Ratings based on 8,146 Verified Reviews

4.2 out of 5
88% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from D

Great Location

Posted 20-Jan-2017
The location was perfect for both uptown and downtown. The staff was friendly and accommodating. Our room was on the 30th floor and very spacious for NYC!
4out of 5
Recommended
for Everyone
by A verified traveller from tokyo

コスパに優れる

Posted 18-Jan-2017
部屋は狭いが利便性の高い立地と手頃な価格で優れている。設備は最低限であるが、価格を考えると十分だ。 この土地に不慣れな人には特におすすめである。
5out of 5
Recommended
for Everyone
by A verified traveller

Great hotel centrally located

Posted 17-Jan-2017
Stayed for a long weekend with my daughters and mother. Great accommodations, helpful staff, and clean rooms. So much of the things we wanted to see were in walking distance of the hotel.
5out of 5
Recommended
for Everyone
by A verified traveller

Fabulous

Posted 17-Jan-2017
We loved location to subways and Grand Central. Courteous staff loved lobby
5out of 5
Recommended
for Everyone
by A verified traveller from F

Agradable

Posted 17-Jan-2017
El staff fue muy cortés con nosotros al momento del check in! La ubicación excelente!
5out of 5
Recommended
for Everyone
by A verified traveller from Ponce, PR

Nice & great location

Posted 17-Jan-2017
Pros- great location, nice staff. Cons- there was a strange noise in the bathroom, i think it was the pipes
5out of 5
Recommended
for Everyone
by A verified traveller from Ponce, PR

Grand Hyatt New York

Posted 16-Jan-2017
Modern room, very clean, excellent staff, Early check-in at no additional cost
5out of 5
Recommended
for Everyone
by A verified traveller from N., Lafayette, CA

Good Hotel--We would book again!

Posted 16-Jan-2017
Great location, close to Times Square, 15 minute walk to Rockefeller Center, etc., and connected to Grand Central Station. Service was excellent and all the staff made sure our stay was pleasant. My only complaint was the ultra modern lights and shower faucet that was very hard to turn in! Other than that our room was good and we would stay there again!
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, nice location, nice rooms, nice design

Posted 16-Jan-2017
Pros: Room size/design, location
Cons: Better accommodation in the lobby. Front desk seemed to be doing their own stuff unless we asked questions first. Two lines are difficult to notice
I've been going to nyc at least once a month for the past year... And this was one of the best hotels (within the same price range) that my husband and I've stayed at. Although there was no window in the room we stayed (didn't matter since we don't look out the windows anyway), the room was actually very spacious with a nice modern design. The bathroom was tiny though.
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel right in the middle of everything !!!!

Posted 16-Jan-2017
My experience was comfortable and staff is very nice !!!