Ratings based on 1,355 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
81% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Deceiving "pool hotel" in Manhattan

Posted 19-Aug-2016
We booked Dream Town for the pool. When we arrived, we were told that we had to pay $100 per person per night for a pool chair. The staff member told us on our first day the chairs were sold out and we wouldn't be able to use the pool. The staff member said I could lie on a towel on the ground if I wanted. When I went to use the pool Monday, the pool attendant explained I could use the pool chair on a first in first served basis Monday to Friday. This was not conveyed at booking or check in. The staff were generally rude and disinterested. The queen room was tiny. We felt very cramped for the price we paid. We would not recommend.
4out of 5
by A verified traveller from Queens, NY

Great staff, pool & location.

Posted 09-Aug-2016
Location: Great location in meatpacking district. Walking distant to tongs of great restaurants like TAO Downtown, Buddakn, Chelsea Market.
Overall, we had a great stay at the Dream Downtown. The location was perfect for the events we had planned for the night. Our room was ready when we arrived earlier than the check-in time, which gave us adequate time to utilize the pool. The pool area was gorgeous, clean and filled with people but we managed to get a spot. Unfortunately, there was a lengthy wait list for pool loungers. Waiters constantly walked around taking drink orders, which did not take long to get. The texting for any needs such as dental kits is a great touch, instead of having to call the front desk! It was a little annoy at night having to wait on line for the rooftop lounge, PHD. Complimentary access is also not provided and left to the discretion of the bouncers some of whom were very rude and did not have answers pertaining to the rooftop. Staying at the hotel does not allow you quick access to the roof. The lounge was filled with younger crowd.
5out of 5
by A verified traveller from New York, NY

Nice hotel in Chelsea

Posted 04-Aug-2016
I loved the look of the hotel with the cool, fun lobby all the way to my room. The bed was comfortable and the hotel room was very modern. This hotel is more for a younger crowd, with a lot of things going on in the evenings/at night. The pool area was fun, but sometimes crowded with a party atmosphere and upbeat music playing. If you're looking for a cool, modern place to stay this it!
3out of 5
by A verified traveller from Zug

Cool hotel

Posted 01-Aug-2016
Spring break feeling is more important than traditional hotel comfort, such as access to the pool for young adults and children during the weekend or "quite" rooms. Location is perfect to discover New York and enjoy restaurants and trendy stores.
1out of 5
by A verified traveller from melbourne, australia

Terrible service and no hot water.

Posted 25-Jul-2016
Overpriced and over rated! Overall we were extremely disappointed with the dream hotel. Rated at a 4 stars you would assume that the service would be of an equivalent standard. It is not. In particular bar staff were slow, unfriendly and filled with attitude. Aside from the poor customer service we also came home one evening to have a hot shower to find .... No hot water. The roof top pool although great to look at is a cooking pot, be prepared to not find a bed lounge, or a server to find you a drink. Waiting for a bill took 15 minutes My advice, find somewhere else with less additude and more service. Have a great trip!
4out of 5
by A verified traveller

Otimo Custo beneficio

Posted 22-Jul-2016
Bom hotel, pelo preço que pagamos é um otimo custo beneficio atendeu a todas as expectativas.
2out of 5
by A verified traveller

Weekend Getaway At The Dream Downtown

Posted 20-Jul-2016
The hotel was loud and filled with a young rowdy crowd. At night there were hundreds of early 20 year olds swarming the lobby they were not hotel guests. The hallways were noisy throughout the entire night. The lobby smelt like sewage, it was disgusting. The elevators were slow, often waiting 10 or more minutes each way. We stayed at this hotel for the pool which was so misleading. The first day we got to the pool at 9am, it was already full. We were told by the lifeguard we could reserve a chair for the next day for $50. When we went to the front desk they told us it would be $100/chair for the following day (even though we were hotel guests). The girl was rude about it, and had a take it or leave it attitude. She did not give us the time of day. Why did the lifeguards tell us it was $50 and the front desk say it was $100? We were left with no choice so we spent the $200. When we arrived on the Sunday, there was a sign saying there was a private event at 5pm and the pool would be closed then, nobody advised us this on Saturday. We felt ripped off paying that much just to have a chair at our own pool. What was worse is when other people who couldn't get chairs, would lay their towel right in front of our chairs and spend the day right in front of us when we had paid $100 per chair. When we went in the pool, other guests would sit on our chairs, we then had to ask them to leave each time. It was unpleasant and ridiculous to spend that much on a chair at our own hotel.
4out of 5
by A verified traveller

great location and trendy hotel.

Posted 19-Jul-2016
we enjoyed the hotel because it offers a fun experience. The hotel is as vibrant as you can get and the rooftop is a fun place to have drinks. IT is within small walkng distance to a grear bar scene and restaurants and a short dribe to all main attractions. my only complaint is the bes that wasnt very comfortable. also, the room was small but we arleady knew this.
3out of 5
by A verified traveller

Facility's not always available to guests.

Posted 18-Jul-2016
Pros: Location and cleanliness.
Cons: Access to hotel facility's and staff's attitudes.
Location: Chelsea is a great place, with a great night life and lovely places to eat.
Great location, great looking hotel but the some of the facility's such as the roof top bar are not made easily accessible to guests, we were turned away from the bar for not having ID even though we had room keys and the staff managing the bar entrance and security were rude and condescending. The pool is beautiful but again full access isn't given to guests, the hotels seems to host many cooperate events, these seem to get prescience over hotel guests, the pool is closed on many occasions to host the events, again when trying the access the facility's at the hotel staff almost try and make you feel grateful for having access to them some of time rather than realizing that paying guests should access all of the time. We stayed at this hotel for ten nights for our honeymoon, we used the roof top bar only once and were turned away from the pool on several occasions, if considering booking this hotel please bear in mind these issues other wise you may be disappointing.
5out of 5
by A verified traveller from South Jersey

Beautiful hotel for a romantic weekend.

Posted 14-Jul-2016
Pros: Beautiful pool, friendly staff, modern stylish decor, excellent location
Cons: The ironing board was too small. Guests need a regular ironing board.
Location: Awesome location near highline park, Chelsea Piers, Chelsea Market. Short cab ride to Little Italy/ Lower East Side
Check in was quick and easy, the front desk staff was helpful and accommodating. The lobby and roof deck pool were beautifully decorated and the rooftop bar PH.D. had a great view of the Empire State Building. The pool felt like such a pleasant oasis amidst the busyness of the downtown Manhattan location. Which brings me to the main reason to choose this hotel...the location was awesome! Just a few short blocks from the highline park and close by the Chelsea Piers. Many great dance clubs and restaurants nearby or a short cab ride away. We had a delicious breakfast at the hotel's Mexican cafe. We are Definitely returning to this hotel!