Ratings based on 7,079 Verified Reviews

4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel great location

Posted 19-Jul-2017
Comfortable and I loved the location. Everything was walking distance and hotel was willing to call you a car service if you needed one.
4 out of 5
Recommended
for Everyone
by A verified traveller from Surrey

Good hotel, near Times Square.

Posted 15-Jul-2017
Pros: The size of the rooms, cleanliness and close but not too close to Times Square.
Cons: It could do with a bar/lounge area (not a rooftop one around the corner).
Location: Located close to Times Square, Radio City and the Rockafellar centre. All of New York attractions are in walking distance.
Just returned from a 4 night stay at this hotel. We are a family of 5 so had 2 rooms. Both our rooms were end of corridor rooms which resulted in them being a very good size. Each room had a king size bed and large sofa bed. The rooms were very clean and modern with a large TV, Microwave, Fridge, hairdryer, iron, ironing board and safe. All the staff we spoke to were very polite and helpful. We were told in advance that the restaurant wasn't opened but there are plenty of places to eat nearby. We didn't use any of the other amenities in the hotel. If you are planning on staying at this hotel, I suggest you ask for a room on one of the higher floors because there is a very busy fire station on the next corner and their sirens are very loud.
2 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Posted 14-Jul-2017
Pros: location
Cons: service
Location: should be obvious
Toilet blocked and overflowed. Although maintenance man came relatively promptly and unblocked it, the cleaning staff he requested to mop up the mess did not arrive. I had to make 2 more calls to room service before someone turned up to clean the mess and I was unable to access the shower to have a shower until the area had been cleaned and dried. Pretty poor performance for such a large hotel chain.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great place, Great location

Posted 12-Jul-2017
The hotel had a serious problem with the elevator making some very loud noises which kept me up all night. So after I brought it to their attention, they had someone to come out and repair it, and I slept like a champ the rest of my stay. Great customer service!
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, great location

Posted 11-Jul-2017
I would Recommend this hotel, great experience. Awesome location lots to to around the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Jul-2017
Excellent location, excellent room with view, excellent experience. Would highly recommend.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Fantastic location in New York

Posted 11-Jul-2017
Pros: The location was probably the best thing.
Cons: I think as there should be a small carton of milk in the fridge when you arrive. There are coffee pod machines in the rooms with powdered creamer.
Location: Fantastic location - very central. A very good bar is opposite - the West End Bar & Grill - fantastic food, atmosphere and great staff.
The Hilton Garden Inn Times Square - what a great hotel. My husband and I had a very warm welcome and a free upgrade from a Double Room to a Kingsize Room - and it was on the top floor so we had fantastic views. Not only the room but the rest of the hotel was spotlessly clean. The location was fantastic for us as we walked north to Central Park, also to Times Square and caught the subway to the very south. We met my son and daughter-in-law who now live in Australia in New York and we had the very best time. The rooms have a fridge that you can fill with your own purchases as well as a microwave. I would recommend this hotel highly.
5 out of 5
Recommended
for Everyone
by A verified traveller from M

Great stay

Posted 10-Jul-2017
very nice hotel. Staff are super helpful and friendly. The location is great. Close to subway, restaurants and Times Square.
4 out of 5
Recommended
for Everyone
by A verified traveller

In the thick of the action

Posted 10-Jul-2017
Great location if you want to be in the thick of the action - theatres, Times Square, bus tours and attractions etc.
5 out of 5
Recommended
for Everyone
by A verified traveller from times squRe

Close to everything Time Square

Posted 10-Jul-2017
The staff was exceptional. Sometimes you read that people of New York just want your money for their service but this was one of the nicest staff of any Hilton brNd hotel I have ever been too. We got in early but did not have any open rooms, but they suggested that they keep our bags and they would call us as we took in the sights of New York. They called before noon and had a lovely room ready. The room was clean and had a fridge as well. Staff always smiled and went out of the way to say hello and smile at us! The check in host made a real hit with our 10 and 7year old grand children discussing the merits of spinners! Awesome front desk! Hotel is right in the theater and Times Square district. We are coming back in November and I know where we are staying!