Ratings based on 8,224 Verified Reviews

4.2 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller from Cd. de México

Hotel de cadena sin trato servicial ni humano

Posted 23-Feb-2017
Cons: El trato d¡con los huéspedes. Escuché varias peleas entre clientes y los gerentes del hotel, y ellos fueron groseros.
Location: A unos pasos de la Gran Estación Central, hace que todo esté conectado.
El hotel está hecho para no tener trato personal, todos los empleados son fríos y sin calidad de servicio. El check in es a las 16:00 horas, algo inaudito para un hotel de cadena internacional con sede en Nueva York. El agua caliente de la habitación tarda un promedio de 4 ó 5 minutos en salir. En las noches, después de las 23:00hrs tienes que mostrar en la entrada del lobby tu llave de hotel a un guardia malhumorado (yo entiendo que es por seguridad, pero sería mejor poner dispositivos en los elevadores - a parte que no es una zona insegura, ni de prostitución, ni en las afueras de la ciudad....) y que es muy incomodo si traes bolsas ó abrigos en las manos. No hay una persona que te ayude con las maletas (subirlas ó bajarlas), solo hay gente en la puerta de la calle para pedirte un taxi y obviamente cobrar propina. En general un muy mal hotel al que jamás regresaré.
4out of 5
Recommended
for Everyone
by A verified traveller from Silicon Valley

New furnishings stylish but impractical

Posted 23-Feb-2017
Pros: Location, cleanliness and efficient staff.
Cons: Room furnishings could be much better thought out.
Location: Next to Grand Central station and in walking distance of many NYC attractions.
I've stayed at this hotel many times over the past 15 years. The location is great and the price is very competitive for the class of hotel and service. Grand Central station provides quick access to everywhere. The latest remodeling included a bunch of hard edged new furniture and bathroom fixtures which look good, but were poorly thought out. The bath room trash can, for example is so large compared to the room that there really is no place to put it without blocking the door or the sink. The couch in the room was blocked by a massive oval marble table which made it hard to get to and from the bed. There are two large storage cabinet/dresser type pieces, but no desk. Whoever did the detailed interior design work didn't do their job properly.
4out of 5
Recommended
for Everyone
by A verified traveller from Metro D.C.

Great location in NYC

Posted 22-Feb-2017
Pros: Location, restaurants/bars nearby, close to theater district.
Cons: The rooms could use some slight updates due to wear & tear.
Location: Next to Grand Central, walking distance to Times Square, New York Public Library & 5th Avenue.
My wife and stayed here for the 1st time during our recent trip to NYC (we usually stay in Lower Manhattan) and were pleased with our stay. the check in was easy, the staff was friendly and the location next to Grand Central is awesome. The room itself was nice (not too much noise due to our room facing away from 42nd Street), the bed was a little firm and the pillows were way too soft for my taste. Our sink seemed to have a drainage issue that was fixed by housekeeping during our stay even though we didn't bring it up. The hotel bar is open until 2am and the staff there were very friendly & accommodating with a range of drink & menu items for the late night crowd. Would definitely stay there again if we were doing a quick NYC trip again.
2out of 5
by A verified traveller from Arizona

Right next to central station

Posted 19-Feb-2017
You pretty much pay for the location of the hotel. I have used the hyatt for many of my vacations around the US but this one mlfave a bad name to the rest of them.When I first booked I was told my room would have a queen bed with a pull out couch, when I arrived I was told my loft has a pull out couch for me to sleep on. Now why would I pay so much to sleep on a pull out couch. Room service is ridiculously expensive. We ordered a side of fries that were $9 the hotel charged me an extra $12 to take me the fries up to my room. Then every time we would enter the hotel we would get asked for our room key and the white people around never got asked once, keep in mind we have 2 rooms booked over our trip ,a deluxe room which we had to upgrade and also the pent house. The only friendly Staff I saw while my entire week stay at the Hyatt was one of the housekeepers. 1 full week. For the price we paid this stay was definitely not worth it..the only thing that was worth the place of the hotel was the fact it is right next to central station. Other than that don't bother. Spend your money at a different hotel.
3out of 5
by A verified traveller from Newtown, PA

Disappointed

Posted 19-Feb-2017
The room is old and simplely funished. Empty refrigerator, no tea-maker, no water bottles. Though I booked "city view" room, there is a tiny window facing another high building, no view at all.
4out of 5
Recommended
for Everyone
by A verified traveller from New Hampshire

Very nice hotel

Posted 19-Feb-2017
Pros: The cleanliness and location
Cons: Fluffier pillows, more items on breakfast buffet
Location: Empire state building, shopping in Times Square
Very nice and clean hotel. It was also very quiet despite being on top of/next to Grand Central. Could not hear the trains go by but did hear a few horns from cars below. I did think the evening combo of horderves and breakfast in the morning was overpriced. Not enough breakfast items and cant eat the horderves if you are allergic to fish. Did enjoy the beds. They were very comfortable. Need more pillows. One of the pillows I had was completely flat.
3out of 5
Recommended
for Everyone
by A verified traveller from chicago

Posted 18-Feb-2017
Good location Comfortable bed Quiet room Terrible water pressure Room needed a little TLC Food intrstaurant good and service very good
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Feb-2017
Beautiful hotel and wonderful restaurant and staff!
4out of 5
Recommended
for Everyone
by A verified traveller

Grand Central Nähe ist perfekt

Posted 15-Feb-2017
Cons: Teppichböden raus!!!
Hotel ist zwar groß - die zentrale Lage - Midtown ist perfekt
2out of 5
by A verified traveller from grand hyatt manhattan

Bathrooms need renovation

Posted 15-Feb-2017
Toilets are very tight impossible to sit They need to renovate and redistribute furniture and sink Staff said this problem is throughout the hole line of rooms for all