Ratings based on 6,912 Verified Reviews

4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Apr-2017
Great location, and was much quieter than we expected. Also appreciated that they held our luggage after check-out to stay the extra day in the city!
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent Location

Posted 17-Apr-2017
Pros: We found the beds very comfortable for a chain hotel. Good, robust shower with lots of hot water.
Cons: There is no food service, though coffee is available. Diner across the street is good but lines form before 8 AM. Fast food available w/i 2 blocks.
Location: The Intrepid Museum is worth seeing (space shuttle, SR-2, Concorde, submarine,...). Chelsea market and walking on the High Line is nice.
This hotel is well situated with Broadway, Times Square, and the Intrepid Museum all in easy walking distance. Recommend a set of earplugs as there is a fair bit of street noise (sirens), though not unique to this location.
4out of 5
Recommended
for Everyone
by A verified traveller

Great NYC Experience

Posted 17-Apr-2017
Hotel was in an excellent location to walk to so many attractions. Rooms were very clean and overall quiet to rest in, except for the occasional sirens of fire station one block over. Hotel gladly stored our baggage so we could begin sight seeing as soon as we arrived. I would stay here again.
4out of 5
Recommended
for Everyone
by A verified traveller from Melb Australia

Great location

Posted 14-Apr-2017
Located just off 7th Avenue, quieter but still busy with lots of people. Hotel was clean, bathroom huge but room/beds were a little small for a family of 4. Overall comfortable and will stay again.
4out of 5
Recommended
for Everyone
by A verified traveller from Sparks,MD

In a great location

Posted 14-Apr-2017
Decided to spend a few nights exploring the Big Apple for Spring Break. This is a great centrally located, comfortable place to call home!
4out of 5
Recommended
for Everyone
by A verified traveller from Hilltown, PA

Posted 13-Apr-2017
Pros: Close location to downtown area, comfortable bed, concierge was helpful, and coffee in the morning.
Cons: Front desk could be nicer.
Location: Walking distance to Times Square, across street from subway entrance, and walk to restaurants.
We had four friends sharing a room with 2 queen beds. The room was small, but bed was comfortable and bathroom was clean. There is no restaurant at the hotel, but they do have coffee/tea in the morning in the lobby. Would consider staying here again.
4out of 5
Recommended
for Everyone
by A verified traveller from B

Very good hotel. Good location.

Posted 13-Apr-2017
My family had a wonderful time. This hotel was in the perfect location. The room was a little small, but very clean.
4out of 5
Recommended
for Everyone
by A verified traveller from Ayrshire

Great hotel in an excellent location.

Posted 09-Apr-2017
This hotel has spacious clean rooms, with tea & coffee making facilities, a fridge & a microwave. The staff were very friendly and extremely helpful. It is in an excellent location near all the broadway shows & many of the midtown sites. There is also a subway station directly opposite the hotel. We found this an ideal base to explore New York from.
3out of 5
by A verified traveller from london

Posted 08-Apr-2017
The staff when we arrived we're not very helpful. We had to find the trolley and put all the suitcases. My husband did it himself because my 5 year old was asleep in my arms. They couldn't find our reservation but didn't apologise at all. At the time we were going to go up someone turned up saying he was the only one that could carry the trolley upstairs. Just on time. The bathroom is really basic. The shower is not good at all and very basic toiletries. Some inn's toilets are better. Having said that the room was clean and spacious and the bed comfortable with cheap sheets and duvet cover. The cleaning staff and the person at the door early in the morning when we left were really. Ice and helpful. The decoration is old and dark and the lights two bright/white. You can give the hotel 5/6 out of 10 because the location is great.
Comment from Hotel Management
22-Apr-2017 by Brian Bandura, Hotel Management
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed. Sincerely, Brian Bandura Assistant Front Office Manager Hilton Garden Inn Times Square NYC
5out of 5
Recommended
for Everyone
by A verified traveller from Buffalo, NY

Weekend get-away

Posted 05-Apr-2017
Pros: Everything
Cons: Toilet could be higher from the floor
Location: Close to just about everything. Parking next door was a plus.
Everything from the time we entered the hotel until was pleasurable
Comment from Hotel Management
07-Apr-2017 by Brian Bandura, Hotel Management
Good Morning, Thank you for taking the time to give us feedback about your recent stay with us at the Hilton Garden Inn Times Square. I am glad to hear that you enjoyed the location and amenities provided by our hotel. We pride ourselves on the highest quality of service provided by our wonderful staff. Our location in the heart of the Theater District makes the hotel so popular. I hope we will get a chance to welcome you back to our property in the future. Brian Bandura Rooms Manager Hilton Garden Inn Times Square