Ratings based on 5,739 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Excellent location in time square

Posted 03-Dec-2016
We enjoyed our stay at the crown plaza. Room was nice and comfortable. Location was excellent. Reception staff not very welcoming. And came over as not very friendly. The service charge of $30a night included use of the gym . These charges could be less for people who would never want to use these facilities. Telephone calls were also included free with the service charge. We noticed the ones we made were charged to our bill. this was amended when we told reception. So be sure to check your bill before payment is taken out.
5out of 5
by A verified traveller from US

Convenient to time square

Posted 02-Dec-2016
The hotel was conveniently located within walking distance of many attractions in New York City. The staff was very accommodating and helpful. The rooms were clean and comfortable and we had a beautiful view of time square. We had an amazing weekend in the city!
5out of 5
by A verified traveller from US

Great hotel smack in the middle of Times Square!

Posted 02-Dec-2016
Pros: Location, location location
Cons: The only concern I have is that the heater in our room came on.
Location: Stores, restaurants, street performers, Uber drivers, taxis Souvenir stores.
The moment we stepped in the lobby we can feel the friendly atmosphere and the energy of New York. The entire hotel was decorated for the holiday. Loved the way you have restaurants in the hotel, luggage check in was quick and so was the check in to the hotel. And nothing was lost! The room was clean and being in Times Square we didn't any noise at all.
5out of 5
by A verified traveller from philly

The Hotel was absolutely amazing

Posted 01-Dec-2016
Pros: Everything!!!!
Cons: Nothing it was perfect...
Location: Shopping , eating,and walking distance to Rockefeller Center.
Everything about this hotel was amazing. It was very convenient for walking around in time square. the room was very clean and hotel staff was extremely nice!!! would definitely stay there again.
5out of 5
by A verified traveller

Fab location

Posted 30-Nov-2016
Pros: Location and cleanliness
Location: Very central - underground station just across the road - would definitely stay at this hotel again.
Stayed on 24th floor with fantastic views of time square. Breakfast was excellent.
4out of 5
by A verified traveller from glasgow

Posted 30-Nov-2016
Room wasn't ready for check in so complimentary drinks and breakfast for the next to day Excellent
4out of 5
by A verified traveller from US

Vacation

Posted 29-Nov-2016
Hotel was hot 84 degrees we told the hotel but they said they couldn't do anything about it
4out of 5
by A verified traveller from l

Excellent lication

Posted 29-Nov-2016
Good hotel ,good amenities,clean and friendly.room cleaned every day,fresh towels etc,good bar
5out of 5
by A verified traveller from zeulenroda

Spitze hotel in bester Lage

Posted 29-Nov-2016
Waren hier zum shoppen und einfach Spaß haben. Das hotel hat mit die beste Lage. Direkt am times square, Subway nur wenige Schritte, Theater leicht zu erreichen. Leider ist der Service an der bar und in diesem Bereich schlecht.
5out of 5
by A verified traveller from Tampa, United States of America

Good hotel good location and convenient for NYC

Posted 28-Nov-2016
Good hotel good location and convenient to most NYC sight within walking distance