Ratings based on 6,802 Verified Reviews

4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from MD

The great location

Posted 19-Feb-2017
Friendly staff, one lady beyond exceptional. The location was good near times square and port authority. I felt the price of the room was a little high. We went for the Chinese new year and a show. I would consider this hotel again.
4out of 5
Recommended
for Everyone
by A verified traveller

Central to everything!

Posted 19-Feb-2017
Pros: So central, we were able to walk everywhere, and felt safe walking at night.
Cons: The rooms need a kettle. I missed my pot noodles!
Location: On 8th Avenue between W 48th and W 49th.
Had a marvellous 5 day break staying here, arrived in the coldest weather I've ever experienced on 9th February 2017. Nice big clean room and bathroom, comfy bed and pillows, lifts always worked, always lots of hot water. If you are hand luggage only like us bring your own shower gel, only shampoo, conditioner and body moisturiser supplied - Neutrogena. Bit noisy on 3rd floor but having too much fun and too tired to care, ear plugs are supplied which is a hint! Really central to everything, on 8th Avenue between W 48th and W 49th. Walked everywhere, but subway nearby if you want it. Desk staff were fantastic especially Michael, Jules and Marcel, who arranged my taxis. Restaurant being closed wasn't a problem, no kettle in the room was slightly disappointing, just a funny coffee pod thing. Starbucks across the road, Food Emporium on the right of the hotel for food you can put in the fridge for supper, on the left of the hotel look for a red PIZZA sign in the distance - delicious deli with pizza and cakes. Would definitely stay again. But not in February - both of my daughter's flights from and to Toronto were cancelled due to the snow.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Feb-2017
Buena ubicación, cerca de Time Square. Camas cómodas. Maquina de café en la habitación. Volvería sin dudar.
4out of 5
Recommended
for Everyone
by A verified traveller

Great Location / Very Clean

Posted 17-Feb-2017
Pros: Excellent location. Large rooms with Safe, Fridge, Hair Dryer, Large TV etc. Helpful & Friendly Staff. Very Clean.
Cons: We stayed on the 14th floor that had great views but on the 16th floor there is a roof top bar / Nightclub that plays extremely loud music till gone 4
Location: Close to Time Square
Visited with my wife for a 5 night stay and had a great stay but for one experience The Pros Excellent location. Large rooms with Safe, Fridge, Hair Dryer, Large TV etc. Helpful & Friendly Staff. Very Clean. Dev in the concierge is excellent!! Free Good speed WiFi. 100% non smoking. Small convenience store in hotel. Cons We stayed on the 14th floor that had great views but on the 16th floor there is a roof top bar / Nightclub that plays extremely loud music till gone 4am. We complained and was told they would reimburse our nights fee and move us rooms the following day. We was moved but still awaiting the refund!! No food or drink was available on site due to kitchen refurbishment. All in all an excellent hotel with great staff!!
4out of 5
Recommended
for Everyone
by A verified traveller

Bien situé à un coin de rue d'une bouche de métro

Posted 15-Feb-2017
Pros: Pas d'odeur de produits ménagers. Lit confortable. Cafétière keurig dans la chambre et petit réfrigérateur.
Cons: Le restaurant était en réparation, aucune nourriture disponible dans l'hôtel. Et ce n'était pas indiqué quand nous avons réservé, seulement après.
Location: Accessible par métro. La 8 avenue est un bon emplacement, près de plusieurs restaurants de Hell's Kitchen. à distance de marche de plusieurs sites.
Métro 50e rue sur la ligne bleue., se trouve entre la 48e et 49e rue. Petite épicerie en face ouvert 24h avec fruits, bière, vin, etc., + tabagie et + restaurants ramen et pour petit déjeuner copieux. À quelques coins de Time Square. Propre, lit confortable, salle de bain et ventilation silencieuse. Nous avions vue sur le rue au 12e. Très agréable séjour. Jules, le responsable des bagages à notre sortie était très efficace et gentil.
5out of 5
Recommended
for Everyone
by A verified traveller from Milwaukee Area, WI

Great location, rooms, and staff near Times Square

Posted 15-Feb-2017
Pros: Location, staff, cleanliness, amenities included.
Cons: A couple of extra coffee pods (regular, not decaf) would be appreciated.
Location: Times Square, Broadway, Restaurants, Hell's Kitche, Shopping, all within walking distance. Love, love!
From the moment we checked in, the staff was accommodating and pleasant. Rooms were ample, with complimentary wi-fi, a microwave, mini-fridges, and a Keurig coffee maker. Perfect! Beds were comfy and the bathroom was clean with a fabulous back-lit mirror. The location was great. We walked everywhere from Times Square to 5th Avenue for shopping, and to Broadway shows and restaurants. I would recommend this hotel without hesitation, and would gladly stay here on a return trip. Hats off to Hilton and this wonderful hotel and staff.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Feb-2017
Perfect location to theaters, restaurants, everything! Great diner recommendation across the street. Would definitely stay here again.
4out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, BC

Great Location

Posted 11-Feb-2017
My overall experience with the hotel has been good. The safe and coffee machine in my room were not working but the staff in the hotel tried their best to fix the problem. Room is spacious and the bed is very comfortable. Will definitely return!
2out of 5
by A verified traveller

Restaurant is not operating

Posted 10-Feb-2017
Pros: Good rate, good location.
Cons: Staff attention is not good. They could be better.
Location: Good location.
I was expecting a better experience. Two main problems: The restaurant is not operating and staff does not clarify it when arriving. This can be quite inconvenient.
4out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 07-Feb-2017
Location: Short walk to Times Square...short walk to restaurant row!
Great price, and still a Hilton property. Cant beat the location.