Ratings based on 7,859 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Washington DC

The suite setup is perfect for family visits to NY

Posted 23-Sep-2016
Pros: Suite setup and location equals good value for money
Location: Perfect for Times Square, Broadway, dining, 5th Avenue, transportation, mid-town business
This is our 1st choice when visiting NYC. The suite suits our family perfectly so we are not separated into 2 rooms but have a suite for all of us. Great value. Location is perfect for us.
2out of 5
by A verified traveller from Perez

Super location. Hotel itself not so great.

Posted 22-Sep-2016
Staff not friendly or welcoming. There were 2 adults n 2 children. We were only given 2 towels. I had to call 2more towels every time they were swapped for clean ones. Our reservation clearly paid for four guest, don't know why the descrepecy. Morning breakfast host always mad, not welcoming. Our room was dusty, room had rundown furniture. Only thin this hotel has going is location.
Comment from Hotel Management
23-Sep-2016 by Customer Service, Hotel Management
We're deeply disappointed to hear about your experience. We always strive to go above and beyond for our guests here at DoubleTree Times Square. You should feel at ease when you're on vacation. It's unfortunate to hear your stay was not up to par with the high standard we're accustomed to sharing with our guests. We will address your review and concerns with our team and work to improve for the future. With this said, we'd love another opportunity to show you why we're one of the best hotels around. We'd look forward to the chance to rectify this visit, and share the one you deserve when you're on vacation in New York City.
4out of 5
by A verified traveller from Barnsley UK

Double Tree Suites Sept. 2016.

Posted 20-Sep-2016
Very central to mid Manhattan tourist attractions.
5out of 5
by A verified traveller

Muy buena ubicación

Posted 19-Sep-2016
Excelente ubicación para viajar a cualquier atracción
2out of 5
by A verified traveller

Location is good, but that's about it...

Posted 17-Sep-2016
Pros: The lobby was nice- The warm cookies in the lobby were nice on a rainy day. Other than that, I really didn't like it at all.
Cons: Everything. Unless they literally gave us the worst room in the hotel at the highest price, the whole thing should probably be overhauled.
Location: Location was great. Close to the theaters and restaurants.
We booked the most expensive, largest room available on expedia at the time of our booking. If this is the best they have, I definitely would not recommend it! We got a low floor, stains on the carpet, doors that stuck and paint peeling off the walls. The entire room just had a dingy, dirty feel. Customer Service was not great. The lobby was nice and the location in Times Square was great- but we would never stay here again! We booked a boutique hotel near Rockefeller for the second half of our stay and wow- what a difference! (and even at a lower price!!) The customer service, details, views... everything was impeccable at our second hotel. I couldn't believe we spent more staying at the grungy Doubletree Time Square. I won't waste my money at this shabby, low-class hotel again- there are far, far better places to stay.
Comment from Hotel Management
19-Sep-2016 by Customer Service, Hotel Management
We're deeply disappointed to hear about your experience, Chauntel. We always strive to provide our guests a fun and relaxing time during your stay with us. It's unfortunate to hear your stay was not up to par with the standard we're accustomed to providing our guests with here. We highly recommend using our website to see photos and descriptions of all of our rooms and facilities to see which one will ensure your DoubleTree Times Square stay is ideal. We will address your concerns with our team and work to improve for the future. With this said, Chauntel, we'd like to share a much more positive experience with you. We'd love another opportunity to show you the type of visit we're known for in New York. We'd look forward to the chance to show you the stay you deserve.
5out of 5
by A verified traveller from gold coast australia

great hotel right on time square

Posted 16-Sep-2016
Pros: location loacation
Cons: nothing
Location: location perfect for all activities. empire state building, 911 memorial, Rockefeller centre everything is in easy walk or commute.
fantastic position hop oh hop off bus across the road. tks for broadway shows across the road also. new York is an amazing city we had the best time.
3out of 5
by A verified traveller from Tampa

Close to everything , but bad rooms !

Posted 16-Sep-2016
Pros: location
Cons: rooms
Paid almost $ 500 for one night with my friends ,blankets were disgusting , smelled horrible , had a nail sticking out of the floor in small living room , nice location , very polite front desk stuff .
4out of 5
by A verified traveller

Wonderful views of Times Square

Posted 15-Sep-2016
Location: It's Times Square! Within walking distance of a multitude of stores, restaurants, the Good Morning America sidewalk audience. We got on TV.
The suites are small, but comfortable. Views onto Times Square from 2 sides of the room - looking both south and west. In the bathroom, wood panels beneath the sink replaced what normally would be cabinet doors. So not much storage in the bathroom. The king bed was very comfortable with lots of pillows. The closest subway station is right next door - very convenient!
4out of 5
by A verified traveller from new york

ottima posizione

Posted 14-Sep-2016
Pros: posizione
Cons: pulizia
Location: ottima
ottima posizione, camere un po' datate , personale gentile. La pulizia lascia un po' a desiderare
4out of 5
by A verified traveller from deutschland

Super Hotel

Posted 14-Sep-2016
Super Hotel , direkt am Time Square , waren in der 38 Etage trotzdem fast alles zu hören was draußen abgeht , hatten ein Eckzimmer und konnten auf zwei Seiten gucken vom TS ... gerne wieder !