Ratings based on 6,458 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveller

Good hotel

Posted 12-Feb-2016
Pros: It was clean. Staff is nice and friendly. The bed is very comfortable.
Cons: I love pancakes and french toast so maybe add that to the breakfast menu but the breakfast was delicious.
Location: Perfect location! We can walk any where. If you don't like walking its okay. Theres a subway entrance across the street.
The staff are super friendly and nice. the hotel was always warm considering the weather at the time. We never had to turn on the heater or ac. They offered free breakfast for every morning we were there. Breakfast was delicious, cheese omelette, oatmeal, 6 kinds of name brand cereals. The best part is its all you can eat style. We were very impressed with the high quality of breakfast. Also, breakfast menu changed every morning. My wife and I are really happy with our stay. We will be back to this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Super hôtel et situation idéale

Posted 09-Feb-2016
Cons: La salle du petit déjeuner n'est pas assez grande pour accueillir tout le monde.
Hôtel idéalement situé entre Times square et Central Park à proximité des magasins, restaurants, bars et du métro. La chambre est spacieuse et très propre, le lit très confortable.
5 out of 5
Recommended
for Everyone
by A verified traveller from Buenos Aires

Completo en todo sentido

Posted 09-Feb-2016
Excelente ubicación ,equipamiento ,Infraestructura ,servicios y calidad. Desde desayuno gratis, servicio de cafetería gratis las 24 hs, frutas libres, galletas en la merienda, microondas gratis a pedido, hielo libre y máquinas de gaseosa. Impecable !!!!
2 out of 5
by A verified traveller

Mittelmäßiges Hotel in Top Lage

Posted 07-Feb-2016
Pros: + Die Lage + Frühstück im Preis inbegriffen + Es gab immer gratis Tee und Kaffee und manchmal auch Äpfel
Cons: - Freundlichkeit bei der Rezeption - Genauigkeit der Zimmerreinigung - Abgenutzte Gegenstände erneuern - Frühstückszeiten einhalten
Location: Das Hotel befindet sich nur wenige Gehminuten vom Times Sqare, dem Central Park, verschiedenen Theatern und U-Bahn Stationen entfernt.
Zuerst das Positive: Die Lages des Hotels ist perfekt. 5 Minuten zum Times Square, 10 Minuten zum Central Park, viele Theater und Einkaufsmöglichkeiten in der Nähe Nicht so positiv war, dass das Hotel sehr hellhörig ist. Man hört lautstark den Lärm von der Straße sowie alle anderen Hotelgäste. Weiters ist die Einrichtung sehr alt und abgewohnt. Das einchecken bei der Rezeption ging sehr schnell, die Dame war aber sehr kühl und unfreundlich. Man fühlte sich, als ob man nur schnell abgefertigt wird. Ein freundliches "hello" und "welcome" hätte gereicht. Bei der Ankunft im Zimmer, war der Mistkübel im Bad mit dem Dreck der Vorgänger noch voll. Nachdem ich bei der Rezeption bescheid gegeben hatte, kam auch keiner die Mistkübel ausleeren. Gewand ist aus dem Zimmer verschwunden, anscheinend bei der Zimmerreinigung unabsichtlich zum Müll gekommen, aber da müssen die Reinigungsdamen einfach besser aufpassen. Sowas darf nicht sein. Das Personal im Hotel hat als Reaktion bei der Wäschereinigung nachgefragt, ob da was gefunden wurde. Nachdem dort nichts gefunden wurde, hatte ich halt Pech. Es gab keine Entschuldigung oder sonstiges. Man hat sich nur meine Mail Adresse notiert, fals noch was auftaucht. Das Frühstück ist ok. Keine große Auswahl, aber man wird satt, das ist das wichtigste. Gestört hat mich, dass wenn wir um 6 Uhr da waren, der Frühstücksraum immer noch zugesperrt war und wir warten mussten, obwohl die Frühstückszeiten von 6 -10 Uhr sein sollten.
5 out of 5
Recommended
for Everyone
by A verified traveller from leicester

perfect hotel

Posted 06-Feb-2016
Pros: size of the room is large, complimentary breakfast and hot drinks in the lobby 24 hours a day. friendly and helpful staff
Cons: a fridge in the room if I am really picky
Location: good central location. good eateries nearby
hotel is in perfect location. ten minute walk to times square and ten minute walk to central park..half an hour walk to empire state building. the metro train is one block and takes you in 15 minutes to the world trade centre.
5 out of 5
Recommended
for Everyone
by A verified traveller from Chester , England

Clean hotel very good location

Posted 06-Feb-2016
The room was always cleaned to a high standard and good breakfast every morning with a good variety of food! We especially liked the waffle machine. Breakfast food topped up frequently and staff were helpful- friendly service with a smile. Good location very close to time square and other attractions. We would recommend it to any one- thank you for having us.
5 out of 5
Recommended
for Everyone
by A verified traveller from Puerto Rico

Excellent Hotel

Posted 04-Feb-2016
Pros: Very clean and good breakfast.
Great Location and the rooms are very clean. The breakfast was very good and the free coffee and tea was excellent.
1 out of 5
by A verified traveller from England

ROOM NOT CLEANED

Posted 03-Feb-2016
Cons: Clean the rooms and answer emails.
On the third night of our stay, our room was not cleaned. After speaking to the duty manager he agreed to a refund for that night. This would have to be done through Expedia. After two weeks, I am still waiting to hear from Expedia whether, they intend to honour the agreed refund. Every time I have telephoned them, they tell me that they are waiting for the hotel to reply to themselves. It does not take two weeks to write an email. Even trying to send an email to the hotel is arduous, as you can only email their head office, who don't reply.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Excellant staff and hotell 100% and more service

Posted 02-Feb-2016
Pros: Friendly clean efficient. They made a terrible holiday comfortable as they saw me in the same clothes daily.
Cons: The breakfast room is a little small when the hotel s full but would be so big is the hotel was half full so rally i dont think id change anything.
Location: Very close to many restaurants shows shopping and anything els you would need for a good all round holiday. Dont be scared of getting in ayellow can l
We had 4 flight cancelled and then our bags never came. The hotel staff were amazing (im extreamly fussy) extreamly clean room. the porter looked for our bags coming in every day passing on the info when they went off duty and the hotel counter staff would have called every day if we needed but we were very capable of doing this at no charge. If i ever get back to new York i would not stay any were else. It is near to and in walking distance of many sight seeing and shopping experiences. They got a cab straight away for me and although i thought they would be over priced they are not. My trip in a yellow cab was brilliant. and the price was unexpectedly good better than the uk. We booked trips with the hotel were good value .
4 out of 5
Recommended
for Everyone
by A verified traveller from 49240

hôtel bien situe et fonctionnel

Posted 02-Feb-2016
Pros: une chambre grande et fonctionnelle, le café disponible au hall d'entrée sans supplément,
Cons: l'alimentation de la douche en eau chaude (il faut ajuster ses marques), et l'espace trop restreint du petit déjeuner aux heures de pointe
Location: la 8° avenue est la plus à l'ouest des lieux touristiques de Manhattan, mais tout est accessible rapidement par métro, ou même à pieds
bonne situation pour visiter New York, grande chambre pour Manhattan et fonctionnalités très correctes : grand lit, rangements multiples, pouf, fauteuil, coin bureau et wifi performant . Mais la douche n'est pas le point fort . Très bon petit déjeuner, mais venir nettement avant 9h00 : 300 chambres et 75 places de petit déjeuner dans un espace insuffisant. L'accueil est très "pro" : bref et efficace , sans épanchements . Un plus de cet hôtel : le café (ou thé) à volonté disponible à n'importe quelle heure dans le hall d'entrée . Le métro est à proximité de l'hôtel . un séjour sans histoire