Terrace/patio

Reviews of Hotel Boutique at Grand Central

4 out of 5
Hotel Boutique at Grand Central
128 East 45th Street, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 577 out of 1034 reviews" "
Rating 8 - Good. 269 out of 1034 reviews" "
Rating 6 - Okay. 104 out of 1034 reviews" "
Rating 4 - Poor. 36 out of 1034 reviews" "
Rating 2 - Terrible. 48 out of 1034 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive and respectful.
Stayed 2 nights in Mar 2024
Response from Terence on 28 Mar 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Vadym

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Terence on 27 Mar 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super nice and there was so much to do in walking distance of the hotel. Great hotel loading zone right out front. Would definitely stay again
Stayed 1 night in Mar 2024
Response from Terence on 25 Mar 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Takudzwa

Stayed 1 night in Mar 2024
Response from Terence on 25 Mar 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Terence on 23 Mar 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

graeme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, good location great staff
Stayed 4 nights in Dec 2023
Response from Terence on 12 Mar 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Jeanine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Terence on 12 Mar 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

HILARY, Los Angeles

Liked: Cleanliness, staff & service, amenities
Excellent service loved it. Have been several times.
Stayed 2 nights in Mar 2024
Response from Terence on 10 Mar 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness
Wasn’t the best customer service when problems occurred but overall nice hotel.
Response from Terence on 8 Mar 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right away, the employees were incredibly friendly. The room was very clean and very comfortable. This hotel is close to Grand Central Station. There was an ATM right across the street in a little 24 hour deli.
Stayed 3 nights in Feb 2024
Response from Terence on 8 Mar 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean bed was awesome haven’t slept good in a while the staff so nice welcoming would definitely come and stay again
Stayed 1 night in Feb 2024
Response from Terence on 3 Mar 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Gianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, enjoyed it very much. From our room we could hear the elevator every time it moved but other than that, no complaints. It didn’t keep us awake and we weren’t in the room that much.
Stayed 4 nights in Feb 2024
Response from Terence on 3 Mar 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

2/10 Terrible

Laquisha

Stayed 1 night in Feb 2024
Response from Terence on 21 Mar 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our ongoing efforts to improve our service standards. I apologize that we failed to meet your expectations on this occasion. Your comments have been shared with the appropriate departments so that they may be addressed and focus our ongoing efforts to make improvements. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Madeline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice Employees and close to Grand Central. Made transportation very easy and convenient.
Stayed 2 nights in Feb 2024
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

2/10 Terrible

Milan

Stayed 5 nights in Feb 2024
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our ongoing efforts to improve our service standards. I apologize that we failed to meet your expectations on this occasion. Your comments have been shared with the appropriate departments so that they may be addressed and focus our ongoing efforts to make improvements. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s my go to hotel when in Manhattan. Staff, cleanliness and location all very good.
Stayed 2 nights in Feb 2024
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Pierre, Princeton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

6/10 Okay

Micheal

Stayed 2 nights in Feb 2024
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our ongoing efforts to improve our service standards. I apologize that we failed to meet your expectations on this occasion. Your comments have been shared with the appropriate departments so that they may be addressed and focus our ongoing efforts to make improvements. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Zhenpeng

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Usually, hotels for this price point in NYC aren't the greatest. While, yes, this was small, it was surely mighty. great value, clean, safe. Highly recommend
Stayed 1 night in Jan 2024
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

8/10 Good

alycia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely pleasant and location is exceptionally close to Grand Central Station. Rooms were clean and no safety concerns. Would stay again.
Stayed 1 night in Nov 2023
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Sheila, Stamford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to Grand Central! Staff was amazing at check-in - kind and efficient and the room suited us perfectly (comfortable bed, clean and loved the filtered water available)
Stayed 1 night in Jan 2024
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Jouko, Independence

Liked: Cleanliness, staff & service, property conditions & facilities
The suite was outstanding.
Stayed 1 night in Jan 2024
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Jeff

Travelled with partner
Staff was very welcoming and accommodating
Stayed 1 night in Jan 2024
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

8/10 Good

MATTHEW

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Maryanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Tina

Stayed 1 night in Jan 2024
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Timothy

Business traveller
Stayed 1 night in Jan 2024
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

8/10 Good

Liliia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

8/10 Good

Mark, Laval

Travelled with partner
Liked: Property conditions & facilities
It was good
Stayed 3 nights in Jan 2024
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

2/10 Terrible

Robby

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Called to make sure they had their own parking garage and to find out if there is any other fees regarding parking, hotel etc and they said they did but when I got there they did not have their own garage. I had to carry my luggage all the way from 51st st icon parking garage where they said I could not come back to get my luggage at all.i can’t even check out the hotel and explore New York because I have three large bags that I can’t carry around with me which was the whole point of booking this trip. Just wasted tons of time and money.
Stayed 1 night in Jan 2024
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our ongoing efforts to improve our service standards. I apologize that we failed to meet your expectations on this occasion. Your comments have been shared with the appropriate departments so that they may be addressed and focus our ongoing efforts to make improvements. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Sharraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was surprisingly well designed and well equipped (refrigerator, microwave). Spotlessly clean with great sheets, towels, and other amenities, such as filtered water. Staff was perfect, efficient, and thoughtful. Location could not be better--right across the street from Grand Central. Definitely on my return list for another work trip to Manhattan.
Stayed 1 night in Jan 2024
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Pierre, Amherst

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to Grand Central Terminal, so if you take the train into Manhattan it’s unbeatable. We were very happy with the room size, cleanliness and service. First time we’ve stayed there and we’d go back?!
Stayed 2 nights in Dec 2023
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

6/10 Okay

Jane

The major complaints I have are: 1. The bed was so uncomfortable that I left one night early with bad back pain. 2. They offered a housekeeping option of fresh towels and trash removal. It did not happen unless i chased someone down. Would NOT stay there again.
Stayed 5 nights in Dec 2023
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our ongoing efforts to improve our service standards. I apologize that we failed to meet your expectations on this occasion. Your comments have been shared with the appropriate departments so that they may be addressed and focus our ongoing efforts to make improvements. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

6/10 Okay

Anthony, Nashville

It didnt meet the excitement from the photos
Stayed 2 nights in Dec 2023
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our ongoing efforts to improve our service standards. I apologize that we failed to meet your expectations on this occasion. Your comments have been shared with the appropriate departments so that they may be addressed and focus our ongoing efforts to make improvements. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice and convenient but
I was happy to have been given the option of an upgrade and the room was quite nice. However, the temperature control was erratic at best. Communicating with the front desk is complicated. I called 4 times to order extra towels; they came over an hour late. Returning after a walk in early evening, the electricity in my room was out; it took 3 phone calls to get a technician to come over 20 minutes after reporting the incident. I am recovering from an injury and the bathroom was just too narrow for me to use.
Stayed 1 night in Dec 2023
Response from Terence on 29 Dec 2023
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Alona

Liked: Cleanliness, staff & service
It was a bummer that the espresso machine on the rooftop didn’t work! Everything else was great!
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

8/10 Good

chell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
everyone nice, central location to grand central and Rockefeller
Stayed 3 nights in Dec 2023
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Alma Genesis

Stayed 2 nights in Dec 2023
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Sebastián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception staff were just amazing
Kudos to the guys in reception for being amazing at all times! Thank you so much
Stayed 1 night in Dec 2023
Response from Terence on 24 Dec 2023
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

6/10 Okay

Stacy

Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Terence on 24 Dec 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our ongoing efforts to improve our service standards. I apologize that we failed to meet your expectations on this occasion. Your comments have been shared with the appropriate departments so that they may be addressed and focus our ongoing efforts to make improvements. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Sally B

Stayed 2 nights in Dec 2023
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

6/10 Okay

Kylie

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
My stay was okay. No dining in the hotel. No front desk people to help with anything that was available. The pictures online were not what you actually get.
Stayed 3 nights in Dec 2023
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our ongoing efforts to improve our service standards. I apologize that we failed to meet your expectations on this occasion. Your comments have been shared with the appropriate departments so that they may be addressed and focus our ongoing efforts to make improvements. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

6/10 Okay

Anna Maria

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our ongoing efforts to improve our service standards. I apologize that we failed to meet your expectations on this occasion. Your comments have been shared with the appropriate departments so that they may be addressed and focus our ongoing efforts to make improvements. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent Mini Break
We had a 5 day mini break to celebrate our 10yr wedding anniversary. The Hotel's location is brilliant with the majority of the major sites all within a short walk of 15-40 minutes. Just around the corner was Grand Central Station which is another bonus as by day 3 the legs began to ache! We also caught thr train back to Newark airport. The Hotel always had polite, welcoming staff, with the room being Queen size, located on the second floor. Although the room was basic, it was very clean with a microwave, mini fridge& kettle. Always had hot water with very little sound from other rooms or outside. Each floor also offered 24hrs cold water with reusable bottles. Dont forget to visit the top floor for amazing views&the opportunity to grab a coffee outside. We would definitely use this hotel again and would not hesitate to recommend. THANK U Hotel Boutique!!
Stayed 4 nights in Dec 2023
Response from Terence on 15 Feb 2024
Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.We look forward to welcoming you back soon.Thank you for choosing Club Quarters Hotel, New York, Grand Central.