Lobby sitting area

Reviews of Fairfield Inn & Suites by Marriott New York Staten Island

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 474 out of 1000 reviews" "
Rating 8 - Good. 266 out of 1000 reviews" "
Rating 6 - Okay. 130 out of 1000 reviews" "
Rating 4 - Poor. 74 out of 1000 reviews" "
Rating 2 - Terrible. 56 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy
Stayed 1 night in Mar 2024

6/10 Okay

Michelle Marie, Burke

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was nice. Parking was awful, just not enough spaces for the hotel. The location is out of the way with nothing walkable for food etc
Stayed 2 nights in Mar 2024

10/10 Excellent

Yessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent
Stayed 1 night in Mar 2024

10/10 Excellent

Hari

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and grrt
Stayed 1 night in Mar 2024

10/10 Excellent

Adekunle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property right near where my business is located. There was problems with computer to check in but clean hotel. Disappointed the restaurant closed but it has been awhile since I was here.
Stayed 1 night in Mar 2024

10/10 Excellent

Gokturk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and caring l, excellent staff!
Stayed 1 night in Mar 2024

8/10 Good

Felix, Stafford

Liked: Cleanliness, staff & service, property conditions & facilities
Clean!
Stayed 1 night in Mar 2024

8/10 Good

Herminio

Stayed 1 night in Feb 2024

6/10 Okay

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Thelma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were extremely helpful and polite!!
Stayed 4 nights in Feb 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the breakfast was very good.
Stayed 2 nights in Feb 2024

6/10 Okay

Mordechai

Good nice place but the disposition for the room was expensive
Stayed 1 night in Feb 2024

8/10 Good

Arnaldo

Liked: Staff & service
Stayed 1 night in Feb 2024

4/10 Poor

Luis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wish they had free water for the guests
Stayed 2 nights in Feb 2024

8/10 Good

quiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Robert, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Depending on the reason for booking a hotel, you basically get the same thing with most hotels, it’s the extras that can make or break the experience. I actually stayed an extra day because of the staff and the comfort level of being there. I booked a few days here and a day there,(total of two weeks if not more) due to the delays with my apartment. I can honestly say that each interaction with every staff member there regardless of their job description was a positive and helpful one. Customer service, top notch, that’s my two cents.
Stayed 1 night in Feb 2024

8/10 Good

Simont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very accessible to nearby hyway.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Robert, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to delays with my apartment, I was fortunate enough to find a hotel that was perfect for my situation. You would think the staff here knew you from the neighborhood. If you needed clean towels or to book last minute night, someone was there ready to help. These days, especially living in New York, customer service plays a part with decision making, I’ll choose this place ten out of ten times.
Stayed 1 night in Feb 2024

8/10 Good

Demthria

Stayed 1 night in Feb 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff at the front desk
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, clean/spacious room, and very friendly, helpful staff. Will definitely stay here again!
Stayed 1 night in Feb 2024

2/10 Terrible

Philip Michael, Christiansburg

Disliked: Staff & service, property conditions & facilities
Property checked me out and piled all of my stuff behind front desk - after 1 day of a 5 day reservation.... was not cool.
Stayed 5 nights in Jan 2024

10/10 Excellent

Wilma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

4/10 Poor

Tina

Disliked: Cleanliness, amenities, property conditions & facilities
Guy at the front desk over charged me by $81.00 on my credit card at check in.We had no hot water in our room freezing cold shower is no fun. Our room was by the stairs, so everytime someone used the stairs a door would slam really loud all day and at night. Parking was horrible and the area is really dirty.
Stayed 2 nights in Jan 2024

10/10 Excellent

Robert, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at all three hotels on Wild Ave. This is definitely the one to choose. Staff is friendly and helpful. The rooms are very clean and comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

Arlene

Stayed 1 night in Jan 2024

10/10 Excellent

MARK NIXIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the SERVICE⭐⭐⭐⭐⭐⭐
Stayed 2 nights in Jan 2024

2/10 Terrible

Miguel

Stayed 2 nights in Jan 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that ALL of the staff was very friendly and helpful throughout my stay. My room was clean. It was quiet up on the 3rd floor with the exception of hearing noise from highway nearby. Hot breakfast with eggs and coffee was also very convenient. I would stay here again in the future.
Stayed 4 nights in Jan 2024

6/10 Okay

Renyou

Stayed 2 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Cliveita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the decor and not breakfast.
Stayed 3 nights in Jan 2024

8/10 Good

Al

Stayed 1 night in Jan 2024

6/10 Okay

Mohammed Shafi

Stayed 2 nights in Dec 2023

8/10 Good

donnise

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very nice hotel for Staten Island NY… great breakfast and good staff
Stayed 3 nights in Dec 2023

10/10 Excellent

Shaimaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quock check in Clean room
Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
We had an amazing stay as always! This hotel is one of out favorites in the area.
Stayed 1 night in Dec 2023

6/10 Okay

Jesse

Stayed 1 night in Dec 2023

10/10 Excellent

Jen

Stayed 1 night in Dec 2023

10/10 Excellent

JESSE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Time Square trip
2nd time staying at this location. A few mins away from the ferry and surrounding areas. Great stay overall! Thank you!
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk helped me with early check in
Stayed 1 night in Dec 2023

8/10 Good

Terah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were up-to-date & clean. Nice lobby and breakfast area. Location was a bit poor. There is limited parking in front of the building and no access to enter from the backside of buidling. Our room did not get cleaned during our stay.
Stayed 2 nights in Dec 2023

8/10 Good

HouseofCars

Stayed 1 night in Sep 2023

6/10 Okay

madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Marleny

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They are just horrible. I had a reservation dec 18th-24. They decided to kick everyone out on the 22th with the excuse that they no longer operate as a hotel.right before the holidays. They are just horrible and heartless. I will never stay at a Marriott hotel again!!!
Stayed 5 nights in Dec 2023

2/10 Terrible

Berman

Stayed 2 nights in Dec 2023

10/10 Excellent

Cinthia

Liked: Cleanliness, staff & service
The staff was nice and made sure to come and clean our room daily. However, the area around was very dead and did not feel as safe. The amenities in the room are a little out dated.
Stayed 3 nights in Dec 2023