Ratings based on 5,099 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from H

A fabulous hotel

Posted 25-May-2016
This hotel was right in the middle of times Square with easy access to just everything. The concierge was very helpful and the breakfast was great. They also have a little food area where you can buy yogurt in light things so you don't have to stop for a big breakfast. It was so quiet and we were on the 44th floor. i would definitely recommend this hotel.
4out of 5
by A verified traveller from Augsburg, Bayern

Schönes Hotel in bester Lage

Posted 23-May-2016
Pros: Die zentrale Lage und der tolle Zimmerausblick direkt auf den Times Square.
Location: Zentrale Lage, vom Hotel aus können z.B. der Central-Park, das Moma, das Empire State Building u.a. fußläufig erreicht werden.
Ich habe mit zwei erwachsenen Kindern in dem Hotel vier Nächte verbracht. Zimmergröße mit zwei großen Betten vollkommen ausreichend. Zimmerausstattung u Sanitärausstattung ok. Ablauf des Waschbeckens schwach. Würde dieses Hotel sofort wieder buchen.
4out of 5
by A verified traveller from london

Centrally located hotel

Posted 23-May-2016
Excellent facilities except WiFi didn't work for some reason although we were charged for it
4out of 5
by A verified traveller from LIverpool UK

Times Square

Posted 22-May-2016
Pros: Central location and friendly, helpful staff
Cons: amenities in room for instance use proper crockery instead of paper cups, tea and coffee, bottled water the little added extras make a big difference
Location: Great location central for everything you would want to do in NYC
Great location in the heart of Times Square, exciting as soon as you stepped out of the hotel. Ideal central place for all sightseeing, shopping, theatres. The hotel itself was very comfortable, although rooms are quite basic, the staff were wonderful and extremely helpful throughout my stay. breakfast at the Crowne Plaza was plentiful. with great views of Times Square in the restaurant area, what a great way to start your day !!!
4out of 5
by A verified traveller from New York

Good location

Posted 17-May-2016
It's location is good and very accessible to almost everything. The staff are nice as well.
3out of 5
by A verified traveller from Canary island spain

decepcionante desde el check-in

Posted 17-May-2016
Lo unico que puedo decir bueno es que esta bien situado,el aire acondicionado funcionaba dia si dia no,el servicio tecnico sin idea de reparacion estubimos dos dias sin television de cinco dias que estubimos en el hotel.En fin un desastre de hotel.
5out of 5
by A verified traveller from K

Sehr gut!!

Posted 17-May-2016
Sehr gutes Hotel mit ausgezeichneter Lage. Ich kann es nur empfehlen! Beim nächsten New York Aufenthalt werde ich definitiv erneut dieses Hotel buchen.
3out of 5
by A verified traveller from MV

Direkt am Timesqare

Posted 17-May-2016
Pros: der Ausblick
Cons: Mehrsprachiges Personal an der Rezeption Sauberkeit Modernisierung wäre schön
Location: Man ist mittendrin, kann viele Highlights zu Fuß erreichen. Wir waren allein unterwegs,da ist ein Reiseführer sehr hilfreich.
Wir wohnten im 33.Stock, relativ ruhig, nur Feuerwehr und Krankenwagen waren im Dauereinsatz. U Bahn in der Nähe. Zimmer an manchen Tagen nicht sehr gründlich gereinigt. 30€ wurden pro Tag zusätzlich für Service berechnet. Dafür kann man weltweit kostenfrei telefonieren wurde uns bei Anreise gesagt. In der Nacht vor der Abreise wird die Abrechnung unter der Tür in das Zimmer geschoben. Uns traf der Schlag mehr als 1000$ sollten wir für das Telefonieren bezahlen.Wir hatten täglich nach Deutschland telefoniert auch wegen 30 ZUSÄTZLICHEN € PRO TAG.. Als wir uns die Sache an der Rezeption erklären lassen wollten wurde eine neue Rechnung gedruckt und fertig. Hatte einen komischen Beigeschmack.
3out of 5
by A verified traveller from Denver, CO

Really noisy, lots of problems

Posted 16-May-2016
I got a really great deal on the Crowne Plaza and figured out why quickly. All of the employees were really polite and helpful but there were computer problems throughout my stay that delayed check in, delayed services, and were frustrating. While my room at first appeared clean, I couldn't help but notice the carpet was old and dingy. My room was right outside the elevator so if I had not thought to bring earplugs I would have been up all night. In spite of not being able to check into my room for 3 hours on my first day, I was not able to have a late check out. In summary, I won't stay at this hotel again. It looks really fancy and nice at first, but later it isn't as nice as you think it will be.
4out of 5
by A verified traveller

Nice clean hotel in times square

Posted 15-May-2016
Everything was perfectly fine. Everything was clean. Very convenient to get around to anywhere you want to go.