Great Location.The Hotel & Staff need Improvements
Unfortunately, the negatives out weighed what could have been good. The location was great. All of the issues at this hotel added up to really being a negative on our once in a lifetime trip. For what we paid for this hotel, there should have been NO issues.
Stains on Bath Towels, Mold in Shower - still not cleaned after complaint. 4 Outlets in Bathroom did not work, They had Technician come. Phone had Static, TV got stuck on Accessing-they wanted to call an Engineer, Staff entered hotel room in evening while son was alone in room in bathroom with No Call or Advance Notice, was told we should have had Do Not Disturb Sign on Door. And let me not forget the cleaning lady on day 2 who knock and said she would come back, who then knocked again and then made a face like we were messing up her schedule and then advised she works 2 floors and would be back much later.
And my mothers room smelled like dirty socks. They did not want to add to my frustrations, was not mentioned til last day. I could smell from doorway.
They had 1 elevator working our whole trip so crowded and waits.
2 of the staff at front desk are not much for eye contact and act like your inconveniencing them.
Manager who handled the Room Entry was Rude and ended our discussion with Sarcasm, when I advised my expectation was only that a cleaning person should be entering the room once a day. No one else for any reason should be coming to us unless we request. We should not be being bothered by hotel staff.