Ratings based on 5,074 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from ENGLAND

Great location, we'll kept.

Posted 23-Apr-2017
There was only one negative, the air con wasn't working in April as they hadn't had it serviced early in the year, not expecting 29 degrees C! The room was therefore stuffy and hard to sleep in for 2 nights. Once temperature dropped, the air con coped. It will be fine in the summer (they usually have it serviced in early May I am assured). This really was the only negative, great hotel, great location, helpful staff, clean room. Good processing considering all of those things!
4out of 5
Recommended
for Everyone
by A verified traveller from Hobart

Great Location and friendly staff

Posted 20-Apr-2017
Hotel Chandler was perfect for our short stay in NY. The rooms were small but adequate and the location was perfect. Best of all was the friendly staff! Nothing was a problem.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Apr-2017
Small rooms but nice boutique hotel. The only inconvenient at the moment was that they had construction outside it was kinda loud but other wise everything else was ok.
5out of 5
Recommended
for Everyone
by A verified traveller

Birthday weekend

Posted 15-Apr-2017
Pros: area to station
Cons: a soda machine or ice machine
front counter was very friendly,helpful. the rest of a staff was amazing also. even got me a cab from down the street
Comment from Hotel Management
20-Apr-2017 by Walter Rabello- Nigth Manager, Hotel Management
Thank you so much for your review. We look forward to your next stay. Regards, Walter Rabello Night Manager
4out of 5
Recommended
for Everyone
by A verified traveller from A

Posted 15-Apr-2017
We were in 234 and there was a jack hammering noise that started about 7:30 am and did not stop. Luckily for us we had to be up early but it would have been bothersome if we had not. Could not tell where noise was coming from. Bathroom spacious and excellent shower. Hotel staff wonderful. Location perfect.
Comment from Hotel Management
20-Apr-2017 by Walter Rabello- Nigth Manager, Hotel Management
Thank you so much for your review. We look forward to your next stay. Regards, Walter Rabello Night Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Excellent location!

Posted 11-Apr-2017
The staff is extremely friendly and courteous !! The room was very clean and we were given a complimentary upgrade. Pretty lobby and coffee 24/7. The room was a little dated and could use more lighting, couldn't see in the closet as no lights on that side of the room.
Comment from Hotel Management
20-Apr-2017 by Walter Rabello- Nigth Manager, Hotel Management
Thank you so much for your review. We look forward to your next stay. Regards, Walter Rabello Night Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Loved This Place

Posted 04-Apr-2017
Location: Within walking distance (for me, I don't mind walking) of many NYC attractions.
This small hotel was a welcome reprieve from the huge ones I am accustomed to. It was quiet and the room was clean and updated. The staff were all friendly and helpful. I will definitely stay there again next time I go to NYC.
5out of 5
Recommended
for Everyone
by A verified traveller from Essex

First time in NYC/Anniversary

Posted 03-Apr-2017
Pros: Location, price, relaxed 'can-do' approach, staff.....literally everything!
Cons: If we had to be REALLY picky.....then yes the lifts aren't the fastest, however as it's a smallish hotel it wasn't really a problem.
Location: Flatiron Building, Empire State Building, 230 Fifth rooftop bar, Fifth Avenue, Grand Central Station, New York Public Library
Chose this hotel based on reviews, price and location...oh and the fact it was a Friends character name!!!!! We were thrilled and a little surprised by just how good this hotel actually was. Before we arrived I contacted the hotel with a couple of requests and they managed to accommodate us which was a nice surprise. Check in was easy, the room and facilities were perfect for what we needed. We had breakfast here on one of the mornings (eggs benedict) and it was as good as any restaurants. Room was cleaned daily and also had a turn down service....the slippers were a warm welcome after a day of walking around NYC! The staff......from the moment you arrive, the concierge, reception all to the waiting staff, they literally can't do enough for you and were always ready to assist with requests and questions. One review mentioned Penelope's for breakfast......make sure you pay a visit!! Another tip, use Über instead of yellow cabs...so much easier and cheaper and cars minutes away. Hotel Chandler is 5 minutes walk from the Flatiron building and the Empire State Building and 230 Fifth rooftop bar....a perfect location and we're already planning to come back.....would not want to stay anywhere else. Thank you Hotel Chandler for making our first trip to New York such a memorable one :)
Comment from Hotel Management
20-Apr-2017 by Walter Rabello- Nigth Manager, Hotel Management
Thank you so much for your AMAZING review! We look forward to your next stay. Regards, Walter Rabello Night Manager
2out of 5
by A verified traveller from M San Francisco

Not at all what the pictures show

Posted 02-Apr-2017
The hotel is completely outdated. Our carpets were stained, the wall was stained, the beds were old and super uncomfortable. Worst part, there is construction all around the building. Even though construction can't technically start until 7am, they sure can back their beeping trucks around all night before 7am! Super disappointed and not at all what I thought I signed up for.
5out of 5
Recommended
for Everyone
by A verified traveller from upstate NY

All Good at the Chandler

Posted 01-Apr-2017
Pros: Location, price, quiet.
Cons: Different kinds of tea in the complimentary coffee/tea bar.
Location: Morgan Library very close.
All good. A surprisingly lovely little hotel with a friendly staff, lovely amenities and a fine location.