Comfortable, clean but a little tired, old tech, needs an update but BUT BUT the staff were exceptional, friendly, warm and caring, nothing was too much, whether booking a last minute meal at the excellent Monkey Bar with the front desk or getting an extra blanket from housekeeping or greeted with a smile by the porters, we thought they were excellent until we arrived home and realised we left something behind, then we realised they are exceptional. Jazzmyn shipped it to us, making us feel very valued, she deserves employee of the year, thank you, we'll be back!