, didn't have any.. cotton swabs, they gave 4 at a time.. Make sure you dont forget any hygiene stuff. Last... location. It's in a beautiful location, unfortunately everything is a 20 minute walk. Perfect for the fall, horrible during winter.
Comment from Hotel Management
11-Jan-2018 by Pablo Migoya, Hotel Management
Hello Guest, Thank you for staying with us and for taking the time to leave a review. We really appreciate feedback from our guests. I'm very sorry that we did not maintain our usual standard of service during your stay. It was a pleasure hosting you and again we do apologize for the inconvenience. Sincerely, Pablo Migoya
4 out of 5
Recommended
for Everyone
by A verified traveller from Flemington nj

Nice find

Posted 07-Jan-2018
Good price for Nyc Great view at bar Cafe tasty
Comment from Hotel Management
08-Jan-2018 by Pablo Migoya, Hotel Management
Hi Lorraine, Thank you for staying with us and leaving a review. I'm happy to hear that you enjoyed our cafe and bar. I hope you will stay with us again soon. Sincerely, Pablo Migoya