Ratings based on 8,030 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 06-Dec-2016
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3out of 5
by A verified traveller from nyc

Mid way in manhatt

Posted 05-Dec-2016
Towel rail hanging off the wall, I had to repair the shower head which was detached, plug hole constantly blocked in the bathroom, extractor fan disfunction,
5out of 5
by A verified traveller

perfect the only thing is the elevators too slow

Posted 05-Dec-2016
perfect the only thing is the elevators too slow very nice
5out of 5
by A verified traveller

Great stay and beautiful hotel!

Posted 05-Dec-2016
We were very happy with the hotel, it was very clean and a beautiful place. We would definitely stay again.
2out of 5
by A verified traveller from michigan

Nice hotel too bad thry cant control loud guests

Posted 05-Dec-2016
Was kept up all night by loud guests. Had to call front desk twice and still they allowed the party to go on. Is this the Grand Hyat or Motel 6???? Never again.
2out of 5
by A verified traveller

esperienza da non ripetere

Posted 04-Dec-2016
Pros: NULLA
Cons: manutenzione, pulitura moquette, cambi prese elettriche (molte non funzionano), igiene in camera, in bagno.
Location: vicino grand central station. ambiente intorno: come tutte le grandi stazioni. NY: servizi taxi ok, metro ok, locali intorno: pieno
camera sporca, anno sporco. segnalazione fatta appena arrivata al personale desk check in: zero risultato. Seconda volta: zero risultato terza volta: insetti in camera. conseguente cambio camera!!!! presa inserita considerazione la segnalazione solo perché abbiamo minacciato segnalazione alle autorità di New York hotel grande, vetusto, non curato, non pulito. MAI PIU'!! lo ricordavo totalmente diverso, molto più nuovo, manutenuto
4out of 5
by A verified traveller from UK

Great location

Posted 04-Dec-2016
Stayed for for boyfriends birthday and was well looked after by Heather in guest relations. Hotel is in a brilliant location as central to everything! Rooms perfect for a city break and just wanting a comfy bed for the night. Found reception not overly welcoming or attentive - concierge was a little better. This wouldn't put me off staying again though as it's brilliant location.
1out of 5
by A verified traveller from Scottsdale

Service unbecoming of name

Posted 03-Dec-2016
Horrible experience.only 2 of the 10 people we had to interact with should be working there.the other 8 should go for retraining so they can deserve to wear the Hyatt brand attire.worse were the 3 baggage storage men who worked on Thanksgiving nite.never this brand again.
2out of 5
by A verified traveller from Toronto

Rooms not great - Lobby beautiful

Posted 03-Dec-2016
Pros: The hotel is beautiful. Lots of seating in the lobby, the glass, the water fall, the Christmas decorations were great. The bell staff were polite.
Cons: See above
Location: Mid-town Manhattan next to Grand Central - not much more to say
The four of us arrived with pre-booked, pre-paid 2 rooms with 2 double beds. We were told that the rooms were not available and they could only give us two rooms with King bed and roll out. After a one hour wait, countless discussions about what we expected, what was available, what time, possible moves to another unacceptable hotel etc. we got two rooms with two double beds, breakfast vouchers and a late check out time. Under normal circumstances this would have been acceptable; however our manager was at times curt, dismissive and not at all apologetic about the delay. We went out for dinner as they prepared our rooms. When we got to the rooms I did the usual check for bed bugs and there were none there; however it was very clear that the mattress had not been vacuumed in a very long time, the tiles in the bathroom were not very clean, the sheets on the bed were thin and when the sheets were changed the next day there was a tear in the top sheet on one of the beds. Also not all of the elevators were operating.
5out of 5
by A verified traveller from Scotland

Lovely hotel, friendly and helpful staff

Posted 02-Dec-2016
Pros: Friendly staff and central location
Location: Central location. Handy for shopping, walking distance to 5th Avnue, Macy,s and Lord and Taylor. Good choice of restaurants nearby.
Thoroughly enjoyed my stay in this hotel. Have returned on numerous occasions and am never disappointed. The staff are friendly,helpful and quite cheery.