Ratings based on 2,320 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Ruhrgebiet

Nettes Hotel

Posted 30-Jul-2016
Das Hotel liegt zentral in Manhattan, wir konnten vieles zu Fuß erreichen oder per Subway. Das Team war super hilfsbereit und nett. Wir sind zu viert mit zwei älteren Kindern gereist und haben das Hotel nur zum Übernachten genutzt. Dafür ist die Zimmergröße auch ausreichen.
4out of 5
by A verified traveller

Comfy and close to subway

Posted 30-Jul-2016
Good location for attractions and subway, yet quiet. Beds and pillows so comfy I wanted to take them home. Superb air conditioning was a life saver during recent heatwave as was the fridge in the room. Adequate breakfast. Some staff were a little less than friendly, some were really lovely.
2out of 5
by A verified traveller from Sydney, Australia

Lovely hotel, terrible customer service

Posted 28-Jul-2016
Booked using the "Book Now, Pay Later" option with the knowledge that the full payment would be needed by the end of the stay. As this was near the end of our trip, we were starting to budget our trip, so I emailed the hotel asking about the hold for the room and if a deposit was needed (since it was a book now, pay later) to ensure we had enough money in our account. I received an email detailing that only a $50 deposit was needed for the hold on the room, nothing else (even confirmed this). 1 day prior to checking in, I checked my bank account and noticed that about AU$350 had been taken out of my account without any notice. Once again, I emailed asking why money had been taken out without any authorisation or notification (at least!). I was told that the money was the $50 deposit + avg 1 nights' stay and that this $50 would not be taken upon check in. Although this was completely against what the previous email had said, I went along with it. When we turned up to check in, we were told that the full amount for the stay was needed + the $50 hold and that the money that was taken out the night before was to ensure that we turned up and would be returned later (which meant we would be even MORE out of pocket). Unfortunately for us, we were left looking like a fool since we didn't have the full amount at that point of time. He also refused to look at the email correspondence detailing that it was just the hold that would be charged upon check out. Very disappointing experience
5out of 5
by A verified traveller from New Zealand

Location great especially if going to shows

Posted 26-Jul-2016
Pros: Rooms refurbised large size Staff great very helpfull every thing -tube hairdresser tourist shopping information
Location: Close to theartes -start open air city tour buses-tube buses not far Walk to Macys 15mins -resturants near by
Really welcoming on arrival Friendly staff Have cold drinking water in reception Coffee in morning Totally high quality renovated rooms Very clean and serviced well We stayed 5 nights would stay again Had nice view lights and buildings
4out of 5
by A verified traveller

Beau sejour

Posted 24-Jul-2016
Beau séjour ! Personnel courtois ! Propre mais sans plus ... Personnel super et service excellent ! Dans un monde idéal; parquet sans tapis et murs propres .... Pour ny , très bien pour le prix😀
5out of 5
by A verified traveller from Jackson, ms

Nice hotel.

Posted 23-Jul-2016
Staff was very accommodating, safe location in the heart of nyc. Room was great as well.
5out of 5
by A verified traveller from Burton on Trent, UK

In a good location near to busy shopping areas

Posted 18-Jul-2016
Pros: cleanness, helpful staff, good location, nice rooms
Location: The hotel is in a good location close to shopping areas and times square.
The hotel itself is a very nicely presented boutique style hotel with rooms over 30+ floors, our room on the 30th floor had excellent views and decent facilities. The coffee machine was a nice touch. The staff are very friendly has always more than happy to help. The hotel is in a good location close to shopping areas and times square.
4out of 5
by A verified traveller

Posted 16-Jul-2016
great location near to times square and restaurants clean room with nice cmementary amenities
4out of 5
by A verified traveller from Time Square NY

Great hotel close to Time Square

Posted 11-Jul-2016
Lovely small hotel by new York standards,,and is furnished in a modern style. The hotel is close to the ever vibrant time square and the staff are extremely friendly and helpful. I would stay here again and would re this hotel to others.
5out of 5
by A verified traveller from CT

Excellent location

Posted 10-Jul-2016
Very pleased with this hotel and would stay here again. Arrived @11:00 a.m. knowing we couldn't check in but they said our room was ready and allowed us to check in. Staff at front desk very pleasant. Our room was spacious for NYC and we had a great view. Price was also great.