- Liked: Staff & service
The front desk staff was very helpful. The location is excellent.
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Located in New York's Upper West Side neighbourhood, Empire Hotel is in the city centre and near a metro station. The area's natural beauty can be seen at Central Park and Bryant Park, while Central Park Zoo and Chelsea Piers are popular area attractions. Consider St. James Theatre for a night out, and don't miss American Dream Meadowlands if you're travelling with kids. Our guests love the hotel's central location.
I was very happy that this hotel was in walking distance to the Metropolitan Opera . I was very disappointed with the appearance of the hotel room. The wall paper and carpeting dark geometric orange and brown colors figures that made the room smaller and claustrophobic Room was too small for 2 beds. There was no functioning closet. Closet bar was so high we were unable to hang clothing and extremely small.. The closet did not have a door.There was a dark brown curtain hanging instead of a door. The room was so noisy from street noises. Just not happy with room appearance.Also price of room was much higher than quoted.