Ratings based on 1,019 Verified Reviews

3.8 out of 5
76% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller

Posted 05-Jun-2017
We couldn't wait to get out here. Pillows were rock hard. Photos were good; hotel wasn't.
2 out of 5
by A verified traveller

This traveller left a rating score only Posted 18-May-2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from nyc

Very comfortable

Posted 06-May-2017
I will stay here again. Loved it with the upgrade.
1 out of 5
by Mohamed

HORRIBLE, UNRELIABLE, DIRTY hotel

Posted 04-May-2017 on Hotels
This hotel is HORRIBLE. I got there at 11:30 PM after booking through hotels.com and they said the room wasn't ready. After waiting 15 minutes in the lobby, they couldn't find a house keeper to clean the room. Instead of upgrading me to a suite, which was available at the time, they cancelled my reservation and I had to look for another room at 12:30 AM... yes Midnight. Horrible service overall.
4 out of 5
by Jennifer

Nice hotel with minor hiccups

Posted 02-May-2017 on Hotels
I stayed with my children to see a show. Hotel was clean but rugs in room looked like they could use a good cleaning. Staff was friendly and helpful at the front desk. We were unable to on haven breakfat because the lobby wasn't full. There were a lot of empty tables filled with dirty plates and cups and no staff around. The location was perfect. Most things were within walking distance. Overall it was a good experience.
3 out of 5
Recommended
for Everyone
by A verified traveller

Kudos for cleaning the carpet but

Posted 28-Apr-2017
Carpet had just been cleaned - very nice but the carpeting was still wet . They have me towels to place all over the floor. Rooom was fine but bed was very hard
3 out of 5
by Lynda

Posted 25-Apr-2017 on Hotels
Systems were down when checking in at 10 pm. Had to wait 30 minutes till they gave me. Room key. Pillows were so hard and wait too thick.
1 out of 5
by gabriella

The worst hotel I've ever stay at.

Posted 25-Apr-2017 on Hotels
This was the worst hotel I've ever stayed at. The phone in my room didn't work and even after several requests to fix it, it was never fixed. The TV in the bathroom was also broken and never fixed, although I came home one evening to find the entire mirror including the TV on the floor in the bathroom along with a drill on the sink and an open panel in the ceiling, exposing electrical wires. The password for the wifi also didn't work. The mini fridge with the mini bar inside was also broken. The towels were visibly dirty and there was no bathrobe, even thought the website and the binder in the room said there should be one in the closet. The lobby turned into a full on night club each night I was there (4 nights in total). Overall, just a disaster.
3 out of 5
by A verified traveller

great location, not so great hotel

Posted 24-Apr-2017 on Hotels
Our room was not clean at checkin. We had to ask them to clean the room. There is a very loud live band playing in the lobby until about 1AM. Great location, nice people but not a quaint boutique hotel for sure. Comfy bed and nice shower.
5 out of 5
by A verified traveller

Posted 09-Apr-2017 on Hotels
Other than the noise from the bar at night, since I was on the 3rd floor, loved it. Clean, refurbished and well located.