Ratings based on 7,805 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from California

Great location close to every thing

Posted 22-Sep-2016
The housekeeping staff was excellent and very accommodating great attitude!!
5out of 5
by A verified traveller from Fife, SCotland

Lovely hotel with large rooms

Posted 20-Sep-2016
Pros: Everything
Location: Grand Central restaurant worth a visit.
We chose the Grand rooms and these were larger than average hotel rooms. The room was spotless and well maintained. The whole hotel was very grant in appearance. It was right next to Grand Central Station and there is a food market and other shops there. Great location and walkable to Times Square.
5out of 5
by A verified traveller

Nice Hotel near Grand Central

Posted 19-Sep-2016
Pros: Location near Grand Central Room Cleanliness Staff Friendliness
Cons: We had breakfast on both weekend days at the hotel restaurant. The restaurant was only average and the table/seating dirty on the second day
Location: Great location right at Grand Central for anyone coming by train. This trip we walked right down 42nd St and spent the day in the Theater District.
We came into NY for the weekend via the train to Grand Central with the Hyatt just steps away. For anyone desiring a hotel near Grand Central; this hotel is certainly a very good choice. The hotel staff were extremely friendly on check-in and we were extremely pleased finding our room spacious, well furnished, and most of all clean. We had theater tickets as well as dinner reservations and walked to the theater district easily from the hotel.
3out of 5
by A verified traveller from Paris

Grand Hyatt is getting old ..... very old

Posted 19-Sep-2016
The hotel requires a deep renovation. Everything looks worn and old.
4out of 5
by A verified traveller

Posted 18-Sep-2016
Everything was fine except the placement of the sink. It was so close to the shelf above it that it was hard to wash your face. Otherwise, everything was well above average.
4out of 5
by A verified traveller from Berlin

Ideal für Kurzbesuch

Posted 18-Sep-2016
Es gibt keine verkehrsgünstigere Lage. Mit dem Airporter für 15$ in 1 Stunde direkt zum Hotel. Hotel hat einen eigenen Eingang zu Grand Central und damit alle U Bahnen im Hause. Frühstück im Umkreis von 100m 100 Möglichkeiten. Die Zimmer sind etwas abgewöhnt , für NY aber oK. City View buchen, sonst schaut man auf eine Häuserfassade.
4out of 5
by A verified traveller

地下鉄の駅の隣。 立地条件は最高

Posted 13-Sep-2016
中レベルのホテルですが、 レストランはまぁまぁ良い。 お風呂が古い。 スタバが24時間オープン、ちょとしたデリも購入可能。
3out of 5
by A verified traveller from NYC, NY

Great location

Posted 13-Sep-2016
The location is great with transit right next door, also walkable to lots of places.
4out of 5
by A verified traveller

Location is great! Very nice lobby!

Posted 13-Sep-2016
I couldn't early check in and they offer upgrade for early check in for extra $75 per night. Everything was great except water pressure was very poor. I asked for room change but never happened... Club lounge offer free breakfast, drinks, coffee,etc.
5out of 5
by A verified traveller

Beautiful hotel , perfect location

Posted 13-Sep-2016
One of the best hotels ive visited in NYC , great location , comfortables rooms