Ratings based on 5,242 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel and great location!

Posted 06-Jun-2017
I have no complaints about this hotel except not being able to check in before 3pm, but other than that everything went great! Stayed here for 4 nights.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Jun-2017
Perfect place to see NYC! Wouldn't have changed a thing !
3 out of 5
Recommended
for Everyone
by A verified traveller from Tampa, FL

Great Location.The Hotel & Staff need Improvements

Posted 06-Jun-2017
Pros: Location. Comfortable Bedding. View.
Cons: See above, Hotel and Staff
Location: I would venture to say this was the best location for trip to NYC
Unfortunately, the negatives out weighed what could have been good. The location was great. All of the issues at this hotel added up to really being a negative on our once in a lifetime trip. For what we paid for this hotel, there should have been NO issues. Stains on Bath Towels, Mold in Shower - still not cleaned after complaint. 4 Outlets in Bathroom did not work, They had Technician come. Phone had Static, TV got stuck on Accessing-they wanted to call an Engineer, Staff entered hotel room in evening while son was alone in room in bathroom with No Call or Advance Notice, was told we should have had Do Not Disturb Sign on Door. And let me not forget the cleaning lady on day 2 who knock and said she would come back, who then knocked again and then made a face like we were messing up her schedule and then advised she works 2 floors and would be back much later. And my mothers room smelled like dirty socks. They did not want to add to my frustrations, was not mentioned til last day. I could smell from doorway. They had 1 elevator working our whole trip so crowded and waits. 2 of the staff at front desk are not much for eye contact and act like your inconveniencing them. Manager who handled the Room Entry was Rude and ended our discussion with Sarcasm, when I advised my expectation was only that a cleaning person should be entering the room once a day. No one else for any reason should be coming to us unless we request. We should not be being bothered by hotel staff.
5 out of 5
Recommended
for Everyone
by A verified traveller from uk

Great location, helpful staff

Posted 05-Jun-2017
Central location in Times Square, near subway and walking distance of most of the top sites. We received a complimentary room upgrade as we were staying for 6 nights! Great helpful friendly staff, Rodney the bell man was great!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location, central for everything

Posted 02-Jun-2017
The rooms were spacious and extremely comfortable. provided within minibar sized fridge Had a couple of meals and food was really high quality All staff friendly Only disappointing thing was on last day we found out the water we had been purchasing could have been provided by the hotel We recommend this hotel
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Location!

Posted 01-Jun-2017
Great location! Comfortable bed and room! Except: sink area too small and vallet parking too high.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Huge rooms for NYC.

Posted 28-May-2017
Big rooms. Well maintained. Very quiet- on a high floor. Once inside you can't hear the bustle of Times Square. Great view of Empire State Building. Tourist area so very busy outside, so if you want to be central as a tourist, this is a good spot.
4 out of 5
Recommended
for Everyone
by A verified traveller from long island

Good location

Posted 23-May-2017
We had a very good stay all though it was just for one night. The only problem was the check in time is 3 o'clock and at 2:50 the room is still not ready yet at 3:01 it was ready
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing spot right in time square

Posted 16-May-2017
The staff was wonderful, we were only there for a night and got upgraded to a corner room on the 43rd floor! It was breathtaking. We had a late flight the next day so they allowed us to store our luggage downstairs and we explored the city some more! They also did this for people who arrived early. Wonderful place to stay and will be going back again!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 16-May-2017
The staff were helpful although line to check in was very long. The beds were comfortable. The location was fantastic.