Ratings based on 5,156 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Getaway

Posted 27-Apr-2017
It was a great weekend getaway, had a wonderful time enjoying some much needed rest
5 out of 5
Recommended
for Everyone
by A verified traveller from NJ

Great hotel right in Times Square.

Posted 23-Apr-2017
Pros: The staff, location, cleanliness
Location: Right in the middle of it all if you going to see a play.
Everyone was so pleasant to us from the valet to the bell hop then to the front desk restaurant staff and maid service. We couldn't have asked for a better place to stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from New Delhi

Excellent Location!!!

Posted 19-Apr-2017
Pros: Location, cleanliness, room size, services.
Cons: A few complimentary bottles of water wouldn't hurt and a replenished refrigerator.
This hotel is in Times Square. You will not regret it if that's where you want to be. Food, shopping,night life, Central Park, Rockefeller centre all within walking distance and more. Great hotel staff and I fortunately got a room at 40th floor. Beautiful view and nice clean room and bathroom. Extra Amenities can be requested through housekeeping. While checking in enter via 41st street as there is little traffic and that's where the bell boys are. Come out on the 42nd street and in the midst off all the fun. On the corner of 42nd and 8th street there is a Walgreens to shop for water and essentials as the hotel unfortunately provides no drinking water. I would highly recommend and come back again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Times Square location

Posted 18-Apr-2017
Great location if u want to stay in Times Square. Hotel staff friendly and room comfy with view of Empire State Building. Ordered a microwave for room and was able to get late check out. Would stay here again.
2 out of 5
by A verified traveller from US

Standards have dropped - definitely not 4 star

Posted 05-Apr-2017
Pros: The stayconnect app on the TV which allows you to stream shows. The location is still fantastic and the doormen and valets are great!
Cons: The front desk staff need training in customer service and also on what the hotel does and does not offer. Room service and free wifi
Location: Right in the heart of Times Square
I have stayed at the Hilton Times Square many times over the years, and was disappointed on my last two visits at how much the standards have dropped. Most hotels now offer free wifi as standard, especially to frequent guests. Not this one - they make you feel like they are doing you a favour by saying it will be charged but they will remove it later. They have also removed room service without any notice (and the in-room booklets still say they offer it), and they don't allow you to take drinks from the bar to your room (including water) - it's ridiculous but I had to negotiate with the barman to do this. The rooms are also tired and worn, and the amenities were not stocked properly.
5 out of 5
Recommended
for Everyone
by A verified traveller from Lindenhurst, NY

Surprise for my husbands 60th birthday.

Posted 04-Apr-2017
Pros: Just about everything.
Cons: Not much, just maybe if there were a spa where you could get a massage or some other pampering.
Location: You couldn't ask for a better location if you want to be in the middle of everything.
Amazing! My husband likes to be in the middle of Times Square, and you couldn't ask for more! But there is no noise from the street. Just great scenery. The rooms are clean and spacious. And the staff couldn't be better, especially Oscar A.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Mar-2017
Location was great and room was very comfortable with helpful and friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveller from times square, NY

Nice hotel with a view

Posted 22-Mar-2017
This hotel han an excellent location, in the middle of everything. Staff was friendly, room was nice and clean. Would stay over and over again!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great for Times Square

Posted 20-Mar-2017
Great location relative to the main things going on around Times Square and the Theatres. Hotel was very clean, staff was great.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York, New York

Nice and close to Times Square

Posted 16-Mar-2017
Pros: Easy check-in. Informed staff.
Location: Times Square, BB Kings, Duane Read for your time.
Great Room!!!! Super view, nice accommodations!!