Started well as when we checked in we got upgraded for free to a room which had two queen beds and a view from the front. So our room was really big, bathroom is quite small but does the job. All was very clean so no complaints on this. We didn't use any facilities so can't comment on this nor can we on the restaurant/breakfast as it was closed for renovations. However had it been open I don't think we would have eaten there anyway as we really enjoyed having breakfast out and about.
Location wise this place is spot on. It's one block away from Times Square (5 min walk) and have loads of restaurants and places to eat. Also, across the road was the visitor centre for the citysightseeking hop on hop off bus tours and all the tours start from around here whether you use the Downtown or Uptown tours. I would highly recommend getting this as you get a real feel of the city with parts you wouldn't see and having a tour guide on each one gives great info and facts. We even used the bus tours to get around throughout our stay.
Staff were pleasant and we used their computers/printer to sort out checking in for our flight when we left.