Ratings based on 8,344 Verified Reviews

4.2 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from New York NY

nice hote.l

Posted 15-Apr-2017
Pros: staff. ambiance. bar over the side walk
Cons: lighting system in the room
when you walk through the doors to the grand hyatt you cannot do anything but be wowed. the staff is super friendly. very accommodating and helpful throughout my entire stay. once you get to the room now that's a different story. for a new size room its actually quite spacious however that 'grand' from the main lobby doesn't transfer to the room. could have just been the type of room i got but it seemed like a regular room. the tile in the shower was cracked and a electrical outlet in the room was missing a cover which i found to be a hazard.
3out of 5
by A verified traveller

Convenient location for this trip

Posted 13-Apr-2017
I booked a King and got a queen, no wash cloths, toilet paper holder falling off wall. This hotel is showing its age or that's what I get when looking for a bargain through Expedia?
3out of 5
by A verified traveller from panama

Good location

Posted 13-Apr-2017
Rooms and bathrooms are very small. Beds and pillows are not comfortables. Business center computers do not conecct to internet and they still charge for the service! Expected a lot more! Desk and concierge attadants are very nice and helpfull. Good location, walking distance from 5th avenue and times square and many other places.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Apr-2017
The staff was good and the room was very modern compared to other hotels in the area
5out of 5
Recommended
for Everyone
by A verified traveller from NY

Best hotel in manhatan

Posted 04-Apr-2017
I love this hotel. Centrally located to everything from the subway, Times Square and up town and downtown. Very comfortable bed and a great staff that do the best to tend to ones needs. Top notch hotel.
3out of 5
Recommended
for Everyone
by A verified traveller

Centrally located hotel

Posted 29-Mar-2017
Pros: This is a good location
Cons: A thorough cleaning for the room would be great.
The facilities were what was expected, the location was convenient. The room was ok, but could really have used a good cleaning, behind the dresser was filthy not to mention the mildew in the shower.
4out of 5
by A verified traveller from TJ

Just normal

Posted 15-Mar-2017
Okay, so here is the funny thing. I booked a deluxe king size room, and I told the front desk that I want a upper level room, the "gentleman" told me that would charge me $30/per night with upper level room with a good city view with double beds, so total is $90, and I said okay. When I got the room with the "nice city view" I regretted , so I back to front desk said I don't want that room please give me the original one that I booked. And she put me at 28th floor with not bad city view. So I don't know why they charged $30/per night for just one floor distance. ( even they returned the money after that)
3out of 5
by A verified traveller

Posted 15-Mar-2017
I got stranded in city because snow storm . The second nite they tried to double the price of room.i thought this was terrible . I would never stay there again . Also I checked in late 10 pm . Room service was closed leaving me to walk streets in snow storm in order to eat. Grand Hyatt hotel so big no food t
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Mar-2017
Easy access to work during the 2017 snow storm. Convenient location
1out of 5
by A verified traveller from san francisco

Mismanaged hotel

Posted 07-Mar-2017
Good location and potentially good stay. However, the hotel is understaffed and mismanaged. It takes 45 mins to get anything from the room service (even a toothbrush). We had change room because somebody was smoking some heavy drugs upstairs. On very last night, another traveller walked into our room at midnight as the front desk gave him the same room as ours. As you can imagine this was quite frightening for us. Until the hotel increases its staff, it's a bit risky and bad