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Reviews of Tempo by Hilton New York Times Square

4 out of 5
Tempo by Hilton New York Times Square
1568 Broadway, New York, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1525 out of 1978 reviews" "
Rating 8 - Good. 287 out of 1978 reviews" "
Rating 6 - Okay. 97 out of 1978 reviews" "
Rating 4 - Poor. 34 out of 1978 reviews" "
Rating 2 - Terrible. 35 out of 1978 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right on Times Square so in the Broadway buzz - rooms have great sound proofing so you can escape the mayhem for peace and quiet. Clean and great views from the rooms. Staff really helpful although they could do with a dedicated baggage drop area as check out was really busy on Sunday. Overall, fantastic stay and recommend
Stayed 3 nights in Apr 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality, helpful and made for a great stay in the heart of Times Square.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sherri M

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient, clean and a very good location.
Stayed 5 nights in Apr 2024

8/10 Good

Kevin, washington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean modern rooms.
Stayed 2 nights in Apr 2024

10/10 Excellent

Julie

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It is really convenient to walk around!
Stayed 4 nights in Apr 2024

8/10 Good

karen ann

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
convenient location
Stayed 4 nights in Apr 2024

10/10 Excellent

Raul Amin

Travelled with family
Excellent!
Stayed 2 nights in Apr 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel right in the heart of midtown Manhattan. Clean, comfortable, friendly staff - a truly great experience.
Stayed 5 nights in Apr 2024

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, new modern property
Stayed 3 nights in Apr 2024

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a great size, and the bed comfortable. Dining wasn't very good for breakfast or dinner, and drinks were pretty expensive.
Stayed 3 nights in Apr 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay right in the heart of Times Square. Staff is A .
Stayed 3 nights in Apr 2024

10/10 Excellent

Inci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is in the middle of Times Square. Very convenient to go to the main attractions of Manhattan. Updated, new, modern, small but very practical rooms. Nice shower w rainfall. Although outside is very noisy inside the room we didn’t hear much of it. Floor to ceiling windows with automated sheer/drapes. Excellent stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

yoel

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

8/10 Good

Jonathan M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am so glad we stayed there! Front desk staff was fantastic, the decor was really nice, modern. Our view was so great. There wasn’t anything I didn’t love about this hotel. Definitely will stay there again when I’m in town.
Stayed 2 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Alexandra,Thank you so much for the five-star review. It's so great to hear you enjoyed your stay with us and were able to enjoy our world-class service and trendy decor. We'll pass your compliments on to the team, and we look forward to your next visit to our property, where we believe "a good life is about pacing. Set your own pace at Tempo.”Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Jessica Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and we managed to walk everywhere from it (up to 20miles a day!). Would definitely go back. We were on the 27th floor and had the window open. For us, the road and outside noise was less than what we are used to. The only down fall was the air con didn't go below 20degrees so we turned it off and had window open all the time but we were still too hot.
Stayed 7 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Jessica Elizabeth,We at Tempo By Hilton New York Times Square thank you for your review and are pleased you enjoyed our accommodations to rest in after walking from our prime location. That said, please accept our apologies for the temperature issue with your room. Although this is not typical, we are always on hand to help correct anything less than perfect. It would be our pleasure to host you again.Sincerely, Matt Slippoy, General Manager

10/10 Excellent

Jamie Smith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Willy, portland

Travelled with family
Liked: Cleanliness, property conditions & facilities
This hotel is right in the middle of Times Square. A lot of people everywhere lotta noise. You can pretty much walk anywhere find a restaurant, shops .. there was an incident at the bar with a family member of mine where the chair from under her broke, fell hard and got hurt. Be careful with the faulty equipments they have in that restaurant we noticed that there wasn’t too much compassion for my family member it pretty much was about numbers and money. They did not get a hold of my family member after the incident to find out how she was doing or if she needed anything so she could be comfortable.. they did ask her if she wanted an ambulance and to go to the hospital, but she decided not to go because we were leaving the next morning back home. We did not want to miss our flight. I think the staff needs more training with human interaction when these kind of incidents happen. overall it wasn’t a bad stay, but I will not stay there again..
Stayed 6 nights in Apr 2024

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities
The hotel was nice with a good view and they accommodated to my changes. It is well taken care off. Didn’t appreciate the extra random fee they charged me and told me about the day I arrived. So know there’s a $35 plus tax per day fee.
Stayed 2 nights in Mar 2024
Response from General Manager on 22 Apr 2024
Dear Maria,Thank you for your feedback. We're pleased to hear that you enjoyed the view and our accommodations. However, we are concerned about your experience with the unexpected fee; we strive for transparency in all communications. That said, since the hotel is in the heart of Times Square, hotels in the area charge fees like this. We value your patronage and hope to have the opportunity to serve you again in the future.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Belina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean hotel at the heart of Time Square. Very convenient to every where in Manhattan. Staff service was great!
Stayed 4 nights in Mar 2024
Response from General Manager on 22 Apr 2024
Dear Belina,From our prime location to our friendly team members, we're so happy to know that you enjoyed everything about your time with us. Thank you so much for the perfect rating, and we hope you'll join us again soon. Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During my recent visit to NYC for my birthday I had the pleasure of staying at the Tempo Hilton located right in the bustling heart of Times Square, and it was an unforgettable experience. From the moment I arrived, I was impressed by the hotel's prime location, which made exploring the city incredibly convenient. One of the highlights of this hotel was its accessibility to local transportation. Within a few minutes' walk, I had access to multiple subway lines, making it effortless to explore different parts of the city. Whether I wanted to visit museums, theaters, or iconic landmarks, getting there was always a breeze. The hotel offered a range of amenities that enhanced my stay. The room was spacious, well-appointed, and had a fantastic view of Times Square. The staff were friendly and accommodating, ensuring that all my needs were met throughout my stay. I highly recommend this hotel to anyone planning a visit to the Big Apple, whether it's for business or leisure. It's a fantastic base from which to explore everything that New York has to offer.
Stayed 3 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Tatiana,Happy birthday! We're so pleased you chose to celebrate with us at Tempo By Hilton New York Times Square, and we're glad our central location and friendly staff helped make your special day even more memorable. Thank you for the kind review and recommendation. We look forward to your next visit.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Ivey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff…perfect location it was my dads first time in the city so we wanted to be close to everything and we were…the staff was so helpful giving recs,calling cabs and cars to airport also held our luggage free of charge so we could brunch before the airport! 10/10
Stayed 3 nights in Apr 2024
Response from General Manager on 20 Apr 2024
Dear Ivey,Thank you for your fantastic review! We're thrilled to hear that our staff made a great impression. We appreciate your positive feedback and look forward to welcoming you back for another 10/10 stay!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Yilian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Carlos

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

john w, Doral

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, modern rooms, staff were all very friendly and helpful. Kids loved the view from the 46th floor, will return again.
Stayed 2 nights in Apr 2024
Response from General Manager on 20 Apr 2024
Dear Daniel,Thank you for taking the time to provide your review of Tempo By Hilton New York Times Square. Knowing you and your family enjoyed the comfort of your room with an amazing view, our accommodating and pleasant staff, and its location is delightful to hear. It would be our pleasure to host you on your next stay.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Robert, Miami Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wife and spent a four day weekend just before 2024 NYE. Great location if that’s what u need. Central Times square. Great hotel and location. Took the subway everywhere.
Stayed 3 nights in Dec 2023
Response from General Manager on 19 Apr 2024
Dear Robert,It was such a pleasure having you stay with us at Tempo By Hilton New York Times Square! We are delighted our fantastic location allowed you to set your own pace while exploring NYC, and we appreciate you mentioning its convenience to your fellow travelers. Thank you for your perfect rating, and we hope you return soon.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Ki Poong, North york

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

ALLISTER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Time Square but with this location comes with some noise The convenience shop in the hotel lobby is very expensive $12 for a bottle of water. Plus $200 for a five night stay you pay on departure for residence tax But rooms were very clean
Stayed 5 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Allister,Thank you for taking the time to share your experience with us. Please know that we strive to keep our prices competitive for our area while offering great value to our guests. However, your feedback remains essential and will be shared with the respective teams as we always aim to make the appropriate changes and improvements. Our team is dedicated to providing a pleasant and comfortable stay, and we look forward to welcoming you back soon for another visit.Sincerely,Matt Slippoy,General Manager

8/10 Good

Isaih

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel get the “ball drop” room
Stayed 3 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Isaih,Thank you for your positive review! We're thrilled you enjoyed your stay and the unique experience we offer. We look forward to welcoming you back to Tempo By Hilton New York Times Square for another memorable visit.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Deidre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Staff and cleanliness were great!
Stayed 2 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Deidre,From our friendly service to our excellent location, we're thrilled to learn you enjoyed so much about your visit. When your travels return you to the area, we'd be honored to slip into the rhythm of your trip and be your lodging of choice; until next time!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Gadiel Cruz

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

Amanda Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and very clean.
Stayed 3 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Amanda,Thank you for choosing to stay with us at Tempo By Hilton New York Times Square. Our staff was delighted to make your acquaintance, and we're glad that our dedication to cleanliness impressed you as well. It would be our pleasure to welcome you back next time you're in the Big Apple for another terrific experience.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Right on Times Square. Beautiful hotel. Amazing view.
Stayed 2 nights in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Patricia,Hosting you was our pleasure, and we're so happy that we exceeded all your expectations. Our location right in the heart of New York City is ideal for exploring all the sights and fun activities, and we're thrilled you could take advantage of that while you were here! We appreciate your feedback and look forward to hosting you again at Tempo By Hilton New York Times Square.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Walking distance from subway and plenty of dining options
Stayed 5 nights in Mar 2024
Response from General Manager on 18 Apr 2024
Dear Rene,Our convenient location is one benefit of staying with us, but it's our hardworking staff that puts our accommodations a step above the rest! Thank you so much for being our guest at Tempo By Hilton New York Times Square. We're glad you could set your own pace with us, and we look forward to welcoming you back to the city for another terrific experience!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Olivia M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect the hotel is clean, near to store's very close to metro transportation. customer service was very polite and professional.
Stayed 3 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Olivia,Thank you for joining us at Tempo By Hilton New York Times Square. With a convenient location in Times Square, our guests are just a short walk away from all that the city has to offer! Our team was delighted to make your acquaintance, and we're glad we provided a clean experience for you. Should your travels bring you back to New York City, it would be our pleasure to welcome you back for a stay where you can truly set your own pace.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property! Excellent customer service! Highly recommended!
Stayed 3 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Chris,Thank you for the kind review and recommendation! We're glad our friendly staff made you feel welcome, and we look forward to hosting you again at Tempo By Hilton New York Times Square.Sincerely,Matt Slippoy,General Manager

8/10 Good

Darius

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have liked to be able to access streaming channels on the tv in the room, that would have made for an EXCELLENT experience!
Stayed 3 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Darius,We appreciate your feedback and are glad your overall stay was pleasant. Your suggestion about streaming is appreciated, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended stay here
Stayed 2 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Gabriela,Nothing makes us happier than hearing a guest had such a fabulous stay that they would recommend us to others! Thank you for sharing your kind review. We look forward to welcoming you back to Tempo By Hilton New York Times Square for another memorable experience. Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Dilsad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, very friendly and helpful staff, bar was nice and had some decent food. Our room tidied up everyday. We felt very welcome and definitely will come back again when we visit NY
Stayed 4 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Dilsad,It brightens our day to know that you had a fantastic stay with us! We're thrilled our warm hospitality left a memorable impression on you, and we appreciate you spotlighting our delicious offerings and impeccable accommodations. Hopefully, our fabulous location allowed you to set your own pace while exploring the Big Apple! Thank you for your perfect rating, and we look forward to having the pleasure of your company again soon.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Lisa

Travelled with partner
We really enjoyed our stay. The staff was great, location superb and the room nice and clean!
Stayed 4 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Lisa,Thank you for taking a moment to review your recent visit. Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. Hopefully, our fantastic location allowed you to set your own pace while exploring the Big Apple, and we appreciate you mentioning our hospitable team. We hope to welcome you back soon for another memorable experience!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Joshua, Lufkin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, pleasant stay, only minor adjustments would better the experience.
Stayed 2 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Joshua,With so many options to choose from in NYC, we are honored you chose Tempo By Hilton New York Times Square and delighted you enjoyed your stay. We look forward to welcoming you back for another wonderful five-star experience.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Mark

Travelled with group
Very friendly staff
Stayed 3 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Mark,Thank you for sharing your thoughts on Tempo By Hilton New York Times Square. We were pleased to hear our friendly service increased the tempo and enhanced the rhythm of your stay! It would be our pleasure to welcome you back to our property, where we believe “ A good life is about pacing. Set your own pace at Tempo.”Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Shannan, Madras

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Michelle Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really amazing, view was incredible, and is very convenient if you are attending theatre performances.
Stayed 5 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Michelle,Thank you for taking the time to leave a review. We are pleased you enjoyed our stunning views and prime NYC location. It is also wonderful that you were able to experience the warm, friendly hospitality of our staff. It is always our pleasure to welcome our guests to Tempo By Hilton New York Times Square. We look forward to the opportunity to host you again soon.Sincerely, Matt Slippoy, General Manager

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took a trip to NYC for a girls trip. We absolutely loved Tempo. Staff was friendly, location was great for getting around and at night you could not hear the noise from Times square. We will return!
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Jennifer,Thank you for choosing Tempo By Hilton New York Times Square for your girls' trip. We're thrilled that our team's friendliness, prime location, and peaceful environment contributed to a memorable visit. It's lovely to know you're planning to return, and we eagerly look forward to welcoming you back for another fantastic stay!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Mirian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024