Ratings based on 6,068 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Danville, VA

Great location

Posted 21-Mar-2017
Pros: location
Cons: Stingy on the wash clothes. Water ran off some of the overhangs that you had to walk thru to get to sidewalk constantly. Water should be redirected.
Location: Times Square, Food, Broadway Shows, shopping, etc
The location at Times Square was convenient. Within walking distance to many attractions on our list. The subway was close for locations too far to walk. Close to shopping, restaurants, shows, etc.
3out of 5
by A verified traveller from El Paso

Hidden charges!

Posted 20-Mar-2017
Pros: Location.
Cons: They could be up front about the excessive fees.
Location: It's Times Square. You're in the middle of everything.
So much for booking through Expedia. The first thing they did when I got there was to tell me that there were additional charges. Do NOT stay there if you are traveling by car. The parking fee is more than double any other parking lot in the area.
4out of 5
Recommended
for Everyone
by A verified traveller from Indianapolis

Great Location

Posted 19-Mar-2017
Anytime we had a request, it was taken care of. The concierge was very helpful, and beds were very comfy! We would recommend the hotel to anyone!
4out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Great Location

Posted 19-Mar-2017
Many sightseeing destinations within walking distance or short subway ride away.
5out of 5
Recommended
for Everyone
by A verified traveller from New York

Central hotel in Times Square

Posted 18-Mar-2017
Pros: It's location and international calls are free
Location: Location brilliant in Times Square central to all the night life and theatre district
Brilliant hotel, central to Times Square and Theatre district. Checking in easy, staff very helpful and our room was great.It was on 25th floor, on a corner so had great views from 2 massive windows looking over Times Square .The room was very clean and comfortable with oodles of sockets and free wifi.Would definitely recommend this hotel .
5out of 5
Recommended
for Everyone
by A verified traveller

Great hotel in wonderful location

Posted 17-Mar-2017
This hotel is in a wonderful location. Walking distance to many of the city's great tourist attractions.
5out of 5
Recommended
for Everyone
by A verified traveller from Miami, FL

Great location spacious rooms

Posted 16-Mar-2017
This hotel is the best. I always come back because of the staff and great location. The rooms are spacious and the beds are comfortable and clean.
5out of 5
Recommended
for Everyone
by A verified traveller from From Seattle

Perfect location to many sites

Posted 14-Mar-2017
Pros: It was easy to get to and yet it is in the center of all happenings. The price was reasonable with the exception of the unavoidable Resort Fee
Cons: I don't know what justifies the resort fee but $30/day is a bit excessive
Location: Walking distance to Grand Central station and Rockefeller Plaza, Theater district and much more.
This is our first time in NYC and this hotel did not disappoint in terms of location. The traditional King room was nice and spacious. We could walk everywhere to Uptown, Downtown and Midtown Manhattan with easy access to the subway. The check in and check out process was easy.
4out of 5
Recommended
for Everyone
by A verified traveller

Hotel near all attractions, broadway shows, shops.

Posted 13-Mar-2017
The stafff was pleasant and the hotel rooms were great. The only problem was the toilet not flushing. We reported to staff but it was never repaired.
4out of 5
Recommended
for Everyone
by A verified traveller

Great Times Square location

Posted 12-Mar-2017
Stayed here during the Big East Conference Tournament. Enjoyed the location!