Ratings based on 8,398 Verified Reviews

4.1 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Langley, BC

Perfect location for seeing NYC

Posted 24-May-2017
Pros: location was fantastic, the staff were very helpful and hotel has many great amenities.
Location: You are close to everything! Grand Central Station is right next door.
We had never been to NYC, so picking hotel was challenging. Lots of people suggested staying near Time Square. I am so happy I decided to stay here. The location could not be any better! next door to Grand Central Station made getting around the city easy and having the Chrysler building next door made it easy to find on our way back from touring. If you are looking to see the city ( Uptown, Downtown and Midtown) This is the place to stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

Great experience

Posted 23-May-2017
Staying at the Grand Hyatt New York was an excellent idea. Your close to all attractions and to Grand Central Station where you can catch all subways and trains. Only blocks from Empire State Building and Time Square. The Grand Hyatt has an excellent lounge and restaurant as well. The hotel offered tours to near by Chrysler Building. Again I highly recommend this Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller from Fife, Scotland

Great hotel with a great location.

Posted 22-May-2017
Hotel is situated in the perfect location right next door to Grand Central Terminal. Also only 5 mins walk from Times Square, Empire State Building and the Rockafella building. Staff in hotel are very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very pleasant and solod 4 star hotel.

Posted 20-May-2017
Very pleasant hotel. I had a room on one of the top floors so was also quiet. Good size for Manhatten. Being right on top of Grand Central means there are the usual sights, sounds and smells of NYC and definitely not a high end locale. But ideal for a business trip or weekend in city.
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Clean and Comfortable Stay

Posted 19-May-2017
Pros: The room service staff was great, and the food was good too (if a bit pricey).
Cons: Front desk staff weren't the greatest, the kind that make you feel like a bother. But this was the only minor blemish on the stay.
Stayed here on business and had a very clean, comfortable stay. Everything worked well, including clean sheets, a nice hot shower, the iron and ironing board, and all the tv channels-- which sounds so basic, but so many hotels can't get those basics right. But this place did, I would recommend this to hotel to anyone.
4 out of 5
Recommended
for Couples
by A verified traveller

Very well located.

Posted 17-May-2017
Pros: Clean and very comfortable beds.
Cons: Some of the staff were grumpy.
Location: Within the Grand Central Station complex so subway right there. On 42nd street. Loads of shops, cafes and restaurants nearby - within walking distance
2 day stay in New York during May 2017. Spent little time in the hotel complex during the day as we were out and about. Doorman was very helpful and happy.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location and great staff

Posted 16-May-2017
Pros: Staff
Cons: Plumbing
Location: Best location
Hotel helped make our weekend a superb Experience in NYC.
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect Location

Posted 10-May-2017
Can't say enough about this hotel and its staff. We typically visit NYC twice a year and have stayed at quite a few hotels along the way. This one has been, by far, the best experience so far. Its location alone with worth the stay. Situated right next to Central Terminal, you're seconds away from the subways. Then there's the staff! My boyfriend had gifted me a trip to the city back in February for my birthday and finally had a chance to take off this month (May.) When we checked in, not only had someone given us a room upgrade beforehand but the sweet woman who checked us in also sent us chocolate covered strawberries and a bottle of wine to celebrate my birthday. I was so surprised! Later on, we asked someone else at the check-in counter where we could purchase an umbrella because it was pouring outside. Instead of directing us where to purchase one, she loaned us one from the hotel. The service and attention to detail was just impeccable. My boyfriend and I totally agreed that this is officially going to be our hotel in NYC. Between its perfect location next to the subway, tons of restaurants nearby and service from the staff, there is no where else we'd rather stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from San Francisco East Bay

Nice clean hotel conviently located

Posted 09-May-2017
Clean and a good size room for New York. Comfy beds and good shower head. Conviently located. Nice security, always felt safe. Was created by staff members every and and evening. Helpful when ever had questions. Highly recommended this hotel and will definitely stay again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Connecticut

Great Location right at Grand Central

Posted 09-May-2017
Very convenient location. Good room size especially for Manhattan. Rooms are dated and pretty beat up. Definitely needs a renovation. Friendly staff, smooth check in. I would book again.