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Reviews of HI New York City - Hostel

2 out of 5
HI New York City - Hostel
891 Amsterdam Avenue, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 545 out of 1003 reviews" "
Rating 8 - Good. 308 out of 1003 reviews" "
Rating 6 - Okay. 79 out of 1003 reviews" "
Rating 4 - Poor. 34 out of 1003 reviews" "
Rating 2 - Terrible. 37 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Property was phenomenal to say the least. This was My first time in a Hostel, and this establishment was far above what I expected. The atmosphere was welcoming to any and everyone from all nations, tribes and tongues. There were amenities that accommodated families, individuals, professionals, athletes, scholars, you name it. If you are a global citizen, coming to The NYC on a journey, then this Hostel is a great place to Homebase, and and get yourself familiar with what the Beautiful state of New York has to offer. I hope and pray your experience is memorable as mine. Shalomalaikum.
Stayed 1 night in Apr 2024

10/10 Excellent

Wiley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location; very spacious, clean, and friendly staff!
Stayed 3 nights in Apr 2024

10/10 Excellent

andrea, Whittier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom sinks need paper towel dispensers; rolls are useless since they get wet easily and counters are ALWAYS wet. 3rd floor halls need cleaning. Other than this, it is a very nice stay.
Stayed 5 nights in Apr 2024
Response from The HI NY Team on 12 Apr 2024
Thank you for your specific feedback! We'll take your suggestions into consideration and work on improving the bathroom facilities and cleanliness on the 3rd floor. We're glad to hear that overall you enjoyed your stay with us. Your input helps us continue to improve and ensures a better experience for all our guests.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to subway. Safe. Clean. Loved my stay! Thank you :)
Stayed 5 nights in Apr 2024
Response from The HI NY Team on 12 Apr 2024
Thank you so much for the great rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you again soon!

10/10 Excellent

Adeline, Dublin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, clean and good value for money!
Stayed 3 nights in Mar 2024
Response from The HI NY Team on 12 Apr 2024
Thank you so much for the great rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you again soon!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 2 nights and had a pleasant stay. I felt safe as a solo female traveller and the other girls were nice ! Great location, 1 subway away from downtown and lots of food/bar options around. It’s quite safe but don’t forget to bring your own padlock as they don’t provide any. Ps: if you’re a light sleeper you might wanna bring some sleep ear plugs as there can be some noise from the pople who stay outside till late ! It’s nothing crazy tho
Stayed 2 nights in Mar 2024
Response from The HI NY Team on 1 Apr 2024
Thank you for choosing us and giving us a great rating. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. Safe travels and hope to see you again soon! The HI NY Team

10/10 Excellent

Bret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my first hostel experience and I enjoy my time in here! The staff are very helpful in terms of accommodation and direction in the city. The place was clean and theres always staff that keeps the washroom tidy. The rooms were also clean but just make sure to get ear plugs at the lobby and bring your sleep mask. The cafeteria was nice and welcoming and the pool table was a great way to meet new people. It was a very accesible location because it is close to the 1 subway line and perfect for people going and from laguardia airport because of the m60SBS bus.
Stayed 4 nights in Mar 2024
Response from The HI NY Team on 2 Apr 2024
Dear Bret,Thank you for taking the time to share your first hostel experience with us! We're thrilled to hear that you enjoyed your time at our hostel and found our staff to be helpful in accommodating your needs and providing directions in the city. It's fantastic to know that you found the facilities clean and well-maintained, and that you appreciated the amenities such as the cafeteria and pool table.We're glad to hear that our location served you well, being close to the subway and offering easy access to Laguardia airport via the M60SBS bus.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! Safe travels :)

8/10 Good

Sofia

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024

8/10 Good

Johanna

Liked: Amenities
A standard hostel without any frills. My only complaint would be that a toilet remained unusable and dirty my whole stay but we all basically ignored it.
Stayed 3 nights in Mar 2024
Response from The HI NY Team on 27 Mar 2024
Thank you for your feedback. We're glad to hear that your overall experience at our hostel met your expectations. We apologize for the inconvenience caused by the unusable and dirty toilet during your stay. Rest assured, we'll address this issue promptly to ensure a better experience for our guests in the future. Your input is valuable to us, and we appreciate you bringing this to our attention. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We hope to welcome you back again soon.

2/10 Terrible

CHRISTOPHER

Stayed 1 night in Mar 2024

4/10 Poor

Perry, San Antonio

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Smell like always smell
Stayed 1 night in Mar 2024
Response from The HI NY Team on 27 Mar 2024
Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. If there's anything specific you'd like us to address or improve for your next visit, please feel free to let us know. We appreciate your input as it helps us enhance our services.

10/10 Excellent

Keela, Chicago

Stayed 1 night in Mar 2024

10/10 Excellent

Jun

Stayed 1 night in Mar 2024

8/10 Good

Mark, Buzzards Bay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great cheap NYC option for solo travelers on a budget.
Stayed 1 night in Mar 2024
Response from The HI NY Team on 7 Mar 2024
Thank you so much for the great rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you again soon!

2/10 Terrible

Abanob

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad customer service
Stayed 1 night in Mar 2024
Response from The HI NY Team on 4 Mar 2024
Dear Abanob,We're sorry to hear about your experience. Please know that we take feedback seriously and will work to address any issues to improve our customer service. If there's anything specific you'd like to share with us, please don't hesitate to reach out.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Great hostel, close to lots of transportation Big lockers and comfy beds with lights and outlets. Incredible deal for NYC
Stayed 4 nights in Feb 2024
Response from The HI NY Team on 4 Mar 2024
Thank you so much for the great rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you again soon!

4/10 Poor

Andrew

It's one of the few places in NYC that is cheap. But don't expect any privacy or more than a few hours sleep each night. Also filled with rude Ukrainians atm
Stayed 5 nights in Feb 2024
Response from The HI NY Team on 4 Mar 2024
Thank you for sharing your thoughts. We appreciate your feedback and will take it into consideration as we continue to improve our services.

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

manotar

Liked: Cleanliness
Stayed 2 nights in Feb 2024

4/10 Poor

Ada

Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Giovana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It worth it so much for the price! The place is clean, young and safe! It surprised me in a good way
Stayed 3 nights in Feb 2024
Response from The HI NY Team on 20 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Eder Plinio

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Feb 2024
Response from The HI NY Team on 20 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Monique, Southfield

Liked: Staff & service, amenities, property conditions & facilities
First time staying at a hostel. It didn’t disappoint. Safe. Economical. And many amenities, such as a theater room, kitchen, pool room, café, laundry, etc.
Stayed 2 nights in Jan 2024
Response from The HI NY Team on 6 Feb 2024
Thank you for choosing us and giving us a perfect rating. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. Safe travels and hope to see you again soon!

8/10 Good

AINA

Liked: Cleanliness, staff & service, property conditions & facilities
I was doing solo trip in NY but didn’t feel lonely at all because of the wonderful roommates. that was great stay overall! I would love to stay again
Stayed 4 nights in Dec 2023
Response from The HI NY Team on 6 Feb 2024
Hey Aina,Thank you for your 4/5 rating on your recent stay. We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. Safe travels, and have a great day!

10/10 Excellent

Bernat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility
Stayed 2 nights in Jan 2024
Response from The HI NY Team on 6 Feb 2024
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

8/10 Good

Julia

Stayed 1 night in Jan 2024

10/10 Excellent

Scheherazade

Liked: Cleanliness, staff & service, property conditions & facilities
Really unexpectedly quality place. Very clean. Firm beds.
Stayed 1 night in Jan 2024
Response from The HI NY Team on 20 Feb 2024
Thank you for your stay and feedback!

10/10 Excellent

Mohit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from The HI NY Team on 20 Feb 2024
Thank you for your stay and feedback!

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The HI NY Team on 20 Feb 2024
Thank you for your stay and feedback!

10/10 Excellent

Dell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love this hostel and will be back again :) everything was amazing
Stayed 2 nights in Jan 2024
Response from The HI NY Team on 20 Feb 2024
Thank you for your stay and feedback!

10/10 Excellent

Ghebson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

There was a mouse in the kitchen. The cleanness also depends on luck-sometime the corridor might smell like socks, sometimes it’s ok. Staff is friendly.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally this place is good. Room is high ceiling. The AC is a little loud and that is the only thing I don’t like
Stayed 6 nights in Dec 2023
Response from The HI NY Team on 6 Feb 2024
Thank you so much for the great rating. We really appreciate your stay and sharing the word about us. You feedback about the Ac is duly noted and we will communicate this to our team to see what can be done. Your suggestions help us improve, so thank you for your review and stay! We look forward to hosting you again soon.

10/10 Excellent

Ronald

Stayed 2 nights in Dec 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Marissa

Stayed 1 night in Dec 2023
Response from The HI NY Team on 20 Feb 2024
Thank you for your stay and feedback!

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in a hostel, and I checked out reviews of several. This had the best reviews, and I was not disappointed at all. Very much deserving of the good reviews.
Stayed 1 night in Dec 2023
Response from The HI NY Team on 20 Feb 2024
Thank you for your stay and feedback! We really appreciate your kind words :)

10/10 Excellent

Prayagdeep

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Victoria

Liked: Staff & service, property conditions & facilities
Low price, but you may pay for it with poor sleep.
The good: You can't get any more affordable for a stay on the Upper West Side, a 20-minute train ride from the theater district. I paid $180 for three nights in an 8-bed dorm. However, I exchanged this low price for very poor sleep, which significantly impacted my weekend trip. This is not a slight against the hostel itself; it's just the nature of staying in a tiny room with seven other people (every morning there was at least one person getting up and making noise between 5-7 AM to pack and catch an early flight). That said, if you're a light sleeper like me, earplugs aren't gonna block out everything, and you'll spend hours awake that you should be sleeping. Overall, the hostel was easy to get to, felt safe, and was comfortable. The bedding had hair in it, but I realize laundry doesn't magically make everything that winds up crumpled in sheets disappear. The bathrooms were clean, and I especially appreciated the private, dry area attached to each shower stall. Unfortunately, my showers each morning were cold, which was a pretty miserable way to begin a cold December day in the city. I didn't make use of the kitchen, laundry, or communal areas. I would stay here again if I *had* to, but I think next time I visit the city, I'll save up some extra so I can get my own room at a hotel.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jingwei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people are really nice! I met many new friends here. They also have interesting activities, you can get to know many interesting friends by these activities!
Stayed 3 nights in Dec 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean hostel
Hi Hostel was wonderful. My first hostel experience. Bathrooms and dorm rooms were clean and they had a lovely cafe.
Stayed 2 nights in Dec 2023

10/10 Excellent

Peter

Stayed 2 nights in Dec 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

8/10 Good

Antuanet

Stayed 2 nights in Dec 2023

8/10 Good

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, good. Bedding should be upgraded as mattresses are not comfortable. I feel like I’m in a military base.
Stayed 1 night in Dec 2023

10/10 Excellent

Mira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location! Had good roommates, and everyone was respectful of each other!
Response from The HI NY Team on 20 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ciara

Liked: Cleanliness, staff & service, property conditions & facilities
This is my 2nd time staying here. I love this hostel.
Stayed 2 nights in Dec 2023

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not sure if Hostel was good fit for a solo geezer in his early 60's but so far it is great. Clean and comfy and great price.
Stayed 1 night in Dec 2023

10/10 Excellent

Nigel

Liked: Staff & service, amenities, property conditions & facilities
Could not recommend the hostel anymore, staff were so helpful, the dorm was clean and tidy. The toilets and showers were clean and tidy. They had machines dor food and drink when the cafe was shut. Brilliant. Thank you
Stayed 2 nights in Dec 2023

10/10 Excellent

Syed Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023