Avoid This Hotel at All Costs!
I pre-booked this hotel through Expedia based upon an online review for most comfortable beds in NYC. I was unable to rate the room or bed however, since the hotel cancelled my reservation, left me stranded without notice and then re-sold the room!
I arrived in NYC at 6 PM and wet straight to the hotel to check in. The lobby was full of loud guests and the receptionist (young man with a hair-bun) seemed a bit lost. When he indicated that I did not have a reservation, I handed him the Expedia confirmation stating otherwise. He became quite nervous and went into a back room to speak with the manager. Upon returning the receptionist indicated that they had tried to run a pre-approval on my credit card and that the card was denied so they cancelled my reservation. I asked why I had not been contacted and he indicated that they "TRIED TO GET A HOLD OF EXPEDIA BUT NO ONE WOULD ANSWER". Knowing that hotels have a direct line to Expedia, I said "let's give them a call right now", and he again ran into the back room.
Expedia confirmed that they had not been contacted by Distrikt and that the hotel did indeed have a confirmed reservation as well as a direct line for contact should an issue arise. The receptionist then claimed that an e-mail was sent to Expedia but Expedia failed to give them a reply. Obviously, this was a string of excuses for over-booking and leaving me stranded without a room. THE MANAGER NEVER CAME OUT TO SPEAK WITH ME. Expedia took care of me as always