Ratings based on 2,390 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 22-Sep-2016
The rooms are a bit small like many NY hotels. The bar is nice.
4out of 5
by A verified traveller

Mooi in het centrum en nabij metro.

Posted 20-Sep-2016
Pros: Vooral onze kamer. Bovenste verdieping.
Cons: Het hotel zelf, maar daar zijn ze mee bezig. Diner ruimte.
Location: Times square. Metroverbindingen naar alle hoeken van NY. Theaters op loopafstand.
Je bent zo in het Gebeuren. Metro lijnen in de buurt. Alles binnen korte tijd te bereijen.
2out of 5
by A verified traveller from London

Not a grand experience

Posted 18-Sep-2016
Pros: Staff, View from Room,In Room Coffee
Cons: Better Plumbing, Rooms for two people should have 2 chairs
Location: Next to Bus Station - so very busy. Lots of Construction going on, so pavements in disrepair, handy for restaurants, bars and theatres
We had a room on 29th Floor - specified as grand double room with view. Well it had a view and two double beds but it wasn’t remotely Grand. The room was really only for one person not two, there was inadequate closet space and one desk chair, the room could be called cosy for 2 people if you were being kind or cramped if you were being accurate. Of the 4 nights we were there the toilet overflowed on two separate occasions. The engineer said they had been having trouble with it for a month and it would probably have to be taken out. So it seems we were actually knowingly put in a substandard room. The room furniture was well worn, so don’t take the airbrushed pics on their website as gospel. They have two lifts which are used by both guests and staff so it can take a considerable time to get where you want to be. That’s the bad; Now the good - The staff, particularly the front desk are very friendly and they got the engineer to us very quickly once we reported the toilet problem. The view from the room was great particularly at night. The in room coffee machine was a god send and the turn down service left us chocolates each night. Overall I think the hotel staff are let down by the fabric of the hotel, but its still poor value for money and I would not go back to it
4out of 5
by A verified traveller from Northants

Hotel good location for many attractions

Posted 15-Sep-2016
Hotel small but room was clean/comfortable Good location close to attractions Breakfast was bad. No hot breakfast left apart from couple spoons scrambled egg. Was told more on its way-25 mins later after twice being told 5 mins Final bill charged$40 for this Was running late for airport so could not stay to argue bill.
5out of 5
by A verified traveller from bei Köln

Klein aber fein

Posted 14-Sep-2016
Pros: Lage, Personal, Sauberkeit
Cons: Ich wüßte nicht was.
Location: Zentrale Lage in Manhatten, am Busbahnhof, direkt an einer Metrostation.
Nach einer Kreuzfahrt mit AIDA wollten wir noch 3 in New York verweilen. Über Expedia habe ich dieses Hotel in zentraler Lage gefunden. Es war ein absoluter Volltreffer. Die Lage direkt am Busbahnhof. Dort wor auch gleich eine U-Bahn-Station. Zum Times Square waren es nur 15 Minuten zu Fuß. Das Personal war sehr freundlich und hat alle Fragen sofort und umfangreich beantwortet. Im Hotel hat man von dem New York Lärm nichts gehört.
3out of 5
by A verified traveller from Los Angeles, CA

Great location.

Posted 11-Sep-2016
Pros: Close proximity to sites and subway.
Cons: Access to ice would be nice since there is no refrigerator in the room-no "room" for it.
Location: Easy walk to Times Square. Access to multiple subway stops about a block away. Port Authority facility has shops and places to grab food and shop.
Close to Port Authority Bus station and subways. Bathroom with shower nice. Room is small, with views of the back of the hotel and trash below. Luckily with the screen pulled down, don't have to see that.
5out of 5
by A verified traveller

Perfect city location

Posted 10-Sep-2016
A great stay, friendly staff, spacious rooms, great location for restaurants, bars and the city centre. Near a subway too which is ideal for travel. Would recommend to anyone and I would stay there again anytimez
5out of 5
by A verified traveller

Posted 01-Sep-2016
Great location! Close to grand central, Times Square, Bryant park, library
3out of 5
by A verified traveller

Posted 27-Aug-2016
Cons: The entranceway is horrible. It's always blocked and easy to miss, not well lit.
We didn't get the room reserved, got 2 full instead of a queen. The bathroom had an unexplained odor. All in all, not pleased with my stay.
4out of 5
by A verified traveller

Posted 26-Aug-2016
Zentral gelegen ☺️ Super freundliches Team ... Sauber ... Würden wir wieder buchen 😉