Ratings based on 6,855 Verified Reviews

4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Texas

Great location in Times Square

Posted 22-Mar-2017
Pros: Location, friendly staff, comfortable, free wifi, 24 hr. convenience pantry onsite
Cons: We had a nice stay.
Location: Times square diner across the street, Hershey store around the corner and up the block, times square a block away, lots of tourist gift stores near
We stayed here for 3 days in March and loved the location. It's literally a block off of Times Square. Check in was very quick! We stayed on the 6th floor all the way to the end of the hall, and right after we got into our room we kept hearing this buzzing sound. I thought maybe we were beside an electrical room, but we were not. I called the front desk to let them know about it and they immediately sent the engineer up to check it out. He was so friendly and assured us he would look into it and take care of it asap. We left for dinner and came back and all was fixed! We were very happy with the staff being so nice and willing to take care of the issue so fast. The restaurant on site is in the middle of renovations, but we were ok with that. They off 10% off at the Times Square diner across the street with the onsite restaurant is under renovations. We did go to the rooftop bar that is connected to the hotel, although it really wasn't our style. It was just personal preference. We'd definitely stay at this hotel again!
4out of 5
Recommended
for Everyone
by A verified traveller

Very satisfied with this property

Posted 21-Mar-2017
Great property and great location. Will definitely stay here again
5out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel near Theatres

Posted 20-Mar-2017
Pros: Clean, nice staff, great locations.
Cons: Nothing.
Location: Walking distance to Times Square, theaters, and Central Park. Subway also close for everything else.
We stayed here for three nights. Great location, room, staff. The shows we saw were within walking distance, so nice at night. So much to see close by. Great restaurants, subway access, etc. could not have been more pleased!
5out of 5
Recommended
for Everyone
by A verified traveller from New York City

Excellent Stay

Posted 19-Mar-2017
Pros: The location, the staff.The comfort.
Cons: A breakfast would be nice.
Location: Located close to shows and subway,hop off and on bus.
Good hotel one block from Times Square.The check in and out fast. The room was big and very comfortable. We would stay here again.
5out of 5
Recommended
for Everyone
by A verified traveller from Maple Ridge

Excellent location! Comfortable and clean rooms.

Posted 19-Mar-2017
Friendly and helpful staff. Everything you need within walking distance. Subway is minutes away. Would absolutely stay here again!
4out of 5
Recommended
for Everyone
by A verified traveller from S

Great Location

Posted 19-Mar-2017
Nice hotel within walking distance to many attractions and restaurants. I would suggest requesting a room with a view of 8th Ave or you'll look out onto the building behind the hotel. Also, the higher the less street noise you will hear. You will hear an occasional siren as the fire station is very close, but it didn't bother us. We enjoyed our 4 night stay and would definitely stay here again.
5out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel, close to all the action.

Posted 18-Mar-2017
Great location in the hart of it all, staff were very helpful with directions and suggestions. We will definitely stay there again!
4out of 5
Recommended
for Everyone
by A verified traveller

Perfect location for Broadway and Times Square

Posted 17-Mar-2017
Only 3 subway trips to get to outlying attractions. Everything was perfectly close and the hotel was better than I figured. I would stay here again if I come back.
4out of 5
Recommended
for Everyone
by A verified traveller from AZ

Great location! Comfortable room!

Posted 14-Mar-2017
The only reason I didn't give the hotel 5's across the board was because of an interaction I had with a member of your front desk. We arrived at the hotel at 7:30 am. I asked the front desk if there were any early check ins available. The gentalmen said no we are at capacity. I then asked do you know when the earliest room available would be. He replied 3 O'clock at check in time. This is fine, I completely understand you were at capacity and you are not obligated by any means to provide early check in. However, the front desk clerk was very cold in the way he interacted with me. He never looked up from his computer screen, and all around wasn't pleasant. We then took a seat in the lobby as my wife and I planned our day. While we were sitting there a shift change happened at the front desk and a new gentlemen started his shift. I over heard him take a phone call and very politely and pleasantly tell another guest. "I apologize sir we don't have any early check ins available, but what I can do for you is take down your phone number and as a room becomes available I can give you a call. I stood up and I asked him if we could do the same thing. He replied "absolutely! Let me get your name and number and start your checking process, and I'll call you as soon as a room is available." Might I add the other clerk was still standing there and gave me a dirty look and walked away. Other than that situation our stay was great! It just sucked that it started off on a bad foot.
5out of 5
Recommended
for Everyone
by A verified traveller

Close to Time Square, Subway, and restaurants

Posted 13-Mar-2017
Pros: Location
Cons: More towels
Great visit! Hotel staff friendly and always helpful, courteous!