Ratings based on 8,533 Verified Reviews

4.1 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Indiana

Nice hotel close to Grand Central Station.

Posted 17-Jul-2017
Loved the convenience of being close to Grand Central Station since we took the subway everywhere. Clean rooms, very friendly, helpful staff.
2 out of 5
by A verified traveller from Bonita FL

Garbage can sears

Posted 16-Jul-2017
Location: Great
Booked Grand king Arrived to a room with only a bed and small table only sears were trash cans that we turned over Complained and were told we must have booked through Expedia to get that poor room had to go three levels up in management and got normal room for last few days Not sure I would stay again but if did would not book through Expedia
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel close to Everything!

Posted 16-Jul-2017
Close to everything but enough distance from the bright lights of Times Square, perfectly situated in midtown and transportation is at your fingertips. Hotel itself is great, small rooms, but that's how NYC real estate is. My experience with the front staff at the lobby was hit or miss, on check in day it was great .. the person who checked me in was fantastic, but the folks at check out were a bit rude especially the bell hop and I can't believe thy charge $3 per piece to be held. There was a gentleman that worked at the restaurant which was nothing but classy, he let everyone borrow his wine and bottle opener since I didn't have one and I returned it to him before his shift ended, thanks again sir! Overall, Great hotel and Great Location, I would stay here again for those two reasons alone, just shape up that front staff!
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice location

Posted 13-Jul-2017
My experience are wonderful, I stay for 10 days is great hotel. They have great locations to Grand Central Terminal. You can walk to Time Square, Rockefeller Center, Empire State Building is about 15 minutes. The room is clean and comfortable. We enjoy the stay in New York, I went with my son and daughter they enjoy so much during our vacation. The check-in and check-out fast, excellent experience at the Grand Hyatt Hotel. The hotel staff are very helpful, I just have to say "thank for the great experience that we have in Grand Hyatt Hotel"
5 out of 5
Recommended
for Everyone
by A verified traveller

Right in the heart of the cty

Posted 13-Jul-2017
Pros: Everything
Italian was great to be in a location where you step out of your nice and cozy room into the heart of three city where action is happening 24×7. You will love the location.
4 out of 5
Recommended
for Everyone
by A verified traveller from Fort Lauderdale

Great Location with a friendly staff

Posted 13-Jul-2017
Pros: Friendly staff and great location
Location: You are at Grand Central Station - in the heart of Manhattan - close to restaurants and shopping.
I checked in on a Friday at 10AM. The front desk lady was vey efficient and nice and was advised that they had no King bed rooms available at that time, but they did have Queens; I advised that I would take any room that they had available and when I got to my room I found that I indeed had a king bed with no view - the view did not matter at all. The room was spacious, with a 60" or larger televison. The location right at Grand Central Station is great as you are in the heart of Manhattan.
2 out of 5
by A verified traveller from new york

dirty

Posted 13-Jul-2017
Shower current and tub had mold and was dirty. Also there was dust in corner walls. Dust behind tables. Desk chair was worn out.
5 out of 5
Recommended
for Everyone
by A verified traveller from R

Close to everything, easy to get to, fast elevator

Posted 11-Jul-2017
The rooms are nice, clean and contemporary. It is a noisy hotel because it is such a busy area so bring a white noise device if you're a light sleeper.
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, BC

Location, Location, Location!!!!

Posted 11-Jul-2017
Pros: Location!
Cons: The beds should probably be upgraded.
Location: Walking distance to Time Square and Bryant Park.
The Grand Hyatt is in a awesome location. Right next to Grand Central Station! Made it really easy to maneuver the city with the subways. I would definitely stay at this hotel again. One thing I did not like was the bed. It was lumpy and kind of worn in.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Jul-2017
Was a perfect location and the Hotel itself was to on par with cleanliness and safety.