Ratings based on 4,631 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, great location

Posted 09-Feb-2016
Beautiful hotel with comfortable beds. Very easy access to Times Square.
4 out of 5
Recommended
for Everyone
by A verified traveller from great barrington, MA

Posted 07-Feb-2016
I usually stay at The Crowne Plaza twice a year when I attend trade shows at the Javits Center. It's comfortable & close to shuttle busses. No complaints.
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing view

Posted 07-Feb-2016
Hotel was great. Service was fast and polite. Only concern is our room was s little too warm for my liking and we couldn't get our thermostat to go down to our desired temperature.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel in Manhattan close to everything.

Posted 07-Feb-2016
Pros: Location.
Cons: Amenities!!!!
Location: You can do everything you want; It's the ideal location for an hotel at Time Square.
There were no Microwave & Refrigerator in the room and amenities (swimming pool, Sauna & Gym) has been outsourced to a third party mixing guest with public not delivering the same service; There were not enough towels for everybody; Hotel fees for this services are expensive for the kind of service being delivered.
4 out of 5
Recommended
for Everyone
by A verified traveller

Loved being so close to time square

Posted 06-Feb-2016
It was within walking distance to everything. Great places to eat and shop.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Great hotel in a great location

Posted 06-Feb-2016
Pros: Location, room size and facilities
Cons: Hotel gift shop was over-priced and looked tacky, hand written signs etc and poor service. Better off going to drug store across the road
Location: Times Square, ideal for Broadway and easy to get to anywhere else
Have stayed in NY before in other hotels and not always impressed with facilities. Crowne Plaza however did deliver what it promised in the hotel spec. Location was ideal, on Times Square so plenty to see and do in easy walking distance and subway stations close by for everywhere else. My room was a decent size and in good condition and despite central location, was quiet especially at night. Staff friendly and helpful and overall a very impressive experience
5 out of 5
Recommended
for Everyone
by A verified traveller from Bristol

Close to attractions

Posted 06-Feb-2016
The hotel was great except from a rude Receptionist. She was not as friendly and didn't explain a lot of stuff to us. There was also a rude man at the sweet/cake shop near the lifts. Apart from that everyone else was so helpful. The hotel is positioned in a great spot!
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 06-Feb-2016
Pros: Central location and a great bar and place to eat.
Cons: Some parts are a little tired looking and could do with a refurb.
The hotel is in the heart of Times Square and an easy walk to Central Park, Maceys, and 5th avenue. Everything you need is there.
5 out of 5
Recommended
for Everyone
by A verified traveller from Juiz de Fora, MG

Melhor hotel na Times Square!

Posted 04-Feb-2016
Pros: Tudo, realmente nada a reclamar.
Location: Localização perfeita! Na Times Square e perto de vários pontos de interesse!
Excelente hotel! Já e a segunda vez que me hospedo lá com a família! E desta vez ficamos no quarto frente para a Times Square, com o final 01, e pra que gosta de uma boa vista não pode deixar de experimentar! O atendimento é ótimo por todos do staff do hotel, inclusive lá há bastante funcionários que falam português! Os quartos são bem limpos e com ótimo conforto! Ali na região considero o melhor custo-benefício! O único porém que deixo aqui é que devido a um problema médico na família tivemos que sair dois dias antes, e o pessoal do hotel não quis negociar de deixar essas duas diárias de crédito para uma futura estadia! Mas nada que influencie na avaliação do hotel!
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to everything!

Posted 04-Feb-2016
The hotel seems a little hidden but it was located right in Times Square and all the theatres! We had a short walk to great restaurants and shows during our stay!