was the worst experience I ever had
in the first room we were assigned the AC was set at a freezing temperature (52) in New York winter and this could not be fixed, so they changed the room, it took forever for them to find another room, the new room was still a very cold 65 F room, but was much better compared with 52F...yet this time shower was not working!!! the ultra high-tech looking shower was out of order!! what a disappointing experience! from the reactions of the hotel staff, it was obvious that they were used to getting lots of complaints from every guest, so seems like they are doing their best under the circumstances...for such a dismal situation, the room was extremely overpriced. Even basic amenities were totally lacking.