Nice hotel close to Times Square
This hotel was great! We were lucky enough to get a view of 48th Street instead of a brick wall (which I was dreading based on some of the reviews), and it was super quiet! We tried their dry cleaning service, and they were so accommodating to how timely we needed our stuff back (we received it back in one day!). I have to say, there is no menu in the room that I could find (room service), but there is a food shop literally 10 steps away from the hotel, and there are plenty of restaurants that surround the building.
If you book here you'll be walking distance from the Rockefeller, Time Square, Central Park, you'll be in the Theater District (I highly advise The Book of Mormon, which is literally 200 feet away), and you're a few blocks away from Pizza Cafe, which is, in my opinion, the best pizza in New York that we ate at (so far!). You're also a few blocks from a subway that will take you to lower Manhattan if you so wish!
Great location, the hotel staff was nice, but I still think New Yorker's who are working could be nicer and more friendlier. The operator was great though, and it's amazing how many people with different accents you can get transferred to. Overall, great experience and I would book here again.