Ratings based on 1,022 Verified Reviews

3.8 out of 5
75% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller from New York NY

Flatiron front desk asked me if I was a racist.

Posted 22-Aug-2017
Pros: Regrettably, the negatives largely outweighed the positives to a degree that we were very offended by our whole Flatiron Hotel experience.
Cons: Honesty and/or competency at front desk at the time of signature of contract. More courteous language: asking if I was a racist was particularly odd.
Location: Times Square, 25 minutes walk.
This posted review will not include room rates, insults or profanity, personal details, website addresses or phone numbers, as per Expedia.ca instructions. We bought 5 nights through Expedia.ca at Flatiron Hotel in August 2017. We were debited an amount via credit card that detailed a rate per day and a Taxes & Fees amount. On the Expedia.ca add, an amount of about 9% daily charge was indeed indicated, with a comment to the effect that this daily charge was payable on site only if it wasn't already included in the Fees. Once on site, the paperwork we were asked to sign did indeed mention again this same amount, so before signing I asked the front desk lady about this charge and whether I would obtain the full amount of my cash incidentals deposit if I left our room clean on departure. I specified that I had no other form of payment other than the incidentals deposit. She verbally confirmed that I would indeed be refunded the total incidentals amount, and that the approximate 9% daily charge was not applicable in our situation and to disregard it and sign the document. On the day of our departure however, the full amount of our incidentals cash deposit was not reimbursed, despite their janitor's (man) confirmation of our room being clean and in order. Flatiron Hotel, their front desk lady and the front lady's manager (who was on the phone with the front lady all through our complaint and refused to talk to us) made us pay the amounts initially waved and disregarded.Cont'd
4 out of 5
Recommended
for Everyone
by A verified traveller from Nassau

Nice and quiet, near the Flat Iron Room, nice Jazz

Posted 21-Aug-2017
Pros: Our room was nice and comfortable.
Cons: the entrance, needs some work. It looks messy and dirty.
Location: We had a great time at the Flat Iron Room.
We had a great experience but, the entrance to the hotel needs to be remodel! it lacks first look impression!
2 out of 5
by A verified traveller

Posted 05-Jun-2017
We couldn't wait to get out here. Pillows were rock hard. Photos were good; hotel wasn't.
2 out of 5
by A verified traveller

This traveller left a rating score only Posted 18-May-2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from nyc

Very comfortable

Posted 06-May-2017
I will stay here again. Loved it with the upgrade.
1 out of 5
by Mohamed

HORRIBLE, UNRELIABLE, DIRTY hotel

Posted 04-May-2017 on Hotels
This hotel is HORRIBLE. I got there at 11:30 PM after booking through hotels.com and they said the room wasn't ready. After waiting 15 minutes in the lobby, they couldn't find a house keeper to clean the room. Instead of upgrading me to a suite, which was available at the time, they cancelled my reservation and I had to look for another room at 12:30 AM... yes Midnight. Horrible service overall.
4 out of 5
by Jennifer

Nice hotel with minor hiccups

Posted 02-May-2017 on Hotels
I stayed with my children to see a show. Hotel was clean but rugs in room looked like they could use a good cleaning. Staff was friendly and helpful at the front desk. We were unable to on haven breakfat because the lobby wasn't full. There were a lot of empty tables filled with dirty plates and cups and no staff around. The location was perfect. Most things were within walking distance. Overall it was a good experience.
3 out of 5
Recommended
for Everyone
by A verified traveller

Kudos for cleaning the carpet but

Posted 28-Apr-2017
Carpet had just been cleaned - very nice but the carpeting was still wet . They have me towels to place all over the floor. Rooom was fine but bed was very hard
3 out of 5
by Lynda

Posted 25-Apr-2017 on Hotels
Systems were down when checking in at 10 pm. Had to wait 30 minutes till they gave me. Room key. Pillows were so hard and wait too thick.
1 out of 5
by gabriella

The worst hotel I've ever stay at.

Posted 25-Apr-2017 on Hotels
This was the worst hotel I've ever stayed at. The phone in my room didn't work and even after several requests to fix it, it was never fixed. The TV in the bathroom was also broken and never fixed, although I came home one evening to find the entire mirror including the TV on the floor in the bathroom along with a drill on the sink and an open panel in the ceiling, exposing electrical wires. The password for the wifi also didn't work. The mini fridge with the mini bar inside was also broken. The towels were visibly dirty and there was no bathrobe, even thought the website and the binder in the room said there should be one in the closet. The lobby turned into a full on night club each night I was there (4 nights in total). Overall, just a disaster.