Ratings based on 4,473 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from washington dc

Awesome staff and wines

Posted 30-Apr-2016
Location: it's in times square.
When I checked in I had been traveling since early in the morning and at tradeshows and client offices all day. Kenny at the front desk was extremely helpful and welcoming. Then I went to the bar for a drink and they had some of my favorite wines and bourbons like Decoy Cabarnet (would have been awesome for Duckhorn but I'm not complaining) and the bed was comfortable. The internet was also very quick which was awesome.
5 out of 5
by A verified traveller from Connecticut

Deluxe Room 3907 - Times Square View

Posted 26-Apr-2016
Pros: Everything from location, staff, restaurant, cleanliness, amenities, Time Square view amazing (and able to see the Hudson).
Cons: Ice cube machine & water bottle/dispensers on each floor.
Location: Very very very busy street! Conveniently for things to do/places to eat/stores for toiletries and snacks (Duane)/subway station and port authority.
April 23rd - April 25th. We were offered other rooms that were ready (it was 1pm and check-in is 3pm) but I preferred to wait for the better room, able to check-in our bags early and . Had reserved a corner room, received floor 31 but not a great view. Asked to be switched and was given 3907 which was a Deluxe not corner but that was fine as view was as requested, Time Square, and front desk staff that tended to our check-in were very accommodating. Breakfast buffet was expensive (but not with a coupon!) and a great selection. In comparison, even without a coupon, you'd end up paying more at any outside restaurant anyway. Upon check-out we were able to check-in our bags for more luggage-free site-seeing. Only negative; I generally feel the cold and noticed that there was no heating, only AC available to turn on - which was the only reason I gave "Room Comfort" a 4. Wi-Fi was expensive per night and no cabled internet capabilities - however it was fast speeds. Liked the ability of using a personal device to watch Netflix/view from iCloud/order from Amazon etc.
4 out of 5
by A verified traveller

Posted 26-Apr-2016
Cons: Free wifi
Easy check in, room ready and clean. Excellent location. Room was comfortable and quiet with lovely views.
5 out of 5
by A verified traveller

Everything we needed

Posted 19-Apr-2016
Great rooms. Great location. Great Bar. Great restaurant. Great for families and couples.
5 out of 5
by A verified traveller from England

Discrete hotel in a fabulous location.

Posted 18-Apr-2016
Pros: Everything!!!
Cons: My husband and I really could not offer any suggestions for improvement.
Location: The location was excellent. Times square 1 minute, Empire state, Macy's and Madison Square Gardens were no more than a 10 minute walk. Fabulous!
Our total experience at the hotel was excellent, from entering the hotel and throughout our stay. The staff were always available to help and give good advice. The room was spacious, clean and had the most amazing view. The bar was well stocked and the bar food was excellent! We really could not fault our stay at the Hilton Times Square and would most definitely book this hotel next time we visit New York!! Thank You for helping to making our stay memorable!!!
5 out of 5
by A verified traveller

idéalement situé

Posted 17-Apr-2016
Pros: situation calme confort
Location: au plein coeur de times square
Très bien situé, au plein coeur de times square tout en étant au calme, malgré le nombre important de chambres on n'a pas du tout l'impression d'être dans une "usine", séjour très agréable. L'accueil de l'hotel étant en étage (20 et quelques), toutes les chambres sont en étages élevés, belle vue sur la ville
5 out of 5
by A verified traveller from C.

Great hotel conveniently located

Posted 15-Apr-2016
The hotel is conveniently located near many NYC attractions. We were able to walk to the Empire State Building and Central Park. The room was clean, comfortable and had an amazing view of the city. Staff was friendly and helpful. I recommended this hotel to anyone interested in exploring the city and its many attractions.
5 out of 5
by A verified traveller from Manhattan NYC

Fantastic location, room amazing, view superb!

Posted 14-Apr-2016
Would defo stay here again. Although hotel bar is expensive (as you'd expect at a Hilton hotel) and you have to pay for the wifi in the room ($13.99 per day) Free wifi in the bar though.
3 out of 5
by A verified traveller

Charged for milk!

Posted 12-Apr-2016
Nice hotel however my young boy wanted a glass of milk in the morning, I was charged $4.00 plus tax no change from $5.00 (this wasn't room service) I have never been charged for milk before!
3 out of 5
by A verified traveller from Kerava

Posted 11-Apr-2016
Hotelli oli siisti perushotelli lähellä kaikkea. Huoneessa otettiin toiveet huomioon.