Room, 2 Double Beds, Non Smoking | Down duvets, pillow-top beds, in-room safe, desk
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Reviews of Holiday Inn Express Maspeth, an IHG Hotel

2.5 out of 5
Holiday Inn Express Maspeth, an IHG Hotel
59-40 55th Road, Maspeth, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 479 out of 1001 reviews" "
Rating 8 - Good. 318 out of 1001 reviews" "
Rating 6 - Okay. 98 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 55 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jose

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I stay in your hotel. Trying to get away. From family issues But your stuff. Told. My location. Even give them my room number. Violated my privacy. Never expect that a big brand. Hotel would. Violated the privacy on any matter
Stayed 1 night in Apr 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for our needs
Stayed 1 night in Feb 2024
Response from Patrizia on 11 Apr 2024
Thank you for the great review! We would love to have you stay with us again soon.

10/10 Excellent

Robert

Stayed 4 nights in Mar 2024
Response from Patrizia on 20 Apr 2024
Thank you for the great review! We would love to have you stay with us again soon.

10/10 Excellent

Ash

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s alright
Stayed 5 nights in Mar 2024
Response from Patrizia on 30 Mar 2024
Thank you for the great review! We would love to have you stay with us again soon.

10/10 Excellent

Joann

Stayed 1 night in Mar 2024
Response from Patrizia on 18 Apr 2024
Thank you for the great review! We would love to have you stay with us again soon.

8/10 Good

Melina

Stayed 1 night in Mar 2024
Response from hb on 20 Mar 2024
Thank you a great review! We hope to see you again soon.

8/10 Good

Eric

Travelled with group
Liked: Cleanliness, staff & service
Convenient. Staff was kind
Stayed 2 nights in Mar 2024
Response from Patrizia on 18 Mar 2024
Thank you for the great review! We would love to have you stay with us again soon.

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Really noisy at night. Was placed on the first floor and it was noisy at all times of the night. Great And friendly staff though!
Stayed 2 nights in Mar 2024
Response from hb on 16 Mar 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that your room wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is our go to hotel when visiting Ridgewood to see family. Staff is very nice. Breakfast is always well presented and hits the spot. Room is adequate for our short stay, comfortable and very clean. Really appreciate the toiletries in the shower.
Stayed 1 night in Mar 2024
Response from Patrizia on 10 Mar 2024
Thank you for the great review! We would love to have you stay with us again soon.

10/10 Excellent

XAVIER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk reception and clean overall
Stayed 1 night in Mar 2024
Response from Patrizia on 8 Mar 2024
Thank you for the great review! We would love to have you stay with us again soon.

8/10 Good

Kimberly, Lahaina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Patrizia on 8 Mar 2024
Thank you for the great review! We would love to have you stay with us again soon.

10/10 Excellent

XAVIER

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Feb 2024
Response from hb on 26 Feb 2024
Thank you for the great review! We would love to have you stay with us again soon.

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great property. Very nice rooms. The area is awful. Parking terrible
Stayed 1 night in Feb 2024
Response from Patrizia on 24 Feb 2024
Thank your for the great review! We hope to see you again soon.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Jan 2024
Response from hb on 24 Feb 2024
Thank your for the great review! We hope to see you again soon.

10/10 Excellent

Julia

Stayed 1 night in Feb 2024
Response from Patrizia on 20 Mar 2024
Thank you for the great review! We would love to have you stay with us again soon.

10/10 Excellent

CAROLANN, Wimauma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Newly renovated room & bathroom. Breakfast had many options & was very clean.
Stayed 5 nights in Feb 2024
Response from hb on 10 Feb 2024
Thank you very much for the great feedback! We hope to see you again soon.

10/10 Excellent

Mariluz

Good
Stayed 1 night in Feb 2024
Response from hb on 10 Feb 2024
Thank you for the awesome review. We hope to see you again soon.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend a night or few.
Stayed 2 nights in Jan 2024
Response from Patrizia on 2 Feb 2024
Thank you for your feedback. We hope you stay with us again soon.

4/10 Poor

XAVIER

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No hot water in the winter is not acceptable
Stayed 1 night in Jan 2024
Response from hb on 31 Jan 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.

8/10 Good

A

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from hb on 31 Jan 2024
Thank you for your feedback. We hope you stay with us again soon.

10/10 Excellent

Shojaunae, Riverdale

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet & clean
Stayed 1 night in Jan 2024
Response from Patrizia on 29 Jan 2024
Thank you for the great review! We hope to see you again soon.

10/10 Excellent

Guy, Sarasota

Liked: Cleanliness, staff & service, amenities
They are close to everything and offer an amazing breakfast.
Stayed 2 nights in Jan 2024
Response from Patrizia on 27 Jan 2024
Thank you for the great review! We hope to see you again soon.

10/10 Excellent

Freddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 1 night in Jan 2024
Response from Patrizia on 25 Jan 2024
Thank you for the great review! We hope to see you again soon.

10/10 Excellent

Sandesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel with good staff and clean rooms.
Stayed 1 night in Jan 2024
Response from Patrizia on 25 Jan 2024
Thank you for the great review! We hope to see you again soon.

10/10 Excellent

Taresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have been in a better spot
Stayed 2 nights in Dec 2023
Response from Patrizia on 25 Jan 2024
Thank you for the great review! We hope to see you again soon.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Response from hb on 22 Jan 2024
Thank you for the great review! We hope to see you again soon.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Patrizia on 21 Jan 2024
Thank you for staying with us and sharing your feedback. Hope to see you again soon.

10/10 Excellent

Ippei

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and the staff was very friendly.
Stayed 1 night in Jan 2024
Response from Patrizia on 19 Jan 2024
Thank you for staying with us and sharing your feedback. Hope to see you again soon.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Jan 2024
Response from Patrizia on 18 Jan 2024
Thank you for staying with us and sharing your feedback. Hope to see you again soon.

6/10 Okay

Neveen

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Great stuff, terrible location no transportation facility
Stayed 3 nights in Jan 2024
Response from hb on 16 Jan 2024
Thank you for staying with us and sharing your feedback.

10/10 Excellent

Shishir, Macungie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Patrizia on 12 Jan 2024
Thank you for your great review! Hope to see you again soon.

10/10 Excellent

Liza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hanna was awesome! Excellent service and super clean.
Stayed 1 night in Jan 2024
Response from Patrizia on 10 Jan 2024
Thank you for your great review! Hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good and clean, free parking and breakfast!
Stayed 1 night in Jan 2024
Response from Patrizia on 10 Jan 2024
Thank you for your great review! Hope to see you again soon.

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Patrizia on 10 Jan 2024
Thank you for your great review! Hope to see you again soon.

10/10 Excellent

Erwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Patrizia on 7 Jan 2024
Thank you for your great review! Hope to see you again soon.

10/10 Excellent

Brylee

Stayed 3 nights in Dec 2023
Response from hb on 31 Jan 2024
Thank you for your feedback. We hope you stay with us again soon.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was 1.5 miles to the metro station. so we walked in the morning. in the evening, we took an Uber from the station to our hotel. everyone was very courteous and helpful. Breakfast was nice. clean . one elevator wasn't working out of two.
Stayed 2 nights in Dec 2023
Response from Patrizia on 29 Dec 2023
Thank you for your great review! Hope to see you again soon.

10/10 Excellent

Shawn

Stayed 2 nights in Dec 2023
Response from Patrizia on 13 Jan 2024
Thank you for your great review! Hope to see you again soon.

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. Quiet, clean and comfortable room. Staff very friendly and accommodating. Breakfast was very nice and nice variety. All around very nice and tidy property and would definitely recommend.
Stayed 2 nights in Dec 2023
Response from Patrizia on 22 Dec 2023
Thank you for your great review! Hope to see you again soon.

10/10 Excellent

Wellington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Patrizia on 17 Dec 2023
Thank you for your great review! Hope to see you again soon.

2/10 Terrible

JUAN

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from hb on 17 Dec 2023
Thank you for your feedback. We’re very sorry to hear about your recent experience. This does not reflect the standard of service that our customers deserve. We hope you come back so we can make it a better experience for you.

8/10 Good

Mary

Stayed 1 night in Nov 2023
Response from Patrizia on 16 Dec 2023
Thank you for your great review! Hope to see you again soon.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Patrizia on 14 Dec 2023
Thank you for your great review! Hope to see you again soon.

10/10 Excellent

Clara

Stayed 1 night in Dec 2023
Response from Patrizia on 4 Jan 2024
Thank you for your great review! Hope to see you again soon.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Patrizia on 13 Dec 2023
Thank you for your great review! Hope to see you again soon.

4/10 Poor

Kaden

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Patrizia on 10 Dec 2023
Thank you for your review. We hope we can make your next stay even better.

10/10 Excellent

Melinda

Travelled with family
Nice and comfortable
Great friendly staff, very clean, comfortable, and easy access to the city by car. Wild definitely recommend this hotel again.
Stayed 2 nights in Dec 2023
Response from Patrizia on 10 Dec 2023
Thank you for your great review! Hope to see you again soon.

10/10 Excellent

Vanessa, Orlando

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The Expedia said it’s from hotel 8 minutes drive to Central Park, but it isn’t, we needed take a bus around 15 minutes than it left us around the subway it’s took more 10 minutes. Doesn’t have a subway around there
Stayed 2 nights in Dec 2023
Response from Patrizia on 10 Dec 2023
Thank you for your great review! Hope to see you again soon.

10/10 Excellent

Tinamarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Clean. Modern. Comfortable. Great free breakfast. Free parking in their lot. Convenient access to Brooklyn and Manhattan. Professional staff. We would absolutely stay here every time we visit NY.
Stayed 2 nights in Dec 2023
Response from Patrizia on 10 Dec 2023
Thank you for your great review! Hope to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Patrizia on 10 Dec 2023
Thank you for your great review! Hope to see you again soon.