Food and drink

Reviews of Hotel Elysee by Library Hotel Collection

4 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 693 out of 1001 reviews" "
Rating 8 - Good. 234 out of 1001 reviews" "
Rating 6 - Okay. 45 out of 1001 reviews" "
Rating 4 - Poor. 21 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Paul, Pinehurst

Travelled with partner
Excellent location, especially for high end shopping. The Monkey Bar is attached, still a fun spot. Room size was adequate. Has a tub shower, which isn’t my preference. Furniture could use some updating. Staff is very friendly and helpful. Cost is perfect. We would definitely go back.
Stayed 2 nights in Mar 2024

10/10 Excellent

Janice

Liked: Cleanliness, amenities, property conditions & facilities
The room was large with comfortable seating area and a club room with beverages, snacks and comfortable seating and lounging that is available 24 hours a day.
Stayed 1 night in Mar 2024

10/10 Excellent

Frank

Liked: Property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024

10/10 Excellent

joseph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel. The staff is friendly and helpful. The Monkey Bar is very cool!
Stayed 3 nights in Feb 2024
Response from Director of Sales & Marketing on 29 Feb 2024
Dear Joseph,Thank your for your review. We are so happy you enjoyed your stay as well as the Monkey Bar! We hope to see you soon!Warm regards,Cheryl

6/10 Okay

robert

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
property needs a renovation. $25 daily charge was basically a charge for wifi which was spotty and slow. the breakfast and lunch options were poor, I tried first day and not again. desk staff was first rate, very helpful, professional and thoughtful. excellent location. connected to monkey bar which is an excellent restaurant and they can help with reservations which is a plus. room rate was fair except for the $25 daily charge.
Stayed 3 nights in Feb 2024

6/10 Okay

Key Jo

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely boutique hotel. Small, very European, comfortable with lots of amenities including a lovely lounge area that serves a simple complimentary breakfast and snacks and beverages all day long. I would go back but I would request a room off the back of the hotel because it was quite loud at night. One slow elevator so not good for rushing. All in all, an excellent location and welcoming comfortable place, particularly if you have a more relaxed schedule.
Stayed 3 nights in Feb 2024
Response from Di on 21 Feb 2024
Dear Nicole,Thank you for reviewing your recent stay at the Hotel Elysee! We are so happy you enjoyed your trip. We hope to welcome you back again soon!Warm regards,Cheryl

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very quiet
Stayed 1 night in Feb 2024
Response from Director of Sales & Marketing on 12 Feb 2024
Dear Robert,Thank you for your review. We are so happy you enjoyed your stay with us and we hope to see you again soon!Warm regards,Cheryl

6/10 Okay

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spent two night here. The restaurant on the property has a 2 weeks out reservation list so couldn’t eat there. Went to the bar for a glass of wine and it was packed like sardines literally! The beds are extremely hard and super firm. I do not suggest this hotel for bed comfort. I’m very surprised at the quality of the bed here. It’s convenient to many restaurants and shopping which was a bonus. Very pretty inside and my room was spacious but absolutely not comfortable to sleep.
Stayed 2 nights in Jan 2024
Response from Director of Sales & Marketing on 21 Feb 2024
Dear David,Thank you for your review. Indeed, the Monkey Bar is a very popular restaurant. We do offer feather mattress toppers for the beds if our guests find them to be too firm.We hope to have the opportunity to welcome you back to NYC again.Warm regards,Cheryl

10/10 Excellent

Francis and Sally

Liked: Cleanliness, staff & service, property conditions & facilities
I felt like I was in my favorite city Paris, the breakfast and breakfast room were especially cozy and delightful. Only negative is no place to grip if you are in the bath or shower. For older guests this is really dangerous. Grab-bars should be put in.
Stayed 3 nights in Jan 2024
Response from Director of Sales & Marketing on 12 Jan 2024
Dear Francis & Sally,Thank you for your review. We are so happy you enjoyed your stay with us. Next time you book a reservation, please let us know that you would like a room with grab bars in the shower. We do have some rooms like that.We hope to see you again soon!Warm regards,Cheryl

6/10 Okay

Oscar, Miami Beach

Business traveller
Liked: Staff & service
Disliked: Amenities
Excellent location. Property needs urgent refurbishment. Pitty if it becomes decadent . Room ok, tv set pretty small and old.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jens, Bath

Stayed 3 nights in Dec 2023
Response from Director of Sales & Marketing on 5 Jan 2024
Dear Jens,Thank you for your review. We are so happy you enjoyed your stay at the Hotel Elysee.We hope to see you again.Warm regards,Cheryl

10/10 Excellent

Patricia

Travelled with partner
Liked: Amenities
The staff was great especially Jazzmyn. She arranged a car service for me quickly when I had to return home. She went above and beyond. The furniture was a bit tired but could be easily replaced. I will definitely return.
Stayed 2 nights in Dec 2023
Response from Director of Sales & Marketing on 5 Jan 2024
Dear Patricia,Thank you for your review. We are thrilled you enjoyed your stay and Jazzmyn was helpful to you.We hope to welcome you back to NYC again!Warm regards,Cheryl

10/10 Excellent

Narayan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Director of Sales & Marketing on 5 Jan 2024
Dear Narayan,Thank you for giving the Hotel Elysee an outstanding rating! We are so happy you enjoyed your recent trip and we hope to welcome you back to NYC again soon!War regards,Cheryl

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Director of Sales & Marketing on 5 Jan 2024
Thank you for rating your recent experience at the Hotel Elysee! We are so happy you enjoyed your stay and hope to see you again soon!Warm regards,Cheryl

8/10 Good

Douglas, New Canaan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice hotel, no special amenities, but rooms are clean, and the staff is professional and friendly. Located on 54th between Park and Madison it is an ideal midtown location, close to Rock Center, Fifth Avenue and Central Park (all very walkable). Monkey Bar is a great space with good food.
Stayed 3 nights in Dec 2023
Response from Director of Sales & Marketing on 5 Jan 2024
Dear Douglas,Thank you for reviewing your recent experience at the Hotel Elysee! We are so happy that you found our staff to be helpful and friendly and the location convenient.We hope to see you again.Warm regards,Cheryl

10/10 Excellent

Leigh Albin, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Director of Sales & Marketing on 5 Jan 2024
Dear Leigh Albin,Thank you for rating your recent stay with us at the Hotel Elysee. We are thrilled you enjoyed your trip to NYC.Warm regards,Cheryl

10/10 Excellent

H.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful older hotel in Midtown. Will definitely look to stay in hotel again.
Stayed 3 nights in Dec 2023
Response from Director of Sales & Marketing on 5 Jan 2024
Dear H.,Thank you for sharing your experience of the Hotel Elysee with the Expedia community. We are so happy you enjoyed your stay with us and we hope to welcome you back again soon!Warm regards,Cheryl

10/10 Excellent

Constance

Stayed 1 night in Dec 2023
Response from Director of Sales & Marketing on 5 Jan 2024
Dear Constance,Thank you for your review! We are thrilled to hear that you enjoyed your recent stay.We hope to welcome you back soon!Warm regards,Cheryl

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Director of Sales & Marketing on 5 Dec 2023
Dear Cindy,Thank you for rating your recent stay at the Elysee! We are thrilled you enjoyed your NYC trip.We hope to see you again soon!Warm regards,Cheryl

10/10 Excellent

Alissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved the size of the room, there was an enclosed bonus room that was great to sit around. The location was perfect. Staff was very attentive and helpful. Would definitely stay again.
Stayed 3 nights in Nov 2023
Response from Director of Sales & Marketing on 5 Dec 2023
Dear Alissa,Thank you so much for sharing your experience at the Hotel Elysee! We are so happy to hear that you enjoyed your room and that the staff was helpful.We look forward to welcoming you back to NYC again!Warm regards,Cheryl

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great oasis in midtown
The Hotel Elysee has been our stay of choice for pre-holiday visits to NYC three times -- in 2016, 2017 and now in 2023. It is so well-located in midtown, a quiet refuge from the bustle and tumult of the season and the area. The staff are exceptional: welcoming, solicitous, professional. The public spaces give an air of understated old-school luxury. The second floor lounge provides spacious and comfortable spaces to enjoy the complimentary coffee and pastries each morning; regrettably, the afternoon counterpart of wine and cheese offerings which afforded a relaxing afternoon respite apparently fell victim to Covid. Oue room was quite spacious and the king size bed and bedding very comfortable. A few minor criticisms: the small wooden shelving in the bathroom provides ample space for storing toiletry bags (something lacking in too many hotel bathrooms) but the chipped and peeling paint on this piece of furniture was shabby, not "charming and old"; a non-operable and empty minibar was likewise unattractive and only space-occupying; finally, a hotel of this class should supply glasses, not flimsy wrapped plastic cups. These suggestions for improvement notwithstanding, we look forward to again staying at this wonderful hotel.
Stayed 4 nights in Nov 2023
Response from Director of Sales & Marketing on 5 Dec 2023
Dear Philip,Thank you for your review. We are so happy that you enjoyed the Hotel Elysee so much that you have come back so many times! We always love to see you again. Thank you for your comments regarding the mini bar and the furniture in your room. We will definitely investigate.We hope to see you again soon!Warm regards,Cheryl

10/10 Excellent

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older boutique hotel with nice amenities and great service.
Stayed 1 night in Nov 2023
Response from Director of Sales & Marketing on 28 Nov 2023
Dear William,Thank you for your review. We are so happy you enjoyed your stay and we hope to see you again soon!Warm regards,Cheryl

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Director of Sales & Marketing on 21 Nov 2023
Dear James,Thank you for rating your recent stay at the Hotel Elysee! We are so happy you enjoyed your trip to NYC. We hope to welcome you back again soon!Warm regards,Cheryl

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Director of Sales & Marketing on 20 Nov 2023
Dear Marik,Thank you for reviewing your recent stay at the Hotel Elysee! We are so happy you enjoyed your trip and we hope to welcome you back again soon!Warm regards,Cheryl

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Lovely hotel
The hotel is very friendly - all of the staff were helpful and quite nice. Our room was large and comfy. The continental breakfast was spare but adequate and better than trying to go out and find something. The snacks were amazing.
Stayed 5 nights in Nov 2023
Response from Director of Sales & Marketing on 8 Nov 2023
Thank you for your review. We are thrilled to read that you enjoyed your stay.We hope to welcome you back to NYC again soon!Warm regards,Cheryl

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This lovely little boutique hotel is on a quiet side street but is walkable to restaurants and shopping, Central Park and transit. The staff was very attentive and the Continental breakfast was a perfect way to start the day. The room was generous and the bed was super comfortable. Big, lush towels and a super hot shower made the stay even nicer. Five stars!
Stayed 3 nights in Nov 2023
Response from Director of Sales & Marketing on 7 Nov 2023
Dear Elizabeth,Thank you for your review. We are thrilled you enjoyed your stay at the Hotel Elysee! We hope to welcome you back to NYC again soon!Warm regards,Cheryl

10/10 Excellent

andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Director of Sales & Marketing on 7 Nov 2023
Dear Andrew,Thank you for your review! We are so happy you enjoyed your NYC trip! We hope to welcome you back to the Hotel Elysee again soon!Warm regards,Cheryl

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
140
Room 140 needs a small side table repaired, which is broken. Also the chandeliers in disarray and missing many crystals.
Stayed 2 nights in Nov 2023
Response from Director of Sales & Marketing on 7 Nov 2023
Dear Robert,Thank you for your review and for letting us know about the items in the room that need to be looked at. Once that room becomes available, I will have our Engineering department up there to make sure all is taken care of. We hope to see you again!Warm regards,Cheryl

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, plenty of storage space. Love the lounge
Stayed 3 nights in Oct 2023
Response from Director of Sales & Marketing on 6 Nov 2023
Dear Alan,Thank you for your review. We are so happy you enjoyed your stay with us! We hope to see you again soon!Warm regards,Cheryl

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Top. Notch
Stayed 1 night in Oct 2023
Response from Director of Sales & Marketing on 30 Oct 2023
Dear Evan,Thank you for your review. We are thrilled you enjoyed your stay at the Hotel Elysee and we hope to see you again soon!Warm regards,Cheryl

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world hotel on the east side. Monkey Bar on lobby level. Power went out on my floor sometime in the overnight hours, called desk at 5:30 and they offered another room if they couldn't fix it...fixed by 8 am! I'll be back!
Stayed 1 night in Oct 2023
Response from Director of Sales & Marketing on 30 Oct 2023
Dear Christine,Thank you for your review. We are so happy that you enjoyed your stay and that we were able to fix the power promptly. We hope to welcome you back to NYC again soon!Warm regards,Cheryl

10/10 Excellent

Robyn

Stayed 1 night in Oct 2023
Response from Director of Sales & Marketing on 14 Nov 2023
Dear Robyn,Thank you for rating your recent stay at the Hotel Elysee. We are so happy you enjoyed your trip and we hope to welcome you back to NYC again soon!Warm regards,Cheryl

10/10 Excellent

Myron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel with European feel. Very nice breakfast buffet. Staff very pleasant and helpful. Hotel restaurant is great.
Stayed 2 nights in Oct 2023
Response from Director of Sales & Marketing on 23 Oct 2023
Dear Myron,Thank you for your thoughtful review. We are so happy that you enjoyed your stay with us at the Hotel Elysee!We hope to welcome you back to NYC again soon!Warm regards,Cheryl

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel for its old world charm and convenience. Felt cozy and friendly yet attention to detail was on point. Will definitely come back and refer it to friends
Stayed 2 nights in Oct 2023
Response from Director of Sales & Marketing on 20 Oct 2023
Dear Anthony,Thank you for your review. We are so happy you enjoyed your stay and we hope to see you again soon!Warm regards,Cheryl

10/10 Excellent

Kuiama

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
We had a fabulous time! Everyone at the hotel was so accommodating!
Stayed 3 nights in Oct 2023
Response from Director of Sales & Marketing on 17 Oct 2023
Dear Kuiama,Wow! Thank you for your wonderful review. We are so happy that we were able to make you feel at home and you enjoyed your stay with us.We hope to see you again soon!Warm regards,Cheryl

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Director of Sales & Marketing on 17 Oct 2023
Dear Kyle,Thank you for rating your recent stay at the Hotel Elysee! We are so happy you enjoyed your trip to NYC and we hope to see you again!Warm regards,Cheryl

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elysee was an elegant comfortable hotel. Location was great.
Stayed 2 nights in Oct 2023
Response from Director of Sales & Marketing on 16 Oct 2023
Dear Leonard,Thank you for your review. We are so happy you enjoyed your stay. We hope to welcome you back to NYC again soon!Warm regards,Cheryl

10/10 Excellent

Richard

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Director of Sales & Marketing on 16 Oct 2023
Dear Richard,Thank you for reviewing your experience at the Hotel Elysee. We are so happy you enjoyed your trip to NYC and we hope to welcome you back again soon!Warm regards,Cheryl

8/10 Good

Cristina

Liked: Cleanliness, staff & service
Stayed many times. Great location and lovely staff, always. Love the guest coffee lounge. Rooms could use some upgrading and MUCH better lighting.
Stayed 2 nights in Oct 2023
Response from Director of Sales & Marketing on 16 Oct 2023
Dear Cristina,Thank you for your review. We were so happy to welcome you back to NYC! We are refurbishing some of our rooms one by one, with new wallpaper, upholstery and some other items. I will note your request for better lighting.Warm regards,Cheryl

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff make a Hotel.
Comfortable, clean but a little tired, old tech, needs an update but BUT BUT the staff were exceptional, friendly, warm and caring, nothing was too much, whether booking a last minute meal at the excellent Monkey Bar with the front desk or getting an extra blanket from housekeeping or greeted with a smile by the porters, we thought they were excellent until we arrived home and realised we left something behind, then we realised they are exceptional. Jazzmyn shipped it to us, making us feel very valued, she deserves employee of the year, thank you, we'll be back!
Stayed 3 nights in Oct 2023
Response from Director of Sales & Marketing on 16 Oct 2023
Dear Robert,Thank you for your review and for highlighting our staff. I will certainly pass your notes along to our General Manager and our Front Office Manager. We are happy we were able to make you feel comfortable and at home.We hope to see you again!Warm regards,Cheryl

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Director of Sales & Marketing on 16 Oct 2023
Dear Harold,Thank you for reviewing your recent stay. We are so happy we hit the mark for your trip to NYC! We hope to see you again soon!Warm regards,Cheryl

4/10 Poor

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Director of Sales & Marketing on 16 Oct 2023
Dear Susan,I'm sorry to hear that you did not enjoy your stay at the Hotel Elysee! I would love to hear more about your experience to see what can be improved.I hope to hear from you soon.Warm regards,Cheryl

10/10 Excellent

Joo Hyun

Stayed 2 nights in Oct 2023
Response from Director of Sales & Marketing on 12 Oct 2023
Dear Joo Hyun,Thank you for your review. We are so happy you enjoyed your stay and we hope to see you again soon!Warm regards,Cheryl

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Do you love mauve? This is your joint.
This old 1920's hotel is almost charming. The decor is vintage European style but unfortunately has just seen better days. The wallpaper in my room was peeling off in multiple places and the condition of the furniture was a bit sad. They also presented me will a bill for a $25 "resort fee" on checkout for a prepaid room- a bit weird because this is definitely not a resort. The positives were the club room with snacks and continental breakfast. The Monkey Bar is pricey but amazing. The bed was squishy but the linens were decent quality and crisp and it was pretty clean for having carpet from the Carter administration. The mid-town location is great and this place could be amazing with a refresh of the decor.
Monkey Bar
Stayed 1 night in Oct 2023
Response from Director of Sales & Marketing on 11 Oct 2023
Thank you for your review. We are so happy to hear you enjoyed the Club Room and the Monkey Bar.We are refurbishing the wallpaper, linens and upholstery in some of our rooms, working one by one.The Resort Fee can also be referred to as a Facilities Fee. This fee includes the following amenities:- Morning Refreshments in our Club Room- Daily Snacks & Soft Drinks in our Club Room- Fax & Packaging Services- Turn down Service- Local & Toll-Free Calls- Passes to TMPL Health Club- Computer & Printer- Bottled Water- Access to the Library with books and newspapersIf I can answer any questions, please feel free to reach out.We hope to have the opportunity to welcome you back to NYC again soon!Warm regards,Cheryl

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Hotel Elysee in Fall, 2023. The rooms have an authentic 1926 feel, which may not appeal to other travelers, but we considered it a nice break from the cold, impersonal decor of many newer hotels. Our room door was literally inches from the elevator door, but fortunately, there wasn't a loud bell whenever the elevator arrived. We were located toward the rear of the building, which is the quieter area of the hotel. The service was excellent, and we love the second floor breakfast/snack lounge, with the self-service coffee machine.
Response from Director of Sales & Marketing on 10 Oct 2023
Dear Michael,Thank you for your review. We are thrilled you enjoyed the hotel and the service.We hope to see you again soon!Warm regardsCheryl

8/10 Good

Michael

Stayed 5 nights in Sep 2023
Response from Director of Sales & Marketing on 4 Oct 2023
Dear Michael,Thank you for rating your recent experience at the Hotel Elysee! We are thrilled you enjoyed your stay. We hope to welcome you back again soon!Warm regards,Cheryl

2/10 Terrible

david

Disliked: Cleanliness, property conditions & facilities
The place is old and worn out. Beds are hard as rocks.
Stayed 1 night in Sep 2023
Response from Director of Sales & Marketing on 29 Sept 2023
Dear david,Thank you for your review.We're sorry our boutique style hotel did not fit your preferences. Our rooms are cleaned thoroughly. We would have loved to speak with you in person during your visit. This would have allowed us the opportunity to find you a room to fit your preference or to have the mattress looked at. We do offer feather and foam toppers to adjust comfort levels, since everyone has different preferences on the firmness of their mattress. Warm regards,Cheryl

10/10 Excellent

Loree, Chapel Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location: wonderful staff. They cannot do anything about the jackhammer next door, but it was at least stopped at a reasonable hour. The coffee and snacks in the upstairs lounge/library are an excellent addition.
Stayed 1 night in Sep 2023
Response from Director of Sales & Marketing on 28 Sept 2023
Dear Loree,Thank you for your review. We are so happy to hear that you enjoyed your stay. Please let us apologize for the noise caused by our neighbor. This is not typical. They have been upgrading the building.We hope to see you again soon!Warm regards,Cheryl

6/10 Okay

MICHAEL

Business traveller
The hotel is really outdated and needs a major facelift. My room was fine but the couch was so old it was uncomfortable to sit on. It also lavked a central light switch which required turning all individual lamps on. Front desk service was good upon check-in, less so during check-out when the guy didn’t say “good morning” or thank me for my stay. I won’t be staying here again
Stayed 1 night in Sep 2023
Response from Director of Sales & Marketing on 26 Sept 2023
Dear Michael,I'm sorry to hear that you didn't enjoy your stay. Our Front Desk staff is usually very friendly. I would love to speak with you further to better understand who you encountered. I would also love to know the room you were in so that we can have the sofa looked at.If you ever would like to give us a try again, please reach out to me.Warm regards,Cheryl