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Reviews of Holiday Inn Manhattan 6th Ave - Chelsea, an IHG Hotel

3 out of 5
Holiday Inn Manhattan 6th Ave - Chelsea, an IHG Hotel
125 W 26th St, New York, NY

Reviews

7.2

Good

Rating 10 - Excellent. 323 out of 1001 reviews" "
Rating 8 - Good. 278 out of 1001 reviews" "
Rating 6 - Okay. 179 out of 1001 reviews" "
Rating 4 - Poor. 114 out of 1001 reviews" "
Rating 2 - Terrible. 107 out of 1001 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Svetlana, Jersey City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Alexandra Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Payten

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Construction in the main lobby, very loud and inconvenient at times. only 2 elevators for 25 floors, often getting stuck or taking forever. no stair access through the lobby. other than that, extremely clean and friendly staff. great location for the chelsea area and for the price.
Stayed 3 nights in Apr 2024

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

4/10 Poor

harsha

Disliked: Cleanliness, staff & service, property conditions & facilities
Took 15-20 min to check me in. Had no hot water for 2 days despite reporting issues.
Stayed 2 nights in Apr 2024

6/10 Okay

Abigail

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I wish they warned us about the construction in the lobby and the elevator delays. Other than that I was very pleased with our room. It was the cleanest hotel room I’ve ever stayed in and so cute too. Located across amazing thrift stores and lots of shops. Walkable but also very accessible to the metro. Would definitely recommend this hotel.
Stayed 2 nights in Mar 2024

8/10 Good

Moises Franz, White Sulphur Springs

Liked: Cleanliness, amenities
Its good
Stayed 2 nights in Apr 2024

10/10 Excellent

Kathrin Julia

Stayed 1 night in Mar 2024

10/10 Excellent

Santhosh Kumar

Liked: Cleanliness, staff & service, amenities
Pretty good spot to chill for a couple of days
Stayed 1 night in Mar 2024

10/10 Excellent

Jordan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the few trips where the room was so comfortable I stayed in most nights!
Stayed 4 nights in Feb 2024

8/10 Good

Olivia

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

6/10 Okay

Kimberly

Stayed 1 night in Mar 2024

8/10 Good

Demoya

Stayed 1 night in Mar 2024

8/10 Good

Robin M

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was nice and helpful, a special call out to Destiny, she was friendly and helped us with bar and grill’s. A restaurant and bar were advertised however none. Room and Bath was very small. No mirror or drawers. It was Disappointing, especially for a Holiday Inn
Stayed 3 nights in Mar 2024

4/10 Poor

Daniel

Disliked: Staff & service, property conditions & facilities
Construction
Stayed 3 nights in Mar 2024

4/10 Poor

Michel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Building was in construction and everything was a mess, the bathroom on the room was dirty and we had to call someone to fix it before staying there
Stayed 3 nights in Mar 2024

10/10 Excellent

JOHN

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 1 night in Mar 2024

6/10 Okay

Alivia

Travelled with partner, Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Perfect location for exploring all manhattan has to see. Every staff member was excellent, even let us check in early without a word about it. Check out was super fast. Workers were flourished with an abroad group getting checked in but easily helped me and my group get into our room swiftly. However, I will say the rooms were very tiny as expected in new york but in the pictures they truly look a lot bigger. The pressure in the shower was horrid but doable since we weren’t in the room too much. I will say the bed was SOOOO comfortable, one of the better hotel beds i’ve slept in. The only other con was there was heavy construction in the lobby causing it to be loud, crowded, and unappealing but they made it work. Would stay again!!!
Stayed 4 nights in Mar 2024

4/10 Poor

Jihye

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Katrina Luces

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are just having renovation during our stay but we always come back to a clean room. No one is stealing our stuff. Staff are amazing!
Stayed 4 nights in Mar 2024

6/10 Okay

Jessica

Stayed 2 nights in Mar 2024

6/10 Okay

Kristen

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was construction in the lobby, making it nearly impossible to move. There was no indication that there would be construction, otherwise I would have cancelled my reservation and.booked elsewhere. The walls were incredibly thin, we were able to hear conversations all over the hall.
Stayed 1 night in Mar 2024
Response from Kyi Than on 7 Mar 2024
Hello Kristen,I do apologize that you are dissatisfied under renovation and upgrading as per IHG Standard while you are being stayed with us at the property. I am sorry to hear that your experience has not met the high standards we hold. We try to provide the best care for your next visit, and your complaint is being treated with all due consideration.

2/10 Terrible

Stephen

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jonathan on 3 Mar 2024
Hello Stephen,I apologize that you must have had a poor experience staying at our hotel. I have sent you a message through Expedia's messaging portal, please share details there, thank you.

8/10 Good

Xingming

Stayed 2 nights in Feb 2024

10/10 Excellent

Myisha

Stayed 2 nights in Feb 2024

2/10 Terrible

Milind

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is barely functional. Carpets stink, front desk staff is bored at best, rude on average, and downright disrespectful and incompetent at worst. They charged me twice for my stay - an error they admitted to but have left me having to struggle with fixing for MONTHS after my stay there. Avoid this place like the plague.
Stayed 2 nights in Oct 2023
Response from Jonathan on 3 Mar 2024
Hello Milind,I am sorry to hear about your poor experience. I believe the billing error was resolved in December of 2023; I have sent you a message through Expedia, please kindly reach out if you would like to discuss. Thank you.

4/10 Poor

STEPHEN

Stayed 2 nights in Feb 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Kyi Than on 9 Mar 2024
Dear Veronica,We hope see you again soon.

4/10 Poor

Eden

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I am very disappointed. I usually love the Holiday Inn Hotel and always book there because of their buffet breakfast. However, this particular hotel has no kitchen. I paid for breakfast as they stated it's available. They provided coupons to eat somewhere not attached to the hotel, and the food was subpar. I requested a refund for the remaining days as I did not want to eat breakfast there. They assured me of a refund, but as of now, I haven't seen any reimbursement in my account. Hotel has no common area, no where to go except your room. City view is not what I expected either.
Stayed 2 nights in Feb 2024
Response from Kyi Than on 26 Feb 2024
Hello Eden,Thank you for reaching out and for choosing to stay here with us at Holiday Inn Manhattan 6th Ave-Chelsea, an IHG Hotel! I will definitely follow up with Expedia to get a refund for 2nd night ASAP. We assigned room 23rd floor was the most City View however we will take a note onto your reservation for your next coming visit.Regards,Hotel Staff memberHoliday Inn Manhattan 6th Ave - Chelsea, an IHG Hotel

6/10 Okay

McKell

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Should have been told prior to booking there was contruction/renovations being done to lobby and gym.
Stayed 4 nights in Feb 2024
Response from Kyi Than on 26 Feb 2024
Thank you for your feedback and we sincerely apologize while you stay inconvenience with us at the property. We regret inform you that as per IHG Standard we are upgrading entire hotel. If you are coming back next visit with us definitely you will surprise how looks like Lobby and Gym. Please do come again!

6/10 Okay

Samantha

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Kyi Than on 26 Feb 2024
Hello Samantha, Thank you for reaching out and for choosing to stay here with us at Holiday Inn Manhattan 6th Ave-Chelsea, an IHG Hotel! We hope to see you again son!Regards,Hotel Staff memberHoliday Inn Manhattan 6th Ave - Chelsea, an IHG Hotel

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, property conditions & facilities
Really just an average hotel, and average customer service, maid cleaned our room and took two towels but didn’t leave any new ones…. Over all an ok visit no major complaints we would come back in the future
Stayed 2 nights in Feb 2024
Response from Kyi Than on 26 Feb 2024
Thank you for your feedback and Front Desk is open 24 hours service in a daily and dial (0) operator will help you anytime as per your request. We hope to see you do come again!

10/10 Excellent

Destiny

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is cute and small but its giving refurnished apartment building.
Stayed 1 night in Feb 2024
Response from Kyi Than on 26 Feb 2024
Thank you for your feedback and we are upgrading entire hotel as per IHG Standard so that definitely you will be surprising for your next visit at the property. Please do come again!

8/10 Good

Cassandra

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Kyi Than on 26 Feb 2024
Thank you for choosing to stay here with us at Holiday Inn Manhattan 6th Ave-Chelsea, an IHG Hotel! Please do come again!

8/10 Good

Morningstar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Decent property, the staff that checked us in could use some customer service training but everyone else was great and friendly.
Stayed 2 nights in Feb 2024
Response from Kyi Than on 26 Feb 2024
Thank you for your feedback and we will be more emphasis on our Team training to make sure better than best practice Guest service experience.

10/10 Excellent

FABIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for short trips!
Stayed 2 nights in Jan 2024
Response from Kyi Than on 23 Feb 2024
Thank you for your feedback. Hope we will see you again and do come again!

2/10 Terrible

Hector

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
My experience staying at this hotel was terrible our next door guess didn’t let us sleep at the night time, they were screaming the whole time and shutting the door so loud, I had tell them several times to stayed quiet and it was impossible, I come to this city to enjoy and have some rest but I couldn’t, definitely not coming back to this place, I also let the from desk know about the situation but they didn’t do anything about it, housekeeping was son attentive and kind that’s the only good thing about this place
Stayed 2 nights in Feb 2024
Response from Kyi Than on 26 Feb 2024
Thank you for your feedback. We sincerely apologize on behalf of Front Desk Team are open 24 hours service in a daily basis so that if anything happens during your stay we are ready to help out for your concern and inconvenience. We will take a notes onto your reservation for your next visit.

8/10 Good

Patrice, Champions Gate

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was worth the money
Stayed 4 nights in Jan 2024
Response from Soumia on 30 Jan 2024
Dear Patrice, Thank you for staying with us! we're glad you enjoyed your stay. Your feedback is greatly appreciated, and we hope to see you again in a future stay. Kind Regards

6/10 Okay

Timotea

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kyi Than on 26 Feb 2024
Thank you for choosing to stay here with us at Holiday Inn Manhattan 6th Ave-Chelsea, an IHG Hotel! We hope to see you again soon!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2024
Response from Soumia on 30 Jan 2024
Dear Juan, Thank You We're glad you enjoyed your stay. Your feedback is greatly appreciated, and we hope to see you again in a future stay. Kind Regards

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kyi Than on 26 Feb 2024
Thank you for reaching out and for choosing to stay here with us at Holiday Inn Manhattan 6th Ave-Chelsea, an IHG Hotel! We hope to see you again soon!

8/10 Good

Heath

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Dec 2023
Response from Soumia on 30 Jan 2024
Dear Heath, Thank You for recognizing our staff & thank you for staying with us! We're glad you enjoyed your stay. Your feedback is greatly appreciated, and we hope to see you again in a future stay. Kind Regards

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 3 nights in Jan 2024
Response from Kyi Than on 26 Feb 2024
Thank you for your feedback and we hope to see you soon. Please do come again!

10/10 Excellent

Gina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it ! Great hospitality, sweet front desk, so close to time square and more things around! Room Heaters and ac works! Showering water is super hot and works great ! I’ll be back again thank you !
Stayed 3 nights in Jan 2024
Response from Chee on 23 Jan 2024
Dear Gina,Thank You for recognizing our staff & thank you for staying with us! We're glad you enjoyed your stay. Your feedback is greatly appreciated, and we hope to see you again in a future stay. Regards,

10/10 Excellent

KEEBUM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Chee on 23 Jan 2024
Dear Keebum,Thank You for staying with us! We're glad you enjoyed your stay. Your feedback is greatly appreciated, and we hope to see you again in the future. Regards,

10/10 Excellent

Hucely

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Chee on 23 Jan 2024
Dear Hucely,Thank You for staying with us! We're glad you enjoyed your stay. Your feedback is greatly appreciated, and we hope to see you again in the future. Regards,

2/10 Terrible

Gopi

Stayed 2 nights in Jan 2024
Response from Kyi Than on 26 Feb 2024
Hello Gopi,Thank you for reaching out and for choosing to stay here with us at Holiday Inn Manhattan 6th Ave-Chelsea, an IHG Hotel! Is there anything else how we could help you to improve guest service during your stayed with us at the property. Regards,Hotel Staff memberHoliday Inn Manhattan 6th Ave - Chelsea, an IHG Hotel

2/10 Terrible

Hibaq

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The location was good which is why I booked this hotel to begin with. First day I checked in was a nightmare! Upon checking in at 4pm my sisters and I went out. We got back 9:30pm and I went into the shower after 15 minutes I get out and started brushing my teeth, while I was brushing my teeth my water turns off. I call the front desk and there’s no answer. I called several times and still no answer. After a few minutes my sister who also needed to shower went downstairs and was told by an employee that someone would check the room in a few. We waited for about an hour before a guy came, checked the water and told us it would be a couple hours before the issue was fixed. The toilet, sink, and shower was not working. We could not flush the toilet or wash our hands (which one of my sisters is 7 months pregnant and threw up in the toilet but couldn’t flush or wash her hands or face). It was 5 am when the issue was finally resolved, we turned on the water only for the water to be brown. We called the front desk and again no answer (no one ever answers) they told us let the water run for a few minutes. For 20 minutes the water continued to run but it was still not clear, and the hot water ran out my sister and I ended up taking a cold shower. Overall, I asked to speak with a manager and I was told management was aware of my situation and he would call me. I left my room number and telephone number with staff and was assured he would call me. Management never called or addressed me
Stayed 3 nights in Jan 2024
Response from Kyi Than on 18 Jan 2024
We do apologize and sorry for the inconvenience entire stayed with us at the property. It was compensated (50%) off the day happened water outage. It will be reflected into your account after notified third party.

6/10 Okay

Daicy

Stayed 3 nights in Jan 2024
Response from Kyi Than on 9 Mar 2024
Dear Daicy,Thank you for staying with us and please do come back again!

4/10 Poor

Zachary

Travelled with group
Disliked: Amenities, property conditions & facilities
We didn’t have hot water on Saturday 1/13/24. Had to take ice cold showers.
Stayed 3 nights in Jan 2024
Response from Than on 15 Jan 2024
We do apologize for the inconvenience, and 24 hours service at front desk will help you make happy entire stay with us at Holiday Inn.