Ratings based on 8,066 Verified Reviews

4.4 out of 5
95% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Great hotel, close to the theater and subway.

Posted 16-Jan-2017
The hotel is close to the action in New York. Despite being in the center of Time Square it was really quiet. We stayed on the 42nd floor and you didn't hear street noise in the City that never sleeps. The hotel is walking distance from Broadway shows, Central Park, shopping and great restaurants. It would have been nice if they had coffee in the lobby in the mornings (Starbucks available for a charge). There is a McDonalds right outside for great cheap coffee. Overall a great stay.
4out of 5
Recommended
for Everyone
by A verified traveller from S

Spacious rooms with good location

Posted 14-Jan-2017
Typical Double Tree hotel. Room furniture needs some updating. Nice oversized size rooms for NYC standards. Good for families and in the middle of time square.
4out of 5
Recommended
for Everyone
by A verified traveller from Saginaw, TX

In the center of everything!!!

Posted 14-Jan-2017
Hotel is located in a great spot. Just think bathrooms need a little work along with a few other minor furniture updates. Some of the staff could be a little friendlier but good place to stay.
4out of 5
Recommended
for Everyone
by A verified traveller from utica ,N.Y

Nice hotel

Posted 14-Jan-2017
Pros: Prime spot
Cons: Room tempature ,January too hot with the window open
Location: Central to everything
Good hotel, met our needs , a bit dated , door knob fell off bathroom door but shower pressure made up the the inconvenience. Over all good hotel for the price and location.
4out of 5
Recommended
for Everyone
by A verified traveller from Florida

Excellent Location

Posted 13-Jan-2017
Excellent location. Staff very friendly. Loved the warm walnut chocolate chip cookies at check-in. The room furniture is dated but rooms are spacious. Lobby not at hotel entrance- requires elevator to upper floor. The bar area is small and not inviting.
5out of 5
Recommended
for Everyone
by A verified traveller from Boston, MA

Can't beat the location

Posted 09-Jan-2017
In town to see broadway shows during a snowstorm. So nice to be so close to theaters. Suite had great view of Times Square. Front desk gave us free wifi. Very clean and housekeeping responds to a. All in minutes. Spacious suite with refrigerator, nice sofa bed and microwave. Cons: King Bed in bedroom was in poor shape ( sagging hollow on left side), one of concierge staff not so knowledgeable about restaurants.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Jan-2017
Great location in the heart of Times Square, easy access to Broadway tickets and shows, subway and shopping.
1out of 5
by A verified traveller from 東京

Posted 06-Jan-2017
事前にスイートを予約したにもかかわらず夜8時にチェクインすると部屋がないとの事でフロントで40分待たされた挙句にあてがわれた部屋は3人にたいしてキングサイズ・ベット一つの部屋だった。それについて苦情を言った結果、奥からマネージャーが出てきて2晩はフリーにディスカウントという約束をしてくれた。さらにエクスペディアでのカード支払いをキャンセルして現金支払いの約束もした。にもかかわらず翌日のフロントの人に確認するとそれらの会話はシステムの記録に残っておらずそんな事はできないと言われ、結果、クレジットカード支払いのキャンセルもしてもらえなかった。CRM(顧客管理)システムはないのかと聞くとないとの回答。 チェックアウトにかんしても朝早かったので前日の夜にチェックアウトできるかと聞くとできないと言われ朝早くにフロントに行くとすべてカード清算済で追加料金も登録したクレジットカードで引き落とすのでチェックアウトは不要と言われた。この時点で前夜の人と言っている事がまた違うという苛立ちを覚えたが、さらにびっくりしたのは、追加料金について詳細を尋ねなければその情報をくれなかった事だ。そんな事は要求しなくても提供するのが常識だろう。 フロントは常に長蛇の列。年末のホリデーシーズンで宿泊客が多いにもかかわらずフロントは2名体制。料金は年末31日は一晩22万円以上で4日間の平均も一泊7万を超えていたが部屋は古く、他の部屋から廊下に出されたルームサービスの食べた皿は3日間放置されていた。バスタブの水は流れが悪くエアコンはうるさかった。ミネラルウォーターもなく冷蔵庫は空っぽ。アメニティも最低限しかない。場所が良いので客が集まる事に甘えCustomer Serviceがまったくできていないすべてががっかりなホテルでした。二度と行きたくないです。
Comment from Hotel Management
14-Jan-2017 by Customer Service, Hotel Management
We appreciate the feedback, Marron. We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We hold ourselves to a higher standard. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to demonstrate the high-caliber service we're capable of sharing with our guests at DoubleTree Times Square.
5out of 5
Recommended
for Everyone
by A verified traveller

Hotel con excelente ubicación

Posted 03-Jan-2017
El hotel está en buenas condiciones, limpio y sobre todo con una excelente ubicación; saliendo del hotel se puede ver todo el Times Square y Broadway, a lado del hotel está el subway blue line. El único inconveniente que tuve es que cuando compre mi paquete la habitación decía que incluía el desayuno (uno de los motivos por el cual me decidí por este hotel) sin embargo al hacer check in me dijeron que no lo incluía y tenía que pagar por aparte (además carísimo) al final optamos por desayunar fuera del hotel lo que modificó nuestro itinerario ya que hacía que dedicarle tiempo a buscar lugar y esperar en las largas filas.
5out of 5
Recommended
for Everyone
by A verified traveller

loved the location

Posted 02-Jan-2017
Pros: Location
Cons: N/A
Location: It was located in Times Square. Great Location
Everyone at the hotel was very informative & helpful