Can't say enough about this hotel and its staff. We typically visit NYC twice a year and have stayed at quite a few hotels along the way. This one has been, by far, the best experience so far. Its location alone with worth the stay. Situated right next to Central Terminal, you're seconds away from the subways. Then there's the staff! My boyfriend had gifted me a trip to the city back in February for my birthday and finally had a chance to take off this month (May.) When we checked in, not only had someone given us a room upgrade beforehand but the sweet woman who checked us in also sent us chocolate covered strawberries and a bottle of wine to celebrate my birthday. I was so surprised! Later on, we asked someone else at the check-in counter where we could purchase an umbrella because it was pouring outside. Instead of directing us where to purchase one, she loaned us one from the hotel. The service and attention to detail was just impeccable. My boyfriend and I totally agreed that this is officially going to be our hotel in NYC. Between its perfect location next to the subway, tons of restaurants nearby and service from the staff, there is no where else we'd rather stay.