Ratings based on 8,261 Verified Reviews

4.4 out of 5
95% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Boston, MA

Can't beat the location

Posted 24-Apr-2017
You stay here for the location and size of the space. The furniture and carpeting show signs of wear and tear. Request a high floor and a room away from the elevators to minimize outside noise. Housekeeping knocks on door very early to clean room.
4out of 5
Recommended
for Everyone
by A verified traveller from Boston area

Great location if visit is focused on Times Square

Posted 19-Apr-2017
Great location right in the Duffy Square area of Times Square. Very busy area. Friendly staff. Room was not ready at 9pm... but got complimentary breakfast as an apology.
3out of 5
Recommended
for Everyone
by A verified traveller

Check in had me in tears.

Posted 14-Apr-2017
We arrived after a 5 hour delay to be told they oversold the hotel, even though we called and said we were arriving late. A manager then came and said he would have us a room within 10 minutes. What? It was 3:00 in the morning. Who knows what happened. We were offered a coffee and bagel the next morning. There was no follow up, no care from the check in person. Not a great start. Was fine for our stay.
4out of 5
Recommended
for Everyone
by A verified traveller from New York

Convenient location for the action in Times Square

Posted 13-Apr-2017
Really convenient location, breakfast package was a great bonus especially when travelling with children. Room / suite a bit tired but clean and spacious. The location made it but wouldn't suit travelers who prefer a quieter location.
5out of 5
Recommended
for Everyone
by A verified traveller

Spacious Rooms

Posted 12-Apr-2017
Suites were spacious, bed and couch bed were incredibly comfortable. The wet bar offered more counter space for 4 girls to get ready and the bathroom was big. This was one of the only hotels in time square to include refrigerator in room at no additional cost and guarantee to have one. We would stay here again without any hesitation! It's in the most perfect location!
4out of 5
Recommended
for Everyone
by A verified traveller from PR

Wonderful location, very comfortable hotel!

Posted 08-Apr-2017
This hotel is right on Times Square sorrounded by theatres, cafés, stores, lights, taxi cabs, there's even a subway station right next door! The rooms are very spacious and the staff is awesome!
5out of 5
Recommended
for Everyone
by A verified traveller from UK

Great Location

Posted 08-Apr-2017
Awesome hotel at reasonable rates right slap bang in the middle of Times Square. You couldn't get any better. Suites work well with families with all the amenities you'd expect from the Hilton chain. The breakfast package is excellent, the gym is well equipped and the rooms are modern and comfortable. The hotel and reception staff are superb and very helpful with nothing too much trouble. I would highly recommend it to everyone and would stay there again if visiting NYC.
5out of 5
Recommended
for Everyone
by A verified traveller from S

Location location location

Posted 08-Apr-2017
If you want everything on your doorstep this is the Hotel for you!
5out of 5
Recommended
for Everyone
by A verified traveller from Liverpool

Had the best time.

Posted 31-Mar-2017
Close to all amenities with wonderful, helpful staff.
4out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Canada

I :) NYC

Posted 25-Mar-2017
Pros: Right in the heart of Times Square and easy to get to from airport
Location: Went to see Lion King at Minskoff Theatre and had famous NY cheesecake at world famous Juniors restaurant
Roomy Suite for family of 5 and convenient to many activities around Times Square. Greeted at front desk with warm cookies, what a treat.