Ratings based on 292 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Charming hotel near hip Soho

Posted 24-Aug-2015
Pros: location, charm, rooftop bar
The location of the hotel was pretty nice. It is right across from a UPS truck warehouse, but the noise wasn't noticeable. Within close walking distance of subways and really great food! The room was a little smaller than I expected. We stayed for a week (2 ppl) and there was barely room for our luggage. Our AC did go out in our room, but they were quick to come and fix it. There were a couple days that our room was not serviced, but they were also very responsive when we called needing a restock. The hotel bars were awesome and we really loved our bartender, a feisty Irishman who loved his craft and made wonderful drinks. The rooftop bar had GREAT views!
Comment from EPC
28-Aug-2015 by Hotel Hugo, EPC
Hello Traveler, -Thank you for taking the time to write this lovely review. I am so pleased to hear you enjoyed our location and rooftop bar. We really appreciate all your kind words. Also, I would like to apologize for the mishaps with housekeeping. I can assure you we must have been having a rare day. Again, thanks for the review and we hope to see you soon. -Sincerely, Pablo Migoya
5 out of 5
Recommended
for Everyone
by A verified traveller from Cincinnati

Classy hotel that treats you like Royalty!

Posted 24-Aug-2015
Location: The only drawback is that this hotel is a bit of a walk to the subway.
Enjoyed my stay! Every staff member was extremely helpful and courteous! The room was modern and clean and offered many treats and beverages for purchase. The bed was very comfy and the room was quiet. The restaurant had great food and great waiters! The rooftop bar was an awesome experience!
3 out of 5
by A verified traveller

Hotel Hugo

Posted 24-Aug-2015
I have stayed in many 4 to 5 star hotels. Generally, the staff don't appear to be highly trained or very professional. In the evenings the Lobby is full of outside people going up to the Rooftop Bar - they are often drunk and disorderly. There is no service lift so the staff are competing with the guests for the lifts. Some of Reception Staff often made mistakes e.g. the hotel address, recommendations of where to shop. The Luggage Boy was good. They lost my dry cleaning until I kept insisting on them finding it. The hotel lacks a friendliness, cohesiveness though the rooms are clean and comfortable. All in all I am not certain I would recommend this hotel for the price.
4 out of 5
Recommended
for Couples
by A verified traveller

Posted 24-Aug-2015
Pros: Location and the roof top bar with great views
Location: Walking to Soho and Chelsea district
Great location, neqr to Soho, West Village and the West Side Highway
4 out of 5
Recommended
for Everyone
by A verified traveller from Lytham St Annes

Posted 23-Aug-2015
Great location and good value hotel, would recommend to anyone wanting to stay away from the tourist areas
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location friendly staff

Posted 21-Aug-2015
I was drawn to Hotel Hugo based on location, rates and the rooftop lounge with views of the Hudson River. The staff was very accommodating and friendly. I would probably stay there during my next visit...probably; if not, I will definitely visit the rooftop lounge.
Comment from EPC
26-Aug-2015 by Hotel Hugo, EPC
Hello D, - I am so thrilled to here that you enjoyed our location, rates, and rooftop bar. Thank you so much for the kind words regarding our staff. We hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bay Area

Cool Hotel, Clean, Great Views

Posted 19-Aug-2015
Pros: new, clean, cool. general location.
Cons: not really.
Location: see above.
Our stay was great. Hotel was small & clean. Very cool roof top bar/lounge. Staff friendly and responsive. Personally liked the location in west SOHO, but a little bit of a walk to the nearest subway. Plus across the street from a UPS distribution center. Overall we'd go back to this hotel for sure.
Comment from EPC
24-Aug-2015 by Hotel Hugo, EPC
Hello DPM, - I am so happy to hear you enjoyed your stay. Thank you for the wonderful compliments and for the 5 star rating. We can't wait to have you back again. -Sincerely, Pablo Migoya
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Aug-2015
Staff was great! Especially LJ and his team at the front desk. Franc who helped w/the bags was exceptional as well. I'm not going to mention the negative b/c I was made aware from the reviews. Location great! Beautiful views from rooftop!
Comment from EPC
26-Aug-2015 by Hotel Hugo , EPC
Hello guest, - I am so happy to hear that our staff members left you with a memorable experience. I can't wait to share this review with them. Thank you so much for the review. We hope you will come visit again.. -Sincerely, Pablo Migoya
4 out of 5
Recommended
for Couples
by A verified traveller

Good Value

Posted 18-Aug-2015
I was very pleased with my stay at the Hotel Hugo. The room was very clean and comfortable. It was a quiet location, not a lot of street noise. The only odd thing was the rooftop bar. We went up to get a drink and there was no staff working, that we could see. But there was music playing. The view was nice.
Comment from EPC
24-Aug-2015 by Hotel Hugo, EPC
Hello guest, Thanks so much for the review. I am so pleased to hear you enjoyed your stay at the Hugo. We hope to see you again. -Sincerely, Pablo Migoya
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location in Soho

Posted 15-Aug-2015
The hotel is very clean and the staff is friendly, especially the restaurant staff. The neighborhood is quiet and very welcoming, something that's hard to find in the rest of the city.
Comment from EPC
18-Aug-2015 by Hotel Hugo, EPC
Hello Stephen, - I am thrilled to hear you enjoyed our location so much. Thanks for the review and 5 star rating. Come back and visit us soon. :-) Sincerely, Pablo Migoya