Where do I even start, this hotel is like forgotten child of Hyatt empire.
- The staff hates their job.
- they aren’t welcoming at all, rather snobby. They need to go learn the business of hospitality.
- I didn’t get room cleaned for 2 days and when I called the house cleaning manager said she can’t send anyone and she won’t do it herself. So I have to wait. Which was 24 hrs later. I decided to just not used their house cleaning at all.
- there are NO AMENITIES. Nothing.. a poor man’s gym.
- NO ROOM SERVICE.
- They charge a $40 a day destination/resort fee for NOTHING.
- you CANT SLEEP. It’s noisy. Not just outside noise but noise from all the hallway.
- THE LITTLE CONVENIENCE STORE, that store is a scam because they give you $15 credit every day from your destination fee but a bottle of one dollar WATER cost six dollars and everything else is also overpriced. Ridiculous. It’s a SCAM
All in all, this isn’t a luxurious stay you would think of when you think of HYATT. definitely NOT GRAND