Ratings based on 7,651 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Genève

L'emplacement est le gros plus !

Posted 20-May-2016
Pros: Idéal en famille avec 2 pieces distinctes, frigo, cafetière et pack petit déjeuner inclus. Le gros plus est vraiment l'emplacement.
Cons: La decoration, la litterie (du canapé surtout) et les meubles commencent à dater. Wifi payant (et un peu cher !)
Très bon emplacement, sur Times Square. Accès à pieds à beaucoup de sites y compris Central Park. Métro à proximité. Calme malgré l'agitation permanente de Times Square. Petit déjeuner varié et plus que correct et personnel sympa (mais ne parlant pas français). Le canapé lit n'avait pas été fait à notre arrive (nous étions 5) et quelqu'un est venu le faire à peine 10 min après avoir appelé la reception. Avons pu laisser les bagages à la reception gratuitement (sauf tip) le jour du depart. J'ai dû rappeler l'hôtel une fois de retour en France car j'ai oublié des effets personnels dans le coffre fort, ils ont été efficacies et m'ont rappelé une fois qu'ils les ont eu récupéré et m'ont tout renvoyé (contre paiement bien sûr).
5out of 5
by A verified traveller from Rocky Mount, VA

Perfect Hotel right in the center of Time Square

Posted 16-May-2016
The staff was so helpful in getting tickets for shows and even dinner reservations, our suite was great, enough room and very clean. We always stay here!!!
4out of 5
by A verified traveller from Guatemala

Great Location, great price value

Posted 15-May-2016
Great Location, good staff, great price value, in Times Square near subway and atractions
3out of 5
by A verified traveller from double tree hotel in time square manhattan, NY

Ok hotel in the heart of time square

Posted 11-May-2016
Well at first expresion hotel seemed very nice. Remote for tv would not work. I called and they said they would bring me a working one and didnt. I called a second time and they brought me 2 more remots as if to say dont bug no more, and still a remote didnt work. Behind the tv and dresser there was an exagurated amount of dust and dust bunnies, old nail polish brush and who knows what, which is really bad for peoples health. The cleaning lady threw away our toothbrushes. There were hairs on the toilet seat and in the shower. There is no complimentary breakfast for a "4.5" star hotel, no pool no jacuzzi no sana. The conceirge closes at 6pm not convinient. Coffee was easy to make that was a plus and the cleaning lady did make our bed everyday that was a plus. What was really rediculous was that they charge you to call another room in the same hotel. The staff at night near the concierge make you feel like you dont belong sometimes when you cant find our card on time. The location was great. I did not report this to staff because i felt as if i would have more problems with the them. I felt as if they would have done absolutley nothing about it. I bet all of their rooms have the dust problems behind the dressers. I would rate this place 3.4 i also dis not take fotos for the same reason that i felt nothing would off have been done, but you can walk into room 1912 and see for yourself.
5out of 5
by A verified traveller

Posted 06-May-2016
Nice and clean hotel in Time Square!!!! Only problem we had was the parking. It's wasn't clear at check-in where we would leave the car because hotel has no parking garage. They store the cars at a off site on a different street around the corner from hotel. Very confusing and we recommend just pulling up in front and having them take the car.
5out of 5
by A verified traveller

Great location and attention!

Posted 05-May-2016
The location was excellent! The staff was also very friendly and helpful. They were also great with my 4 year old. The cookies are a plus. :)
3out of 5
by A verified traveller

Hotel too Close to times Square

Posted 03-May-2016
Pros: Nothing
Cons: Change location
Location: horrible
The hotel is located in the heart of times square. The entrance is not visible. It is very busy.
4out of 5
by A verified traveller from NY

NY abril 2016

Posted 02-May-2016
Pros: Habitaciones súper amplias, perfectas para familias y hotel muy céntrico
Cons: Recepción colapsada para check in y check out. Poco espacio en zonas comunes (lobby) y WIFI solo en recepción
Location: Ubicación perfecta. Un poco de ruido por las obras frente al hotel (con una grúa enorme).
Habitaciones súper amplias, perfectas para familias y hotel muy céntrico. Recepción colapsada para check in y check out. Poco espacio en zonas comunes (lobby) y WIFI solo en recepción. Ubicación perfecta. Un poco de ruido por las obras frente al hotel (con una grúa enorme).
4out of 5
by A verified traveller from Paris

une suite sur Times Square à un prix concurrentiel

Posted 02-May-2016
Pros: Chambre vraiment séparée du salon permet des activités différentes. Vue exceptionnelle sur Times square. Cuisine équipée.
Cons: Confort du canapé-lit, correct mais un peu sommaire. Un peu d'attente à la réception en rush hour mais personnel agréable et efficace.
Location: Times Square plein coeur de Manhattan, théâtres, restaurants, magasins, musées à proximité. Métro au pied 7th av et 47e rue, facile.
Suite prestige très grand lit, vue sur Times square. Très bon séjour seule avec mes enfants (16 et 21 ans), 4 nuits. A trois la suite permet d'être ensemble et de s'isoler pour respecter les rythmes de sommeil de chacun, les envies de télé ou de calme. D'abord au 14e étage, vue plongeante sur Times square incroyable mais un peu bruyant. Puis 31e étage en angle, magnifique. Aucun problème pour changer à ma demande. Wi-fi offert dans la chambre. Premier petit déj facile avec machine thé-café, frigidaire pour conserver jus d'orange etc.... On peut aussi réchauffer un dîner avec micro-ondes.
5out of 5
by A verified traveller from Texas

We would stay again!

Posted 01-May-2016
The hotel was at an amazing location. Walking distance to everything. Staff was friendly and helpful. I would honestly say that because of location it made our trip great. Would recommend and would stay again.