Ratings based on 7,991 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Best location in NYC.

Posted 02-Dec-2016
Pros: Everything
Location: Fantastic location
Love that the rooms have a separate bedroom and extra sink with microwave. Queen sofa bed with extra TV, just fantastic for families. The concierge is on the street level and the lobby on level 3 which gives you a feel of extra security, not saying that I ever feel unsafe in NYC. The hotel has computer and printer access in the lobby for all hotel guests.
5out of 5
by A verified traveller from US

Great location

Posted 01-Dec-2016
Great as always! Location is excellent and cookies are yummy
5out of 5
by A verified traveller from US

Perfect location

Posted 29-Nov-2016
Right on Times Square in high rise. Parking is $65.
4out of 5
by A verified traveller from US

Great space, perfect location

Posted 28-Nov-2016
Pros: Location and size of the room
Cons: WiFi and housekeeping
Great location, in the heart of Times Square and a good sized suite w/ 2 double beds in one room and a fold out couch in the other. Good value for the money. No free wifi in the rooms and we would have had to pay ~$14/day (not sure if that was one time or per device). I was told it was free for Hhonors members, I called the front desk and told them that I think I am an Hhonors member. They transferred me (without explanation) to a Hhonors member site which was closed for Thanksgiving (this was Friday 11/25), so there was nothing I could do there. Our room was not well cleaned. There was water in one of the drinking glasses and soap in the bathtub soap dish - ick.
5out of 5
by A verified traveller from US

In the middle of Time Square

Posted 28-Nov-2016
Centrally located to all the fun. Subway station just feet away. Shopping, restaurants, and Broadway shows literally just outside your door. Received fresh hot cookies upon arrival, which for a family of 5, who just traveled for 4 hours was perfect.
5out of 5
by A verified traveller

Great Place To Stay in Times Square!

Posted 28-Nov-2016
Pros: The staff and cookies!
Location: Nothing!
We will definitely be back! Being in Times Square in New York City is the best way to visit. The Doubletree was fantastic. From the moment we stepped into the lower level lobby, we were welcomed and given information to make our stay full of memories.
4out of 5
by A verified traveller

Close to everything

Posted 26-Nov-2016
Perfect place to stay if you want yo go outside to the city whenever you want. It's in the middle of everything. But it's a little bit old
5out of 5
by A verified traveller from US

Posted 24-Nov-2016
Pros: location, cleanliness
Great location, efficient and friendly staff. We stay here every year when we travel to NYC.
1out of 5
by A verified traveller from time sqaure new york

Walking distance from everything

Posted 23-Nov-2016
Really old hotel in a good location but the rooms are so bad...they say is it queen bed but more likely full bed...
Comment from Hotel Management
23-Nov-2016 by Customer Service, Hotel Management
We appreciate the feedback, Jay. We're deeply disappointed that your experience with us was less than perfect. We strive to provide top-notch comfort and convenience for our guests. Your experience is not on par with the standard we're capable of sharing with our guests at DoubleTree Times Square. We look forward to hosting you again and to sharing a more postivie experience. Until then, have a great day.
5out of 5
by A verified traveller from ireland

Cant wait to book my next visit

Posted 23-Nov-2016
Lovely hotel, fantastic staff, perfect location. Travelled with a group of 8 people and it suited everyone